Hidden tab won't close, constantly loading.
There's a tab on my Firefox that doesn't show on the window. It seems to be a tab that was previously open, that I thought I'd closed. While it doesn't show on the window, the tab preview when I mouse over it in the windows taskbar shows that the tab is still open. When I click the x in the preview, the tab won't close. Also on mousing over the tab, it shows that the page is blank, but it seems as though it is loading something. It may or may not be causing my computer to run slower than usual, but I can't be sure. Either way, it's annoying and the only way I can get rid of it is by restarting my browser, but even then after using the browser for a while another tab like that shows up and I run the same problem. How do I close a tab like this?
Extra notes:
The tab is not open from the start. It is not a homepage, as my homepage is set to about:blank, and opening a homepage upon starting my browser is disabled.
The tab is not visible on the Firefox window. It is only visible on the windows preview when mousing over the Firefox application in the windows taskbar.
You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Multiple_profile_files_created
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences
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'''Troubleshooting Information''':
(I'm running Win7 Pro, SP1, 64b.)
Application Basics
Name: Firefox
Version: 36.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Multiprocess Windows: 0/2
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Clearly
Version: 10.2.1.7
Enabled: false
ID: [email protected]
Name: Disconnect
Version: 3.15.3
Enabled: false
ID: [email protected]
Name: Feedly Notifier
Version: 2.10.0
Enabled: false
ID: jid1-BOjn8b0IM7kH2w@jetpack
Name: Flash Video Downloader - YouTube HD Download [4K]
Version: 7.2.0
Enabled: false
ID: [email protected]
Name: HTTPS-Everywhere
Version: 4.0.2
Enabled: false
ID: [email protected]
Name: LastPass
Version: 3.1.92
Enabled: false
ID: [email protected]
Name: Max Tabs
Version: 0.2
Enabled: false
ID: maxtabs@cheeaun
Name: NoScript
Version: 2.6.9.19
Enabled: false
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Page Title in URL Bar
Version: 5.0.2
Enabled: false
ID: [email protected]
Name: Pushbullet
Version: 179
Enabled: false
ID: jid1-BYcQOfYfmBMd9A@jetpack
Name: Stylish
Version: 2.0.2
Enabled: false
ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Name: tabTooltip
Version: 1.1
Enabled: false
ID: [email protected]
Name: TinEye Reverse Image Search
Version: 1.1
Enabled: false
ID: [email protected]
Name: Xmarks
Version: 4.3.5
Enabled: false
ID: [email protected]
Name: µBlock
Version: 0.8.6.0
Enabled: false
ID: {2b10c1c8-a11f-4bad-fe9c-1c11e82cac42}
Graphics
Adapter Description: Intel(R) Q965/Q963 Express Chipset Family
Adapter Drivers: igdumd64 igdumdx32
Adapter RAM: Unknown
ClearType Parameters: Gamma: 2400 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
Device ID: 0x2992
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16492)
Driver Date: 9-23-2009
Driver Version: 8.15.10.1930
GPU #2 Active: false
GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version.
Subsys ID: 2808103c
Vendor ID: 0x8086
WebGL Renderer: Blocked for your graphics driver version.
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.newtab.url: about:blank
browser.places.smartBookmarksVersion: 7
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20150305021524
browser.startup.homepage: google.com
browser.startup.homepage_override.buildID: 20150305021524
browser.startup.homepage_override.mstone: 36.0.1
browser.tabs.closeWindowWithLastTab: false
browser.urlbar.default.behavior: 0
dom.max_chrome_script_run_time: 0
dom.mozApps.maxLocalId: 1011
dom.mozApps.used: true
extensions.lastAppVersion: 36.0.1
font.internaluseonly.changed: true
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1423277131
media.gmp-gmpopenh264.version: 1.3
media.gmp-manager.lastCheck: 1426961929
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1426961930
places.history.expiration.transient_current_max_pages: 53460
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.npdeployjava: 0
plugin.state.nppdf: 0
plugin.state.npwcx: 1
print.printer_PDFCreator.print_bgcolor: false
print.printer_PDFCreator.print_bgimages: false
print.printer_PDFCreator.print_colorspace:
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print.printer_PDFCreator.print_footercenter:
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print.printer_PDFCreator.print_margin_right: 0.5
print.printer_PDFCreator.print_margin_top: 0.5
print.printer_PDFCreator.print_oddpages: true
print.printer_PDFCreator.print_orientation: 0
print.printer_PDFCreator.print_page_delay: 50
print.printer_PDFCreator.print_paper_data: 9
print.printer_PDFCreator.print_paper_height: 11.00
print.printer_PDFCreator.print_paper_name:
print.printer_PDFCreator.print_paper_size_type: 0
print.printer_PDFCreator.print_paper_size_unit: 1
print.printer_PDFCreator.print_paper_width: 8.50
print.printer_PDFCreator.print_plex_name:
print.printer_PDFCreator.print_resolution: 1515870810
print.printer_PDFCreator.print_resolution_name:
print.printer_PDFCreator.print_reversed: false
print.printer_PDFCreator.print_scaling: 1.00
print.printer_PDFCreator.print_shrink_to_fit: true
print.printer_PDFCreator.print_to_file: false
print.printer_PDFCreator.print_unwriteable_margin_bottom: 0
print.printer_PDFCreator.print_unwriteable_margin_left: 0
print.printer_PDFCreator.print_unwriteable_margin_right: 0
print.printer_PDFCreator.print_unwriteable_margin_top: 0
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.donottrackheader.value: 1
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1426532242
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSMIME
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSSL
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSUTIL
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Version in use: 3.17.4
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state '''while saving your essential information.'''
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To Reset Firefox do the following:
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* http://kb.mozillazine.org/Profile_folder_-_Firefox
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*http://kb.mozillazine.org/Uninstalling_Firefox
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*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
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* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
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