Hidden window causes program crash

I occasionally get a program message window that is hidden beneath another open window. I'm unable close the open window that is hiding the message or even select anything else in the program because I'm expected to respond to the program message before continuing. I keep getting the audio error sound every time I try to select anything. My workaround is to close Premiere and reopen the project. What's the solution?

Similar can also happen in many Adobe programs, when one has multiple monitors and then goes back to just one. Some of those dialog screens can get way out into space!
Good luck,
Hunt

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Option-close-all-windows causes Finder crash in 10.7.x

Ever since I installed Lion last year on another iMac, and now on my current iMac, whenever I hold down option and click the red close button on a Finder window to close all open windows, the Finder crashes. It doesn't happen every single time, but enough to really make me angry.
Anyone have a solution for this?

Absolutely it's a Finder bug. It's been going on since I installed Lion the day it was released last year. My current machine, as with any Mac I've ever owned, is always kept up-to-date and I'm not running any Finder enhancers.
What I'd love is if you and other people interested in this thread would try it out for yourself and see what happens. Just have a few Finder windows open and option left-click on the red close button on any window. It doesn't happen all the time. In fact, it might only happen the first time after a restart or initial boot. I'm not sure.
It won't bring your machine to a halt for more than a few seconds and the Finder automatically restarts.
Thanks for responding.

Appcompat error in windows XP program crashes

Hi, I am trying to run an embroidery digitizing program in Windows XP (I have Boot Camp). Program is Design Shop v. 9. It appeared to install correctly, and I have since installed a newer version. The program uses a dongle and when the program is opened and you begin to use it it crashes and gives me this error message. C:\DOCUME~1\carol\locks~1\temp\c5ba_appcompat.txt
Program runs successfully on pc.
I know there are others using this program on a mac. I appreciate any help in making this my actual work machine and not just the most expensive itunes system around.

I suggest reposting in the BootCamp forum here:
http://discussions.apple.com/forum.jspa?forumID=1244
I avoid any programs/apps that use dongles, like the plague.
Message was edited by: nerowolfe

Spot Healing tool in Elements 9 causes program crash

I have installed Photoshop Elements 9 on a computer running Windows 7 Professional. Installation was unevenful, and the program runs without problem until the spot healing tool is selected. Clicking over an image imperfection causes a dark circle to appear, then the whole screen goes pale, the 'busy' circle appears and everything stops. Machine operation can only be recovered by closing the application.
I have re-installed twice and the same thing happens each time.
I cannot find any other problems.
I'm reluctant to pay for this product until it works!

" it really looks as if the spot healing tool is defective."
Same problem here, Windows XP.
Paid application online, downloaded and installed program, started up and everything is working properly UNTIL
content aware function is accessed.
Program terminates by itself and reports and error to Microsoft.
Anyone knows a solution to this problem?
In search of a solution I found this thread.....

Premiere 6.5 Titler now causing Program Crash

After using Premiere 6.5 for several years on Windows XP with no problems, it now crashes and Windows kills the Premiere task when going into the titler. I completely uninstalled Premiere and re-installed it. Same problem. I bet Microsoft has received several dozen crash reports from me on this one. I usually do not connect this system to the internet, but at times I do and Microsoft updated windows sometime lately. In an effort to try to fix the problem I updated Windows to Service Pack 3. Titler still fails. I also have Premiere Pro which works, but I like 6.5 better. Has anyone run into this problem? I am lost without this tool.

OK. I an up and running again. I will tell you how I located the problem as it might help someone else. The crash was in the Microsoft C++ Run Time Library routine MSCRT.exe which is probably not unusual. The suggestion to look for corrupt fonts was a good one as it narrowed down the search. The article recommended in the last post suggested eliminating fonts with a binary search scheme, which I decided to leave for a last resort as it would be very time consuming as I found fonts in places I would never think to look.
I installed Premiere 6.5 on another of my systems which was at the same windows level and it ran OK. Then I added a new user on the failing system and again it ran OK. So I determined that the trigger must be stored in the area common just to a single user where Adobe stores info about that user. After comparing and eraseing files where preferences are stored with no success, I discovered the file where the users titler styles are stored. I copied this file from the working user id to my user id and now all is working. The bad font is still out there, but if I load a style from the Adobe supplied set in the future, I will be able to locate it quickly now that I know what to look for.
The idea of creating a new user ID might be good for finding other problems.
The file was "documents and settings\username\my documents\adobe\premiere\styles\workingset.prsl
Thanks to all who responded with hints.

Importing of MTS files in PSE8 causes program crash

I am in Organizer trying to download a video file (MTS) from a memory card. The file shows up for me to select when I do the File > Get Photos & Videos > From Camera or Card Reader. I select it and click done. Then I get the message "Files Successfully Copied" with the message that Organizer will now import the file into the catalog. It asks if I just want to see the catalog entries that were imported. I click Yes. I get a window saying "Getting Media". That window stays up for a few seconds then goes away along with the whole Organizer task.
When I restart Organizer I get a dialog box saying Files Ready for Import. New files have been downloaded and will now be imported. It then asks again if I just want to see catalog entires that were just imported. I say Yes. Again it says Getting Media for a couple of seconds then Organizer again shuts down with no error message.
In order to get out of this "loop" I have to go to the folder where the offending file was downloaded into and delete it. Then when Organizer restarts and tries to again import it, the file isn't there and Organizer displays that in an error message but continues running.
I've reinstalled Photoshop Elements and Premier Elements 8. The file is playable on the camera and other MTS files created around the same time download/import with no problem.
Any suggestions on how to get that MTS file into Organizer?

Because you are working with an AVCHD video file, I suggest that you
-- post your question over on the Adobe Premiere Elements forum because it will have more participants importing AVCHD files to the Organizer. See
http://forums.adobe.com/community/premiere/premiere_elements
-- also you could try initiating the Get Media for that problematic AVCHD video from within Premiere Elements 8: it might be successful. However, even if it is not successful you may get more responses in the Premiere Elements forum when asking questions on initiating the Get Media from Premiere Elements.
Good luck.

Bridge preferences causes program crash

Hi
I'm on an intel mac running OSX 4.9.
I use Bridge CS3 2.1.1.9
When I try to open preferences, Bridge quits. Do I trash the preferences file? If so, what's it called and where would I find it?
Will that affect my star ratings?
Thanks,
Alan

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331083
>Will that affect my star ratings?
No, those are in the cache.

I have files that freeze my programs whenever I try to open ANY file. Is there a way to find the exact files causing the crash?

I have files that are freezing my programs (adobe; after effect and photoshop, as well as maxon cinema 4d). Whenever I try to import ANY file from within the program it doen't even let me select the file I need before freezing. I have moved all files off my desktop and into my dropbox, and it now allows me to import files/search for files on the desktop but NOT dropbox, once I go to dropbox it freezes again. I am assuming there are files within dropbox now that are crashing my programs. The problem is I have a lot of files in there and would like to remove the corrupt ones so that I can use my programs without freezing. Is there a way to find the exact files causing the crash?
This has happened a couple of times and each time I have to move all my files off my desktop, so there must be a type of file doing this, I just don't know what files they are.
Mac Book Pro 15" running OSX 10.9
Processor 2.3 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel Iris Pro 1024 MB
ANY help would be greatly appreciated! It is making it really hard to get work done. THANKS!

This error sounds to me like you have/had BootCamp Windows installed and then removed, posible ?
If so (and even if not so), try restating your MBA while holding down the alt/option-key until you get to the Boot Selection Screen.
Choose to boot OSX.
Once in OSX go to System Preferences then Startup Volume and set your OSX to be the default.
Hope it helps
Stefan

Lightroom 4 importing causing program to crash.

Lightroom 4 will not import files. Windows 7 pop-up states; "there is a problem with this program that is preventing it from running correctly will check for solution". "Windows failed to find a solution must shut down program now".
This prevents the import page from loading or working and no images can be imported using usb or SATA connections. Was able to use computer's built-in card-reader to read from Sd and compact cards, those were able to run in the import window only because of preference setting. "when a Memory card is installed import files" (preference-setting). Any other means of importing files, the out-come is the program crashing and being shut down. All other functions outside the import menu seem to be working. Deleting all catalogs and then using the default catalog setting, failed to clear issue.
System info: Windows 7 64-bit, Intel i7 cpu, 16 gigs of ram, 4 one terabyte hard-drives.
Solutions tried. Removing Lightroom 4, all catalogs, then running defrag, registry cleaner, before attempting to re-installing lightroom 4. Removing lightroom 4 and installing lightroom 3.6 fails to fix issue. Removing all Lightroom products from hardrive,Including the windows program folder, windows programs data folder. Then rebooting re-running defrag, registry cleaner and re-installing lightroom 4 fails to fix importing issue. No way to contact support and links to user group fail to take me to correct user group. Question with the lead as lightroom 4 importing causes program to crash. Takes me to everything but lightroom solutions! Now this takes me to photoshop user group which has nothing to do with lightroom. With lightroom 4 in the question itself, I get everything but lightroom solutions!

Camera raw is built into Lightroom. It is the engine that makes the corrections within an image. You might not see as a seperate program, like earlier versions of Lightroom. Or having to launch it in a new window to work in camera raw. In version 4 of Lightroom it was made seamless and built into Lightroom.
Lightroom 4 was installed in the admin log-in window. I have all useage rights to any file lightroom creates or adjusts. I am thinking that the Photoshop CS6 beta created some working problem within Lightroom 4. Now that the beta-test program is over, I think the problem is a result of removing Photoshop's last build, before the public beta was released. I do hope, Adobe is working on a solution for people experiencing importing problems with Lightroom 4. I am just grabbing at straws here, trying to find something that will work. I think the problem will go away once computer has the new camera raw build 7.0 that ships in Photoshop CS6. With so many versions of camera raw installed on the computer, I think Lightroom is having issues as a result. Let's hope a patch is in the works, Lightroom 4 is useless if importing files doesn't work correctly.
B&H photo is taking pre-orders for the creative suites, right now. The only way to get support is by purchasing a subscription. Otherwise it is a $35.00 per issue fee. So, I am not sure of what upgrade path I will take. Not loving the cloud at all, with this year of Hackers, I seriously doubt that any cloud will prove to be safe to use. Why would, I want to post my hard work to a cloud where anyone can steal it? But that is a different topic.
For right now the only way to import is by creating an empty folder on the same hard-drive that Lightroom resides on. Setting up auto-import in Lightroom Pref. file to check that empty folder. Folder has to be empty to set up. Then dragging image files into that empty folder. I discovered that Lightroom 4 will not open or look in sub-folders for images. Which means you lose keeping a day's worth of shooting seperate from other folders. Where Lightroom version 3.6 you could.There was a second auto-import that worked, with my built-in memory-card reader. Where in the Lightroom pref.file you can tell Lightroom to auto-import, when a memory-card is detected. ( this is the least viable option, because more memory card become damaged removing and reinstalling them). These were the only two methods, I could get images into Lightroom 4 and prevent Lightroom from crashing. Might have to go back to using Nikon NX to import my images and using Bridge to catalog them.

Using InDesign CC on Windows 7 Ultimate. Every time I hit the text tool button the program crashes

When using InDesign CC, every time I hit the text tool button, the program crashes.

Arpit thanks, I have almost exactly the same issue, except that any editing of any kind in my Indesign CC seems to cause a crash.Windows 7 home premium.64bit
I have received the same solution as you gave above, from the tech team, but cant find the correct file to add the "CopyPlugins.vbs script." to....I get an error message telling me to try again and chose the file adobe indesign CC, and yet that's what I'm doing. There must be an instruction missing for finding the correct file.

Iphone causes windows XP to crash

Whenever I plug my Iphone into the USB, I get an instant reboot.
Itunes 9.0.2.25
Windows XP pro SP3
If I uninstall Itunes, the phone is recognized by Windows and no crashes occur. With Itunes installed, as soon as I plug in my Iphone...the computer reboots.
This is a fresh xp install, all drivers are up to date.
I ran the diagnostics on Itunes, and of course..I can't plug in my Iphone to check connectivity. As soon as I do, it causes a reboot.
Ran Apple Software update and nothing else is available for download.

Any photos in your camera roll on the phone? More importantly, any that were emailed to you or downloaded through safari? If so, try deleting them.
Also, read through this article to verify that the iphone driver/service are installed properly:
http://support.apple.com/kb/TS1495
Also, I don't use windows, so don't know exactly what image capture program is used in XP, but try making sure that whatever program that is is set to do nothing when a camera is attached.

Is it true that current version of Mozilla Firefox including its updates can currently cause Windows 7 and/or Windows XP to crash?

I was advised in the first week of September 2013 by our IT contractor, that the current version of Mozilla FireFox (and its updates) is causing computers with Windows 7 to crash? (NB: specifically, we have Windows 7 Home Premium Service Pack 1, 64bit). Is this still the case, and if not, do we need to upgrade to a newer version of Win7 (if one exists). Also, is there currently a problem with using Mozilla Firefox on a computer with Windows XP Home Edition, version 2002, service pack 3? NB: We have a server and our computers are on a network.
Thanks heaps, as would really like to change back to FireFox when possible.

That shouldn't be the case but most likely what I can think of is the graphics driver conflicting with Firefox. We can troubleshoot this issue if you'd like to.

Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
about the only thing that has shown up was a 'problem signature 07' screen saying badpatch.. apparently no decent error code to lookup.. help!

Setup program crashes when you try to install a 2007 Office on a 64-bit version of Windows 7

Hello there,
I have a Dell Vostro machine with Windows 7 Pro 64-bit installed on it. It came with Office 2010 preinstalled on it. About 6 months ago I removed Office 2010 and installed Office 2007 with no problems. Yesterday a user messed up her office so badly
that I had to uninstalled it in an attempt to reinstall to ensure that all missing files exist. A few seconds after selecting my options, the installation program crashes. I tried it with a few different users logged in to make sure it's something related
to the profile of the user I was logged in as.
Just to be clear, this is the same Office 2007 installation that was installed correctly on it about 6 months ago and the same product key.
Why is this happening and how can I fix this issue without having to restore the computer to its default state?
Any help is appreciated.
Thank you,

Hi,
Please refer to this kb, use Microsoft Fix it 50154 to uninstall Office 2007 completely:
http://support.microsoft.com/kb/928218/en-us
Then try installing again.
We can also perform a clean boot to install, which gets rid of the background program conflicts:
http://support.microsoft.com/kb/929135
Hope this can help.
Regards,
Melon Chen
TechNet Community Support

Starting Firefox in Private mode from the pinned ico in taskbar causes Windows Explorer to crash.

Starting Firefox in Private mode from the pinned icon in taskbar (right click, choose "New Private Window") causes Windows Explorer to crash almost everytime, but not always. Very odd.
Didn´t happen with previous versions of Firefox.
Firefox 22.0, Win 7 Ultimate with all updates applied.

Hello Paul,
That's a very odd behavior indeed. All I can think of is that an add-on is confused and makes Firefox crash. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Hidden window causes program crash

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