Hiding Sent Messages - BB Q10

Hello,
I am running the latest software, version 10.2.1.537 and am updating regularly seeing if this one annoying hiccup gets fixed.
Does anyone else have issues with hiding sent messages in the Hub; specifically email?  The feature to show them is shut off however they continue to display.  If I turn the setting on and then off again it will sometimes 'reset' it but sometimes within an hour or two the sent email messages still display.  Seems like such a simple thing to do but it just won't work on my phone.
It's really frustrating as it is completely random when it starts happening despite having it turned off.  It can sometime goes for a day, sometimes it's a few hours??
I really don't want to do a full clean/restore of my device if I don't have to.
Thanks in advance for any insight.

I am a US Verizon customer so I am still on 10.1.0.4189 but now have the same issue.  Last week I lost all ability to my Exchange email account on my Q10 (PC and other devices were still 100% functioning) so I had to delete and re-enable the Exchange account on my Q10.  Since then I am now stuck with seeing Sent Messages even though that option is de-selected.
There are several areas that show the status of Sent Messages; in the Blackberry Hub Settings this selection is set to OFF, in System Settings - Accounts - Email Account, this is a grayed-out (checked) option.  Nothing I do can get this box un-grayed...
Until the Exchange account got toasted last week I had 'control' over Sent Messages.

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    You can try an OS reload via LINK
    http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...
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    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    IanKR wrote:
    Sent messages - where can I find them in the Hub? I receive an email, open it in the Hub, choose reply and send it, but I can't then find it! I've got the Hub set up to show conversations, and I'd expect to see the reply above or below the original incoming email.
    Thanks
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    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
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    Message was edited by: Zac.

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  • How Can I Retain Sent Messages When Re-Doing Email?

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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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