High attenuation on short line

I'm getting what seems to be quite a high attenuation on what should be quite a short line, router stats below.
Hub is connected to the socket after the master but it makes little difference when connected to the test socket. I've tried the quiet line test and there's a little bit of noise, more so after the BB was activated
I'd estimate I'm no more than 1KM from the exchange (I can see it out of my window!) 
What do you guys think? Worth investigating or not?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
13 days, 04:40:27
Downstream:
9.368 Mbps
Upstream:
1.078 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.7 dB / 6.5 dB
Line attenuation (Down/Up):
35.5 dB / 20.1 dB
Output power (Down/Up):
20.5 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
62774 / 134
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
249038 / 82
Error Seconds (Local/Remote):
51663 / 62
Hide details

PowermanC3 wrote:
That reports almost 4KM, which is probably quite a bit out. Could it indicate a bad connection somewhere maybe?
Possibly it could however, have you tried to replace your Microfilters?
When I had the problem with my connection (here), the line noise was terrible and I could clearly hear the modem syncing when connecting. Had researched it and found out it could be caused by a HR (High Resistance) fault. 1 month later and having a new lead-in installed, the line was fixed.
Obviously it probably isn't the same scenario but one way to find out is; Does your connection disconnect a lot? I can see your connection has a high uptime so I'm guessing it probably doesn't.
One way I found to diagnose a HR fault by myself was to leave the modem disconnected overnight and in the morning before turning on the modem again, listen for any noise on the line. In my case the Noise seemed to disappear mostly after leaving the modem off for a period of time, despite being diagnosed as a very bad HR fault in the buried Tee which later which turned out to be correct.
The DSL and Phone Signals are on different frequencies and therefore you shouldn't be able to hear the DSL signal on the phone. It means somewhere the DSL signals are leaking into the phone which could be the microfilter, Line Card or a HR fault. Could also be caused by a dodgy phone or Wireless phone.
Any noise on the line as John said shouldn't happen.
Microfilters are the best place to start off with first though if you haven't tried replacing it.
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    K:              93(0)           15
    R:              8               16
    S:              2               8
    D:              16              4
                            Counters
    SF:             18470539                18470803
    SFErr:          4432            697
    RS:             627998338               157001825
    RSCorr:         141398          8020
    RSUnCorr:       58116           0
    HEC:            3611            586
    OCD:            78              8
    LCD:            0               2
    Total Cells:    2179945133              0
    Data Cells:     84244409                0
    Drop Cells:     37
    Bit Errors:     0               0
    ES:             2322            0
    SES:            49              0
    UAS:            98              98
    AS:             314005
    INP:            0.65            1.88
    PER:            1.75            1.75
    delay:          8.00            8.00
    OR:             32.00           32.00
    Bitswap:        28562           750
    Total time = 1 days 19 hours 20 min 38 sec
    FEC:            213384          0
    CRC:            5918            0
    ES:             2322            0
    SES:            49              0
    UAS:            98              98
    LOS:            1               0
    LOF:            9               0
    Latest 15 minutes time = 5 min 38 sec
    FEC:            1740            0
    CRC:            36              0
    ES:             9               0
    SES:            0               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Previous 15 minutes time = 15 min 0 sec
    FEC:            29484           0
    CRC:            440             0
    ES:             75              0
    SES:            1               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Latest 1 day time = 19 hours 20 min 38 sec
    FEC:            57861           0
    CRC:            1256            0
    ES:             426             0
    SES:            9               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Previous 1 day time = 24 hours 0 sec
    FEC:            16164           0
    CRC:            422             0
    ES:             228             0
    SES:            2               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Since Link time = 3 days 15 hours 13 min 23 sec
    FEC:            141398          8020
    CRC:            4432            697
    ES:             1803            0
    SES:            28              0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Solved!
    Go to Solution.

    Welcome to the BT Residential Customers forum
    As you are a business user, please could you may be better posting on the  BT Business forum at http://business.forums.bt.com/
    PS   With that amount of line loss, there would be no advantage in moving to ADSL2 or ADSL2+.
    Line attenuation (dB):    62.0  
    Estimation of your maximum rate adaptive adsl speed
    Downstream
    Attenuation
    dB
    Approx
    Line Length
    km
    dslMAX (20CN)
    kbps
    IP Profile
    kbps
    BT 21CN WBC
    & adsl2+
    kbps
    IP Profile
    kbps
    adsl2+ (LLU)
    kbps
    Throughput
    kbps
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Switching to BT soon - Worrying line stats.

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