High error count, slow or no page loads

My apologies if the formatting of this is rubbish - posting from work and our firewall is blocking some features, so it looks awful here! Hi, I hope someone can help or advise with my ongoing Broadband speed issues. To summarise the story so far: Last week (19 July) I initiated the change from my then provider (Namesco) to BT by giving the MAC code. Changeover day was given as 1 week later, 26 July. 2 days later my BB connection went very slow. Pages would not load or would only load very slowly. Speed tests (when it would load) varied from mostly 200 Kbps to occasionally 1000 kbps. Previously I would have a consistent 2500 to 3000 kbps (we are 3 miles from a country exchange). Ever the optimist I assumed this slow down was related to the switch over and assumed all would be well on changeover day. No such luck. BT service went live on Tuesday 26th, I connected the new Homehub 3, all the new cables and all new filters. BT set up CD established a connection but the speed problems remain. Now pages will not load, IE is just waiting for…, even Google home page just stalls. I have tried Ping-ing various sites and mostly these request time out. Broadband light is on on the homehub and the problem exists for 2 different computers, both on a wired network cable direct to the hub. For the record, I have tried with the router connected to the master socket to eliminate the house wiring and this makes no difference. I have started a dialogue with BT tech support (India), but they want me in front of the computer so that will have to wait until later. They say the line is OK on a line check. Stats from the home hub show last night the following: Line state: connected Connection time: 0 days, 00:06:46 Downstream: 3 Mbps Upstream: 448 Kbps VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 2.0 / 23 dB Line attenuation: 46.0 / 25.5 dB Output power 19.0 / 12.3 dBm FEC Events (Down/up): 8011538 / 994 CRC Events: 21079 / 1004 Los of framing (Local/remote): 0 / 0 Loss of signal: 0 / 0 Loss of power: 0 / 0 HEC Events (Down / up): 266231 / 768 Error seconds: 2014 / 1599 The high CRC and error seconds counts don’t seem good and the low noise margin is also worrying. I appreciate this is a new conenction and there will be a training period, but speed is currently non-existent and of course the problem was manifest BEFORE the switch to BT. Thanks in advance for any help, as I am posting from work I may not be able to check back and respond immediately.

Coming back with an update - something of a result actually. BT phoned, as promised bewteen 6 and 8 and admitted there was a fault on our line and they were working on it at the exchange. Speed is now up to 1094 kbps on the BT line test. BT say they are continusing to work on it and speed could vary until Monday when they will update me again.
For the record here are the latest router stats, looking better already, particularly the noise margin
Thanks again for your help
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:47:29
Downstream:
2.906 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.3 dB / 23.0 dB
Line attenuation (Down/Up):
45.5 dB / 25.5 dB
Output power (Down/Up):
18.1 dBm / 12.3 dBm
FEC Events (Down/Up):
43721833 / 190
CRC Events (Down/Up):
80962 / 211
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
59954 / 212
Error Seconds (Local/Remote):
11356 / 344

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========
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