High freq pulsing and error message

while recording or in playback i hear a pulsing high freq and soon after a message pops up that reads "
error while trying to sync audio and midi". my interface is a motu traveler and there tech support doesn't seem to be responding to the same question to them. everything is set at 44.1hz, i've tried rebooting and a lot of other stuff. does anyone out there know how to fix this problem?

Your MOTU unit needs a reset!
This is for an 828MkII but works on the traveler as well.
* Disconnect the firewire cable from the 828mkII
* Press the Setup knob
* Turn the Setup knob all the way to the right
* Press the Select knob
* Press the Value knob
* Power off the interface and plug the firewire cable back in
* Power the interface back on
pancenter-

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