High Latecy, modem speeds DSL

Our service has been rock solid the last 6 years.  For the last week, especially since last wednesday.  The speeds have been horrible.  We are talking modem speed here.  Packet loss of 15-25%.  Latency of 60ms - 600ms.  That's with only one computer plugged into a westell 6100.
Verizon techs wanted to replace the modem, the dlink 2750b made matters worse.  They are sending a 784.  I'm not convinced that the modem is the problem.  When I would give ping, traceroute, and packet loss stats, they would just ignore them. 
Tranceiver stats:
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
864
Margin (dB)
20.0
10.0
Line Attenuation (dB)
23.0
14.0
Transmit Power (dBm)
7.6
11.9
I should also be able to get 7mbps as well, but verizon says no.
Any help/suggestions would be awesome!

I suspect this is a congestion issue if this only occurs at night. If it occurs at all times and it is not due to something running on your network, then this is entirely on Verizon's end.
For 7.1Mbps, I'd say it's a go. We need to find out from Verizon what gear you're on that makes them say yes or no.
Keep pestering Verizon for help, and indicate that this isn't a modem problem. Those 6100s were some of the best modems Verizon every handed out, especially if you have the old C90-6100. Those things were built well and last forever. If you have any trouble with Verizon let me know and I'll see if I can get you to someone who can help.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

  • Question about high speed DSL

    I have had high speed DSL 1.5 MB service since 8/20. Up until last night I was in love with the service. It was running between 600 and 1000KBPS excededing my expectations.
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    Solved!
    Go to Solution.

    Ok..
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    Which one, do you have?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • High speed DSL !?

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    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
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    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

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    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

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    æ†æ†æ†æ†æ†æ†æ††€†€æ€
    æ€æ€f€˜€æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ
    †æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ††€†€æ€
    æ€æ€f€˜€æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ†æ
    †æ†æ††€†€æ€˜€€~ff€˜þf† ``f˜†€†€æ€˜€€€˜˜fxfž žæ†ø˜ffžfx €€€~˜

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  • PlayStatio​n3 Online W/ Verizon High-Speed DSL

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  • VERIZON CHANGED HIGH SPEED DSL AT CENTRAL OFFICE AFTER I HAD 7.840 MBPS FOR MORE THAN 10 MONTHS!!!

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    Believe or not... That 20% does make a difference... In one of my games, I used to have 5.3 secs of response time, now it does not lower from 7.8. By the way, even my PC worked faster  when I had that little higher speed... I know the changes were done without my knowledge because for a period of 2 weeks I got lot of unstability in my connection that I never got for years before... After 20 days with the first IP assigned to the new modem, the speed dropped like Verizon was running a program to levelize such an speed.
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    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
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    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • High speed DSL is very slow

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  • Airport Extreme modem speed

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  • N97 as a modem (speed)

    I have a N97 that i use as modem for my laptop.
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    Solved!
    Go to Solution.

    The 460.8 Kbps isn't the speed at which your modem (N97) is connecting to the GPRS network. It's the link speed at which the computer is communicating with the modem. The actual speed at which you are connected to the GPRS network can be calculated using online tools as this:-
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    Laugh, and the world laughs with you. Cry, and the world laughs louder :-)

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