High Latency between computer and home hub

My internet began to run very slow last night with disconnects lasting about a minute. I have used BT for many years with very few problems.
I ran a speed test through the bt site and it reports my line is working correctly.
I ran a Tracert as follows
C:\Users\Neil>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:
1 366 ms 396 ms 305 ms BThomehub.home [192.168.1.254]
2 292 ms 296 ms 335 ms 217.32.143.226
3 366 ms 285 ms 292 ms 217.32.144.14
4 287 ms 293 ms 287 ms 213.120.181.26
5 290 ms 379 ms 306 ms 217.41.169.183
6 328 ms 296 ms 287 ms 217.41.169.107
7 332 ms 333 ms 289 ms acc1-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.97]
8 302 ms 309 ms 301 ms core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.31]
9 323 ms 288 ms 290 ms peer2-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.104]
10 301 ms 297 ms 369 ms 194.74.65.42
11 * * * Request timed out.
12 287 ms 299 ms 374 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 295 ms 308 ms 304 ms 132.185.255.165
14 308 ms 300 ms 298 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
Trace complete.
I have tested in on second computer with similiar results. Both are wired connections with no previous connection problems.
Does this suggest a problem with the router/filter itself or could it also be a fault on BTs end?

hi there was a problem in the Manchester area earlier today but that is now resolved
the first hop to your home hub is very high typically <1 not 305 may be worth trying to check if your network card drivers are up to date also try if you can another cable also try another port on your hub just as some extra suggestions
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Hello,
Over the last week I have been experiencing excessively high latency to several online gaming and web sites. The problem appears to be a peering issue between verizon.net and att.net or possibly alter.net (not sure who owns them?). Here are several trace routes that illustrate the problem. Calling verizon support has got me no where so far as well as contacting the gaming sites since this looks to them like an ISP issue.
This is blizzard (dallas data center):
Tracing route to 63.241.255.16 over a maximum of 30 hops
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2     8 ms     7 ms     6 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3    13 ms    11 ms    12 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4    12 ms    11 ms    12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5    12 ms    14 ms    11 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    13 ms    11 ms    12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7    12 ms    12 ms    10 ms 192.205.35.161
8    48 ms    47 ms    47 ms cr2.la2ca.ip.att.net [12.123.30.134]
9   473 ms   501 ms   514 ms cr2.dlstx.ip.att.net [12.122.28.177]
10    54 ms    52 ms    52 ms gar23.dlstx.ip.att.net [12.122.138.157]
11    47 ms    52 ms    47 ms 12-122-254-154.attens.net [12.122.254.154]
12   504 ms   482 ms   477 ms mdf001c7613r0003-gig-12-1.dal1.attens.net [63.24
1.193.22]
13     *        *        *     Request timed out. <== last hop blocks ICMP by blizzard
This is lotro.com (boston area data center)
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2     6 ms     7 ms     8 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3    10 ms    12 ms     9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4    12 ms    12 ms    12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5    43 ms    12 ms    12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    12 ms    12 ms    12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7    12 ms    12 ms    12 ms 192.205.35.161
8   445 ms   432 ms   424 ms cr2.la2ca.ip.att.net [12.123.30.134]
9   451 ms   445 ms   446 ms cr1.slkut.ip.att.net [12.122.30.29]
10   438 ms   442 ms   447 ms cr2.dvmco.ip.att.net [12.122.30.26]
11   438 ms   412 ms   430 ms cr1.cgcil.ip.att.net [12.122.31.86]
12   454 ms   434 ms   394 ms cr2.cgcil.ip.att.net [12.122.2.54]
13   428 ms   427 ms   442 ms cr1.n54ny.ip.att.net [12.122.1.1]
14   410 ms   416 ms   437 ms cr2.n54ny.ip.att.net [12.122.2.14]
15   395 ms   411 ms   417 ms cr1.cb1ma.ip.att.net [12.122.31.126]
16   455 ms   450 ms   426 ms gar5.cb1ma.ip.att.net [12.122.145.29]
17   429 ms   424 ms   435 ms 12-122-254-14.attens.net [12.122.254.14]
18   420 ms   434 ms   430 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
19   469 ms   471 ms   442 ms 12.130.10.69
20   515 ms   507 ms   507 ms 206.16.13.82
Trace complete.
The trace route below is using a completely different ISP (Intelenet). They see a similar but much less severe problem.
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms  xxxx [x.x.x.x]
2     2 ms     2 ms     2 ms  x.x.x.x
3     3 ms     2 ms     2 ms  x.x.x.x
4     3 ms     2 ms     2 ms p6c3.irv.intelenet.net [206.82.223.85]
5     2 ms     2 ms     2 ms p2b2.irv.intelenet.net [206.82.223.70]
6     4 ms     4 ms     4 ms ip65-47-228-17.z228-47-65.customer.algx.net [65.
47.228.17]
7     4 ms     3 ms     3 ms 71.5.170.17.ptr.us.xo.net [71.5.170.17]
8     4 ms     4 ms     4 ms 192.205.35.157
9    79 ms    78 ms    78 ms cr2.la2ca.ip.att.net [12.122.129.102]
10    78 ms    78 ms    79 ms cr1.slkut.ip.att.net [12.122.30.29]
11    77 ms    78 ms    77 ms cr2.dvmco.ip.att.net [12.122.30.26]
12    79 ms    79 ms    79 ms cr1.cgcil.ip.att.net [12.122.31.86]
13    78 ms    78 ms    77 ms cr2.cgcil.ip.att.net [12.122.2.54]
14    79 ms    78 ms    78 ms cr1.n54ny.ip.att.net [12.122.1.1]
15    79 ms    78 ms    78 ms cr2.n54ny.ip.att.net [12.122.2.14]
16    78 ms    78 ms    79 ms cr1.cb1ma.ip.att.net [12.122.31.126]
17    78 ms    78 ms    78 ms gar5.cb1ma.ip.att.net [12.122.145.29]
18    79 ms    79 ms    79 ms 12-122-254-14.attens.net [12.122.254.14]
19    78 ms    78 ms    78 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
20    79 ms    79 ms    79 ms 12.130.10.69
21    78 ms    78 ms    78 ms 206.16.13.82
Trace complete.
This is having a very big impact on my internet service performance. I really need this resolve or I may have to consider changing to another ISP who is not see this problem.

I would like to also post on this - as Riot Games is suggesting it may be a FIOS issue as well.
Please look into this, as its been 3-4 days that your connection issues are disrupting us:
http://pastebin.com/FXLAJ3CW

High Latency between computer and home hub

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