High latency issue of an evening whilst gaming.

Hiya`s Peeps, Having recently switched to BT from Virgin (this being only my third day as a customer) as the VM service for gaming in my area (Sth Manchester) on thier 50mb package was simply not viable due to over utilisation issues, I now find myself experiencing high latency issues with my BT service.
All three evenings have been lost to me as my in game latency (World of Warcraft) has rose upto 3500ms with occasional disconnections.
Also strange was that was after the BB was first switched on I had a consistent in-game latency of 24ms home and 24ms world, this lasted around 8 hours until I experienced my first lag spike, I was disconnected and when I eventually was able to get back in game, some 20 minutes or so later, my home and world latency had changed to 42/45 (still playable ) but every 10 to 15 minutes the world latency would again rise to around 3k and above and I would again be disconnected from the server.
I do apologise for the lack of any technical detail within this post as I simply do not understand such and struggle terribly with it, I am very happy with both my speed and ping tests, both being excellent in comparison to that that I would see when using the VM service.
What I am after I guess is advice from the community on how to get the best from BT bb for playing my online game, this connection is only used for World of Warcraft and very light reading on the www, I do not have a phone connected to this line and use no wireless connections with it at all, this PC (hard wired) is the only contraption connected.
Any help and advice will be greatly appreciated, Thankyou
Les

welcome to the forum
there is a 10 day training period after your connection is activated during which time you need to leave the router connected with no manual resets. The router may reset (often) during training but that is normal as the equipment in the exchnage tries to find the best stable connection for your line.
after the training period is complete and you have a stable connection then you can get the latency changed to 'fast' if yours latency is 'interleaved' changing to fast can make your line less stable than interleaved but it is the choice of gamers
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High latency issue When connected through Wifi

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There are actually a lot of different factors that can go into high latency type problems on your wireless deployment such as co-channel interference, interference from other wireless devices, and overall utilization on the AP/Channel. With that said, there are a number of questions that need to be answered:
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High Latency Issue

Hi,
So for the past 2 or so days I have had issues with very high latency. I have been getting a pretty much constant 300ms spiking commonly to about 400-500ms. Normally I am experiencing 31-60ms so this is a huge spike out of nowhere, I am pretty positive it is nothing inside of the house as we have not connected any new devices or moved the BT Hub 4 at all.
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Here,
1. Product name:
BT Home Hub
2. Serial number:
+076270+NQ43132190
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 31/10/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
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6. Bandwidth:
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7. Data sent/received:
231.9 MB / 364.0 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-FT6W
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-FT6W
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
c8:91:f9:49:4b:ba
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:

Very high Latency and inconsistent download speeds

Hi all,
This is my first time on these forums and hopefully i can find some help for my horrible problem.
For the last 2-3 weeks my latency has consistently been 200+, i like to play online games alot and i cant with this latency. I have gone threw the whole drill of ringing BT and following there advice and i even had a BT engineer come out and he couldnt' find any problems. BT said they checked my line and couldn't find anything wrong, and the engineer didn't find any problems with the router (black).
I also have changed all of the wiring from the socket in the wall, which leads to the router, which leaders to a modem (i think its called that) that then connects me to the internet (Cable).
I am running out of patience as i spend alot of time on games such as Call of Duty and seeing my mates play it as i have 300+ ping is really annoying.
I Have noticed that the other computer my parents use also have the same high latency issue and they have tried it on cable and wireless with the same bad results. I have a program called xfire which shows my ping for all the servers on my list and there all 200+ but sometimes when i test my speeds on speedtest.net it shows me with 50 ping i believe this is due to the large spikes that i get, when im on call of duty it constantly jumps around 100, 150, 200 and sometimes even 50.
Any advice would be greatly appreciated.
Josh.
Also im not very good with computers so if anyone would like any figures or whatever just point me to the website and ill try and get them for you.
http://www.speedtest.net/result/1133172089.png
This looks ok but on xfire all the servers are at 300+ and when i go ingame there just as high.

Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2550 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2550 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3680 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

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High Latency in WoW during day/evening

I recently had a problem with my internet being really slow, but it has been resolved by BT. Turns out they accidently capped me and so my speeds reduced.
Ever since that problem, i am now getting high latency when palying WoW, but only during the times i want to play. Nothing else is affected, i can still browse, stream, download etc. But on WoW i get high latency. This seems to be all day until very late in the evening / early morning when it goes down.

Hi Dottz
Do you notice any issues when playing any other games?
This still could be an underlying connection issue with your connection that is causing this, I can have it looked into for you just drop me an email using the contact us address in my profile. You can copy this address from the section 'about me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Extremely high latency from 4am - 12pm in Baltimore, MD

Lately for the past month I have been getting extremely high latency 1500ms+. I am directly wired to the Actiontec router using a new cable on a confirmed working lan card. I believe the problem maybe at the POD card. How would I go about proving to Verizon without going through numerous transfers of people that don't have a clue?

I had the same problem since Mid-June. Seems like it's anywhere in North Eastern United States. I myself is located about 20 Minutes from Washington DC. I get the latency right around 12~50 ms on first hop to Google or verizon.net on a good day with trace route test. The people in Verizon tells me that's normal but I don't buy that because my neighbor gets around less than 20 ms, never higher. It gets progressively bad around prime time and onward. Around 12 AM it can reach from 100~400 ms on latency to Google or verizon.net server.
I am a late night gamer and need that low latency badly. Seems like most of the people I have talk to from FSC (Fios solution Center) had no idea what is the difference between Bandwidth to Latency. They just call it "Speed". I have spoken with these people for almost every night for a month and a half, when I get a hint that they have no idea what they're talking about, I just hang up and call another one up or just request a supervisor to speak with.
Here is my trace route result, I have highlight the part that are unacceptable.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2    61 ms    54 ms    23 ms L100.WASHDC-VFTTP-62.verizon-gni.net [96.231.212.1]
3    25 ms    15 ms    19 ms G11-3-662.WASHDC-LCR-06.verizon-gni.net [130.81.104.182]
4    36 ms    17 ms    33 ms so-4-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.146]
5    57 ms    65 ms    58 ms po1.ctn-border1.vzlink.com [206.46.225.85]
6    56 ms    67 ms    54 ms po121.ctn-core1.vzlink.com [206.46.225.18]
7    60 ms    71 ms    68 ms 206.46.228.130
8    76 ms   102 ms   141 ms 206.46.232.39
Trace complete
I'm going to list the things I have done so that perhaps if you are having the same issue, maybe you can anticipate or maybe save you time with this issue.
Replaced Router
This will be my 3rd Router in my possession. The odds of having 3 bad routers are astronomical but yet FSC will try to keep sending you more.
Replaced coax cable (twice), ONT, and splitter.
Once again, the problem still persist. To get these fix, I had total of 4 dispatchers. From the word of their mouth, they stated it's beyond their level and when it comes to latency the tech at verizon server will be the best people to help you.
Reset ONT by unplugging it for 5 minutes or more to pull up a new Gateway IP.
Appearently, someone were able to fix their latency issue this way but the results are mixed. Either it's a permanent fix or temporary fix or it made the problem even worse.
Optimizing connection/wired connections
I have a gaming PC, when they ask to clear the cache to solve my problem, it's an insult. Not only it's irralavent, in order for the computer to bog down because of cache overload, I must possess a computer that is less than of Pentium 2 back from 1995.
Anti-virus and FireWall
If these were actually the source of my problem then the high latency should be constantly bad.
Potentially hacked or other connection to your router.
While this problem can be an issue, I can see who uses the internet and even turned off the wireless. There's no way an uninvited person can slow down my connections.
The server that I am connecting to such as website and gaming server is not guaranteed by the verizon.
Yes, that is true but what are the odds of having google, verizon.net, altavista, gaming server from Steam, etc are having the latency issue all at the same time? It is as if they are blaming traffic problem on I-95 for having bad congestion on I-66. It's not relevant at all!
Verizon in-home Agent
Must I continue?
I will now list the solutions that others have found. Please keep in mind that these problems may not be relevant to you.
1) Bad PON card
Good luck convincing the verizon that this is the issue. For this to be the issue, people from your neighborhood must experience the same problem. Sadly, the problem is the latency and most people will be completely unaware of the problem as long as they are "online". There were cases where group of people resolved the problem but unfortunately the problem came back again the next day because the network tech at Verizon decided to switch them back to the old one.
2) Faulty hardware on rack
As far as I have been told, couple claimed that this has been the issue and was permitted to move their line into another rack.
3) Switching Gateway IP
One have claimed that certain Gateway IP they have been assigned are bad. For example, the house you're trying to drive away from has a huge pothole so you have to go around it by taking a detour.
4) Resetting the ONT by unplugging the battery
There has been claim that doing this for 5 mintues clears it up. What this actually does is it allows you to get a new Gateway IP and re-establish connections.
5) They blocked my IP
Yes, this can happen. I have been blocked once or more perhaps because sometimes I like to purchase and download games from Steam. When I do download, it does so for about an hour to 3 hours depending on the size of the game. Whilst this is going on, my room mate watches movie on Netflex and perhaps download music on the side. Also I watch On-Demand (requires internet). Also not to mention sometimes torrent and other P2P downloads. Check to see if you are blocked.
6) Last but not least, Verizon is purposely gimping our latency to squeeze budget.
There has been talks and speculations that since many primary account holders are not advance users. In otherwords, many would settle for just being "online". This supports the claims for having such a low standard for latency management in verizon. If so, Verizon must stop advertising their "fast" gaming gimmick that they display on their commercial.

High Latency

Hi, when trying to connect to my work VPN from my girfriends house the connection is unusable, speaking to the girlfriend she is regulally thrown off her VPN connection whilst working from home. After a few traceroutes I noticed very high latency on the route between the home hub and VPN gateway:
Traceroute:
traceroute to ukc1-twvpn.oraclevpn.com (144.24.19.20), 60 hops max, 60 byte packets
1 BThomehub.home (192.168.1.254) 17.482 ms 17.154 ms 17.062 ms
2 217.32.142.201 (217.32.142.201) 22.871 ms 25.683 ms 25.596 ms
3 217.32.147.174 (217.32.147.174) 25.350 ms 25.930 ms 26.414 ms
4 212.140.206.90 (212.140.206.90) 30.361 ms 31.576 ms 32.324 ms
5 217.41.169.215 (217.41.169.215) 32.262 ms 32.884 ms 33.496 ms
6 217.41.169.109 (217.41.169.109) 34.581 ms 20.622 ms 21.236 ms
7 acc2-xe-2-0-3.sf.21cn-ipp.bt.net (109.159.255.223) 21.177 ms acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 321.036 ms acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 321.884 ms
8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 322.600 ms core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169) 324.078 ms core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 325.564 ms
9 peer2-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.104) 323.088 ms 194.72.31.159 (194.72.31.159) 324.616 ms 326.111 ms
10 t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net (166.49.211.192) 329.071 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net (166.49.211.164) 329.642 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net (166.49.211.182) 327.789 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 326.511 ms 328.270 ms 67.958 ms
12 ae14-xcr1.lnd.cw.net (195.2.30.113) 68.455 ms 69.132 ms 105.162 ms
13 ae0-xcr2.lnd.cw.net (195.2.25.122) 103.959 ms 102.668 ms 101.729 ms
14 ae10-xcr1.bkl.cw.net (195.2.30.166) 105.256 ms 106.756 ms 105.887 ms
15 oracle-gw-bkl.cw.net (195.59.8.10) 109.243 ms 107.291 ms 108.281 ms
16 144.24.17.2 (144.24.17.2) 110.882 ms 111.875 ms 109.591 ms
17 * * *
18 * * *
19 * * *
Who can I get in touch with to help troubleshoot this issue? I have gone through all normal basic troubleshooting steps such as the ubiqutous reboots of all technology. Many thanks.
Chris.

Is that problem consistent? My ping/tracert is fine: also from Infinity connection. I can't check the VPN itself.
I see your route and mine are both pretty similar and indeed both go through 212.140.206.90
You seem to have very high pings even to the HomeHub. Normally that should show up as 1ms or less even with wireless.
Tracing route to ukc1-twvpn.oraclevpn.com [144.24.19.20]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 6 ms 5 ms 5 ms 172.16.14.14
3 * * * Request timed out.
4 8 ms 8 ms 7 ms 213.120.158.173
5 13 ms 12 ms 12 ms 212.140.206.90
6 12 ms 11 ms 11 ms 217.41.169.219
7 12 ms 11 ms 11 ms 217.41.169.109
8 13 ms 30 ms 12 ms acc2-xe-1-3-0.sf.21cn-ipp.bt.net [109.159.251.203]
9 21 ms 23 ms 23 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159.251.179]
10 20 ms 20 ms 20 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
11 20 ms 20 ms 20 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.166]
12 22 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 24 ms 24 ms 23 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
14 19 ms 19 ms 19 ms ae0-xcr2.lnd.cw.net [195.2.25.122]
15 20 ms 17 ms 18 ms ae10-xcr1.bkl.cw.net [195.2.30.166]
16 24 ms 23 ms 22 ms oracle-gw-bkl.cw.net [195.59.8.10]
17 21 ms 21 ms 20 ms 144.24.17.2
18 20 ms 20 ms 20 ms ukc1-twvpn.oraclevpn.com [144.24.19.20]

High Latency World of Warcraft (upto2000ms)

Hi guys,
I'm wondering if anyone can help diagnose the problem im having of an evening while playing world of warcraft normally i used to sit at a nice 45-55ms home/world in WoW but the last week it has jumped up to 600-2000ms my bb speed is fine even while the latency is high as i have done some tests using speedtest.net while having high latency, it shows the same 600-2000ms but speed is unaffected it seems,
Info from my home hub
Line state Connected Connection time 0 days, 01:29:18
Downstream 7,616 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1
Annex A
Latency type Interleaved
Noise margin (Down/Up) 11.2 dB / 24.0 dB
Line attenuation (Down/Up) 26.5 dB / 15.0 dB
Output power (Down/Up) 13.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 11 / 0 CRC Errors (Down/Up) 10 / 5
HEC Errors (Down/Up) 17 / 0
Error Seconds (Local/Remote) 9 / 1
As i said the speed is fine and im happy with my speeds its just the latency is stopping me playing with my mates online of an evening.
I am connected to the master socket to the home hub>ethernet cable>pc i tried replacing the ethernet cable too.
Just other info that may or may not be required
Download speed achieved during the test was - 5820 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6500 Kbps
Thanks
Martin

I see the exact same problem of an evening whilst too am playing Wow, ...that this only happens of an evening surely suggests that it is how the traffic is being managed by BT that would be causing such issue ?
Away from Wow of an evening I do still get to see very good net.
Have just in the last few mins been disconnected from the game, immediately prior I was seeing a latency of 41ms Home and 682ms World.
C:\Users\Les>ping 195.12.244.153
Pinging 195.12.244.153 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 195.12.244.153:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tracing route to 195.12.244.153 over a maximum of 30 hops
1    <1 ms    <1 ms    <1 ms BTHomeHub.home [192.168.1.254]
2    28 ms    30 ms    29 ms 213.120.155.224
3    29 ms    29 ms    28 ms 213.120.155.158
4    30 ms    29 ms    29 ms 213.120.161.106
5    30 ms    29 ms    28 ms 217.32.26.46
6    30 ms    30 ms    28 ms 217.32.26.182
7    29 ms    29 ms    30 ms acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
8    37 ms    34 ms    35 ms core1-te-0-15-0-0.ilford.ukcore.bt.net [109.159.
248.142]
9    34 ms    33 ms    34 ms core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.86]
10    33 ms    33 ms    34 ms t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
11    33 ms    33 ms    33 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12    34 ms    32 ms    33 ms ldn-bb2-link.telia.net [80.91.247.93]
13    43 ms    41 ms    42 ms adm-bb2-link.telia.net [213.155.130.88]
14    41 ms    42 ms    42 ms adm-b7-link.telia.net [80.91.245.135]
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.
Trace complete.
Is my service being "Throttled" of an evening a guild friend has suggested to me, summat about how BT might be interpreting p2p signals.
I dont really understand such..just relating some of that that has been suggested to me as a cause for this problem.
Les

Periods of high latency

Hello.
Since last Saturday we have been experiencing periods of high latency. This has happened Saturday afternoon/evening, Sunday afternoon/evening and now today early evening. Weekend periods seem to end roughly around 9pm.
I get high latency and while this is not noticeable while surfing, it can affect gaming rather badly and games become unplayable.
Here is a paste of a traceroute I did:
http://privatepaste.com/d2b9959b20.
This looks like there is a problem after the conection has exited our house.
I used the live chat to talk to an egineer on Tuesday and he was fairly helpful and tried verious things with our router (Home Hub 4). The guy I spoke to this evening was less than helpful and insisted everything was ok and that pings weren't his problem.
I've just ran winmtr and here is more latency to look at: I would be grateful for any advice.
| BTHUB4 - 0 | 28 | 28 | 0 | 1 | 15 | 0 |
| 213.1.173.186 - 5 | 24 | 23 | 0 | 374 | 556 | 402 |
| 213.1.172.193 - 5 | 24 | 23 | 71 | 367 | 606 | 391 |
| 213.1.69.150 - 5 | 24 | 23 | 76 | 392 | 648 | 400 |
| 217.41.168.102 - 5 | 24 | 23 | 0 | 376 | 561 | 400 |
| 217.41.168.65 - 5 | 24 | 23 | 0 | 371 | 563 | 398 |
| 217.41.168.107 - 5 | 24 | 23 | 0 | 372 | 556 | 396 |
|acc1-10GigE-0-3-0-4.l-far.21cn-ipp.bt.net - 5 | 24 | 23 | 0 | 372 | 555 | 395 |
| core4-te0-19-0-26.faraday.ukcore.bt.net - 5 | 24 | 23 | 74 | 389 | 613 | 398 |
|peer3-te0-1-0-15.telehouse.ukcore.bt.net - 5 | 24 | 23 | 74 | 371 | 618 | 402 |
| xe-0-2-4.rt0.thn.bandwidth.co.uk - 5 | 24 | 23 | 82 | 385 | 605 | 405 |
| xe-1-1-2.rt0.cr.bandwidth.co.uk - 5 | 24 | 23 | 68 | 371 | 617 | 393 |
| 81.19.217.197 - 10 | 20 | 18 | 0 | 360 | 554 | 395 |
Solved!
Go to Solution.

it looks like possible network congestion which is outside BT retails control as it is BT Wholesale issue and unless further posts are raised over the same routing little can be done
are you connecting by a wired or wireless connection ?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Ping/latency issues.

I've recently had my line upgraded from a 500k to a 2500k ip profile, and for a short period of time it worked great, consistent speeds etc. Roughly a week ago my ip profile was lowered to 2000k, at which point I suffered frequent broadband connection drop out, phone call after phone call ensued and now my improved ip profile has returned however I am receiving in excess of 300ms ping (according to several different online testers) which has rendered almost every online application useless. Any ideas?
P.S I recently had an engineer to run teests on the line and he reported no faults, I don't understand the problem.

chris6273 wrote:
Hmm i've never made anything worse (as far as ping/latency) issues are concerned by restarting my router (Even though I get a 15ms ping so I wouldn't know). The only thing (which I know of) that will be disrupted by restarting your router is the DLM but that shouldn't do anything over 1 restart.
A hub reset will also force dynamic IP setting from the RAS, most if not all ping issues are to do with which RAS you are connected to, and the traffic on the backhaul.
High latency can be experienced at level 32 interleave, noticeable especially on gaming.
Dynamic Line Management runs constantly and only changes the connection if it is "flapping"...
A re-sync makes no changes to line configuration, other than to sync at the highest possible rate for the line condition.

Extremely slow and high latency all day.

DSL is running extremely slow during peak hours from 12 afternoon to 12 midnight. Lower than 50% of rated speed and high latency
I have been frustrated with this DSL Service for months now. I am considering contacting BBB to file a complaint and I am tired of dealing with customer service giving me the run around. Internet is a monopoly in my area therefore verizon feels it doesn't have to do anything to keep its customers when they provide crappy service. I am on waitlist for another internet service provider and it is going to take almost a year because of how bad the internet options are in the area and demand for better options. I even had to pay over 100 dollars to get a truck roll come to my house to fix any issues within the house and the internet has not gotten better. Atleast I feel I should get a refund or something.
Here is my speedtest result just now. http://www.speedtest.net/my-result/2899553407
It has been even slower at other times. http://www.speedtest.net/my-result/2893509440
Modem is Westell 6100 or something.
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
864
Margin (dB)
15.5
13.0
Line Attenuation (dB)
21.5
13.0
Transmit Power (dBm)
7.6
11.9
Giganews line info
news.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms
4 P1-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.237) 72 ms 72 ms 72 ms
5 P9-3.LSANCA-LCR-01.verizon-gni.net (130.81.193.123) 75 ms P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 75 ms 76 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-7-0-16.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms 0 ms 0 ms
4 te0-3-0-0.ccr21.lon13.atlas.cogentco.com (130.117.48.141) 8 ms 8 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
5 te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 90 ms te0-0-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.129) 90 ms *
6 te0-3-0-6.ccr21.dca01.atlas.cogentco.com (154.54.41.5) 96 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com (154.54.25.238) 96 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 96 ms
7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 97 ms 97 ms 97 ms
8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 99 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 105 ms 105 ms
9 P0-8-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.29.127) 177 ms 178 ms P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 174 ms
10 P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 175 ms P9-3.LSANCA-LCR-02.verizon-gni.net (130.81.193.109) 187 ms 182 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * Max number of unresponsive hops reached (firewall or filter?)
Here is what ICSI Netalyzer Results have stated.
Network Access Link Properties + –
Network performance (?): Latency: 580 ms, Loss: 15.5% –
The round-trip time (RTT) between your computer and our server is 580 ms, which is somewhat high. This may be due to a variety of factors, including distance between your computer and our server, a slow network link, or other network traffic.
We recorded a packet loss of 16%. This loss is very significant and will lead to serious performance problems. It could be due either to very high load on our servers due to a large number of visitors, or problems in your network. Of the packet loss, at least 14.0% of the packets appear to have been lost on the path from your computer to our servers.
TCP connection setup latency (?): 720ms –
The time it takes for your computer to set up a TCP connection with our server is 720 ms, which is quite high. This may be due to a variety of factors, including a significant distance between your computer and our server, a particularly slow or poor network link, or problems in your network.
Background measurement of network health (?): 3 transient outages, longest: 0.8 seconds –
During most of Netalyzr's execution, the client continuously measures the state of the network in the background, looking for short outages. During testing, the client observed 3 such outages. The longest outage lasted for 0.8 seconds. This suggests a general problem with the network where connectivity is intermittent. This loss might also cause some of Netalyzr's other tests to produce incorrect results.
Network bandwidth (?): Upload 700 Kbit/s, Download 2.3 Mbit/s +
Network buffer measurements (?): Uplink 5400 ms, Downlink 1200 ms –
We estimate your uplink as having 5400 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large uploads at the same time.
We estimate your downlink as having 1200 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large downloads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large downloads at the same time.
HTTP Tests + –
Address-based HTTP proxy detection (?): OK +
Content-based HTTP proxy detection (?): OK +
HTTP proxy detection via malformed requests (?): OK +
Filetype-based filtering (?): OK +
HTTP caching behavior (?): OK +
JavaScript-based tests (?): OK +
DNS Tests + –
Restricted domain DNS lookup (?): OK +
Unrestricted domain DNS lookup (?): OK +
DNS resolver address (?): OK +
DNS resolver properties (?): Lookup latency 520 ms +
Direct probing of DNS resolvers (?): +
DNS glue policy (?): OK +
DNS resolver port randomization (?): OK +
DNS lookups of popular domains (?): OK +
DNS external proxy (?): OK +
DNS results wildcarding (?): Warning –
Your ISP's DNS server returns IP addresses even for domain names which should not resolve. Instead of an error, the DNS server returns an address of 199.101.28.20, which resolves to search.dnsassist.verizon.net. You can inspect the resulting HTML content here.
There are several possible explanations for this behavior. The most likely cause is that the ISP is attempting to profit from customer's typos by presenting advertisements in response to bad requests, but it could also be due to an error or misconfiguration in the DNS server.
The big problem with this behavior is that it can potentially break any network application which relies on DNS properly returning an error when a name does not exist.
The following lists your DNS server's behavior in more detail.
Please help. I am so frustrated I literally have fights with my family over internet problems. I am right now looking for other options and even starting to think about paying over 100 a month for dedicated line or T1 if they can service my area.

Not a single response from Verizon on this? And after you posted the tests & information they will need? I think I may have to make a service choice soon. Its bad enough Verizon can't post a simple email address for our support, they have removed Usenet access, removed access to our websites (I use HTML so their sitebuilder is useless)... Sheeshe...

High latency with MSI 790XT-G45 under W7

I have decided myself to go for W7 one one of my rigs.I ve got some genuine disks of 32 and 64 and loaded W7 for testing purposes .
As my intention is to use the 790XT-G45 (considering it more W7 suited than my Platinum beeing newer more CPU support) tryed both W7 versions , but there is a problem.
Using the DPC high latency tool i get like 100 us under any W7 version with this 790XT-G45.The same board is ok latency wise under XP ,it hovers around 10-20 us when you re not doing anything serious with it .I have to remind that on this board i ve also had some issues with the big mouse cursor thing that seems to be related to motherboard latencyes.
In the past i ve used the K9A2 Platinum with W7 64 RC with the same video card and sound card that i use now on the 790XT-G45 ,but the latency was always 10-20 us.In fact trying again the Platinum gives me under W7 like 10-20 us.
I ve tryed disableing onboards ,removing the Creative and updating to latest BIOS version but no joy.The latency also adds some drag to the system i mean W7 windows don t look to snappy like it feels on Platinum.
So is this board compatible to W7 for real ?
What is so different between the 2 boards ,does the 790X have bigger latencyes than the 790 FX from the Platinum.One of the issues is that even if i would choose the Platinum CPU upgrade path closes.
I repeat i ve tested both boards with default W7 drivers and with vendors drivers and same thing.
Any user with 790XT-G45 encountering this under W7 ?
At first glance it s not a very big issue ,but i m very sure this 100 us get s me while playing to more and i really hate input lag and static on my sound.
Any ideas ?

Hi Guys,
I agree with Sm3K3R that a 70+ microsecond increase in average DPC latency will have an undesirable affect on some apps (games, real-time streaming, etc.). I also believe that what is good for XP will almost certainly not be good for Windows 7. Too much of the architecture has changed. Better drivers may help going forward. To me, the bigger question is why this mobo takes so much longer to run these routines than the K9A2.
I do not have any serious problems with the apps I run. Some of them may run better with a shorter average DPC latency. I have no way to tell with what I currently have to work with. Other bottlenecks may be in play. I was just responding to Sm3K3R's request for feedback. My power option is set to high performance and my base configuration has 41 processes running, including Diskeeper real-time defragmenter, Avira Antivirus, Logitech SetPoint, Process Lasso's process governor, PeerBlocker, and TaskDock. It also includes the Microsoft search functions and the sidebar with 2 gadgets running. Most of these processes run as services. I thought it was the search, sidebar, or one or more of the non-Microsoft products causing my base 100+ average latency indicated by the DPC high latency tool, so I ran LatencyMon to find out.
I ran it several times for 2 to 5 minutes at a time, starting when the system was idle. The Nvidia display and NT Kernel & System drivers always topped the list, with latencies from 50 to 114 microseconds. The display driver's routine also ran much more often than any thing else, followed, about 60% less often, by the NT Kernel & System driver. Thus these 2 drivers contribute the most to my average DPC latency. The other products listed above most often had 0 or less than 15 microsecond DPC latencies. Once I saw this, I did not bother to check my game configuration which does not have the search, sidebar, and the non-Microsoft products listed above in it.
During a Google search of this issue, I read that someone reduced their average Windows 7 DPC latency by 50 microseconds by turning off the HPET timer. I tried this and it did not work for me.
Looking forward to the results of Sm3K3R's further testing and feedback from others.

High latency problems with HH5/BT inifinty 2

Hello all!
I'm not really tech savy, so will explain this as best as possible. I'm basically having constantly high latency with it spiking for no reason, even though all my speeds (up and down) are fast and fine. This is also a wired connection running Cata6 cables.
When I first had my internet installed I was running around 18ms constantly. After around 6 months or so, this then increased to around 35ms. Now its normally running around 45ms, with it constantly spiking for no reason what so ever (over 100ms). I've repeatedly reset the router (both through the reset button and just unplugging the power cable). Both my download speeds and upload speeds are both great (will post the test results at the end). I've even restored factory settings.
I've had this latest speed & problem for now around 5 days and I can't clear it with anyway I know how. I called the tech team yesterday and was on the line for over thirty minutes with me explaining the problem to them, but the person on the other end was extremely rude and unhelpful (pretty useless being honest). He reset the router from his end and said there was no problems with it and that BT won't help me any further. He went on to say thats just the internet for you, which I know it isn't. In particular, its mostly affecting my online gaming. I know its nothing to do with the games servers as I house share with a person who's ISP is Virgin Media and they have zero problems playing the same game as me, even though their internet speeds aren't as fast as mine. I know it's not just the system I use. The problem is the same with my laptop, PC, smartphones, PS4 and smart TV.
It's now getting to a point when its becoming pointless having BT installed and its getting near the last straw where I really am just going to cut the service off as its awful.
Does anyone by anychance know how to solve this? If it also helps I live in London, East to be exact.
My speeds are:- Download Speed (Mbps): 73.11
Upload Speed (Mbps): 11.63
Ping Latency (ms): 43.00
Thanks to anyone that replies.

Forgot to mention that other users of the hub5a have recommeded setting the DCHP to 21 days , which I think is the max to see if that helps?
Although its does sound like somethings up if its dropping line connnection.
Have you been through the usual checks & tests rigmarole to rule out an openreach vist?
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
17070 quiet line test
https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test {How to guide}
Might highlight something thats not the usual hh5a mischief.

High latency to LA riot games servers

Hi,
I have been facing some very annoying latency issues with my FiOS service when playing league of legends. I usually have a 90ms-100ms ping in this game, which is bearable, but occasionally (once or twice a week) it will jump to as high as 160-180ms. I have pinged their servers directly from the router when the problem exists and those numbers are consistent with what I see on my desktop and laptop, so its not an internal network issue. I dont have any speed issues or ping spikes, and most local pings test fine during this time. I ran a trace for both periods and noticed some heavy latency within what seems to be the verizon network, and was wondering if something can be done about this??
during high latencies:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254] over a maximum of 30 hops:
1 4 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 13 ms 8 ms 31 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 15 ms 11 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 26 ms 26 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 146 ms * 146 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 148 ms 146 ms 146 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 178 ms 174 ms 196 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 178 ms 173 ms 173 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]
normal period:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
1 3 ms 5 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 11 ms 9 ms 9 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 16 ms 15 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 29 ms 28 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 107 ms 106 ms 109 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 113 ms 111 ms 108 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 117 ms 120 ms 118 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 120 ms 125 ms 120 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]

Not sure where you are located but yes we have been experiencing the same issues here for the last couple of days as well here in the Southbay area of SoCal. It was really bad with latency about two months ago and it was better for about 3 weeks until 2 days ago then the same problem started all over again. Tech support, customer service nor the Premium Tech Support service will be of any help since we tried all of that with numerous calls and many hours on the phone with the same reply: "everything tested ok on our end" and "it isn't a problem with Verizon". Well, we don't have a problem with internet for anything other than online gaming especially with League of Legends. We've narrowed it down to a particular server which is not owned by Verizon. Our tracert shows that we have over 30 hops at times and one of the servers which is not owned by Verizon seems to be the problem. Verizon tech support said that it is not their problem to deal with after so many hops...so the plea or the question to have them do something about it is falling on deaf ears. Extremely frustrating!!! Don't know what to tell you at this point other than we are looking at other options for ISP.
The last we heard from a tech support person was that he would elevate the request to have their networking people look into contacting the owner of the server that is causing the problem. Haven't heard a peep back from anyone and it has been weeks. Sad to say but nobody at Verizon is interested in checking into this problem that I have seen so many other customers complain about. Guess it's beyond the normal "power off your router" kind of tech support and nobody gives a hoot!!!

High latency issue of an evening whilst gaming.

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