High Latency Issue

Hi,
So for the past 2 or so days I have had issues with very high latency. I have been getting a pretty much constant 300ms spiking commonly to about 400-500ms. Normally I am experiencing 31-60ms so this is a huge spike out of nowhere, I am pretty positive it is nothing inside of the house as we have not connected any new devices or moved the BT Hub 4 at all.
I have seen some users talking about something called Fast Path, although I do not know what this is if it helps resolve my latency issue then would it be possible to put me onto this.
Thank you in advance.

Here,
1. Product name:
BT Home Hub
2. Serial number:
+076270+NQ43132190
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 31/10/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 01:19:41
6. Bandwidth:
448 / 4384
7. Data sent/received:
231.9 MB / 364.0 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-FT6W
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-FT6W
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
c8:91:f9:49:4b:ba
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:

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    During a Google search of this issue, I read that someone reduced their average Windows 7 DPC latency by 50 microseconds by turning off the HPET timer. I tried this and it did not work for me.
    Looking forward to the results of Sm3K3R's further testing and feedback from others.

  • High Latency

    Hi, when trying to connect to my work VPN from my girfriends house the connection is unusable, speaking to the girlfriend she is regulally thrown off her VPN connection whilst working from home.  After a few traceroutes I noticed very high latency on the route between the home hub and VPN gateway:
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    traceroute to ukc1-twvpn.oraclevpn.com (144.24.19.20), 60 hops max, 60 byte packets
    1 BThomehub.home (192.168.1.254) 17.482 ms 17.154 ms 17.062 ms
    2 217.32.142.201 (217.32.142.201) 22.871 ms 25.683 ms 25.596 ms
    3 217.32.147.174 (217.32.147.174) 25.350 ms 25.930 ms 26.414 ms
    4 212.140.206.90 (212.140.206.90) 30.361 ms 31.576 ms 32.324 ms
    5 217.41.169.215 (217.41.169.215) 32.262 ms 32.884 ms 33.496 ms
    6 217.41.169.109 (217.41.169.109) 34.581 ms 20.622 ms 21.236 ms
    7 acc2-xe-2-0-3.sf.21cn-ipp.bt.net (109.159.255.223) 21.177 ms acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 321.036 ms acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 321.884 ms
    8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 322.600 ms core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169) 324.078 ms core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 325.564 ms
    9 peer2-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.104) 323.088 ms 194.72.31.159 (194.72.31.159) 324.616 ms 326.111 ms
    10 t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net (166.49.211.192) 329.071 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net (166.49.211.164) 329.642 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net (166.49.211.182) 327.789 ms
    11 166-49-211-254.eu.bt.net (166.49.211.254) 326.511 ms 328.270 ms 67.958 ms
    12 ae14-xcr1.lnd.cw.net (195.2.30.113) 68.455 ms 69.132 ms 105.162 ms
    13 ae0-xcr2.lnd.cw.net (195.2.25.122) 103.959 ms 102.668 ms 101.729 ms
    14 ae10-xcr1.bkl.cw.net (195.2.30.166) 105.256 ms 106.756 ms 105.887 ms
    15 oracle-gw-bkl.cw.net (195.59.8.10) 109.243 ms 107.291 ms 108.281 ms
    16 144.24.17.2 (144.24.17.2) 110.882 ms 111.875 ms 109.591 ms
    17 * * *
    18 * * *
    19 * * *
    Who can I  get in touch with to help troubleshoot this issue?  I have gone through all normal basic troubleshooting steps such as the ubiqutous reboots of all technology.  Many thanks.
    Chris.

    Is that problem consistent?  My ping/tracert is fine: also from Infinity connection.  I can't check the VPN itself.
    I see your route and mine are both pretty similar and indeed both go through 212.140.206.90
    You seem to have very high pings even to the HomeHub.  Normally that should show up as 1ms or less even with wireless.
    Tracing route to ukc1-twvpn.oraclevpn.com [144.24.19.20]
    over a maximum of 30 hops:
    1 1 ms <1 ms <1 ms 192.168.1.254
    2 6 ms 5 ms 5 ms 172.16.14.14
    3 * * * Request timed out.
    4 8 ms 8 ms 7 ms 213.120.158.173
    5 13 ms 12 ms 12 ms 212.140.206.90
    6 12 ms 11 ms 11 ms 217.41.169.219
    7 12 ms 11 ms 11 ms 217.41.169.109
    8 13 ms 30 ms 12 ms acc2-xe-1-3-0.sf.21cn-ipp.bt.net [109.159.251.203]
    9 21 ms 23 ms 23 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159.251.179]
    10 20 ms 20 ms 20 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
    11 20 ms 20 ms 20 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.166]
    12 22 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
    13 24 ms 24 ms 23 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
    14 19 ms 19 ms 19 ms ae0-xcr2.lnd.cw.net [195.2.25.122]
    15 20 ms 17 ms 18 ms ae10-xcr1.bkl.cw.net [195.2.30.166]
    16 24 ms 23 ms 22 ms oracle-gw-bkl.cw.net [195.59.8.10]
    17 21 ms 21 ms 20 ms 144.24.17.2
    18 20 ms 20 ms 20 ms ukc1-twvpn.oraclevpn.com [144.24.19.20]

  • VLC audio problems on T400 - DPC Latency Issue?

    Hi Folks,
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    I've tried tweaking the buffer of VLC player, and a million other things, but nothing seems to help.  Hence my suspicion of DPC Latency issues.
    Thanks,
    Allie
    2764-CTO, Win XP Pro SP3, 2.8 GHz Dual Core, 3 GB Ram, 320 GB HDD, ATI Radeon 3450 w/ 256 MB, all drivers updated

    Just upgraded to Win 7, and the problem's gone. Must be an XP driver of some sort.

  • Hyper-V Guest - RDP Connections cause high latency.

    Hi all,
    In a test environment we have a HP ProLiant DL360p Gen8 server with Windows Server 2012 R2 - Standard installed with the Hyper-V Role and no others.
    On the server there is a Switch Independent network team configured with 2 of the 1GB NICs.
    There is a virtual Swtich (External) configured on the Host linked to the Team with allow management selected.
    The Guest VM has a single NIC (not a legacy setup) connected to the virtual Switch
    The issue we are having is that once an RDP session is connected to a Guest OS, for example another 2012 R2 Server, it experiences high latency (which makes the RDP session appear to run in a very jerky way)
    Using Hyper-V VMConnect, the server has no issues at all although the window is smaller.
    We can verify this is being caused by an RDP session by observing ping times:
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=75ms TTL=127 <RDP SESSION STARTS>
    Reply from 10.101.3.152: bytes=32 time=52ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=63ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=121ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=135ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=141ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=146ms TTL=127
    ......... Snipped ........
    Reply from 10.101.3.152: bytes=32 time=119ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=2ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=8ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=14ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=22ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=72ms TTL=127
    Reply from 10.101.3.152: bytes=32 time=75ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127 <RDP SESSION CLOSES
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    Reply from 10.101.3.152: bytes=32 time<1ms TTL=127
    This issue does not affect RDP sessions to the Host.
    I have seen posts about disabling VMQ on the host/guest servers as there may be an issue with this model - this has had no effect at all, the issue persists after changing VMQ and restarting both the guest and the host OS.
    I have seen another fix for a similar issue by running these commands: bcdedit.exe /set USEPLATFORMCLOCK on and this also has not resolved the issue.
    I have also set the Guest VM to use 256Mbps minimum (512maximum - also tried with no maximum) bandwidth allocated, but again this does not resolve the issue.
    There are no backup jobs or reporting jobs running on these servers (they are in test).
    Is this caused by the specific hardware we have chosen or is there further diagnostics that can be performed? Any help would be appreciated.

    Hi DalamarUK83,
    "I have seen posts about disabling VMQ on the host/guest servers as there may be an issue with this model - this has had no effect at all, the issue persists after changing VMQ and restarting both the guest and the host OS."
    Did you disable the feature in advanced settings of physical NICs ?
    I would suggest to re-create virtual switch after disabling VMQ .
    What is the make of that NIC ?
    Best Regards
    Elton Ji
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Extremely high latency from 4am - 12pm in Baltimore, MD

    Lately for the past month I have been getting extremely high latency 1500ms+.  I am directly wired to the Actiontec router using a new cable on a confirmed working lan card.  I believe the problem maybe at the POD card.  How would I go about proving to Verizon without going through numerous transfers of people that don't have a clue?

    I had the same problem since Mid-June. Seems like it's anywhere in North Eastern United States. I myself is located about 20 Minutes from Washington DC. I get the latency right around 12~50 ms on first hop to Google or verizon.net on a good day with trace route test. The people in Verizon tells me that's normal but I don't buy that because my neighbor gets around less than 20 ms, never higher. It gets progressively bad around prime time and onward. Around 12 AM it can reach from 100~400 ms on latency to Google or verizon.net server.
    I am a late night gamer and need that low latency badly. Seems like most of the people I have talk to from FSC (Fios solution Center) had no idea what is the difference between Bandwidth to Latency. They just call it "Speed". I have spoken with these people for almost every night for a month and a half, when I get a hint that they have no idea what they're talking about, I just hang up and call another one up or just request a supervisor to speak with.
    Here is my trace route result, I have highlight the part that are unacceptable.
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2    61 ms    54 ms    23 ms  L100.WASHDC-VFTTP-62.verizon-gni.net [96.231.212.1]
      3    25 ms    15 ms    19 ms  G11-3-662.WASHDC-LCR-06.verizon-gni.net [130.81.104.182]
      4    36 ms    17 ms    33 ms  so-4-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.146]
      5    57 ms    65 ms    58 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
      6    56 ms    67 ms    54 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
      7    60 ms    71 ms    68 ms  206.46.228.130
      8    76 ms   102 ms   141 ms  206.46.232.39
    Trace complete
    I'm going to list the things I have done so that perhaps if you are having the same issue, maybe you can anticipate or maybe save you time with this issue.
    Replaced Router
    This will be my 3rd Router in my possession. The odds of having 3 bad routers are astronomical but yet FSC will try to keep sending you more.
    Replaced coax cable (twice), ONT, and splitter.
    Once again, the problem still persist. To get these fix, I had total of 4 dispatchers. From the word of their mouth, they stated it's beyond their level and when it comes to latency the tech at verizon server will be the best people to help you.
    Reset ONT by unplugging it for 5 minutes or more to pull up a new Gateway IP.
    Appearently, someone were able to fix their latency issue this way but the results are mixed. Either it's a permanent fix or temporary fix or it made the problem even worse.
    Optimizing connection/wired connections
    I have a gaming PC, when they ask to clear the cache to solve my problem, it's an insult. Not only it's irralavent, in order for the computer to bog down because of cache overload, I must possess a computer that is less than of Pentium 2 back from 1995.
    Anti-virus and FireWall
    If these were actually the source of my problem then the high latency should be constantly bad.
    Potentially hacked or other connection to your router.
    While this problem can be an issue, I can see who uses the internet and even turned off the wireless. There's no way an uninvited person can slow down my connections.
    The server that I am connecting to such as website and gaming server is not guaranteed by the verizon.
    Yes, that is true but what are the odds of having google, verizon.net, altavista, gaming server from Steam, etc are having the latency issue all at the same time? It is as if they are blaming traffic problem on I-95 for having bad congestion on I-66. It's not relevant at all!
    Verizon in-home Agent
    Must I continue?
    I will now list the solutions that others have found. Please keep in mind that these problems may not be relevant to you.
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    2) Faulty hardware on rack
    As far as I have been told, couple claimed that this has been the issue and was permitted to move their line into another rack.
    3) Switching Gateway IP
    One have claimed that certain Gateway IP they have been assigned are bad. For example, the house you're trying to drive away from has a huge pothole so you have to go around it by taking a detour.
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    6) Last but not least, Verizon is purposely gimping our latency to squeeze budget.
    There has been talks and speculations that since many primary account holders are not advance users. In otherwords, many would settle for just being "online". This supports the claims for having such a low standard for latency management in verizon. If so, Verizon must stop advertising their "fast" gaming gimmick that they display on their commercial.

  • High latency causing problems... and frustration w...

    I have a femtocell that requires the latency on any single hop on the internet to be less than 240ms, any longer than this and it drops my phone call. On contacting the supplier of the femtocell, they asked me to use Traceroute to see how long the path to a server was (I used Google.com) and many of the hops were over 240ms, some as long as 4922ms.
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    - It's a problem with my Mac mail: the fact that I use a Mac has absolutely nothing to do with network latency
    - There's interference between my mobile phone and my wireless: this isn't the case (I'm a wireless communications engineer by background) and, if it was, almost no-one would be able to use mobile phones given the number of wireless access points in homes and offices.
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    I think you have the result of what is maybe a 2 fold issue.
    Femtocell technology is still a relatively new technology as you;ll  know from your job.
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    There is however one very important element of femtocell security which makes the implementation significantly more complex. This relates to latency as you say, which must be carefully managed especially for applications such as VoIP/SIP. Compounding this challenge is the unknown nature of the latency across the ISP network, which has resulted in service providers requiring latency in the femtocell to be minimized, as you say.
    If you add to that the fact that the BT broadband system is based on an algorithm packet handled system to ensure data quality across maybe noisy telephone lines, it all compounds to add to the problems of the running of the femtocell.
    In other words if you have a highly error corrected and interleaved broadband line, it's not going to help the femtocell out by adding additional latency to what is already a fairly complicated situation where data handling is concerned....

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