High latency to my server during peak times

Hi,
Basically, the latency to my server in Germany is going over 100 ms during peak times, when not in peak times, the latency is as low as 24 ms.
Below is a traceroute, as you can see at hop 11, the latency drastically increases, when it's not peak times, the latency to this hop is around 13 ms, this hop seems to be part of BT's network.
Tracing route to 5.175.***.*** over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BThomehub.home [172.16.0.1]
2 12 ms 12 ms 11 ms 217.32.146.164
3 12 ms 12 ms 12 ms 217.32.146.190
4 13 ms 13 ms 13 ms 217.32.147.226
5 13 ms 13 ms 12 ms 217.41.168.205
6 13 ms 13 ms 12 ms 217.41.168.109
7 14 ms 12 ms 13 ms acc2-te0-0-0-14.l-far.21cn-ipp.bt.net [109.159.2
49.216]
8 13 ms 14 ms 16 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
9 13 ms 13 ms 13 ms 62.6.201.187
10 13 ms 13 ms 13 ms t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1
98]
11 110 ms 108 ms 105 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 112 ms 114 ms 114 ms xe-8-1-0.fra61.ip4.gtt.net [141.136.108.42]
13 174 ms 114 ms 115 ms ghostnet-gw.ip4.gtt.net [141.136.102.102]
14 114 ms 115 ms 116 ms de-node101.host1plus.com [94.249.201.101]
15 118 ms 118 ms 121 ms 5.175.***.***
Trace complete.
I am on Infinity 2 and I am from London, incase it matters.
Thanks for any advice!

To me, this looks like a very specific problem with a particular pipe/router (166-49-211-38.eu.bt.net), rather than general congestion as my pings to uk servers are just fine and pretty consistant.
It is just when you start to route out of the UK things start to misbehave
Last night, the latency started to increase until it hits its unpleasant peak around 2200 (I gave up at this point)
Around 1900 ->2100, it was ok(ish) , but notice it slowly creeping up
11    39 ms    39 ms    37 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    35 ms    35 ms    33 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    46 ms    46 ms    45 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    54 ms    53 ms    54 ms 166-49-211-38.eu.bt.net [166.49.211.38]
From Around 2130 onwards it starts to get quite nasty
11    78 ms    78 ms    79 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   110 ms   110 ms   110 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   114 ms   112 ms   115 ms 166-49-211-38.eu.bt.net [166.49.211.38]
Is there a chance that one of the Mods could take at look at the router in question and see if there is a peak time congestion issue ? (It would be very appreciated)

Similar Messages

BB unusable at during peak times

I've moved recently and my connection has been in place now for about 6 weeks. It works fine during the day but during peak times is pretty much unusable. What puzzles me is that the BT Speed Test results are reporting high connection rates and download speeds even during peak hours even though I am struggling to get .25 meg throughput. Is this normal? I'm showing
Download Speed = 11337 Kbps
DSL Connection Rate 15192 Kbps (down) 1159 (up)
IP Profile = 13000
I'm also puzzled by the high error rate on my router stats (posted below) I've looked at what other users have posted on this forum and mostly see zero errors.
I'm plugged direct into the master socket and have tested with a different PC and a different router both wired and wireless to the hub. The problem remains.
I'd be grateful for any thoughts
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 00:40:44
Downstream
15,192 Kbps
Upstream
1,159 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.5 dB / 5.5 dB
Line attenuation (Down/Up)
34.8 dB / 16.2 dB
Output power (Down/Up)
22.7 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3822 / 0
HEC Errors (Down/Up)
14378 / 0
Error Seconds (Local/Remote)
3605 / 0

thanks. i'm connected to Bermondsey (central london). fro my limited understanding I thought the stats looked good too and it's nice and fast except when i weant to use it - after i get home from work!

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

No more P2P limiting during peak times?

I've heard BT has now stopped limiting your connection during peak times. If this is true do I just re-order Unlimited BT Infinity 2? Anything else I need to know?
Solved!
Go to Solution.

Yea, you will have to wait 5 days for the P2P restrictions to be removed.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BT Infinity - Very poor latency during peak times....

Hi guys,
I hope that you can help. I am a little bit disappointed with my connection at the moment. Let me try and give you a breakdown of the issue so that it may help you distinguish where the fault may actually lie.
I have been a user of the BT Total Broadband service for a number of years. My ADSL 2+ has always been great, 18Mb Down, 1Mb Up. Latency has always been acceptable, ranging from about 30ms off-peak to about 50-60ms on peak for a server that I regularly game on.
BT infinity very recently became available in my area, the promise of a faster connection for little or no additional cost was a no brainer considering the quality of the connection that I have had from BT up until now.
The line was installed with ease and for the first day it was truly stunning. 50Mb Down, and 12Mb Up seemed brilliant, Latency also improved, dropping down to 15ms off peak, and 25-30ms on peak. For the first day it was absolutely stunning.
Since then, its just gone wrong, Most people would be happy with the connection, but I am not as I know that the service provided to me is/was better than that supplied to me by BT infinity.
Now, when running the speed checker, the speed is superb. Day or night the speeds are pretty consistant, never really dropping any lower than 45Mb Down / 10Mb up, it’s the latency that is the issue! Off peak, it can be as low as 10ms connecting to these servers, on peak it now shoots up to over 250ms between peak hours, making gaming near impossible.
The speed and latency tests don’t really help either (such as the BT speed test, pingtest.net and speedtest.net)
All three during peak hours report 45+Mbps downloads, 10+Mbps uploads and response times of sub 25ms. The problem is however, is that these tests are not really that accurate for the internet experience that I am getting
The speedtesters and ping testers are using best-case servers for the results, these resulting servers are therefore held within the BT network, and that’s why these speeds are great.
As soon as a server is outside of the BT Network, its poor. Very, very poor indeed.
As my latency is so good within the BT network, I can’t see there being any issues with the line. Not that it has stopped BT from running a new line from the cabinet to my house, and patching/checking for wet joints before they supposedly put this new line in. From my understanding it has to be BT’s connection out to other nodes on the internet.
Every time that I speak to BT by phone, they don’t seem to understand the problem as my speeds and latency are fine – (and on the BT WAN they are) – yet in reality the connection is very sub par.
My gaming server however seems fairly happy, like I say my old BT adsl 2+ connection to it always seems stable. I have even ran tests via a neighbours ADSL2+ circuit, and a 3g Dongle simultaneously as my infinity check Both still report < 60Ms response times during peak hours (when BT Infinity is 250Ms+ at the very same time)
Can any of you guys please shed some more light on the problem, and more importantly what I can do in an attempt to resolve it. There are not many LLU’s here, so changing ISP is not really an option for me.
Has anyone from BT Infinity had this problem, and was able to resolve it. If so how did you resolve it? Maybe I am explaining the problem to the their Customer Services Teams incorrectly?
I asked them to define what latency meant, and their answer was totally incorrect. I cant help but feel if I keep calling them (and they don’t understand my problem) it may never be resolved as a result.

That is what i thought! If there were errors or collisions down the line, this could effect latency. i know my latency to most of the BT Wan is spot on.
That said, thats what IP Profiles / BRAS is for, to drop the speeds on your line if required to ensure quality of bandwidth for the line in question so that collisions / packet loss does not occur, it downgrades automatically, so why force it even lower!?.
I dont want to say I know BT's job, as I dont. but I would like to think i have a fair understanding of how networking works - It seems that BT Customer Service, and even the engineers speaking from me from their 2nd/3rd line support teams should really be re-educated on providing factual information to their customers rather than hoping that I dont understand what they are waffeling on about!
Most of the delays are much higher in BT's infrastructure. Not that they will admit it, i think their 'no throttle policy since 1st Feb 2013' is far more relevant than my line and its connection to the WAN

Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
This is something on Verizon's end, as is usually the case whenever its a 'peak time' issue. Wondering if anyone else is experiencing this post Sandy, and if any Verizon rep reads this can you give any insight as to whether this is a known issue in small pockets across the northeast due to the power outages. Nothing has changed on my end, nor on the end of the servers of the games I have been trying to play.
Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Poor 4g lte in 23024 during peak times

Good evening
Most nights my wife and I experience extreme slowness in the 23024 zip over 4g. We've tested it with several devices spanning two Verizon accounts, so it's unlikely to be a device issue.
Is there something we can do? Is the local tower simply being overworked when everyone is home? Granted I'd love a resolution but simply getting confirmation of the problem would help.
BTW, when I say slow speeds, typically .6 Mbps or less. During non peak times we can see 8 Mbps. We love streaming media but speeds that slow make it painful.
Thanks.

Lasina,
Thanks for getting back to me. I don't know that I had tried that when
specifically having the problem, but will try now:
Galaxy Note 4 - download .66 Mpbs, upload 2.11 Mbps
after restart: download .2.19 Mbps, upload 2.39 Mbps
attempting again w/out restart: download 0.53 Mpbs upload 1.80 Mbps
attempting again w/out restart: download 1.05 Mpbs upload 1.77 Mbps
I've also got a:
Netgear Router MBR-1515
My Wireless Number: +1540....
download: 1.13 Mbps, upload 2.46 Mbps
Results seem pretty sporadic, regardless of restarting. Should I expect a
restart to help?
Any other advice?
Thanks.
Damian
On Sat, Jan 3, 2015 at 7:51 PM, Verizon Wireless Customer Support <

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

[E2007] [EWSMA] [C#] [Windows]: How can I retrieve all mail sent via this Exchange server (during a time period)

Hi there,
I'm quite new to Exchange and I'm not sure how to do this.
I've been looking at both push and pull mechanisms.
The query is conceptually simple. I can do it for one user, I think:
var filter = new SearchFilter.IsGreaterThanOrEqualTo(ItemSchema.DateTimeSent, after);
var folder = Folder.Bind(exchange, WellKnownFolderName.SentItems);
var results = folder.FindItems(filter, new ItemView(1000));
....but I'm not sure how to it for all users.
Many thanks!

Hi,
This may be another option for you...
Is your Exchange hosted for you / Office365 or on premises?
If it’s on premises and you have storage space you could use a Transport Agent (and specifically a Routing Agent).
Using an agent you can take a copy of ALL email going in and out of a server (that's the whole email not just the headers or a log entry for it), then all you need to do is store it somewhere. I'd suggest just store it on file with an index (with date information
and the path to the email on disk etc) in a SQL database. Then when you need your "emails in a date range" simply run a query against your SQL database to get the list of emails. You can always run a batch job every now and then to remove emails older than
a certain date.
If your Exchange is hosted (or you are not allowed to install software on the server) this won't be an option.
Regards,
Scott
Scott Quinn | C# developer & messaging specialist (for hire). Contact me at http://au.linkedin.com/in/scottquinn

Thought you didnt get slow downs at peak times?

how come bt say that you wont slow down within peak times but on this site somewhere it says you may notice slow downs during peak times (4-11)???? im still getting high latency issues and its between these times. apparently theres only 30 out of 100 people in the cabinet, surely exchange congestion if thats the case.

So where are you seeing the latency spikes?
If you found this post helpful, please click on the star on the left
If not, I'll try again

Peak time connectivity useless

Hi
I'm still having problems with my connection.
Evenings and weekends especially, where it can take 10 - 15 minutes of retries to get a web page to load.
Eventually i give up and use my phone !
My service has been degrading over the last 6 months and now i'm fed up.
Like most people i need to use my internet connection during peak times.
BT HomeHub 2
ADSL line status
Connection information
Line state Connected
Connection time 13 days, 17:49:27
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 11.2 dB / 22.0 dB
Line attenuation (Down/Up) 23.0 dB / 12.0 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5023 / 0
CRC Errors (Down/Up) 31 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 19

Hi
This is the result from 9:15 pm
Its taken me nearly 6 minutes to reply !
Web pages are taking 2 minutes to load.
Download speedachieved during the test was - 4.49 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Not sure if the snr is causing it ?
ADSL line status
Connection information
Line state
Connected
Connection time
14 days, 4:59:30
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.2 dB / 22.0 dB
Line attenuation (Down/Up)
23.0 dB / 12.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
5152 / 0
CRC Errors (Down/Up)
31 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
19

High Latency experienced once connected to 802.11g, but linktest results appear healthy?

I was connected at 802.11g and was running a continual ping to the DG interface on the L3 switch to which the WLC is connected too.
Response times were healthy almost all day and then they jumped very high. They continued to stay high for a long period. I disconnected (to wired) and then reconnected to the wireless and got the same results. I then disconnected for some time (connected via wired) and then reconnected via Wireless again - to which I got the same results. I stayed on the wireless connection and then it decided to come right. During this time high response time period I ran a linktest to my MAC address from the WLC and got the following results.
(Cisco Controller) >linktest 1C-65-9D-E4-55-16
Link Test to 1C-65-9D-E4-55-16.
        Link Test Packets Sent.......................... 20
        Link Test Packets Received...................... 19
        Local Signal Strength........................... -50dBm
        Local Signal to Noise Ratio..................... 44dB
Seems healthy? But yet I was getting these appalling response times. The WAP and WLC are plugged into the same L3 switch. When I connected to the wired interface my response times returned to what is expected.
I have attached the output to this discussion for review.
Any ideas as to what this would be a result of? please note that this occurred outside of peak usage hours - also note that I have seen this before another time during peak times. But no alerts or traps seen on the WCS or WLC?
Any thoughts or ideas would be appreciated.

Why put up with all that when a call to VZ will get you a replacement router?
The Westells were a good router in their day, but are now obsolete and no longer issued by VZ.

Peak times online gaming lag issue

Hello,
I am a Verizon high speed Internet residential customer and have been having serious connection issues to a particular service for several months now.
The connection issues involve extreme lag, and even an inability to connect, to BigPoint Game's "Battlestar Galactica Online" game. The issues only occur during peak times, from 7 to 11 p.m. EST, but are severe enough that I have been unable to play the game when I'd like (and am able) to.
I've contacted the game's administrators and support and discussed the issue at length; they have concluded that the issue is on Verizon's end (and has nothing to do with my own computer), particularly since I am able to easily connect to numerous other websites, games, etc. during these times without any issues or lag.
I am posting here because I have spoken with many other indiviudals who play this particular game, and those who are Verizon customers have all noted to me they experience the same severe connection issues to "Battlestar Galactica Online" during peak times every night, an issue which has been ongoing for months. In fact, the game's support staff have specifically stated that the issue is Verizon's fault.
Does anyone have any suggestions, or can Verizon confirm that they are aware of these issues and communicating with BigPoint games to correct them? Or is there another explanation?
Thank you for your help.

Hey Nick,
We would like to have a look at this for you, especially when you say you have no connection issues with any other web sites.
Can you run a tracert to the game web site for us so we can do some investigating?
~Jess

DSL is being slow during peak hours

I've upgraded my plan to the 7.1mb and during peak hours I've been experiencing slow dsl speeds from around 7pm-12am. My speeds fluctuates between 2-3mb download speed, while the upload speed is unaffected. During morning, and afternoon my speed is solid at 6.5mb download. I never had this issue when I was on my old 3mb plan.
I have called verizon tech support, but that was pointless and waste of time. Wasted one hour on the phone, with the lvl 1 tech who was trying to put the blame on my computer. Anyways here is my stats, and speed test. I have 7500 modem.
This is 100%, congestion on the server during peak, can someone please help resolve this issue so they move me to non congested server. Thank you.
Transceiver Statistics
Transceiver Revision    A2pB020b3.d20h
Vendor ID Code    4D54
Line Mode    ADSL_2plus
Data Path   FAST
Transceiver Information   Down Stream Path   Up Stream Path
DSL Speed (Kbits/Sec)   7645   863
Margin (dB)   8.4   16.1
Line Attenuation (dB)   41.0   20.4
Transmit Power (dBm)   15.3   12.4

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 4 ms 1 ms 4 ms
4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 0 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms
5 0.xe-0-1-0.XL3.IAD8.ALTER.NET (152.63.37.77) 0 ms 0 ms 0 ms
6 0.so-0-2-0.RES-BB-RTR1.verizon-gni.net (152.63.30.18) 2 ms 0.so-3-2-0.RES-BB-RTR1.verizon-gni.net (152.63.32.134) 12 ms 0.so-5-2-0.RES-BB-RTR1.verizon-gni.net (152.63.30.1) 1 ms
7 P15-0-0.NYCMNY-LCR-02.verizon-gni.net (130.81.29.199) 10 ms 13 ms 14 ms
8 P15-0.NYCMNY-LCR-10.verizon-gni.net (130.81.27.13) 12 ms 13 ms 12 ms
9 P4-0.NYCMNY-NYCKNYBR-ERXG06.verizon-gni.net (130.81.136.169) 14 ms 13 ms 13 ms
latest speed test, again slow speeds during peak hours.

High latency to my server during peak times

Similar Messages

Maybe you are looking for