High latency with WRT54GH

When i ping to my current router(wrt54gh), it  always have high latency.
it can go as high as 2000++ms and drop to 400+ ms suddenly.
i only disabled SSID broadcasting and i didnt set any security mode to it.
how can i solve this problem?

yea, i'm using wireless connection.
but somwhow it only happen during night time and i'm the only one connected to that router (very sure).
i havent try out direct connection yet, i'll try it tonight.

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    --- 192.168.0.254 ping statistics ---
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    Réponse de 192.168.0.254 : octets=32 temps=2 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=3 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=3 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=2 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=3 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=3 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=6 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=8 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=4 ms TTL=64
    Réponse de 192.168.0.254 : octets=32 temps=1 ms TTL=64
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    Paquets : envoyés = 16, reçus = 16, perdus = 0 (perte 0%),
    Durée approximative des boucles en millisecondes :
    Minimum = 1ms, Maximum = 8ms, Moyenne = 3ms
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    Obviously, my Mac has very high latency where my PC works as expected.
    I tried resetting the PRAM, but i didn't affect my results.
    I tried updating Airport with the latest AirPort Client Update (http://support.apple.com/downloads/AirPortClient_Update_for_MacBook_and_MacBookPro), but my hardware wasn't eligible for that update (Mid 2007 MacBookPro).
    I believe this isn't a hardware bug because i get acceptable ping results when next to my router or in other rooms of my flat.
    Can you help me with that bug ?
    Regards,
    Laurent
    Hardware Overview:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro3,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 4 MB
    Memory: 2 GB
    Bus Speed: 800 MHz
    Boot ROM Version: MBP31.0070.B07
    SMC Version (system): 1.16f11
    Serial Number (system): W874551DX91
    Hardware UUID: 00000000-0000-1000-8000-001B63B19195
    Sudden Motion Sensor:
    State: Enabled
    AirPort:
    Type: AirPort
    Hardware: AirPort
    BSD Device Name: en1
    IPv4 Addresses: 192.168.0.2
    IPv4:
    Addresses: 192.168.0.2
    Configuration Method: DHCP
    Interface Name: en1
    NetworkSignature: IPv4.Router=192.168.0.254;IPv4.RouterHardwareAddress=00:07:cb:3e:04:ef
    Router: 192.168.0.254
    Subnet Masks: 255.255.255.0
    DNS:
    Server Addresses: 212.27.40.241, 212.27.40.240
    DHCP Server Responses:
    Domain Name Servers: 212.27.40.241,212.27.40.240
    Lease Duration (seconds): 0
    DHCP Message Type: 0x05
    Routers: 192.168.0.254
    Server Identifier: 192.168.0.254
    Subnet Mask: 255.255.255.0
    Proxies:
    Exceptions List: *.local, 169.254/16
    FTP Passive Mode: Yes
    Ethernet:
    MAC Address: 00:1e:52:72:05:2c
    Media Options:
    Media Subtype: Auto Select
    AirPort Card Information:
    Wireless Card Type: AirPort Extreme (0x168C, 0x87)
    Wireless Card Locale: Worldwide
    Wireless Card Firmware Version: 1.4.16.2
    Current Wireless Network: kalamar
    Wireless Channel: 5

    Ok, I must have jinxed myself.
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    PING 192.168.0.1 (192.168.0.1): 56 data bytes
    64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=11.607 ms
    64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=7280.106 ms
    64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=9209.019 ms
    64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=8237.475 ms
    64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=7262.603 ms
    64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=4313.763 ms
    64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=3336.361 ms
    64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=2339.579 ms
    64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=1344.110 ms
    64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=345.132 ms
    64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1191.119 ms
    64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=3969.730 ms
    64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=3992.111 ms
    64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=3692.648 ms
    64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=2927.634 ms
    64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=2130.216 ms
    64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=1437.424 ms
    64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=2385.203 ms
    64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=1393.622 ms
    64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=396.783 ms
    64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=1.295 ms
    64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=115.793 ms
    64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=3.137 ms
    64 bytes from 192.168.0.1: icmp_seq=26 ttl=64 time=10.240 ms
    64 bytes from 192.168.0.1: icmp_seq=27 ttl=64 time=2.709 ms
    64 bytes from 192.168.0.1: icmp_seq=28 ttl=64 time=9.958 ms
    64 bytes from 192.168.0.1: icmp_seq=29 ttl=64 time=1818.371 ms
    64 bytes from 192.168.0.1: icmp_seq=30 ttl=64 time=1470.613 ms
    64 bytes from 192.168.0.1: icmp_seq=31 ttl=64 time=472.520 ms
    64 bytes from 192.168.0.1: icmp_seq=32 ttl=64 time=2255.417 ms
    64 bytes from 192.168.0.1: icmp_seq=33 ttl=64 time=18198.039 ms
    64 bytes from 192.168.0.1: icmp_seq=34 ttl=64 time=23288.761 ms
    64 bytes from 192.168.0.1: icmp_seq=35 ttl=64 time=25150.840 ms
    64 bytes from 192.168.0.1: icmp_seq=36 ttl=64 time=26813.832 ms
    ^C
    --- 192.168.0.1 ping statistics ---
    63 packets transmitted, 34 packets received, 46% packet loss
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  • Extremely slow and high latency all day.

    DSL is running extremely slow during peak hours from 12 afternoon to 12 midnight.   Lower than 50% of rated speed and high latency
    I have been frustrated with this DSL Service for months now.  I am considering contacting BBB to file a complaint and I am tired of dealing with customer service giving me the run around.  Internet is a monopoly in my area therefore verizon feels it doesn't have to do anything to keep its customers when they provide crappy service.  I am on waitlist for another internet service provider and it is going to take almost a year because of how bad the internet options are in the area and demand for better options.    I even had to pay over 100 dollars to get a truck roll come to my house to fix any issues within the house and the internet has not gotten better.  Atleast I feel I should get a refund or something.  
    Here is my speedtest result just now.  http://www.speedtest.net/my-result/2899553407
    It has been even slower at other times. http://www.speedtest.net/my-result/2893509440
    Modem is Westell 6100 or something. 
    Transceiver Statistics
    Transceiver Revision:
    7.2.3.0
    Vendor ID Code:
    4
    Line Mode:
    G.DMT Mode
    Data Path:
    Interleaved
    Transceiver Information
    Downstream Path
    Upstream Path
    DSL Speed (Kbits/Sec)
    3360
    864
    Margin (dB)
    15.5
    13.0
    Line Attenuation (dB)
    21.5
    13.0
    Transmit Power (dBm)
    7.6
    11.9
    Giganews line info
    news.giganews.com
    traceroute to {edited for privacy}, 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms
    4 P1-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.237) 72 ms 72 ms 72 ms
    5 P9-3.LSANCA-LCR-01.verizon-gni.net (130.81.193.123) 75 ms P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 75 ms 76 ms
    6 * * *
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * Max number of unresponsive hops reached (firewall or filter?)
    news-europe.giganews.com
    traceroute to {edited for privacy}, 30 hops max, 60 byte packets
    1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
    2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
    3 te0-7-0-16.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms 0 ms 0 ms
    4 te0-3-0-0.ccr21.lon13.atlas.cogentco.com (130.117.48.141) 8 ms 8 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
    5 te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 90 ms te0-0-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.129) 90 ms *
    6 te0-3-0-6.ccr21.dca01.atlas.cogentco.com (154.54.41.5) 96 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com (154.54.25.238) 96 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 96 ms
    7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 97 ms 97 ms 97 ms
    8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 99 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 105 ms 105 ms
    9 P0-8-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.29.127) 177 ms 178 ms P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 174 ms
    10 P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 175 ms P9-3.LSANCA-LCR-02.verizon-gni.net (130.81.193.109) 187 ms 182 ms
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * Max number of unresponsive hops reached (firewall or filter?)
    Here is what ICSI Netalyzer Results have stated.  
    Network Access Link Properties + –
    Network performance (?): Latency: 580 ms, Loss: 15.5% –
    The round-trip time (RTT) between your computer and our server is 580 ms, which is somewhat high. This may be due to a variety of factors, including distance between your computer and our server, a slow network link, or other network traffic.
    We recorded a packet loss of 16%. This loss is very significant and will lead to serious performance problems. It could be due either to very high load on our servers due to a large number of visitors, or problems in your network. Of the packet loss, at least 14.0% of the packets appear to have been lost on the path from your computer to our servers.
    TCP connection setup latency (?): 720ms –
    The time it takes for your computer to set up a TCP connection with our server is 720 ms, which is quite high. This may be due to a variety of factors, including a significant distance between your computer and our server, a particularly slow or poor network link, or problems in your network.
    Background measurement of network health (?): 3 transient outages, longest: 0.8 seconds –
    During most of Netalyzr's execution, the client continuously measures the state of the network in the background, looking for short outages. During testing, the client observed 3 such outages. The longest outage lasted for 0.8 seconds. This suggests a general problem with the network where connectivity is intermittent. This loss might also cause some of Netalyzr's other tests to produce incorrect results.
    Network bandwidth (?): Upload 700 Kbit/s, Download 2.3 Mbit/s +
    Network buffer measurements (?): Uplink 5400 ms, Downlink 1200 ms –
    We estimate your uplink as having 5400 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large uploads at the same time.
    We estimate your downlink as having 1200 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large downloads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large downloads at the same time.
    HTTP Tests + –
    Address-based HTTP proxy detection (?): OK +
    Content-based HTTP proxy detection (?): OK +
    HTTP proxy detection via malformed requests (?): OK +
    Filetype-based filtering (?): OK +
    HTTP caching behavior (?): OK +
    JavaScript-based tests (?): OK +
    DNS Tests + –
    Restricted domain DNS lookup (?): OK +
    Unrestricted domain DNS lookup (?): OK +
    DNS resolver address (?): OK +
    DNS resolver properties (?): Lookup latency 520 ms +
    Direct probing of DNS resolvers (?): +
    DNS glue policy (?): OK +
    DNS resolver port randomization (?): OK +
    DNS lookups of popular domains (?): OK +
    DNS external proxy (?): OK +
    DNS results wildcarding (?): Warning –
    Your ISP's DNS server returns IP addresses even for domain names which should not resolve. Instead of an error, the DNS server returns an address of 199.101.28.20, which resolves to search.dnsassist.verizon.net. You can inspect the resulting HTML content here.
    There are several possible explanations for this behavior. The most likely cause is that the ISP is attempting to profit from customer's typos by presenting advertisements in response to bad requests, but it could also be due to an error or misconfiguration in the DNS server.
    The big problem with this behavior is that it can potentially break any network application which relies on DNS properly returning an error when a name does not exist.
    The following lists your DNS server's behavior in more detail.
    Please help.  I am so frustrated I literally have fights with my family over internet problems.  I am right now looking for other options and even starting to think about paying over 100 a month for dedicated line or T1 if they can service my area.  

    Not a single response from Verizon on this? And after you posted the tests & information they will need? I think I may have to make a service choice soon. Its bad enough Verizon can't post a simple email address for our support, they have removed Usenet access, removed access to our websites (I use HTML so their sitebuilder is useless)... Sheeshe...

  • Why does my 10GB iSCSI setup seem see such high latency and how can I fix it?

    I have a iscsi server setup with the following configuration
    Dell R510
    Perc H700 Raid controller
    Windows Server 2012 R2
    Intel Ethernet X520 10Gb
    12 near line SAS drives
    I have tried both Starwind and the built in Server 2012 iscsi software but see similar results.  I am currently running the latest version of starwinds free
    iscsi server.
    I have connected it to a HP 8212 10Gb port which is also connected via 10Gb to our vmware servers.  I have a dedicated vlan just for iscsi and have enabled
    jumbo frames on the vlan.
    I frequently see very high latency on my iscsi storage.  So much so that it can timeout or hang vmware.  I am not sure why.  I can run IOmeter and
    get some pretty decent results.
    I am trying to determine why I see such high latency 100'ms.  It doesn't seem to always happen, but several times throughout the day, vmware is complaining
    about the latency of the datastore.  I have a 10Gb iscsi connection between the servers.  I wouldn't expect the disks to be able to max that out.  The highest I could see when running IO meter was around 5Gb.  I also don't see much load
    at all on the iscsi server when I see the high latency.  It seems network related, but I am not sure what settings I could check.  The 10Gb connect should be plenty as I said and it is no where near maxing that out.
    Any thoughts about any configuration changes I could make to my vmware enviroment, network card settings or any ideas on where I can troubleshoot this.  I
    am not able to find what is causing it.  I reference this document and for changes to my iscsi settings 
    http://en.community.dell.com/techcenter/extras/m/white_papers/20403565.aspx
    Thank you for your time.

    I have a iscsi server setup with the following configuration
    Dell R510
    Perc H700 Raid controller
    Windows Server 2012 R2
    Intel Ethernet X520 10Gb
    12 near line SAS drives
    I have tried both Starwind and the built in Server 2012 iscsi software but see similar results.  I am currently running the latest version of starwinds free
    iscsi server.
    I have connected it to a HP 8212 10Gb port which is also connected via 10Gb to our vmware servers.  I have a dedicated vlan just for iscsi and have enabled
    jumbo frames on the vlan.
    I frequently see very high latency on my iscsi storage.  So much so that it can timeout or hang vmware.  I am not sure why.  I can run IOmeter and
    get some pretty decent results.
    I am trying to determine why I see such high latency 100'ms.  It doesn't seem to always happen, but several times throughout the day, vmware is complaining
    about the latency of the datastore.  I have a 10Gb iscsi connection between the servers.  I wouldn't expect the disks to be able to max that out.  The highest I could see when running IO meter was around 5Gb.  I also don't see much load
    at all on the iscsi server when I see the high latency.  It seems network related, but I am not sure what settings I could check.  The 10Gb connect should be plenty as I said and it is no where near maxing that out.
    Any thoughts about any configuration changes I could make to my vmware enviroment, network card settings or any ideas on where I can troubleshoot this.  I
    am not able to find what is causing it.  I reference this document and for changes to my iscsi settings 
    http://en.community.dell.com/techcenter/extras/m/white_papers/20403565.aspx
    Thank you for your time.
    If both StarWind and MSFT target show the same numbers I can guess it's network configuration issue. Anything higher then 30 ms is a nightmare :( Did you properly tune your network stacks? What numbers (x-put and latency) you get for raw TCP numbers (NTtcp
    and Iperf are handy to show)?
    StarWind VSAN [Virtual SAN] clusters Hyper-V without SAS, Fibre Channel, SMB 3.0 or iSCSI, uses Ethernet to mirror internally mounted SATA disks between hosts.

  • ISE 1.2.1 Complaining about High latency - can´t figure out why.

    Hello! 
    my 2 node (16 core, 32 GB Ram, SAN) ISE installation on VMWARE is, complaining about High latency. I have about 250 Test clients connected, and the VMWARE guys can´t seem to find anything wrong. Is there anyway to get a more detailed test WHAT actually is causing this high latency? CPU´s are idling, ram is at 2% and disk I/O is almost not messurable.. but the software is still complaining. (the Dashboard shows latency at 100+ ms) I think this might be the external CA, againt which the client certificates are run. but I don´t know if I can test this theorie! 
    I have 2 Hardware Appliances coming, but I thought my Test enviroment should be more then enough to handel 250 clients.. I am abit concerned about the going live with 5000 clients in the future.. if it is already complaining with 250 active clients. 
    and yes, I will be splitting the tasks up between the 2 Physical Boxes (Profiling and such) and the 2 VM Boxes (Management) but at the moment, for 250 clients the 2 VM´s should be enough. 

    I have a couple of my customers complaining about this as well. I believe it is cosmetic and it is due to this bug CSCup97285
    The suggested action for this alarm in ISE is:
    Check if the system has sufficient resources, Check the actual amount of work on the system for example, no of authentications, profiler activity etc.., Add additional server to distribute the load
    I have confirmed with both clients that the appropriate resources were allocated and reserved in VM. In addition, neither client is reporting any issues so this leads me to believe that it is just a cosmetic bug.
    Thank you for rating helpful posts!

  • Flash Media Live Encoder high latency

    Hello,
    we are trying to stream via Flash Media Live Encoder over a satellite connection (high latency of 1500 ms) and we get data rates no more of 500 kbps although there is available bandwidth to use. Is there any configuration parameter value to compensate the high latency issue. I searched in the knowlegdge db and I found that there were configuration settings for the TCP window size that were solved after the version 2.
    Any ideas?
    Thomas

    No... FME does not have any facilities for negotiating with a
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    profile xml document and distribute that (sort of like Justin.tv
    does), but your users will need to apply that profile
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  • High Latency

    Hi, when trying to connect to my work VPN from my girfriends house the connection is unusable, speaking to the girlfriend she is regulally thrown off her VPN connection whilst working from home.  After a few traceroutes I noticed very high latency on the route between the home hub and VPN gateway:
    Traceroute: 
    traceroute to ukc1-twvpn.oraclevpn.com (144.24.19.20), 60 hops max, 60 byte packets
    1 BThomehub.home (192.168.1.254) 17.482 ms 17.154 ms 17.062 ms
    2 217.32.142.201 (217.32.142.201) 22.871 ms 25.683 ms 25.596 ms
    3 217.32.147.174 (217.32.147.174) 25.350 ms 25.930 ms 26.414 ms
    4 212.140.206.90 (212.140.206.90) 30.361 ms 31.576 ms 32.324 ms
    5 217.41.169.215 (217.41.169.215) 32.262 ms 32.884 ms 33.496 ms
    6 217.41.169.109 (217.41.169.109) 34.581 ms 20.622 ms 21.236 ms
    7 acc2-xe-2-0-3.sf.21cn-ipp.bt.net (109.159.255.223) 21.177 ms acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 321.036 ms acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 321.884 ms
    8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 322.600 ms core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169) 324.078 ms core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 325.564 ms
    9 peer2-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.104) 323.088 ms 194.72.31.159 (194.72.31.159) 324.616 ms 326.111 ms
    10 t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net (166.49.211.192) 329.071 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net (166.49.211.164) 329.642 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net (166.49.211.182) 327.789 ms
    11 166-49-211-254.eu.bt.net (166.49.211.254) 326.511 ms 328.270 ms 67.958 ms
    12 ae14-xcr1.lnd.cw.net (195.2.30.113) 68.455 ms 69.132 ms 105.162 ms
    13 ae0-xcr2.lnd.cw.net (195.2.25.122) 103.959 ms 102.668 ms 101.729 ms
    14 ae10-xcr1.bkl.cw.net (195.2.30.166) 105.256 ms 106.756 ms 105.887 ms
    15 oracle-gw-bkl.cw.net (195.59.8.10) 109.243 ms 107.291 ms 108.281 ms
    16 144.24.17.2 (144.24.17.2) 110.882 ms 111.875 ms 109.591 ms
    17 * * *
    18 * * *
    19 * * *
    Who can I  get in touch with to help troubleshoot this issue?  I have gone through all normal basic troubleshooting steps such as the ubiqutous reboots of all technology.  Many thanks.
    Chris.

    Is that problem consistent?  My ping/tracert is fine: also from Infinity connection.  I can't check the VPN itself.
    I see your route and mine are both pretty similar and indeed both go through 212.140.206.90
    You seem to have very high pings even to the HomeHub.  Normally that should show up as 1ms or less even with wireless.
    Tracing route to ukc1-twvpn.oraclevpn.com [144.24.19.20]
    over a maximum of 30 hops:
    1 1 ms <1 ms <1 ms 192.168.1.254
    2 6 ms 5 ms 5 ms 172.16.14.14
    3 * * * Request timed out.
    4 8 ms 8 ms 7 ms 213.120.158.173
    5 13 ms 12 ms 12 ms 212.140.206.90
    6 12 ms 11 ms 11 ms 217.41.169.219
    7 12 ms 11 ms 11 ms 217.41.169.109
    8 13 ms 30 ms 12 ms acc2-xe-1-3-0.sf.21cn-ipp.bt.net [109.159.251.203]
    9 21 ms 23 ms 23 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159.251.179]
    10 20 ms 20 ms 20 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
    11 20 ms 20 ms 20 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.166]
    12 22 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
    13 24 ms 24 ms 23 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
    14 19 ms 19 ms 19 ms ae0-xcr2.lnd.cw.net [195.2.25.122]
    15 20 ms 17 ms 18 ms ae10-xcr1.bkl.cw.net [195.2.30.166]
    16 24 ms 23 ms 22 ms oracle-gw-bkl.cw.net [195.59.8.10]
    17 21 ms 21 ms 20 ms 144.24.17.2
    18 20 ms 20 ms 20 ms ukc1-twvpn.oraclevpn.com [144.24.19.20]

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