High mobile data usage

A data counter which could be placed somewhere on the screen perhaps as a watermark or in the tool bar or some easily accessible location would be a real advanatge to those of us getting caught with inexplicable extra data usage. 

Android and Windows phones can use the TelstraOne app and widget to view this information, however I don't know if iOS supports widgets in the same way (I have never seen one if it does), but the 24/7 app isn't that hard to open and check really is it?

Similar Messages

  • Facing issues with 3g Mobile Data Usage Current Period and Apps Volumes are differ.

    Hi All,
              i am facing some data mismatch with my iphones. the actual mobile data usage volume and data usage for Apps volumes are showing different data.
    for eg : Mobile Data Usage - Current Data Usage - Current Period volumes showing 342 MB but if i check the  Use Mobile Data For Apps Volumes for all Apps including System Service Data's and Uninstalled Data's are showing very less ( around 200 MB only ) compare with Current Period Volumes.
    Mobile Data Usage - Current Data Usage - Current Period  and Use Mobile Data For Apps ( Apps wise data usage ) Data's are not matching..
    Please let me know will it show like that only or its an issue ????  if you want i can share the screen shot as well.

    Hello kasinathadurai,
    Welcome to the Apple Support Communities!
    I understand that you have some questions about cellular data usage and apps that use cellular data. For this question, I would refer you to the attached article that will help explain how data usage, call time, and app cellular data is calculated. 
    Learn about cellular data settings and usage on your iPhone and iPad (Cellular Model) - Apple Support
    Have a great day,
    Joe

  • Disable mobile data usage of app store doesn't work

    Hi there,
    when I try to disable the usage of mobile data to the app store the switch always turns back to "on" when I reenter the menu.

    Try changing the country setting to something else than where you live. Scroll down to the bottom of the App Store main page and click the flag icon in the lower right.

  • Mobile data usage meter is HUGELY overcharging me...why?

    It's 4-5 days since I got my sim card for the $49 Freedom Connect BYO plan.  That's a plan with 1.5 gigs included data and 25c per megabyte for excess data.  My data usage meter says I've used 0 kb of my included data and over $400 worth of pay as you go data (200mb charged at $2 a megabyte).  I spoke to the chat support a few days ago and they confirmed this is 'wrong' and said they 'take the charges away'.  Well, since then, my data has continued to be charged at $2 per megabyte.  Holy cow, does Telstra want my house?  Can anyone clarify, reassure or otherwise me about this?

    jonandemi wrote:
    Thanx Ben_F i hope you get payed mate I have received tokens of appreciation from Telstra for my work on these forums, however that isn't why I come here and it isn't why I post (I think Jokiin and Drat would agree). jonandemi wrote:
     just cant believe how regular these problems are and telstra do nothing to fix up the usage meter. How many people get ripped off and dont know and how many people get ripped off and dont have the guts to fight/know how to get the moeny back (huge amounts).Thats subjective really..... There aren't as many posts on this issue as, for example, the SG2 threads. As for not knowing, I would assume that customers would think about contacting Telstra via Phone, Email, LiveChat or via  a Telstra Store (Last Resort). Customers should feel free to able to contact suppliers and ask questions about their account. jonandemi wrote:
    I know of 3 people personally who have payed over $800 each and left telstra for good because they just didnt want the stress of dealing with it or didnt know how to deal with it. They just payed it.I've had the issue happen to me once (wasn't aware of my limit). When I spoke with LiveChat it was refunded, and it took me half an hour. Pretty good for about $400 of charges. jonandemi wrote:
    Its wrong, a usage meter should be up to date to the hour at least.If you knew how usage was metered and counted, you understand why it takes 24 hours usually. B.

  • IOS 8 High Cellular Data Usage

    Upgraded my wife's iPhone 5 32GB to IOS 8 yesterday. About an hour after I upgraded she got an SMS from her provider saying she only had 100MB left of her data package. About a minute later she got another SMS to say it ran out. I reset Cellular Usage Statistics and bought another 250MB data bundle.
    About 2 hours later she got another SMS saying she had again used up all data and that out of bundle rates apply, when I checked Data Usage it had used 297MB. She did not use the phone at all during this time.
    I have disabled everything under Use Cellular Data For: long ago, except Contacts, Find iPhone, Maps, IMDB, Mail, Settings, Weather and WhatsApp.
    None of these Apps had excessive usage under them, some a few KB. System Services had used 404KB.
    Personal Hotspot was Off.
    Everything in iCloud except for Find My iPhone is off. iCloud is signed in.
    Use Cellular Data is off under iTunes & App Store
    I have gone through all the Apps at the bottom of Settings and none of them have Cellular Data active.
    iTunes Radio under Music is not set to use Cellular.
    Is there anywhere else I can check what would be using so much data, have turned Cellular Data off for now?
    I am at a loss, I upgraded my iPhone 5 16GB the same way as my wife's and I have not used any extra data, sitting at 247MB since September 1st.
    My wife's phone has not changed since before the upgrade, so all settings were the same and it has never used this much data.
    Any help would be appreciated.

    After upgrading to the new IOS8, I noticed that my data plan just skyrocketed, and started getting those annoying text messages from AT&T about how I was eating the data like crazy, it went from 600MB to 900MB like in 15 minutes, and of course that I was getting charge $20 for it. After my second attempt trying to get an answer from AT&T I was told that the new IOS8 will open the gates to all your data (GPS, service location, etc) and received some tips on how to prevent that, try these options, I just did it myself, but not been able to pinpoint if this will stop, anyway I thought to share this info:
    1) Settings>General>iCloud>Documents & Data... Scroll down and have the customer turn off Use¿Cellular Data
    2) Settings>iTunes & App Store> Scroll down to AUTOMATIC DOWNLOADS and have the customer turn off MUSIC, APPS, UPDATES
    3) Settings>General>Background App Refresh (turn off any apps that the customer doesn't want to automatically refresh with their information)
    4) Settings>Privacy>Location Services (the customer will see all the apps that have the GPS enabled(Everything should be turned off except Setting Time Zone)
    I hope this helps
    Good luck

  • Skype audio call to a mobile - data usage

    I wondered how much data is used per minute or per hour if I use the Skype client to make an audio call to a mobile. I see people saying 2Gb/hr for video but what about audio calls?
    Thanks.

    Unfortunately it seems some people forget their b's and B's.
    Remember that there is 8 bits (b) in a Byte (B).
    Some rough calculations (ignoring 1024vs1000 etc.)
    100kbps (100 kilo bits per second) is the same as 100,000bps (100,000 bits per second)
    100,000 bps / 8 = 12,500 Bps (Bytes per second) and is the same as 12.5 KBps (Kilo Bytes per second)
    12.5 Kilo Bytes per second x 60 seconds = 750 KBps OR 0.75 MB per min
    So for approximate usage at recommended rate of 100kbps for voice only Skype calls is:
    0.75 MB per min
    7.5 MB per 10 mins
    22.5 MB per 30 mins
    45 MB per hour

  • WiFi vs Mobile Data Usage with phone

    So, I'm looking to move from my Storm2 to a Z10 and the one thing holding me back at the moment is that I will lose my unlimited data plan with Verizon if I make the switch.
    Admittedly I only use less that 0.5 GB a month currently and I have WiFi at my normal locations.
    My question is whether it uses the WiFi properly or as a primary link because I know that the Storm2 does not.
    Before I get some defender of BB here, my simple test is a website which is only available through my intranet.  When I'm hooked up with everything on an connected I cannot reach this site but when I turn off Mobile service and have only WiFi on, the website works fine.  This would tell me that the system defaults to mobil and I cannot see where it would use wifi except when signal drops out.
    So, before I could move to a phone where I fully expect to use more of my data plan I would need to know that it actually defaults to wifi when available.
    I apprecaite the help,
    Mike

    It does.
    Market Information? Come read The Market Ticker!

  • How do i know when i'm using wifi vs mobile data usage?

    if for example I am surfing the internet. wifi is free vs. using mobile data

    Upper part of your phone will either say 3g or it will show the wifi symbol

  • Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

    3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month.  30 seconds later, she got another one saying that she had used 100%.  Granted, her data plan is small, 200 MB.  But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb.  This month she got to 380 mb before we were able to shut off her cell data.  Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
    We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi.  We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone.  In case anyone is wondering about her iPhone 5 being one in the recall, it is.  I took it in and had it tested.  Apple says the battery is fine.  It does hold a charge well.  When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
    Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s.  Sure enough, I've seen similar results.  With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours.  Of that total, 479 MB was used for Documents & Sync.  I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
    The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
    At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit.  I don't think AT&T even offers one that big anymore.  I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
    Any ideas would be greatly appreciated.  Thanks in advance for your shared insights.

    Hey this is Brian, bjmcmurry, under a different user ID.  If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
    Anyway, let me be as brief as I can.  After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain.  I believe I have a reasonable explanation of the problem, an iOS logic bug.
    I had everything under my control clamped down on the test phone to minimize data usage.  Also, I was forcing all data usage to use the cell towers.  I determined that I was burning at least 11 to 13 Mb per hour doing nothing important.  I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID. 
    The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS.  One was a iPhone 5 and the other was a 5s.
    Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
    After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
    I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive.  I got the battery replaced, thanks for that. 
    Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing.  Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem.  He eventually figured it out, this was not a user error or broken hardware.  We surmised that the reason I was sent to him was to verify and document that there was a problem.  I clearly had a problem.  After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor.  So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
    My primary frustration is that this should have been escalated to software engineering right away.  My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue.  Diagnosis of this type of problem is well beyond the Genius’ knowledge and job.  The Genius did a very good job doing what he could within the scope of his job.  He just couldn’t solve this problem and had no one within Apple to which he had access for help.
    However, that initial consult with the engineer was a bit feeble.  Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach.  Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.'  Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition.  The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID.  Duh, been there!!!
    Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient.  Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
    Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain.  Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password.  Afterward, my cell data usage seemed to drop dramatically.
    I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring.  We'd talk then and I would have results to report.  She agreed. 
    Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day.  Am I happy that the excessive Cell Data usage has stopped?  You bet!  But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem.  As I use to say to my employees, that is not the ‘Macintosh Way.’  And, rebooting the the 'Microsoft Way.'
    When I reported my findings to the Analyst, we both concluded that data usage was back to normal.  She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem.  Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do.  All reasonable tasks.  But clearly, the engineer hadn't even ready the notes on the case before responding.  And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
    My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle.  The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password.  If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
    Anyway, I hope this helps you.

  • Ellipsis 7 tablet - drops wi-fi and goes to mobile data w/o telling you, and for no reason?

    I don't totally hate my Ellipsis 7 tablet.  It does have a nice, bright screen, and it does have a fairly fast processor.
    This is where the compliments stop.
    1.) It's glitchy.  As others have stated, icons do seem to disappear. 
    2.) It seems to "lose communication" with my high-end Sandisk micro-sd card (that has no other problems when used in my smartphone.)
    3.) The battery life could be a lot better - you will charge it every day, even with minimal use.
    but my biggest problem with this tablet (which I got from my local Verizon store) is it's "sneaky behavior" with mobile data.  I am nearly convinced that these devices are designed, intentionally, to use up your mobile data whenever possible, even when solid wi-fi is available.
    Have any of you Verizon Ellipsis 7 users, that use these primarily at home with wi-fi available, noticed a rather large increase in the mobile data being used?
    This is sort of long, so I appreciate everyone who takes the time to read this...
    Here's my scenario; which I can duplicate.
    I live in a place with 2 strong wi-fi networks available.  The tablet accesses both of them with no problem.  Speed tests show 10Mbps download and 0.768 Mbps upload, the speed we pay for.
    One night, I get the text messages from Verizon that I'm close to using all my mobile data. (which I appreciate)  But I'd been getting so many texts, emails, etc., that day I didn't look to see what the alert was.  My bad!  So, I'd gone over and approved $10 to upgrade with one more GB of data.  I figured it was a fluke; that somehow I had turned off my wi-fi, or it had gone down, or somehow something happened that made the tablet switch over to mobile data.
    ...but I was watching more closely now...
    less than 24 hours later, I'm getting those messages again!  I'd used one GB in less than 24 hours???  So I called Verizon, and we went through the normal putting limits on the device, etc., so it couldn't happen again.
    So then, I asked him the simple question?  When not 1, but 2, strong wi-fi signals are available, why would this device switch over to mobile data, WITHOUT letting you know???
    He couldn't answer that. He transferred me to someone else that was "higher" in techincal support.  She was a sweet girl, and really wanted to help me, but she never understood my problem.  At one point I said to her, "Look, it's simple.  These devices always default to wi-fi if available.  What would make them disconnect from wi-fi and go to mobile data instead?"  Her answer was that she needed to look up if a tablet was supposed to connect to wi-fi first...  uh, OK.
    At the end of a very frustrating call, she offered to send me a box to ship it back to Verizon in.  They would then decide to repair or replace it.  I would be without a tablet for a minimum of two weeks.  I said Thanks but No Thanks, I would just disable mobile data entirely.  The lady I spoke with did not seem pleased with my decision, but what could she do?  And we ended the call.
    So, I'm still trying to figure out what is making this thing kick over to mobile data (remember I just shut mobile data off entirely before I hung up with Verizon) and I was currently connected to an external bluetooth speaker (which shouldn't have anything to do with anything, I realize), when I started a video on YouTube. 
    Now, mind you, I was ALREADY showing connected to a strong wi-fi network.
    And up comes a dialog popup, asking me to turn the wi-fi back on, even though I would incur additional charges!
    BUSTED, VERIZON!
    This message doesn't come up when it tries to switch over from wi-fi to mobile data unless you have completely shut off mobile data.
    I only mention that I was connected to an external bluetooth speaker because it is the only way (SO FAR) that I have been able to duplicate this "silent switchover" repeatedly.
    If I'm on Youtube first, not connected to my bluetooth external speaker, the device will stay on my wi-fi network when I pause the video, connect to the bluetooth speaker, and then restart the video.
    If I'm already connected to the external bluetooth speaker, and then open a browser window or youtube video, the device will attempt to change its connection from wi-fi to mobile data.  There is no reason for this!
    Yes, yes...  I realize that being connected to an external bluetooth device should have absolutely nothing to do with whether the tablet should keep its wi-fi connection or switch to mobile data...
    except that it does!  And there may be other circumstances that I haven't found yet...  I don't know, but I'm watching!
    At the end of the day, ANY DEVICE THAT IS GOING TO SWITCH FROM A WI-FI NETWORK TO MOBILE DATA, FOR ANY REASON, SHOULD TELL YOU IT'S GOING TO SWITCH, AND LET YOU DECIDE TO ALLOW THAT CHANGE OR NOT, especially when there is NO REASON for the device to switch in the first place.  In the same household are my Samsung Galaxy Note 3 and husband's Galaxy S5.  They never exhibit this behavior, and yes, we use internet on our phones at home rather frequently.
    Watch your mobile data folks...
    Oh, and the Verizon lady called back about 30 minutes later...  asking me again to agree to send my tablet in.  I explained to her that I could now duplicate the problem.  I told her that it would be easy enough for them to check and see if all devices are doing it (which I'm guessing they all do!  there's not enough memory to download any apps, so I doubt it's that...)  I said that with the millions of Ellipsis 7 devices they have, someone in tech support can grab one and try it.  Still no luck, and she still wanted me to send it back and be without a tablet for 2 weeks or more.  I declined.
    Anyway, if you've read this far, I thank you!  I would like opinions as to whether you think this should be happening or not, and whether you have had this happen to you or not with this tablet.  Thank you for your time!

    Hello this is happening to us also (minus the Bluetooth speaker).  We can't figure out what is causing the data usage.  I turned off mobile data as soon s I activated the device, and got the message that unless I am connected to WiFi.....(that is exactly what I wanted). We watched Netflix for about three hours, then the alerts started.  Like you we have many devices connected and never used over 2GB now all of a sudden we have used it in a matter of hours.  My husband called Verizon  and got the usual doubting Thomas response.  I understand that they don't know my device settings.  So over the phone we check all the settings and turned  off every possible culprit eating up the data and end the call.  By now I have purchased another gig for the month!  Assured we are NOT using mobile data, we continue on the IE path to bliss.  HA!  A few hours later I check the mobile data usage on the Verizon website and that darn thing is still using data.  After two more phone calls and two VERY uneventful trips to the local store we were told to take out the sim card.  This has stopped the data usage, but it defeats the purpose of having the data plan.  I could have just stuck with my Surface.  Verizon sent us a new sim card.  Its been installed and I have set my homepage to Verizon mobile data usage (just kidding) but I am on that site a lot.   I am surprised at the number of complaints about this device.  When we called the Verizon support acted as though this was the first time they had heard about this.   Loved your post, you should write for a living.

  • BBM on BB Classic eating up a lot of mobile data during one day and without reason

    Hello, on August 1, BBM (10.9.5.22) on my Classic (software release 10.3.1.1779) suddenly consumed about 125 megabytes of data via mobile network within one day, without having used BBM for anything but a few text messages and with only one chat having been active. Maybe there were about two photos, but only in the default low resolution which are never above a few hundred kilobytes. Is anyone able to explain this behaviour? I'm a little bit frustrated as 125 megabytes are a lot if the free "high speed" volume per month is only several 100 megabytes, and BBM consumes a lot of it right of the beginning of a month And otherwise, e.g. for video calling, it asks if you really want to do that on a mobile network...  Thanks for any idea and best regards, Hans-Juergen

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  • Exchange services drain on mobile data

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  • What is "Data Usage"

    I have a Samsung Stratosphere. My plan allows 4 gb. of usage monthly. For the first time in over two years of owning this phone, my Data usage has gone over 1 gb. what exactly is considered "Data Usage" and how can I manage it?

    Data usage takes place when you use your phone for visiting Web sites, emails, apps like Facebook or Instagram when you are not connected to wifi. You Can Manage it By in settings Under data usage and limit mobile data usage and set limits with the graph.  Or by simply watch what you are doing when you're not on wifi don't stream audio or video as much. You can also add family base feature for $5/ month which let's you make hard stop on mobile data at 4G for example and you mange that from your my Verizon online via a control panel. It's free for 3 months on a more everything plan also.  Hope this helps

  • Calendar app eating up my mobile data

    Since upgrading to an iPhone 5S with iOS7 I've regularly used up my mobile data allowance of 750 MB by the mid of the month. Almost never ran into that problem with my iPhone 3GS and iOS6.
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    Same problem for me too. (iPhone 5 not 5S)

  • How to save on data usage and connect to wireless at home

    How do I switch off my mobile data usage and switch over to my wireless at home to save on my data plan?

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