High ping and packet loss.

How do i fix high ping and packet loss? Also when i ping my own ip, it results in 100.0% packet loss.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

VoIP Phones - Testing Latency, Jitter, and Packet Loss

I am having big problems with my VoIP phone connection and I'll try to lay it out clearly here.
The main telephone system resides at Location A (static IP address - see below - xxx.xxx.206.19), which has a network connection of 50MB down/20MB up (i.e., very fast). The VoIP phone configured for that system resides at Location B, which has a network connection of 10MB down/1MB up (i.e., also fast, or at least fast enough "on paper" for a quality VoIP connection). The LAN at Location A uses an Airport Extreme router, which does not have QOS or EF capability. The LAN at Location B uses a D-Link DIR-655 router which does have QOS that is configured properly to direct all traffic to the VoIP phone's IP address.
The VoIP phone at Location B is having intermittent call quality problems with skipping of words, hollowing out noises, jittery conversations, etc. All the inquiries I've made to the ISPs and phone system manufacturer (ESI) suggest that my base Internet speeds are not the problem.
I'm told, instead, that the problem might be latency, jitter, or packet loss between Location A and Location B. This leads to several questions:
(1)     Is there any Mac software that can test latency, jitter, and packet loss? I've looked at Network Utility and it seems to only measure a few things.
(2)     Does anyone see anything in the following Traceroute and Ping results (done twice from Location B to Location A) that looks problematic to VoIP quality?:
Traceroute:
First run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.569 ms 0.363 ms 0.302 ms
2 10.72.28.1 (10.72.28.1) 27.567 ms 18.161 ms 22.288 ms
3 70.125.216.150 (70.125.216.150) 9.841 ms 10.346 ms 9.497 ms
4 24.164.209.116 (24.164.209.116) 11.042 ms 8.298 ms 9.433 ms
5 70.125.216.108 (70.125.216.108) 21.068 ms 20.657 ms 12.045 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 11.154 ms 11.540 ms 24.495 ms
7 107.14.17.136 (107.14.17.136) 11.994 ms 14.217 ms 15.816 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 14.566 ms 32.670 ms 15.947 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.647 ms 12.260 ms 12.386 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 10.023 ms 12.285 ms 12.338 ms
11 209.58.47.74 (209.58.47.74) 17.641 ms 16.741 ms 16.372 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.584 ms 12.315 ms 12.890 ms
13 0.so-6-1-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.90) 13.812 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 18.831 ms
    130.81.23.164 (130.81.23.164) 14.189 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.561 ms 13.621 ms 15.544 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 23.125 ms 24.136 ms 22.411 ms
Second run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.603 ms 0.420 ms 0.324 ms
2 10.72.28.1 (10.72.28.1) 40.494 ms 26.625 ms 14.152 ms
3 70.125.216.150 (70.125.216.150) 9.431 ms 9.660 ms 9.018 ms
4 24.164.209.116 (24.164.209.116) 16.293 ms 12.339 ms 19.252 ms
5 70.125.216.108 (70.125.216.108) 15.801 ms 11.438 ms 12.068 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 23.221 ms 30.459 ms 17.519 ms
7 107.14.17.136 (107.14.17.136) 14.611 ms 15.696 ms 15.775 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 17.643 ms 14.812 ms 16.294 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.169 ms 12.374 ms 9.849 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 16.453 ms 12.168 ms 12.384 ms
11 209.58.47.74 (209.58.47.74) 18.015 ms 14.867 ms 16.432 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.471 ms 11.993 ms 12.395 ms
13 0.ge-6-3-0.dfw01-bb-rtr1.verizon-gni.net (152.63.96.42) 14.077 ms 29.153 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 17.962 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.629 ms 12.297 ms 12.839 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 24.976 ms 22.170 ms 22.376 ms
Ping:
First Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=22.814 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.621 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=24.711 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=24.109 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=23.336 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=25.644 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=27.755 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=25.135 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=22.443 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=24.635 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.443/24.520/27.755/1.448 ms
Second Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=27.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.629 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=22.511 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=39.620 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=26.722 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=23.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=25.171 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=24.412 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=23.837 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=23.785 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.511/26.105/39.620/4.713 ms
(3) Any other ideas on what my call quality problem might be, or how I can tweak it? For example, would putting a DIR-655 router at Location A and enabling QOS really make a difference?
Thanks to everyone, and I hope this is not too long or difficult to understand.

Hey thanks for your reply Yeah im only getting 1 ro sometimes 2 bars reception so hopefully the antenna will beef things up but I think it is what it is perhaps.

High Pings and lag in games.

The problem I have is with gaming early in a morning and towards lunch time are usually fine and late a night into the early hours are usually ok aswell but as soon as peak times roll in my online play is impossible due to high pings and very bad lag, any idea what could be causing my problem please?
Steps I have taken to date, contact BT and was passed onto tier 2 tech support who then ran a noise check which last 24 hours on my line, which seems to have left my line with a higher noise value than before.
Tried a different ethernet cable, different micro filter, unplugged everything from the socket except for my Homehub 2, turned off my firewall and virus checker, reset my computer, closed all unused programs. Tried a friends Homehub 2, tried a laptop, all have the same result with high pings and lag in games.
Also BT quote my line speed should be an estimated 17MB.
ADSL line status
Line state
Connected
Connection time
4 days, 22:09:10
Downstream
8,128 Kbps
Upstream
445 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 30.2 dB
Line attenuation (Down/Up)
24.0 dB / 14.1 dB
Output power (Down/Up)
0.0 dBm / 10.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3334 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2211

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6592 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6592 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 445 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
363 Kbps
0 Kbps
445 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 445 Kbps

CUCM Security - Are Jitter, Latency and Packet Loss Stats in Clear Text ?

I've reviewed the Cisco Unified Communications Manager Security Guide and see no suggestion that implementing encryption prevents MoS scoring. In other words, when you implement encryption, do you still have access to jitter, latency and packet loss information in clear text?
TIA,
Amir

Well.. the phones measure the statistics.
The phones then report the stats to CUCM for inclusion in the CMRs.
... as I recall this is done via SCCP.
So yes, it's clear text, unless your signalling is encrypted generally. On most clusters it's not.
Aaron

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Latency and Packet Loss Issues

About a week ago, my internet began to have high latency (stable at around 250), and a small amount of packet loss. Since then, the latency has died down, going back to normal but every minute or so jumping back up to about 250 +/- 250 for about 30 seconds before going back down. The packet loss came about occasionally, and only around 1-2%, but earlier today was at about 10% and wouldn't drop.
From what I can tell, all of the issues appear randomly with nothing making them appear. Nothing has changed since before this started, it just came out of the blue.
I use a wireless connection as an ethernet cable won't reach to my PC.
Here are some ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:27:29
Downstream:
12.05 Mbps
Upstream:
1.047 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.1 dB / 6.6 dB
Line attenuation (Down/Up):
33.0 dB / 19.0 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 51170
CRC Events (Down/Up):
3877 / 63769
All help would be appreciated and any information needed, i can supply.
Thanks.
Edit: Also, here is a Netalzyr test if that shows anything!
http://n2.netalyzr.icsi.berkeley.edu/restore/id=43ca208a-9404-ae6b5d67-4e6f-4678-9c9f/rd#

I did a quiet line test earlier, with a cordless phone. There was a humming which i think was just normal, but about 30 seconds in there was a crackle which lasted about half a second. I kept it on for about 2 minutes before turning it off.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:03:32
Downstream:
12.05 Mbps
Upstream:
1.047 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.9 dB / 6.4 dB
Line attenuation (Down/Up):
33.0 dB / 19.0 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 51170
CRC Events (Down/Up):
10528 / 63798
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2113 / 399492
Error Seconds (Local/Remote):
2781 / 8577
Also here is another one of the ADSL stats at 1 hour connection time.

High Ping and Slow Internet

I often connect to a teamspeak server that is on the west coast and my ping is typically around 90ms~. Also when I play online games from east coast servers my ping is usually 15ms~. For the past two weeks it has been 160ms~ on the teamspeak and today it has spiked to 190ms~ with lots of packet loss. On the online gaming servers it is 120ms~, and this is very frustrating. It's also really slow loading webpages and trying to watch youtube videos.
I am connected through an ethernet cable and I've tried resetting the router and whatnot.
Help.

The only suggestion I can make is that you change the DNS server you're using. That may change the routing you get to the west coast.
Some users have had good success with Google's DNS server, 8.8.8.8 or 8.8.4.4, or OpenDNS at 208.67.222.222 or 208.78.24.238, or Level 3 at 4.4..2.1.
Other than that, I suspect what you're seeing is one of the mysteries of the Internet. I've had numerous times where I usually have good latency to another part of the world and then, for a few days, it gets much worse. Fortunately, it usually fixes itself.

Security and packet loss problem

Guys,
I'm using WRTP54G-NA and I have 2 problems with it...
First one: is about security, if I access direclty http://192.168.0.1/admin/voice or any other subfolder it doesn't ask me the password...
The other problem is that I can't let my connetion 100%, It always has packet loss, in both way, wired and wireless (more in wireless), I had already tried to fix the Negotiation to 100Mbps Full duplex, changed the MTU values for different values and there is always packet loss...
I tried to plug my pc directly to the cable modem and it works perfectly...
I'm using firmware version 3.1.24, I also tried with 3.1.27, but with 3.1.27 the number of problem increases including now ones...
Any advice ??
http://brunozp.com || http://brunozp.com.br
Solved!
Go to Solution.

I don't think that the rotuer will ask you for username & pasword once you login to setup page ... Only once it will show you the same when you are typing http://192.168.0.1 on the browser address bar ...

4G jitter and packet loss - Solutions?

Hi there I have recently purchased a 4G dongle as the ADSL into the house is woefully slow. My primary use is for gaming but I am finding that my online experience has been very underwhelming. Upon testing I found the service to have a jitter of 20-30ms and I suspect I am losing packets also. My question is- is there a solution for this? I have ordered a high gain signal booster (MIMO TS9 antenna), will this help?

Hey thanks for your reply Yeah im only getting 1 ro sometimes 2 bars reception so hopefully the antenna will beef things up but I think it is what it is perhaps.

Need help, high ping and low speeds almost constan...

Hello. Over the past 5 or so days my internet has been incredibly slow and I'd like some help.
My houses internet has been incredibly slow for around 5 days, I've regularly been checking speedtest.net and we have been having ~300-600 ping, 0.5 download and 0.1 upload, this is much lower than usual. I'm not sure if you know what's causing this but any advice would be greatly appreciated to help us get back upto speed!
If you need any information (stats etc) just link me to what I need to do and I'll post it!
Thanks, Josh!
Solved!
Go to Solution.

Or this -
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:16:51
Downstream:
6.813 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
4.9 dB / 23.0 dB
Line attenuation (Down/Up):
43.4 dB / 25.0 dB
Output power (Down/Up):
19.9 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
926 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2011 / 0
Error Seconds (Local/Remote):
798 / 9
Hide details

Traceroute timeouts and lots of packet loss when a...

I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
13 * * *
They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

Bouts of packet loss and complete loss of connection

Ok forum, I give up! I need your help.
I have an E1200 and am time out and packet loss issues. The internet connection is fine for 30 seconds to five minuets and then everything times out for 15-20 seconds. Although it’s only a minor incontinence to web browsing, it makes playing games and watching videos a nightmare. “Lost connection to server error.” and the like…
This is what I have done to remedy the problem.
I upgraded to a new router, the e1200 I am currently using, from my Tenda 10/100 N. The problems where the same that I am experience currently and the reason I bought it in the firs place.
When I directly connect to the cable modem, I have no issues and everything is fine.
I have run a trace route and the second hop, (the router to the modem) is the choke point.
I have cloned the MAC address
I have updated the firmware and hard reset
I have throttled my MTU to automatic, 1500, and 1472. None making any difference.
I have disabled NAT and all that does is kill my internet connection
I have disabled all firewalls router and windows, no change.
I replaced the physical wire from the router to the modem.
I have disconnected all devices except one computer, and no difference.
I ran a DNS trace and I have… non routable local internet address 192.168.1.1
DNS-cac-lb-01.rr.com and DNS-cac-lb-02.rr.com
I am using windows 7 and my ISP is time Warner so-cal. Help me obiwan, you’re my only hope.

Sorry friend. I have not had the gaul to load the 1.0 firmware. I am 99% sure I have the 2.0 hardware. I did however unplug my modem for an hour and then try and reconnect. The result was a lossless environment for fifteen to twenty minuets (a long time for me.). But, I am right back still having the same problem. A friend gave me a new netgear router, I am going to try that and I am going to go to Timewarner and have them replace my modem just to make sure there is nothing wrong with the surfboard. I will report back with my findings.

Packet loss higher than 100% in SQL Reporting

One of our customers is having network problems and packet loss in their network - according to Lync. The network guys claim these values are unrealistic and there've been no dropped packets on their WAN network.
On the other side, I'm looking at a Call Details Report from Lync SQL Reporting and see this in the gateway leg information:
Audio Stream (Caller -> Callee)
Codec:
PCMU
Sample rate:
8000
Packet utilization:
285
Avg. packet loss rate:
51.20%
Max. packet loss rate:
79.52%
Avg. jitter:
0 ms
Max. jitter:
0 ms
Burst duration:
5980 ms
Burst gap duration:
1890 ms
Burst density:
100.00%
Burst gap density:
0.00%
Avg. concealed samples ratio:
60.00%
Avg. stretched samples ratio:
0.00%
Avg. compressed samples ratio:
0.00%
Avg. network MOS:
1.50
Min. network MOS:
1.50
Avg. network MOS degradation:
2.21
Max. network MOS degradation:
2.21
NMOS degradation (jitter):
0.00%
NMOS degradation (packet loss):
100.00%
Audio Stream (Callee -> Caller)
Codec:
PCMU
Sample rate:
8000
Audio FEC:
False
Bandwidth estimates:
Packet utilization:
146
Avg. packet loss rate:
900.00%
Max. packet loss rate:
900.00%
Avg. jitter:
1540 ms
Max. jitter:
4406 ms
Avg. round trip:
178 ms
Max. round trip:
179 ms
From this I feel there are things to troubleshoot. :-) but how come that Lync reports a 900% packet loss?
I thought that a 100% packet loss was everything... can someone tell me what exactly are these 100+ percentages?
Thanks in advance.

latest patch level :) are you not seeing these values in your Server Performance reports?
The other thing that bugs me is when you have 1 call for 1 second with "900% loss", that would average down to get red values in the summary columns for the other 100 calls as well, as the calls are not counted for seconds, but just piece by piece.
So 8 perfect calls to this one above would average "100% packet loss per call" in the summary, which is just unusable...

Random Disconetions and high ping during online games

I have had the same WRT120N for over a year now and it was working fine until a few weeks ago ,I play League of Legends a lot and lately during matches i get high ping and disconections at randome times even though i'm useing a ethernet connection to my desktop. I get 500ms ping and a message saying Ttrying to reconnect and it stays there for 30-50 seconds but when i open chrome the net works fine. I could really use some help here please.

Hi,
Checking League of Legends' forums, you might want to check these links:
The Wrenchmen's Toolbox
Experiencing Latency
Connection Failure Error
Connection Troubleshooting
Firewall FAQ
Hope this helps.
If everyone needs to believe in something, I believe I'll have another beer..

High ping and packet loss.

Similar Messages

Maybe you are looking for