High pitched crackling and scraping sound when playing videos

I just got a video iPod, loaded a couple of TV shows that I bought through iTunes, and tried to play them. I get a loud, high pitched electronic crackling and scraping sound during playback. The music I louded plays perfectly, so what is the problem here?

Thanks. I'm planning to go there this morning. I just bought it yesterday, so they need to take care of it. I did try reloading the videos, but with the same result.

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