High speed expanded internet t only getting 0.38 upload speed

I need at least 0.60 upload speed for my new job so i switched isp to Verizon for the expanded highspeed which was supposed to cover that speed (3.84 - 7.84 kpbs they advertise) i need for Hd live stream. when i first set it up it was high enough but now it is consistently down to 0.39. I have spoken to 3 robotic online techs who try and tell me this is the fastest i can get in my area and that is a good spped and it is not- on speedtest.net my upload speed of 1.29 mbps and 0.39 mpbs rate a grade of F!
Fios is not available in my part of l.a yet but they have it the next neighboorhood oover in snata monica.
No one will help me fix the problem. When i spoke to billing they said it looked like there was some kind of problem blocking my line but these techs i spoke with can't find it and just go through the script they are taught i suppose.
can anyone help? my laptop is only a year old and i connect directly to ethernet cable. i defragged and clean computer but no change.
Help or i am going to have ti try and switch to ATT U verse. My modem is an Actiontech.
HELP

Chances are slim if you're in a Verizon area that AT&T U-Verse would be available. AT&T and Verizon typically don't overbuild on each other except in very few, specific circumstances. Besides, I personally wouldn't order U-Verse due to their 300GB/m data cap. DSL Resellers are always an option, but whether or not they can deliver the desired speed is up to the line, up to their equipment or more often than not, up to Verizon.
For this issue, you may have been "optimized" if you saw the speed you desire earlier. Would you be willing to supply your modem Transceiver Statistics? If you're not sure how to get this, please let me know what your modem make and model is.
========
The first to bring me 1Gbps Fiber for $30/m wins!

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I have a DSL cable going to my computer. It is high speed 100mbps internet. There was a modem supplied but I do not use it. I just stick the cable which comes out of the wall into the computer using the USB ethernet connector.
When I plugged the DSL cable into the modem then connected the modem to my computer, the internet speed was slower (about 30 mbps) so I did not do that.
If I want to use wireless internet though I do have to use the modem.
When the service provider technician came to my home to hook everything up, he said something about purchasing a router from him. He said that way I can have multiple computers using into the internet.
Since I only had the one computer at the time, I did not take him up on his offer.
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Do I buy just a router and then put the cable that comes out from the wall into a socket and then connect the other two computers to the router, or do I need to get a modem as well?
Just to remind you that when the modem is connected to the computer, the speed drops a lot even though the cable is connected to the modem.
If I need a modem, do I need to buy a special modem or is the one that I have good enough?
Sorry, if this sounds like a basic question but I don't really know much about routers and modems. I surfed the internet a bit on this but I still am not sure what to do.

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Step two: Can you provide the Transceiver Statistics from your modem?
As to where that is, it seems to be at
STATUS > WAN STATUS.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
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    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

High speed expanded internet t only getting 0.38 upload speed

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