"High Speed Internet isn't available at your address"

Hi,
We're looking to rent a house that is on a large piece of property in our town. This house has never been rented before and served as a guest house of sorts for the much larger house on the same property. The owner of this larger house has Verizon Fios service, and the whole town is served well with Verizon (we're a suburb of Los Angeles so not in the boonies at all).
Because this house has never had service before I am trying to figure out if we can get high speed internet there. I looked online and it told me that high speed internet is unavailable, but I don't know if this is something that is decisive or just because there has never been service at this house before so it doesn't show up online.
My question is whether Verizon is able and willing to install cable or dsl service in this location--as it is only a matter of extending it ether from the main house (halfway to the street) or from the street itself.
My wife and I depend on high speed internet for both work and entertainment, so this is a deciding factor in our taking this otherwise excellent house.
The owner says that because she has Verizon FIOS it shouldn't be a problem to extend service to the other house, but I want to check to see if this is something that can and would be done.
Thanks for any guidance you can provide.

Thanks for the helpful replies!

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Neighbors Have High Speed Internet but Systems Says Not Available

Hello,
I have been trying for the past week to get High Speed Internet with Verizon. Two times I received an email saying… Although your line qualified for High Speed Internet service during the initial phases of the order process, unfortunately, we are unable to provide you with Internet access on your line ending in 0602 .
I live in a small subdivision on the outskirts of Colonial Beach, Virginia with approximately 500 homes.
I have two neighbors, one on each side of me i one would be the closest to the substation) and another neighbor about one block past my house.  The second neighbor drives past my house every day to get to their house.
I spoke with a local Verizon employee who told me the computer was turning down the High Speed Internet because of distance and that I needed to have someone at the local office, over-ride the automatic turn down so that it would be installed. After the second computer automated turn down, I spoke with Eric – he said to give the next tech this information – Acct Number XXXXXX Order Number XXXXX at the DSL Technical support so we could get this resolved. The DSL Technical support guy was NOT interested in obtaining the account number or Order number Eric gave and said either the Router was filled or I was too far from the Loop. I explained the neighbors and it still didnot seem to matter. He was foreign and we did seem to have a significant language barrier. He then transferred me back to Sales.
Over and over I requested to speak with the actual Local Office in Warsaw, VA so I could be given a reasonable explanation.   I spoke with a woman who said the two neighbors were closer to the loop than me. When I asked how this was possible if I am in the center of the two she said maybe it was because of a curve in the road? She also said she was the local office but was not able to tell me where that office was located so obviously it was not the actual "local" office.
How can I get someone to physically come out and determine why I cannot get High Speed Internet?  Who can I contact to make a formal complaint.
Thank you for any input.

Here, maybe, is a FAQ that explains why
http://www.dslreports.com/faq/1214
All DSLR (.dslreports.com) FAQs » Verizon Online DSL FAQ » 3. General » Verizon says no DSL, but neighbor yes?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

How can I stop spam from someone called AT&T High Speed Internet? I do not know what the email address is.

I am receiving 100's of spam emails. They are all advertising different types of products but they all say they are from AT&T High Speed Internet. I have used the junk filter on them but it does not pick them up as junk. I have to do it manually each time. I have contacted my UVerse provider and they cannot assist because it is getting through Yahoo to Thunderbird. They say that it is a problem that I will have to have assistance from Thunderbird to resolve so that I can have this listed as junk and will not have to do this manually. I am at my wit's end. Please, please help me!

Yahoo has its own junk mail filter (Spamguard), which you should confirm is enabled:
* [https://help.yahoo.com/kb/mail/stop-spam-yahoo-mail-sln3227.html Mail Help | - SLN3227 - Stop spam in Yahoo Mail]
The significance of this is that marking messages as junk in Thunderbird probably isn't integrated with Yahoo's system, so Yahoo may not be getting trained to block them. You might need to go into Yahoo from time to time and mark accumulated junk as spam.
Separately, there are solutions for filtering spam on your computer as the mail is downloaded from Yahoo. Thunderbird has a built-in filter, as described here: [[Thunderbird and Junk / Spam Messages]]. However, if that isn't as effective you would like, there are third party products as well.

Upgrade to High Speed Internet Enhanced : Not working

I recently upgraded my internet connection to High Speed Internet Enhanced (7.1 Mbps to 15 Mbps) from my old plan which had a speed of 1Mbps to 3.1Mbps. The order status indicates that the service has been activated. But still I am experiencing only the old speed (approx 2.5 Mbps only). Can anyone help?

Could you post your modem's Transceiver Statistics for us? If you don't know how to get them, finding your modem make and model and posting it up will help us help you get them.
One key thing to lay out on the table, if it isn't a stats issue it's possible 3Mbps/768kbps is your max speed due to your line coming from a Remote Terminal or DSLAM rather than the CO itself. Remotes are currently capped at 3Mbps, with the exception of a few meant to act as Mini-COs due to the lack of capacity going to them, and especially due to some of them being quite old. This is something for a person with the right level of access to the network or your account to find out. I've got someone who will check and turn up the speed if possible but we need to see the stats first.
========
The first to bring me 1Gbps Fiber for $30/m wins!

I just set up an Optus Cisco DPQ3925 wireless router to access higher speed internet I signed up for. I have a 4th gen airport extreme I want to put in another room and use as a wifi extender the wifi but I get an error message each time I try. Help?

Hello all.
I have just set up a new cisco DPQ3925 wireless router that Optus sent me to be able to access the higher speed internet I have signed up for.
I have a 4th gen apple extreme that I want to use to extend the wifi but when I try to update the settings via the airport utility I get a message that says it cannot do so, and to check it is in range and the wifi is set up correctly. I'm not experienced with these things but I can't think what I have done wrong.
Is anybody able to help me please.

You cannot use the AE to extend wireless from a non apple router such as your cisco modem router.. they are not compatible..
You need to tie to the two devices together either with ethernet or something like EOP adapters.. They are about $120 and you can price match in officeworks.

I do not have a high speed internet connection. How can I get Mountain Lion on a disk for install?

I do not have a high speed internet connection. How can I get Mountain Lion on a disk for install on my 24" Imac?

As long as you use your Apple ID to purchase it, I don't see why they wouldn't let you download the installer on one of their Macs and put it on a pocket drive.
Or, a friend with a high speed connection?
I agree with you about the delivery method, just trying to help you get what you want.

Why does it take 3 hrs to download an update on high speed internet

Okay so i have a good fast provider on high speed internet but when i seem to download updates on my macbrook pro it takes awhile for it to download. On average its been about 2 hrs longest 4.. Now for example i have app store updating an app which size is about 1.34 gb i starts out at 30 min and then just skyrockets from there. And if i amlooking at it as in the screen is open to the app store update page it takes long but omce i change screens it goes feom 3 hrs to under an hour. I dont if its just me but why does it seem to not be able to multitask? Am i missing something here. I have a 3 year old hp with faster processing capabilities. Please help out. Some one

Sometimes it doesn't really depend on your ISP download speed, it depends on how busy the developer's servers might be. For instance, last night I downloaded an 800+MB file from the Apple Developers website. What usually takes less than 30-40 minutes took over 3 hours because so many people were hitting the servers and the same files at the same time.
So if your download speed is fast via your ISP, remember that things on the server side may be slow or busy: and that's going to take additional time to download.
Just curious as to what your download speed actually is and what size the files were that you're trying to download?
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How can I get the Firefox browser to work with my high speed internet?

After switching from dial-up to high speed internet, I can no longer open the Firefox browser (which I was using) even after downloading the latest version. It is set for my default, but I can only use IE to browse. What else do I need to do to make it work?

You didn't tell me it was a user name password issue.
Open Keychain Access. (Applications/Utilities)
Select Passwords on the left.
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Navigate to the Delta site. Login with your user name and password. You should be prompted to save that info to a new keychain.

How do I setup high speed internet on Sun Solaris 10?

Hello,
I have comcast high speed internet. It doesn't work automatically. How can I setup my high speed internet connection to work with Sun Solaris 10?
Mateusz

Pickup a broadband router, made by dlink, linksys, netgear, SMC or Cisco. If possible get a wireless with 4 port switch built in. This will give you added flexibility if you happen to get another system or a wireless laptop. You want a gateway router that does NAT, SPI firewall, DHCP.
Plug it into your cable modem then into your sun box, default settings on the router will generally self configure to the broadband you connect to and there will be no problems. However if you are using a DSL or bigpond they require a username and password to get the line active, this requires an initial login to the firewall to pick PPoE on the WAN side.
Different brands default to different 'non routeable' internal IP's, all are 192.168.x.x, smc defaults to 192.168.1.x or 192.168.2.x depending on release date, Linksys defaults to 192.168.2.x as does linksys, Netgear defaults to 192.168.1.x, the owners manual will usually tell you this.
They are generally made to default to a windows box so configuring a unix box has to be done either manually or with the dhcp option. www.dslreports.com has alot of good vendor specific information on configuring these things.
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nameserver xxx.xxx.xxx.xxx
nameserver xxx.xxx.xxx.xxx
copy nsswitch.dns nsswitch.conf
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I've never tried doing the .dhcp thing but I've never used dhcp for a sun box before because all I do is servers.
I think I'd try the DHCP thing first then get to the router to get all it's information and write it down. Usually the ISP will populate the router with dns servers and any dns requests are answered by the router in the dhcp configuration. I think thats about it...

Unable to activate my high speed internet account with a mac os 10.5

I have a big problem with the activation of my line. I have subscribed to high speed internet.
The agent came to my house to install the jack but when I'm trying to run the installation on my computer with the cd or directly with internet it's stops when smart acces opens (I have a Mac OS X 10.5). Could somebody help me ? Thanks

In almost all cases, internet is "plug and play" on newer computers.
If you need to install filters, they need to go between the phone and the jack for every phone you have on the same line as the DSL. The modem does not get a filter.
If you need to set up your username and password, you will need to log in with your default Verizon-assigned id. If you were not given this, then contact tech support and ask for your "vzid" and have them reset your password. You should then be able to log into verizon.net and click on the My Account page. On the My Account page, you can set your username, create sub accounts, manage your billing, add an alias to your account, etc.
Does that cover what you needed, or is there something more?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

New to Macs AND high speed internet. I'm a little unsure of what I'm doing.

I just bought my first iBook yesterday, and today my roommate subscribed to our local cable high speed internet. I'd like to configure a wireless network for both of us to use. Problem is, I have the Mac, and she has a desktop PC. Is there a way for the two to use the same wireless connection?
I'm sorry if this sounds like an elementary question, but I just want to make sure that I'm doing the right thing and that I get the right equipment. Thanks in advance for any help you all can give me.

Yes, you can use the same internet connection with a wireless router. Once the router is configured for your ISP (most have "Wizard setup" discs for PCs...from the Mac side you can use your browser to set it up) the iBook should find it and ask if you want to join the network. Just get a 802.11b/g compliant router.
John

Network not showing up for my newly installed high-speed internet

I recently signed up for high-speed internet, the tech came and did the installation and my router is working but the wireless network won't show up on my mac. Does anyone have advice?

ainekrg wrote:
the wifi could be disable on the modem, meaning that you will need to acess the 192.128.1.1 and enable it, knowing the exact model number will help more though...
Typo, meant 192.168.1.1
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Still Waiting for HIgh Speed Internet

I see advertisements for Xfinity's high speed internet and have never seen it. I have been with comcast for a long time. My WIFI crashes in and oot on a regular basis. The internet locks up and I have to restart my computer. I have attahced a video. This happens often. I was trying to watch netflix when this happened. It never did come back. I gave up and turned off my computer. I am beyond frustrated. I pay for high speed - I want high speed. Unhappy,Jodie

Please start by reviewing the troubeshooting tips at this sticky
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575
Post the downstream power levels, downstream SNR and upstream power levels on all channels.
If you don't want to do a self diagnosis, then you should call Comcast support for troubleshooting, 1-800-266-2278.
It could be your computer causing many of your issues.

Monthly charge for High speed internet vacation period (suspension)

I talked to two agents regarding with temporarily suspending my high speed internet service, and I just found out I was getting charged monthly $10 during the suspension periold, which the two agents never mentioned.
Why did I get the wrong information from the 2 agents even though I made sure with them couple of times I will not be charged during the suspension on the phone. Now I am disconnecting verizon internet service. And I will disconnect my verizon phone service with my wife next year when the contact is over.
One more thing, I can not file complaint anywhere about this issue in the verizon website, which I found out they made it impossible in their website. Other verizon users mentioned it in the forum. There is no such thing about filing complaint in their company. Good luck.
Good bye verizon kingdom.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Upgrading to high speed internet enhanced with budget local phone service?

Searched for this issue but can't locate anything on here. I have gotten conflicting information on this by phone and online chat. When I click on "Order Now" for High Speed Internet Enhanced (29.99) it takes me to the bundle page where it wants me to add TV service and upgrade my phone. All I want to do is upgrade to enhanced from the regular High Speed (19.99).
I don't know which dept I was connected to 1st on the phone, but her system wasn't allowing her to order it for me. She referred me to E center who wasn't sure and asked the online chat people sitting near him who said I have to upgrade my phone as well to get enhanced?
Is this true? I need to have a regional calling plan to upgrade to High Speed Internet Enhanced? Instead of paying an extra 10 bucks a month, it jumps to an extra 25 to 30 per month.
Does anyone else have budget phone service with High Speed Enhanced?

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
    news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

"High Speed Internet isn't available at your address"

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