Highest dunning level on customer master

Hello All,
I am facing an issue where the customer is having the highest dunning level 9 on the overdue item.
Then the customer makes payment for all open invoices but the dunning level on the customer master remains 9. Because the dunning level is the highest, all sales orders are blocked and need to be released manually.
Is there any standard SAP program to update the customer master dunning level if the customer has paid off all overdue item and is having a account balance zero or credit.
Thanks very much for any help in advance.
Points will be assigned to any helpful answer.
Anish Mathew

Hi,
There is no standard program to update the dunning level back to zero in case of payment.
You need to update the customer master via XD99, if needed in mass change. Otherwise use FD02.
Regards,
Gaurav

Similar Messages

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    Hi Linda,
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    [3] Question: How does the system determine the dunning level in the
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