Highlight issue? Any idea?

Question

Hi Forum, I am using Captivate 1.01, 1418 and
captured/edited software simulations. Obviously I used highlight
boxes of 3 px border. In some user machine it is 'invisible' after
publishing as SWF+HTML. Funny is these boxes are sitting nicely in
timeline/animation with plenty of delay. These boxes are not
aligned using snap to grid. Flash player is 7 or 8 and Captivate
uses player6, so there should not be any mismatch.
Can you help? Thank you.

Answer 1

Hi Highlight boxes issu and welcome to our community
Interesting forum name, BTW.
Okay, I'll bite. For starters, please note I'm not chiding
you or trying to imply you are silly. I will have questions about
your comments.
You said: Obviously, I used highlight boxes of 3 px border.
What I'm failing to grasp here is the "Obviously" bit, or how it
might factor into the mix. It's my experience that the Frame width
is normally 1 on these until you change it. So perhaps the
obviously part is related to your personal use? You didn't say what
color these are. Is it possible that they are a color that is close
to the surrounding color of the movie? Where there may not be much
of a contrast?
You later said that the boxes are sitting nicely in the
timeline/animation with "plenty of delay". This statement is a
cause for closer looking. When you say "plenty of delay", I'm not
sure what you are really saying. One could construe "plenty of
delay" to mean that the highlight box doesn't "show up" on the
timeline until perhaps four seconds into a ten second slide. In
this case, the user watches the slide for four seconds before the
highlight box would appear. Now if you later added a click box or
button that paused the slide perhaps TWO seconds in, you would have
a real issue as the movie would pause before the highlight box had
a chance to appear.
The fact that you have snap to grid turned off or on is
irrelevant. This is a totally behind the scenes thing that helps
the Captivate author and should have absolutely no effect on things
one way or the other. Same with the Flash player. At least as far
as I know to this point. I use Flash player 8 and my highlight
boxes have never failed to display. So are you saying the "errant
machines" (as you say in only seems to happen on a few machines)
always have Flash player 7 or 8? Or have you checked?
If the file works fine on one PC but not on another, the
issue is most definitely PC related and not Captivate related. So
it's time to pick apart the differences between the PCs where the
movie works fine and the PCs where it fails.
I sincerely wish you the best of possible luck in resolving
the issue... Rick