Hilfe - Adobe help pdfs

Liebe Helfer,
leider habe ich ein Problem mit der Hilfe, denn die hat keine eigne Hilfe-datei.
Das Problem ist wie folgt. Gerne hätte ich bei Adobe Help die Hilfe pdfs für alle cs5.5 Programme gespeichert. So ist zum Beispiel die Hilfe für Indesign oder Illustrator bei mir vorhanden, was bedeutet dass ich die Hilfe pdfs lesen kann ohne mit dem Internet verbunden zu sein. Das hätte ich auch gerne für alle anderen Programme auch so.
Nun habe ich schon einiges probiert, so zum Beispiel manuell bei den Voreinstellungen zu aktualisieren. Aber für Photoshop kann ich da gar nichts updaten. Wenn ich bei den Voreinstellungen bei lokalem Inhalt umschalte, dann sehe ich die pdfs per Internet ein. Aber leider gibt es nicht die schöne Funktion Ablage/ rechtsklick -speichern unter wie bei Safari. Das bedeutet also ich darf nur auf die pdfs gucken, sie aber nicht haben. Das ist wie ein Produkt gekauft zu haben aber es nur im Schaufenster angucken zu dürfen - das macht keinen Spaß!
Wo finde ich die geamten hilfe-pdfs für alle Adobe Produkte und wo muss ich sie abspeichern damit die Hilfe automatisch auf sie zugreifen kann?
Vielen Dank
p.s.
Ich habe in einem englischen Forum die gleiche Frage gesehen, vor zwei Tagen gestellt aber bisher nicht beantwortet. Vielleicht hilft man auch gleich dieser armen Person....

Wenn man AI CS6 auf Hilfe geht, öffnet sich eine Webseite und dort ist ein Link für das Manual als PDF
http://helpx.adobe.com/de/pdf/illustrator_reference.pdf
Bei InDesign ist es dann: http://helpx.adobe.com/de/pdf/indesign_reference.pdf
Photoshop: http://helpx.adobe.com/de/pdf/photoshop_reference.pdf
Wenn es bei einer Sprache nicht funktioniert, dann tauscht man den Sprachbrotkrummen de durch en aus, wie bei Dreamweaver notwendig:
http://helpx.adobe.com/en/pdf/dreamweaver_reference.pdf
Wenn Du Spanisch brauchst, dann mach es mit ES, Italienisch mit IT, etc.
Jedes der Programme ist so aufgebaut.
In CS5 ist der Pfad etwas anders, aber im Prinzip folgt es dem selben System.

Similar Messages

CS6: Adobe Help Manager - PDF download/extraction error

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.
Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
Delete the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
And delete this directory too:
Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
Then simply restart the Help Manager and restart the download process.
The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Hi Mark
I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
I used a HTTP sniffer called Charles ( demo downloadable here: http://www.charlesproxy.com/ ) to trace everything.
Bingo !
HelpManager has some problems talking with the proxy ( authentication issues ).
If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
Hereafter are some screen shots of the trace :
As you can see, it's very short :
1) the first HEAD failed (normal) : the proxy request an NTLM authentication
HEAD #1 request :
HEAD #2 answer :
2) the 2nd HEAD failed :
HelpManager did not respected the NTLM authentication method requested by our proxy !
HEAD #2 request :
HEAD #2 answer : error 403 !
3) then a POST is made :
Failed because the authentication is bad (not NTLM, as expected by our proxy)
POST request :
POST answer : error 403
4) then a GET is made on the URL :
http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
GET #3 request :
GET #3 answer : error 404
Mark, I hope these informations will help your engineering team to correct this issue !
Feel free to request complementary information if needed.
Best regards,
Didier Nicolas

I just renewed my Adobe Export PDF online and it won't work. Help!

I received an email saying that I successfully renewed my subscription for the Adobe Export PDF but when I try to convert a PDF to a Word document it comes back an error.
Please help.

Hi wheelingandable,
It can a little while for an order to process fully. If it's been a while since you renewed your subscription, then make sure that you're signed in to the ExportPDF service. What happens when you log in directly to cloud.acrobat.com/exportpdf?
Please let us know how it goes.
Best,
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Intégration en attente des PDF dans Adobe Help Manager

Sur le Creative Cloud (version MAC 10.6.8), dans Adobe Help Manager, il m'est impossible de mettre à jour les documentations PDF qui sont obsolétes, elles se téléchargent mais la fenêtre reste bloquée au stade de l'intégration en attente avec le message :
Même au bout de plusieurs heures pas de changement, par conséquent impossible de mettre les documentations PDF en local.
Quelqu'un aurait-il une idée du problème ?

Bonjour,
Notre équipe de documentation vient d'ajouter la date aux guides de références de nos différents produits pour CS6.
Voici quelques examples (dans différentes langues):
http://help.adobe.com/archive/fr/photoshop/cs6/photoshop_reference.pdf
http://help.adobe.com/archive/de/after-effects/cs6/after_effects_reference.pdf
http://help.adobe.com/archive/es/premiere-pro/cs6/premiere_pro_reference.pdf
http://help.adobe.com/archive/jp/audition/cs6/audition_reference.pdf
Je sais que ce n'est pas encore optimal - car comme Pierre-Etienne l'a indiqué, il est toujours mieux de savoir le time stamp de la version avant de télécharger le document. Je discute avec l'équipe Adobe Help Manager pour voir comment l'on peut adresser ce problème.
Mais, il s'agit tout de même d'un pas dans la bonne direction.
Cordialement,
--Jean-François.

Adobe help and help PDF

My Adobe help app have some problem - i try to updated the file but they are always out of date?
What is the problem?
NB: when the help PDF file could be ready in gr/fr/it (photoshop/indesign/illustrator)?

The screen shot shared by you is not good enough to see the issue.
What happens when you go to "Local Content" section and then update th help file there, does that help.

Links Pallet Missing. Adobe Help Line baffled.

A day killed on the Adobe Help Line and no hope in sight. The Links Pallet is AWOL and Adobe tech support can't find it.
Originally the problem was an error when trying to export a 275 page book to idml format as something was going wrong with the minor panic of losing months worth of work. It kept crashing InDesign CS5 on Win-7 64 Pro.
In three very long calls over the period of the day, creating new ID's, wiping out all sorts of stuff, including a reinstall of just ID, the Adobe help line finally had us permanently deregister the Suite, remove the whole suite, clean everything with a piece of code they recommended, and reinstall. It was a clean install. Adobe Creative Suite 5 Master Collection on two DVDs, selected to install every option that had a check box - take a lunch break while it does its thing. Then updated to the latest code for InDesign (7.0.4) and Photoshop (all three check boxes) since those are the only two we generally use. We went through all the drills such as trashing to preferences, and so on. All the ID extensions are checked as well. When all was said and done, the file still crashed the system, suggesting the problem was a corrupt file. Time to go to plan B...
We managed to find an older version idml copy that could be updated using draft printouts, and patched our way back to sanity only to discover that none of the images were linked, and when we went to fix this using the link pallet, it was not there. No link panel, not on the /window drop down, not anywhere. We finally relinked the images by using the Package "Repair All". However, one image was RGB, and when we right clicked to edit in orginal (Photoshop), there was no such option anymore. The tech support guy at Adobe was baffled (politely).
Somehow an awful lot of features related to images have vanished in this futile attempt to fix another problem. We are now worse off than we were this morning.
We figure there is some sort of switch somewhere, that Adobe tech should know, but their help line seems to be staffed by people whose solution is to delete everything and start over. When that failed to work, they said they will call back, but by the time we rang them back they were closed.
Has anyone either had this happen, or know what might be causing it? Links is an important feature, and without it, we might as well go back to CS-4...
Hmmm, good thought, let's try it. Just tried it before hitting Post Message, saving the file as IDML, but before it would open, the old ID-CS4 crashed with an error "Failed to open plugin resources: PARAGRAPH COMPOSER.RPLN" argh! (Don't let this one distract the question... all we want to know is how to find the Links Pallet on ID-CS5 v 7.0.4)

lewenz wrote:
We are writing this saga in hopes someone in management at Adobe may actually read it and make some changes to their company. While they may think they save money farming their support out to a call centre in India, they have chosen the wrong centre, or their quality control is bad. While their hourly costs may be lower than running support out of their home office, we suggest Adobe is paying more because the call centre takes so much time, and creates so many new problems. In fact, we do wonder if the reason the call centre people are so polite and constantly repeating and apologising is not cultural, but so they can keep the meter running longer. Memo to Adobe: You are being ripped off. Even if you don't care about your customers, your too-smart cost-cutters are losing you money. Better to provide high-quality tech support that knows what is wrong and finds the solution in minutes than wasting hours and days as happens now.
It turns out that the support rep at Adobe gave us bad information and was about to propose more bad answers had we not become stroppy and demanded to speak to someone more competent. The support technician's next step was for us to:
Load ID CS5 on another windows PC
If the software worked on that PC either call Microsoft (yeah right) or
Delete and reinstall Windows 7 Pro
They did not volunteer any more than step 1, but having lost patience with their erroneous advice in the prior round, we pressed for what they would recommend next, since in fact the CS5 products had been working fine on the main desktop until they started telling us to start deleting and reinstalling things. On a complex multi-application computer, deleting and reinstalling Windows is not a simple matter, it usually results in downtime of three days and invariably important programs are reset, losing customisation that has been done over time. Our team concluded that rather than do this, if there was no other solution, we would trash CS5 and either go back to CS4 or purchase an Apple desktop solely to handle InDesign. Therefore, instead of continuing down this line of blind nonsense, we demanded to speak to someone who spoke better English, had a better phone connection and knew more than to tell us to keep damaging our systems.
Finally, we got a call back from a more informed 1st tier support rep who goes by the nickname Sonny. For some reason the connection was far better, and we could understand every word of his much better English. It turns out that the Adobe support rep had walked us through the delete and recovery procedure and omitted a key step. This was only learned by pressing Sonny hard, until he realised the missing step. The prior rep walked us through the following support process and only told us to call back after we had begun step 5.
Deactivate the CS5 Master Collection,
Download and Unzip Creative Suite Cleaner Tool
Create a new User ID with Administrator Level authority and sign on to it
Close all programs and run the Cleaner Tool
Reinstall CS5
Download the updates (which is a problem when one is on a 10gb cap broadband plan)
Of course, this did not fix the problem we had called about (manuscript kept crashing ID), but additionally the Links Pallet was completely missing as was the Edit Original right click function which made managing images in a manuscript impossible.
When we reviewed this with Sonny, he finally identified the missing step. Before Step 4, running the Cleaner Tool, run the Microsoft Control Panel Uninstall Program to remove all the programs. Then run the cleaner tool to find files that Microsoft missed. Finally, after Step 4, add an additional step of manually looking at the files using File Manager to make sure all files were cleaned out and gone. When all this is done, go to Step 5 reboot and reinstall.
Well the reboot took about 15 minutes as all sorts of orphan files came up, but when all was reinstalled, the InDesign functioned as it was supposed to function. The links pallet and edit orginal image was back where they belonged.
The only thing we discovered is that when we went to email, eleven years worth of emails had vanished. We are now in correspondence with the email support team (thankfully, we use a commercial product, not a free one) to see if these can be recovered. It appears the Cleaner cleaned out more than Adobe. Oops, sorry about that. Argh!
So what have we learned?
The original problem appears to have been a corrupted file. Since this was a 275 page manuscript, it was not something that could easily be given up. We called Adobe hoping to figure out why the application program was crashing. This was never answered. It would crash when we ran spell check and it would crash when we tried to export it to an IDML file. This is a deficiency in the Adobe product that it allows this. Adobe never addressed this, or identified this.
It was only when we started doing our own trouble shooting while waiting for Adobe to call back after they trashed the delete and restore application, that we realised we were being supported by ignorant technicians who appear to have little understanding of their products, very poor communications technology (it's hard to understand them due to a low quality line and in some cases a strong Indian accent), and whose "solutions" were to remove and reinstall their products. In this solution approach, the support technicians don't always get the steps right, with the outcome that the "solution" does not work.
At this point, we realised we were in worse shape than when we made the original call. So we searched our files to find the most recent IDML backup that did work, imported it and then took pdf printouts to re-enter all the changes to the manuscript since that backup was made. We hope we located all the differences between the two drafts. This of course is a manual process and what we sought to avoid by calling Adobe in the first place, but we realised that the Adobe support was going to take more time than clerical re-work. Thus we ended up with a repaired manuscript - no thanks to Adobe, and a newly defective application program where their next "solution: was to trash the operating system.
At no time did the technician ask the key questions to review what they might have done or not done that could have caused the problem. In other words, Adobe does not run a technical support line, but a trash and rebuild line. They waste hours of their own call centre time, not to mention the client time, creating further problems, call centre hours that we presume Adobe must pay for.
That we must listen very carefully to what the technician says back, since over 50% of the time, they do not understand. When the record is read back, it is wrong (they wrote down that ID crashed on opening... never true).
That it is not impolite to ask them to stop wasting time with very long apologies as the opening of every sentence.
That it is essential that you have the customer identity information in the right order, so they do not spend 10 minutes verifying who you are.
That it is not impolite to tell them to stop filling the air with nonsense and either answer the questions or get someone who can.
That it is not inappropriate to threaten to document the call and file a formal complaint with Adobe.
So for anyone who uses Adobe Help:
Demand someone who can speak clear English on a clear phone connection. Write down their name and location so they can be tracked.
Write down every step they propose and ask what is the next step if it fails to achieve the desired outcome.
Demand that each step be written down in their documentation as well.
Demand to know every custom file such as preferences and language dictionaries and their location. Make copies outside of Adobe so the cleaner file does not delete them. A folder on the desktop is the safest.
When it becomes clear the technician does not have a clue what they are doing, demand to speak to their boss.
Document every step here on this forum, so when they ask how they did, refer them to the public record.
Thanks to Peter Spier and Jongware for their attempts at solutions. Turned out it was a corrupt file that would have been a disaster had we not made backups and a defective Adobe technical support system that threated to trash our whole operation.
Bravo for persisting, insisting, asserting, relying on your own intelligence as you realized you were being not only ill-served, but wrongly-served and unforgivably-destructively-served. Sorry to hear how your own civility kept you from acting protectively sooner.
I agree about escalating cases to the highest-level support manager ASAP as you discover incompetent support. I've written about this in a few posts that you can find with this Google search link: InDesign knowhow pro escalate support. I usually offer "I don't mean to be rude, but if you're not expert with this issue..." or I substitute "...aren't able to read the case notes and have expertise," and similar phrases, THEN I PRESS FOR ESCALATION, EVEN IF I NEED TO BE RUDE TO GET IT.
However, with the increasing complexity of the stuff we use, and, as in your example, it takes a few days to rebuild a system, don't be lulled by the concurrent increased confidence you get from smarter hardware and software. I suggest cloning working systems for backups in disasters like you're reporting. Don't overwrite stored clone backups with unproven current systems that may have unbeknownst to you just gone bad. Consider virtual software like VMware Fusion or Parallels, even if you're committed to Windows; you can install one or more virtual Windows systems on a real Windows system, make snapshots and revert to them if needed. I think these are more robust than Windows Restore Points, because snapshots track everything done on the virtual drive, whereas restore points only undo the Registry, IIRC, so corrupted user files remain corrupt, lost files remain lost.
IOW, practice safe computing.
I heard of a business professional who sued his doctor for time lost when he was kept waiting for an extremely long period with no explanation, offer to reschedule, etc. (IOW, he got "airline treatment.") Whether he collected isn't the point so much as the recognition of the concept, and the corresponding smart pro-customer-service steps taken across many industries and companies. Whether defensive or pro-active, better customer service is better for everyone in chain of relationships.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

PE 9 and 10 Help PDF Invalid List View Descriptions

Bottom line: Has anyone reported on these problems, and, if so, what is being done about them?
Until proven otherwise, I believe that Premiere Elements 9 and 10 Help PDF requires editing of its List View Descriptions which are appropriate for at least version 8.0/8.0.1, 7, and 4, but not versions 9.0/9.0.1 and 10. Please refer to the Help PDF Projects/View Clip Properties
for version 10:
http://help.adobe.com/en_US/premiere...B-312BB3F13B11
for version 9:
http://help.adobe.com/en_US/Premiere...355c-7f98.html
Problems in this regard for Premiere Elements later than version 8.0/8.0.1 and not for versions 8.0/8.0.1, 7, and 4:
1. List View Properties display in text for export video file, no Data Rate Analysis graphs
2. List View Columns, no ADD to add your own columns, so only Adobe built in ones, and none of the Adobe built in ones, like Client, allow for editable text.
Comments:
Data Rate Analysis
I had read somewhere that these graphs appear for tape based rather than non tape based imports. Mini test: Premiere Elements MPEG4.avi import and DV AVI export of the MPEG4.avi. Results: Version 8.0/8.0.1 Properties for import in text format (file properties) only and Properties for export in text format (file + export properties) as well as display of Data Rate Analysis graph. Versions 9 and 10 Properties for import (file properties) and for export (file + export properties), both import and export text only.
List View Columns
1. If I look at the project.prel WordPad documents and the Client Column information there in each, I do not see any difference.
2. If I create a Premiere Elements 8.0/8.0.1 project, set List View column choices Comments and Client, type in the comments and client information, and save/close/and re-open the project in:
a. Premiere Elements 9.0/9.0.1, the Comments columns and its information will not appear; the Client column will appear, but its information will not be editable. (The 9.0/9.0.1 version does have Client, but not Comments, as a built in choice under Edit Columns)....the latter might explain why no Comments column except...
b. Premiere Elements 10, neither the Comments nor Client columns and their information will appear. (The 10 version does have Client, but not Comments, as a built in choice under Edit Columns.)
One of the Potential Problems:
It is well accepted that, if you edit a project from an earlier version in a later version, you cannot go back to the earlier version for editing. So, one potential problem that I see in all this is the loss of this type of information on upgrading from 8.0/8.0.1 and earlier....
a. If you create a Premiere Elements 8.0/8.0.1 or earlier project which includes Comments and Client information in these List View Column choices, you will lose all that information in version 10 and have only non-editable Client information in version 9.
And, yes we have filed an Adobe Feature Request/Bug Form on this one.
Any comments about what I may have overlooked in trying to get those Help PDF List View Descriptions to work for me would be appreciated.
Thanks.
ATR

I definitely agree that the Help files could use some updating, Tony.

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Hi all,
I am having some problems with the Adobe Community Help application.
I am running CS5.5 under Windows 7 64-bit on a Samsung NP700G7C laptop.
I noticed today that clicking links in the Adobe Help application did nothing at all, unless they were right-clicked and opened in a new tab of the application.
As this behaviour was frustrating, I followed the steps on this page:
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
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Help Manager does indeed stay in the tray, looking for updates. But since updates don't happen all that frequently in reality, feel free to quit or kill the app via task manager. Acrobat X should open local help —it's possible that you many not have the PDF in their shared docs folder.
Also, Creative Suite updates don't include Adobe Help Manager or the Community Help Client app — so you may need to do one more thing to thoroughly uninstall the app:
1. Uninstall Adobe Help via "Add Or Remove Programs" utility (Windows)
2. Delete the following directory: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 (Windows)

Why does my exported mp4 file look so bad when it is viewed in adobe acrobat pdf file?

I have embedded an mp4 (exported from premier pro cs6) video file into adobe acrobat and its not sharp viewing of my video anymore. It was a sharp video when viewed in both premier and the exported mp4 files, but once embedded in acrobat it looses sharpness, anyone know what the problem might be? Could my settings in adobe acrobat be wrong? I would think the problem is in adobe acrobat since the exported mp4 video views crisp and clear before its embedded, any ideas to assure sharpness with my video after its embedded into the adobe acrobat pdf?
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Hi Dave,
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the old pdf that did not utilize the floating and file size option.
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I will be having the final pdf document set utilizing this method for the embeded mp4 movie and hope that the department doing this (next stage of this job) will agree that this is better to use your steps to embed all the video files into a pdf.
Thanks so much for your time.
Hope you had a happy holiday, and hope you have a very happy and healthy new year.
Thanks, Amy

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Hi dorisw,
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Hilfe - Adobe help pdfs

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