Historical Report CSQ Call Distribution Summary Report

You can filter the Contact Service Queue Call Distribution Summary Report by either of these parameters:
- Contact Service Queue Names
- Time Interval (sec) T
can we filter this report with both paramters mentioned above together(CSQ & Time)
or at least can we change the default value of "Time Interval(sec) T" from 15 sec to another value?
it is urgent,
regards,

Excuse me but it seem you didn’t get my point,
My question is to have one report filtered by two parameters simultaneously, CSQ name + Time Interval.
and I was guessing, if there is no way to choose both parameters simultaneously in filtering the same report, if there is a way to set the default time parameter to for example 10 sec, so in a way if i choose the parameter CSQ name the interval taken is 10 sec and not 15 second (the default value for time).

Similar Messages

Adding Button to REPORT to call a ALV report

Hi,
 I have a standard report RPT1. In this report I have a button in the application toolbar which I created using the statement.
SELECTION-SCREEN FUNCTION KEY 1.
 When I click on this button it should take me to an ALV report which is coded in the same program RPT1 in a subroutine f_alv_sub.
 But when I click on the button it does not take me to the report.
 How do we go about it? Points will be awarded to the best answer.THANKS.
 regards,
 dev.

Hi,
Check this sample code.
tables:sscrfields. "Fields on selection screens
selection-screen function key 1.
selection-screen function key 2.
Initialization.
sscrfields-functxt_01 = 'Report'.
sscrfields-functxt_02 = 'Exit'.
at selection-screen.
 if sscrfields-ucomm = 'FC01'.
perform f_alv_sub.
 elseif sscrfields-ucomm = 'FC02'.
 endif.
Hope it helps.

Service Level tracking summary report/ Error subreport

Hi Everybody,
I have SCOM 2012 SP1 RU2, after apply the RU2 and import the .mbp when I try to run the report Service Level tracking summary report I get this message:
Any Idea?
Regards!!!

What's version of SQL Reporting Service?
http://support.microsoft.com/kb/967749/en-us
Also you can check below link, may be help you
http://blogs.technet.com/b/mgoedtel/archive/2013/01/06/how-to-fix-the-om-2012-service-level-tracking-summary-report.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali

UCCX Historical Reporting - Transferred Calls

Hi All,
I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
Any advice would be greatly appreciated!
As always, thanks in advance.

What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

Agent missing from Agent Call Summary Report

When running the Agent Call Summary Historical report in IPCC 4.5, we have found it will not list one agent. This agent shows in both Real Time reports and in other Historical reports, inclding the Agent Detail report. It doesn't matter if we rung the Call Summary report for one day, or several weeks, this agent never is listed in the report. Any ideas on what the problem, or solution, might be?

If this is still an issue verify that the agent is correctly assigned to an Agent Team via Config Manager.

CCM 3.1(2) - Call Summary Reports

Hi,
I want the Call summary report i.e. giving the details of date, time, calling Party, Called Party, Number dialed, duration of call etc....
I am unable to generate report in CCM R3.1(2)
My email ID is [email protected]

You can use CAR report 'QoS Detail' which will give the details Calling number, called number, call Originator and completion date and time, duration, orig and dest codec, orig and dest devices, and orig and dest QoS. To generate the report for all the calls made in the system, you need to select the option "Select All Users".
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/3_3_3/ccmsrva/saappdxa.html

UCCX 8.5 - Historical Reports - Traffic Analysis report and Application Performance Analysis report different calls presented

Hi,
Please Advice.
When I compare Traffic Analysis report and Application report, Calls presented are not same. Please Help !
Also attached herwith the reports

Mohammed,
It is common, in many of the Cisco Express 8.5 environments we have looked at, for the Total Incoming Calls given on a Traffic Analysis report to be a higher number than an Application Report.
The Traffic Analysis Report counts every unique sessionID (unique call) that is inbound (contact type of 1). The Application Reports do a similar thing but qualify (filter) only the records that have an application assigned.
There are simply times where inbound calls have been directed to an "agent" without having an applicaiton assigned.
The best thing the reporting user can do is to run a query on his or her database such as:
select * from ContactCallDetail where contactType=1and startDateTime > '2012-11-16 10:00:00' and startDateTime < '2012-11-16 11:00:00';
Usually when an application is not assigned to the record in the ContactCallDetail table it is because the destination type is equal to 1, which is an 'Agent' instead of a 'route point'.
So if you modify your select statement to filter by destinationType, you can quickly find the records that don't have the application assigned.
Example: select * from ContactCallDetail where contactType = 1 and destinationType = 1 and startDateTime > '2012-11-16 10:00:00 and startDateTime < 2012-11-16 11:00:00';
When you look at these records, you will see the agent that took the call from the destinationID field. The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
Example: select * from resource where resouce=6011; where 6011 was the number you found in the destinationID field.
If there is still confusion about the source of the call - then talk to that agent and find out what is was.
Good Luck and let me know if you need further help.
Ron Reif
[email protected]

Agent State Summary Report - Total login duration abnormal

Hi everyone,
We just upgrade our call center to UCCX 8.0(2). Everything seem to work fine except we found something strange in Historical Report "Agent State Summary". Agents are working in 8 hours shift but in the Total Logged-in Time in Agent State Summary report show up to 20 hours (Time spend in Not Ready state up to more than 10 hours). This is happened to some agents only.
We have checked with the agents and they confirmed that they have loggout properly after working shift (when they finish, they logout of CAD and then logout of Extension Mobility).
We have checked "Agent State Detail" report, and found strange behavior (for thoes agents that have abnormal Not Ready state and long duration of Total Logged-in Time) as - after that agent Logout, they have change to Not Ready state with reason code 32759 (The system issues this reason code if the agent's phone crashes and that agent is placed in the unavailable state).
What caused this to happen? Agent shouldn't have any state after they logout.
Any idea?
Thanks.

Aaron
Just one more thing. for example SLA on the CSQ is set to 10 secs
Call is offered to the agent via Resource commend but the agent does not answer so RONA (15sec) is invoked and the call is re-queue - Does this impact SLA?
No agents are available so the call is queued with IVR- Does this impact SLA ?
Basically I guess the SLA is impacted if the call is either ringing on an agents phone after the 10 Sec SLA but answered or returned to queue if the RONA is say 15 secs - either way the SLA is impacted is this correct?
Sorry for the "obvious " question but customer stated that she was informed the SLA is only impacted on "ringing" time on the agents phone and not if the call is queuing, listen to on hold while queuing

Stock summary report

hi
i am doing stock summary report
i am checking the data with mc.9 standard report
the total amount for particular month is not tallying with standard one.
data is coming with all the materials and with opening nd closing balances...
but it is taking the stock amount with inclusive of all taxes. i am using the field mseg-dmbtr.
but i need the material stock amount without taxes.
i tried with mbew table, but i didn't get closing stock amount.
values is there correct value in mbew but i am not able to get the correct value..
tell me anyother tables or give me any soln....
thanks nd regards
vidya

Go through this......
*& Report Z_OPEN_CLOSE *
REPORT Z_OPEN_CLOSE MESSAGE-ID YW2 LINE-SIZE 231 LINE-COUNT 45
NO STANDARD PAGE HEADING.
Type Declaration *
TYPE-POOLS SLIS.
Tables *
TABLES: MKPF, " Material Document: Header Data
 MSEG, " Material Document: Item Data
 MARA,
 MARD,
 S031,
 EKKO,
 EKPO,
 LIKP,
 MAKT,
 J_1IWRKCUS,
 T001W,
 WB2_V_MKPF_MSEG2,
 MMIM_REP_PRINT,
 YW2_STKMOVEMENTS,
 YPLNT,
 MARDH.
Internal Tables *
DATA: I_WERKS LIKE J_1IWRKCUS OCCURS 0 WITH HEADER LINE.
DATA: BEGIN OF I_YPLNT OCCURS 0,
 PPLNT LIKE YPLNT-PPLNT,
 WPLNT LIKE YPLNT-WPLNT,
 END OF I_YPLNT.
DATA: BEGIN OF I_MKPF OCCURS 0,
 MBLNR LIKE MKPF-MBLNR,
 MJAHR LIKE MKPF-MJAHR,
 BUDAT LIKE MKPF-BUDAT,
 VGART LIKE MKPF-VGART,
 BWART LIKE MSEG-BWART,
 MATNR LIKE MSEG-MATNR,
 WERKS LIKE MSEG-WERKS,
 LGORT LIKE MSEG-LGORT,
 MENGE LIKE MSEG-MENGE,
 MEINS LIKE MSEG-MEINS,
 KUNNR LIKE MSEG-KUNNR,
 ZEILE LIKE MSEG-ZEILE,
 XAUTO LIKE MSEG-XAUTO,
 SHKZG LIKE MSEG-SHKZG,
 MATNR1 LIKE MSEG-MATNR,
 END OF I_MKPF.
DATA: BEGIN OF I_MARDH OCCURS 0,
 WERKS LIKE MARDH-WERKS,
 MEINS LIKE MARA-MEINS,
 MATNR LIKE MARDH-MATNR,
 LGORT LIKE MARDH-LGORT,
 LABST LIKE MARDH-LABST,
 LFGJA LIKE MARDH-LFGJA, "Added -MB
 LFMON LIKE MARDH-LFMON, "Added -MB
 PERIO(6),
 INSME LIKE MARDH-LABST,
 EINME LIKE MARDH-LABST,
 SPEME LIKE MARDH-LABST,
 RETME LIKE MARDH-LABST,
 O_STK LIKE MARDH-LABST, " Opening Stock
 C_STK LIKE MARDH-LABST, " Closing Stock
 END OF I_MARDH.
DATA: BEGIN OF I_MARD OCCURS 0,
 WERKS LIKE MARD-WERKS,
 MATNR LIKE MARD-MATNR,
 LGORT LIKE MARD-LGORT,
 LABST LIKE MARD-LABST,
 INSME LIKE MARD-LABST,
 MEINS LIKE MARA-MEINS,
 EINME LIKE MARD-LABST,
 SPEME LIKE MARD-LABST,
 RETME LIKE MARD-LABST,
 END OF I_MARD.
DATA: I_MARD1 LIKE I_MARD OCCURS 0 WITH HEADER LINE.
DATA: I_MARDH1 LIKE I_MARDH OCCURS 0 WITH HEADER LINE.
DATA: BEGIN OF I_MKPF1 OCCURS 0,
 MBLNR LIKE MKPF-MBLNR,
 WERKS LIKE MSEG-WERKS,
 MATNR LIKE MSEG-MATNR,
 BUDAT LIKE MKPF-BUDAT,
 BWART LIKE MSEG-BWART,
 MJAHR LIKE MKPF-MJAHR,
 VGART LIKE MKPF-VGART,
 LGORT LIKE MSEG-LGORT,
 MENGE LIKE MSEG-MENGE,
 MEINS LIKE MSEG-MEINS,
 XAUTO LIKE MSEG-XAUTO,
 SHKZG LIKE MSEG-SHKZG,
 END OF I_MKPF1.
DATA: BEGIN OF I_MKPF2 OCCURS 0,
 WERKS LIKE MSEG-WERKS,
 MATNR LIKE MSEG-MATNR,
 BUDAT LIKE MKPF-BUDAT,
 BWART LIKE MSEG-BWART,
 MJAHR LIKE MKPF-MJAHR,
 VGART LIKE MKPF-VGART,
 LGORT LIKE MSEG-LGORT,
 MENGE LIKE MSEG-MENGE,
 MEINS LIKE MSEG-MEINS,
 XAUTO LIKE MSEG-XAUTO,
 END OF I_MKPF2.
DATA: BEGIN OF I_FINAL5 OCCURS 0,
 WERKS LIKE MSEG-WERKS, " Plant
 MATNR LIKE MSEG-MATNR, " Material
 LGORT LIKE MSEG-LGORT, " Storage Location
 BUDAT LIKE MKPF-BUDAT, " Posting Date
 MTART LIKE MARA-MTART, " Material Type
 SPMON LIKE S031-SPMON, " Month
 MAKTX LIKE MAKT-MAKTX, " Description
meins(3), " UOM
 MEINS LIKE MSEG-MEINS,
 O_STK LIKE MARDH-LABST, " opening stock
 TRECEP LIKE MARDH-LABST, " total receipts
 PRODU LIKE MARDH-LABST, " Net Receipts - Production
 RECEP LIKE MARDH-LABST, " Net Receipts - Receipts
 SAL_RET LIKE MARDH-LABST, " Net Receipts - Sales Return
 TDISP LIKE MARDH-LABST, " total dispatches
 CUSTMR LIKE MARDH-LABST, " Net Dispatches - Customers
 OPLANT LIKE MARDH-LABST, " Net Dispatches - To Other Plant
 TLOSS LIKE MARDH-LABST, " Total Loss
 TRLOSS LIKE MARDH-LABST, " Transit Loss
 WHLOSS LIKE MARDH-LABST, " Warehouse Loss
 C_STK LIKE MARDH-LABST, " Closing Stock
 TRFSTK LIKE MARDH-LABST, "Transfer stock
 MENGE LIKE MSEG-MENGE,
 OTHADJ LIKE MARDH-LABST,
 END OF I_FINAL5.
DATA: BEGIN OF I_FINAL OCCURS 0,
 WERKS LIKE MSEG-WERKS, " Plant
 MATNR LIKE MSEG-MATNR, " Material
 BUDAT LIKE MKPF-BUDAT, " Posting Date
 MTART LIKE MARA-MTART, " Material Type
 SPMON LIKE S031-SPMON, " Month
 MAKTX LIKE MAKT-MAKTX, " Description
meins(3), " UOM
 MEINS LIKE MSEG-MEINS,
 O_STK LIKE MARDH-LABST, " opening stock
 TRECEP LIKE MARDH-LABST, " total receipts
 PRODU LIKE MARDH-LABST, " Net Receipts - Production
 RECEP LIKE MARDH-LABST, " Net Receipts - Receipts
 SAL_RET LIKE MARDH-LABST, " Net Receipts - Sales Return
 TDISP LIKE MARDH-LABST, " total dispatches
 CUSTMR LIKE MARDH-LABST, " Net Dispatches - Customers
 OPLANT LIKE MARDH-LABST, " Net Dispatches - To Other Plant
 TRFSTK LIKE MARDH-LABST, "Material Transfer stock
 TRLOSS LIKE MARDH-LABST, " Transit Loss
 WHLOSS LIKE MARDH-LABST, " Warehouse Loss
 TLOSS LIKE MARDH-LABST, " Total Loss
 C_STK LIKE MARDH-LABST, " Closing Stock
 OTHADJ LIKE MARDH-LABST,
 END OF I_FINAL.
DATA: I_FINAL1 LIKE I_FINAL OCCURS 0 WITH HEADER LINE.
DATA: BEGIN OF I_FINAL_TEMP OCCURS 0,
 WERKS LIKE MSEG-WERKS, " Plant
 MATNR LIKE MSEG-MATNR, " Material
 MTART LIKE MARA-MTART, " Material Type
 MAKTX LIKE MAKT-MAKTX, " Description
 MEINS LIKE MSEG-MEINS,
 O_STK LIKE MARDH-LABST, " opening stock
 TRECEP LIKE MARDH-LABST, " total receipts
 PRODU LIKE MARDH-LABST, " Net Receipts - Production
 RECEP LIKE MARDH-LABST, " Net Receipts - Receipts
 SAL_RET LIKE MARDH-LABST, " Net Receipts - Sales Return
 TDISP LIKE MARDH-LABST, " total dispatches
 CUSTMR LIKE MARDH-LABST, " Net Dispatches - Customers
 OPLANT LIKE MARDH-LABST, " Net Dispatches - To Other Plant
 TRFSTK LIKE MARDH-LABST, "Material Transfer stock
 TRLOSS LIKE MARDH-LABST, " Transit Loss
 WHLOSS LIKE MARDH-LABST, " Warehouse Loss
 TLOSS LIKE MARDH-LABST, " Total Loss
 C_STK LIKE MARDH-LABST, " Closing Stock
 OTHADJ LIKE MARDH-LABST,
 END OF I_FINAL_TEMP.
For Materials
DATA: BEGIN OF I_MARA OCCURS 0,
 MATNR TYPE MARA-MATNR,
 MTART TYPE MARA-MTART,
 MEINS LIKE MARA-MEINS,
 LABST TYPE MARD-LABST,
 MAKTX LIKE MAKT-MAKTX,
 END OF I_MARA.
DATA: BEGIN OF I_STKMVMNTS OCCURS 0,
 BWART LIKE MSEG-BWART,
 SHKZG LIKE MSEG-SHKZG,
 VZBEW LIKE YW2_STKMOVEMENTS-VZBEW,
 END OF I_STKMVMNTS.
DATA: BEGIN OF I_FINALT OCCURS 0,
 WERKS LIKE MSEG-WERKS, " Plant
 MATNR LIKE MSEG-MATNR, " Material
 BUDAT LIKE MKPF-BUDAT, " Posting Date
 MTART LIKE MARA-MTART, " Material Type
 SPMON LIKE S031-SPMON, " Month
 MAKTX LIKE MAKT-MAKTX, " Description
meins(3), " UOM
 MEINS LIKE MSEG-MEINS,
 O_STK LIKE MARDH-LABST, " opening stock
 TRECEP LIKE MARDH-LABST, " total receipts
 PRODU LIKE MARDH-LABST, " Net Receipts - Production
 RECEP LIKE MARDH-LABST, " Net Receipts - Receipts
 SAL_RET LIKE MARDH-LABST, " Net Receipts - Sales Return
 TDISP LIKE MARDH-LABST, " total dispatches
 CUSTMR LIKE MARDH-LABST, " Net Dispatches - Customers
 OPLANT LIKE MARDH-LABST, " Net Dispatches - To Other Plant
 TRFSTK LIKE MARDH-LABST, "Material Transfer stock
 TRLOSS LIKE MARDH-LABST, " Transit Loss
 WHLOSS LIKE MARDH-LABST, " Warehouse Loss
 TLOSS LIKE MARDH-LABST, " Total Loss
 C_STK LIKE MARDH-LABST, " Closing Stock
 OTHADJ LIKE MARDH-LABST,
 MONTH(8) ,
 END OF I_FINALT.
DATA: IMKPFT LIKE I_MKPF OCCURS 0 WITH HEADER LINE.
DATA: IMKPFT1 LIKE I_MKPF1 OCCURS 0 WITH HEADER LINE.
DATA: IMARDT LIKE I_MARD OCCURS 0 WITH HEADER LINE.
DATA: IMARDHT LIKE I_MARDH OCCURS 0 WITH HEADER LINE.
DATA: T_FINAL LIKE I_MKPF OCCURS 0 WITH HEADER LINE.
DATA: IMKPFT2 LIKE I_MKPF OCCURS 0 WITH HEADER LINE.
FCAT is used for the field catalog
DATA: FCAT TYPE TABLE OF SLIS_FIELDCAT_ALV WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
for excluding the ICONs from the application toolbar
 FEXC TYPE TABLE OF SLIS_EXTAB WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
FS_LAYO is used for Grid Layout
 FS_LAYO TYPE SLIS_LAYOUT_ALV,
FEVENTS to handle the events TOP OF PAGE & USER_COMMAND
 FEVENTS TYPE TABLE OF SLIS_ALV_EVENT WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
FHEADER is used for List header
 FHEADER TYPE TABLE OF SLIS_LISTHEADER WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
sort is used for sorting
 FSORT TYPE TABLE OF SLIS_SORTINFO_ALV WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
 FCAT1 TYPE TABLE OF SLIS_FIELDCAT_ALV WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
 FS_LAYO1 TYPE SLIS_LAYOUT_ALV,
 GT_LIST_TOP_OF_PAGE1 TYPE SLIS_T_LISTHEADER,
 FEVENTS1 TYPE TABLE OF SLIS_ALV_EVENT WITH NON-UNIQUE DEFAULT KEY
 WITH HEADER LINE INITIAL SIZE 0,
 FHEADER1 TYPE TABLE OF SLIS_LISTHEADER WITH NON-UNIQUE DEFAULT
 KEY WITH HEADER LINE INITIAL SIZE 0,
 G_STATU_071 TYPE SLIS_FORMNAME VALUE 'Z_PFSTATUS',
 ALV_VARIANT1 LIKE DISVARIANT.
Variable Declaration *
TYPES: TRFF_TYPE_DEC_6_5(6) TYPE P DECIMALS 5.
DATA: FYEAR(4),
 MON(2),
 FYEAR1(4),
 MON1(2),
 OBAL LIKE MARD-LABST,
 CBAL LIKE MARD-LABST,
 INDEX TYPE I,
 COUNT,
 COUNT1 TYPE I,
 O_STK TYPE P DECIMALS 3,
 C_STK TYPE P DECIMALS 3,
 V_MJAHR LIKE MKPF-MJAHR,
 MONTHS TYPE TRFF_TYPE_DEC_6_5,
 MONTH TYPE I.
Global variables for handling ALV functionality
DATA: ALV_KEYINFO TYPE SLIS_KEYINFO_ALV,
 ALV_VARIANT LIKE DISVARIANT,
 ALV_LAYOUT TYPE SLIS_LAYOUT_ALV,
 ALV_REPID LIKE SY-REPID,
 ALV_PRINT TYPE SLIS_PRINT_ALV,
 ALV_DETAIL_FUNC(30),
 ALV_DEFAULT_VARIANT LIKE DISVARIANT-VARIANT,
 ALV_COLOURIZE_FIELDS LIKE MMIM_REP_PRINT-COLOR.
RANGES: R_BUDAT FOR MKPF-BUDAT.
*Added by Prabhu for year on 26.4.05.
DATA: IDATE LIKE R_BUDAT OCCURS 0 WITH HEADER LINE.
Selection Screen Elements *
SELECTION-SCREEN BEGIN OF BLOCK BLK WITH FRAME TITLE TEXT-001.
SELECT-OPTIONS: S_WERKS FOR MARD-WERKS OBLIGATORY NO INTERVALS.
PARAMETER: P_SPMON LIKE S031-SPMON NO-DISPLAY .
SELECT-OPTIONS: S_MATNR FOR MARA-MATNR OBLIGATORY,
 S_LGORT FOR MSEG-LGORT NO-EXTENSION NO INTERVALS,
 S_MBLNR FOR MKPF-MBLNR,
 S_BUDAT FOR MKPF-BUDAT OBLIGATORY .
SELECTION-SCREEN END OF BLOCK BLK.
SELECTION-SCREEN BEGIN OF BLOCK BLK3 WITH FRAME TITLE TEXT-004.
 PARAMETER : MTART LIKE MARA-MTART DEFAULT 'FERT' NO-DISPLAY.
SELECTION-SCREEN END OF BLOCK BLK3.
SELECTION-SCREEN BEGIN OF BLOCK BLK2 WITH FRAME TITLE TEXT-003.
SELECTION-SCREEN END OF BLOCK BLK2.
ADDED BY PRABHU FOR DAY-WISE REPORT.
SELECTION-SCREEN BEGIN OF BLOCK B3 WITH FRAME TITLE TEXT-007.
PARAMETERS: D1 RADIOBUTTON GROUP P1 DEFAULT 'X',
 M1 RADIOBUTTON GROUP P1,
 Y1 RADIOBUTTON GROUP P1.
SELECTION-SCREEN END OF BLOCK B3.
SELECTION-SCREEN BEGIN OF BLOCK B2 WITH FRAME TITLE TEXT-006.
PARAMETERS: ALV_DEF LIKE DISVARIANT-VARIANT.
SELECTION-SCREEN END OF BLOCK B2.
DATA: S_BUDAT1 LIKE S_BUDAT OCCURS 0 WITH HEADER LINE."prabhu
Initialization *
INITIALIZATION.
PERFORM ALV_INIT.
AT SELECTION-SCREEN ON VALUE-REQUEST FOR ALV_DEF.
PERFORM ALV_F4.
At Selection Screen
*AT SELECTION-SCREEN ON VALUE-REQUEST FOR p_spmon.
PERFORM monat_f4.
At Selection Screen *
AT SELECTION-SCREEN.
checking for the layout
PERFORM ALV_CHECK.
authorisation check for the Plant
PERFORM auth_check.
Validation for the Plant
PERFORM VALIDITY_CHECK.
IF MTART NE 'FERT'.
 MESSAGE E041 WITH 'Material Type must be FERT Only...'.
ENDIF.
IF D1 = 'X'." On 26.4.05.
 P_SPMON0(4) = S_BUDAT-LOW0(4).
 P_SPMON4(2) = S_BUDAT-LOW4(2).
ELSE.
 P_SPMON0(4) = S_BUDAT-LOW0(4).
 P_SPMON4(2) = S_BUDAT-LOW4(2).
ENDIF.
LOOP AT S_BUDAT.
 IF S_BUDAT-HIGH IS INITIAL.
 S_BUDAT-HIGH = S_BUDAT-LOW.
 MODIFY S_BUDAT.
 ENDIF.
ENDLOOP.
IDATE-LOW = S_BUDAT-LOW.
IDATE-HIGH = S_BUDAT-HIGH.
CALL FUNCTION 'FIMA_DAYS_AND_MONTHS_AND_YEARS'
 EXPORTING
 I_DATE_FROM = IDATE-LOW
 I_DATE_TO = IDATE-HIGH
 IMPORTING
E_DAYS =
 E_MONTHS = MONTH
E_YEARS =
DATA: I(3) TYPE C.
I = S_BUDAT-LOW+4(2).
CLEAR: R_BUDAT.
REFRESH: R_BUDAT.
*added by Prabhu for Only for Oneday.on 18.5.5
IF MONTH EQ '0'.
 MONTH = MONTH + 1.
ENDIF.
*added by Prabhu for Only for Oneday.on 18.5.5
DO MONTH TIMES.
 R_BUDAT-LOW = S_BUDAT-LOW.
 APPEND R_BUDAT.
ENDDO.
I = 0.
LOOP AT R_BUDAT.
 R_BUDAT-LOW4(2) = S_BUDAT-LOW4(2) + I.
 I = I + 1.
 R_BUDAT-LOW+6(2) = '01'.
 MODIFY R_BUDAT.
ENDLOOP.
LOOP AT R_BUDAT.
 CALL FUNCTION 'RP_LAST_DAY_OF_MONTHS'
 EXPORTING
 DAY_IN = R_BUDAT-LOW
 IMPORTING
 LAST_DAY_OF_MONTH = R_BUDAT-HIGH
 EXCEPTIONS
 DAY_IN_NO_DATE = 1
 OTHERS = 2
 MODIFY R_BUDAT.
ENDLOOP.
LOOP AT R_BUDAT.
 IF R_BUDAT-LOW4(2) = S_BUDAT-LOW4(2).
 R_BUDAT-LOW = S_BUDAT-LOW.
 MODIFY R_BUDAT.
 ENDIF.
 IF R_BUDAT-HIGH4(2) = S_BUDAT-HIGH4(2).
 R_BUDAT-HIGH = S_BUDAT-HIGH.
 MODIFY R_BUDAT.
 ENDIF.
For Summary on 26.4.05.
 IF Y1 = 'X'.
 CLEAR R_BUDAT.
 REFRESH R_BUDAT.
 R_BUDAT-LOW = S_BUDAT-LOW.
 R_BUDAT-HIGH = S_BUDAT-HIGH.
 APPEND R_BUDAT.
 CLEAR R_BUDAT.
 ENDIF.
ENDLOOP.
At Selection Screen *
AT SELECTION-SCREEN OUTPUT.
Start of Selection *
START-OF-SELECTION.
V_MJAHR = P_SPMON+0(4).
Get plant distinction warehouse/production
PERFORM GET_PLANT_DISTINCTION.
Collect the data from various tables
PERFORM GETDATA_FG_STOCK.
here the number of rows in the output table is found
PERFORM OUTPUT_TABLE_CHECK.
here the top of the page code is written, that is to be displayed
in the output
PERFORM Z_TOP_OF_PAGE.
here ALV layout properties are set
PERFORM Z_LAYOUT_SETTINGS.
ALV EVENTS for TOP OF PAGE and for USER COMMAND
PERFORM Z_ALV_EVENTS.
The field catalog is defined for the Primary List is defined in
the subroutine CREATE_FIELD_CATALOG include program ZPRRDOCR_FCAT
PERFORM Z_CREATE_FIELD_CATALOG.
This is for displaying the output
PERFORM Z_REUSE_ALV_GRID_DISPLAY.
*& Form getdata_fg_stock
Getting data from standard tables
FORM GETDATA_FG_STOCK.
For getting the Start date & end date of the month
PERFORM get_month_dates.
Getting the Opening Stock from MARDH table
IF MON EQ '01'.
 MON1 = MON.
 FYEAR1 = FYEAR.
 MON = '12'.
 FYEAR = FYEAR - 1.
ELSE.
 MON1 = MON.
 FYEAR1 = FYEAR.
 MON = MON - 1.
 FYEAR = FYEAR.
ENDIF.
PERFORM GET_RECORDS_FROM_DB.
*added for Month Summary on 26.4.05.
LOOP AT R_BUDAT.
 S_BUDAT-LOW = R_BUDAT-LOW.
 S_BUDAT-HIGH = R_BUDAT-HIGH.
*for Month
 P_SPMON0(4) = S_BUDAT-LOW0(4).
 P_SPMON4(2) = S_BUDAT-LOW4(2).
*for summary.
 IF Y1 = 'X'.
 LOOP AT S_BUDAT.
 S_BUDAT1-SIGN = 'I'.
 S_BUDAT1-OPTION = 'NB'.
 S_BUDAT1-LOW = S_BUDAT-LOW.
 S_BUDAT1-HIGH = S_BUDAT-HIGH.
 APPEND S_BUDAT1.
 CLEAR S_BUDAT1.
 ENDLOOP.
 ENDIF.
 IMKPFT[] = I_MKPF[].
 IMKPFT2[] = I_MKPF[].
 IMARDT[] = I_MARD[].
 IMARDHT[] = I_MARDH[].
 PERFORM MONTH_WISE.
 PERFORM PROCESS_MOVEMENTS.
 PERFORM CALCULATE_OPENING_STOCK.
 PERFORM UPDATE_NON_TRANSACTION_ITMS.
 PERFORM DELETE_EMPTY_RECORDS.
 CLEAR: IMARDHT,IMARDT,IMKPFT1,IMKPFT,I_FINAL,I_FINAL5.
 REFRESH: IMARDHT,IMARDT,IMKPFT1,I_FINAL,I_FINAL5,IMKPFT.
ENDLOOP.
CLEAR: R_BUDAT.
REFRESH: R_BUDAT.
*end of changes for month.
ENDFORM. " getdata_fg_stock
FORM MONAT_F4 *
F4-Hilfe für Monat *
FORM MONAT_F4.
DATA: BEGIN OF MF_DYNPFIELDS OCCURS 1.
 INCLUDE STRUCTURE DYNPREAD.
DATA: END OF MF_DYNPFIELDS.
DATA: MF_RETURNCODE LIKE SY-SUBRC,
 MF_MONAT LIKE ISELLIST-MONTH,
 MF_HLP_REPID LIKE SY-REPID.
FIELD-SYMBOLS: .
Wert von Dynpro lesen
GET CURSOR FIELD MF_DYNPFIELDS-FIELDNAME.
APPEND MF_DYNPFIELDS.
MF_HLP_REPID = SY-REPID.
DO 2 TIMES.
 CALL FUNCTION 'DYNP_VALUES_READ'
 EXPORTING
 DYNAME = MF_HLP_REPID
 DYNUMB = SY-DYNNR
 TABLES
 DYNPFIELDS = MF_DYNPFIELDS
 EXCEPTIONS
 INVALID_ABAPWORKAREA = 01
 INVALID_DYNPROFIELD = 02
 INVALID_DYNPRONAME = 03
 INVALID_DYNPRONUMMER = 04
 INVALID_REQUEST = 05
 NO_FIELDDESCRIPTION = 06
 UNDEFIND_ERROR = 07.
 IF SY-SUBRC = 3.
Aktuelles Dynpro ist Wertemengenbild
 MF_HLP_REPID = 'SAPLALDB'.
 ELSE.
 READ TABLE MF_DYNPFIELDS INDEX 1.
Unterstriche durch Blanks ersetzen
 TRANSLATE MF_DYNPFIELDS-FIELDVALUE USING '_ '.
 EXIT.
 ENDIF.
ENDDO.
IF SY-SUBRC = 0.
Konvertierung ins interne Format
 CALL FUNCTION 'CONVERSION_EXIT_PERI_INPUT'
 EXPORTING
 INPUT = MF_DYNPFIELDS-FIELDVALUE
 IMPORTING
 OUTPUT = MF_MONAT
 EXCEPTIONS
 ERROR_MESSAGE = 1.
 IF MF_MONAT IS INITIAL.
Monat ist initial => Vorschlagswert aus akt. Datum ableiten
 MF_MONAT = SY-DATLO(6).
 ENDIF.
 CALL FUNCTION 'POPUP_TO_SELECT_MONTH'
 EXPORTING
 ACTUAL_MONTH = MF_MONAT
 IMPORTING
 SELECTED_MONTH = MF_MONAT
 RETURN_CODE = MF_RETURNCODE
 EXCEPTIONS
 FACTORY_CALENDAR_NOT_FOUND = 01
 HOLIDAY_CALENDAR_NOT_FOUND = 02
 MONTH_NOT_FOUND = 03.
 IF SY-SUBRC = 0 AND MF_RETURNCODE = 0.
ASSIGN (MF_DYNPFIELDS-FIELDNAME) TO <MF_FELD>. " ==>> note 148804
<MF_FELD> = MF_MONAT.
 CALL FUNCTION 'CONVERSION_EXIT_PERI_OUTPUT'
 EXPORTING
 INPUT = MF_MONAT
 IMPORTING
 OUTPUT = MF_DYNPFIELDS-FIELDVALUE.
 COLLECT MF_DYNPFIELDS.
 CALL FUNCTION 'DYNP_VALUES_UPDATE'
 EXPORTING
 DYNAME = MF_HLP_REPID
 DYNUMB = SY-DYNNR
 TABLES
 DYNPFIELDS = MF_DYNPFIELDS
 EXCEPTIONS
 INVALID_ABAPWORKAREA = 01
 INVALID_DYNPROFIELD = 02
 INVALID_DYNPRONAME = 03
 INVALID_DYNPRONUMMER = 04
 INVALID_REQUEST = 05
 NO_FIELDDESCRIPTION = 06
 UNDEFIND_ERROR = 07. "<<== note 148804
 ENDIF.
ENDIF.
ENDFORM. "MONAT_F4
*& Form get_month_dates
Calculating the Month Start & End Date
FORM GET_MONTH_DATES.
IF M1 = 'X'.
 FYEAR = P_SPMON+0(4).
 MON = P_SPMON+4(2).
 CONCATENATE FYEAR MON '01' INTO R_BUDAT-LOW.
 R_BUDAT-SIGN = 'I'.
 R_BUDAT-OPTION = 'BT'.
 CALL FUNCTION 'BKK_GET_MONTH_LASTDAY'
 EXPORTING
 I_DATE = R_BUDAT-LOW
 IMPORTING
 E_DATE = R_BUDAT-HIGH.
 APPEND R_BUDAT.
 CLEAR S_BUDAT.
 REFRESH S_BUDAT.
 S_BUDAT-SIGN = 'I'.
 S_BUDAT-OPTION = 'BT'.
 S_BUDAT-LOW = R_BUDAT-LOW.
 S_BUDAT-HIGH = R_BUDAT-HIGH.
 APPEND S_BUDAT.
ELSE.
 FYEAR = P_SPMON+0(4).
 MON = P_SPMON+4(2).
 CONCATENATE FYEAR MON '01' INTO R_BUDAT-LOW.
 R_BUDAT-SIGN = 'I'.
 R_BUDAT-OPTION = 'BT'.
 CALL FUNCTION 'BKK_GET_MONTH_LASTDAY'
 EXPORTING
 I_DATE = R_BUDAT-LOW
 IMPORTING
 E_DATE = R_BUDAT-HIGH.
 APPEND R_BUDAT.
ENDIF.
ENDFORM. " get_month_dates
*& Form output_table_Check
checking for records for output
FORM OUTPUT_TABLE_CHECK .
DESCRIBE TABLE I_FINALT LINES INDEX.
IF INDEX EQ 0.
 MESSAGE I041 WITH TEXT-005.
 LEAVE LIST-PROCESSING.
ENDIF.
ENDFORM. "OUTPUT_TABLE_CHECK
*& Form Z_TOP_OF_PAGE
for setting the details in the top of page *
has no formal paramters *
FORM Z_TOP_OF_PAGE.
DATA: V_MON(2),
V_YR(40),
V_FIN(18),
V_FIN1(48),
LOW(10),
HIGH(10).
V_MON = P_SPMON+4(2).
V_YR = P_SPMON+0(4).
FHEADER-TYP = 'H'.
FHEADER-INFO = 'Stock Register Report (FG Stock)'.
APPEND FHEADER.
CLEAR FHEADER.
*if m1 = 'X'.
CONCATENATE 'Month = ' v_mon '.' v_yr INTO v_fin.
fheader-typ = 'H'.
fheader-info = v_fin.
APPEND fheader.
CLEAR fheader.
*endif."prabhu on 18.5.5
IF D1 = 'X'.
 CLEAR S_BUDAT.
 LOOP AT S_BUDAT.
 CONCATENATE S_BUDAT-LOW6(2) '/' S_BUDAT-LOW4(2) '/'
 S_BUDAT-LOW+0(4) INTO LOW.
 CONCATENATE S_BUDAT-HIGH6(2) '/' S_BUDAT-HIGH4(2) '/'
 S_BUDAT-HIGH+0(4) INTO HIGH.
 CONCATENATE 'Date = ' LOW ' - ' HIGH INTO V_FIN1.
 FHEADER-TYP = 'H'.
 FHEADER-INFO = V_FIN1.
 APPEND FHEADER.
 CLEAR FHEADER.
 ENDLOOP.
ENDIF.
ENDFORM. " Z_TOP_OF_PAGE
*& Form Z_LAYOUT_SETTINGS
this is done for setting the properties for the layout of the *
grid *
has no formal paramters *
FORM Z_LAYOUT_SETTINGS.
FS_LAYO-ZEBRA = 'X'. " Output in Zebra pattern
FS_LAYO-DETAIL_POPUP = 'X'. " A popup window appears to give
FS_LAYO-DETAIL_TITLEBAR = TEXT-022.
FS_LAYO-COLWIDTH_OPTIMIZE = 'X'.
ENDFORM. " Z_LAYOUT_SETTINGS
*& Form Z_ALV_EVENTS
This is used for handling the events TOP OF PAGE and the USER *
COMMAND event *
has no formal paramters *
FORM Z_ALV_EVENTS.
CALL FUNCTION 'REUSE_ALV_EVENTS_GET'
 EXPORTING
 I_LIST_TYPE = 0
 IMPORTING
 ET_EVENTS = FEVENTS[].
READ TABLE FEVENTS WITH KEY NAME = 'TOP_OF_PAGE'.
IF SY-SUBRC = 0.
 FEVENTS-FORM = 'Z_TOPOFPAGE'.
 MODIFY FEVENTS INDEX SY-TABIX.
 CLEAR FEVENTS.
ENDIF.
READ TABLE FEVENTS WITH KEY NAME = 'USER_COMMAND'.
IF SY-SUBRC = 0.
 FEVENTS-FORM = 'Z_USER_COMMAND'.
 MODIFY FEVENTS INDEX SY-TABIX.
 CLEAR FEVENTS.
ENDIF.
ENDFORM. "Z_ALV_EVENTS
*& Form Z_CREATE_FIELD_CATALOG
here the field catalog is created for the primary list *
no formal parameters *
FORM Z_CREATE_FIELD_CATALOG.
for the Plant
FCAT-FIELDNAME = 'WERKS'.
FCAT-KEY = 'X'.
FCAT-OUTPUTLEN = '000005'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Plant'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'CHAR'.
APPEND FCAT.
CLEAR FCAT.
for the Material Type
FCAT-FIELDNAME = 'MTART'.
FCAT-KEY = 'X'.
FCAT-OUTPUTLEN = '000006'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'MatTyp'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'CHAR'.
APPEND FCAT.
CLEAR FCAT.
for the Material No.
FCAT-FIELDNAME = 'MATNR'.
FCAT-KEY = 'X'.
fcat-hotspot = 'X'.
FCAT-OUTPUTLEN = '000018'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Material'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'CHAR'.
APPEND FCAT.
CLEAR FCAT.
for the Material Description
FCAT-FIELDNAME = 'MAKTX'.
FCAT-KEY = ''.
FCAT-OUTPUTLEN = '000040'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Description'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'CHAR'.
APPEND FCAT.
CLEAR FCAT.
for the Unit of Measure
FCAT-FIELDNAME = 'MEINS'.
FCAT-KEY = ''.
FCAT-OUTPUTLEN = '03'.
FCAT-JUST = 'C'.
FCAT-SELTEXT_M = 'UOM'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'UNIT'.
APPEND FCAT.
CLEAR FCAT.
for the Plant
FCAT-FIELDNAME = 'MONTH'.
FCAT-KEY = 'X'.
FCAT-OUTPUTLEN = '08'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'MONTH'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'C'.
FCAT-DATATYPE = 'CHAR'.
APPEND FCAT.
CLEAR FCAT.
for the Opening Stock
FCAT-FIELDNAME = 'C_STK'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Opening Stock'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
fcat-do_sum = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.
for the Total Receipts
FCAT-FIELDNAME = 'TRECEP'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Total Receipts'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
FCAT-DO_SUM = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.
for the Production
FCAT-FIELDNAME = 'PRODU'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Production'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
FCAT-DO_SUM = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.
for the Other Plant Receipts
FCAT-FIELDNAME = 'RECEP'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Othr Plnt Recpts'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
FCAT-DO_SUM = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.
Sales Return
FCAT-FIELDNAME = 'SAL_RET'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Sales Return'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
FCAT-DO_SUM = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.
Total Dispatches
FCAT-FIELDNAME = 'TDISP'.
FCAT-HOTSPOT = ' '.
FCAT-OUTPUTLEN = '000016'.
FCAT-JUST = 'L'.
FCAT-SELTEXT_M = 'Total Dispatches'.
FCAT-DDICTXT = 'M'.
FCAT-INTTYPE = 'Q'.
FCAT-DATATYPE = 'QUAN'.
FCAT-DO_SUM = 'X'.
FCAT-JUST = 'R'.
FCAT-NO_ZERO = 'X'.
APPEND FCAT.
CLEAR FCAT.

Trading Partner Summary Report not getting genrated in PDF

Hi all
We are running EBS r12 on solaris 5.10 machine.
Problem is there is a report called "Trading Partner Summary Report"
it is getting completed successfully but when i try to c the output it says
File does not begin with '%PDF-',
Please help
Regards
Musaddaq

Hi,
Please also see:
Note: 955203.1 - SEPA Payment Format Ends With FILE DOES NOT BEGIN WITH '%PDF-%'
Note: 905198.1 - Printing Error: File Does Not Begin with '%PDF-'
Regards,
Hussein

IPCCX Agent Summary Report

Good Day,
I have read through some cisco documents and can not get a clear understanding of the IPCCX historical reports.
I would like to know if the " Not Ready Time " on the agent state summary report also includes the Work time?
If I count up the " Not Ready Time + Ready Time + Talk Time + Work time " it does not add up to the Total Logged-in time.
Can you please assist me in answering these questions.
regards,
Hannes

The reports are all documented in detail in the user guide, in the section titled 'Description of Historical Reports'.. it also includes details of how each field is calculated:
For V8.0 http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801HRug.pdf
For V7.0 http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
Regards
Aaron
Please rate helpful posts...

Agents showing in NOT READY Reason Code Summary Report

I have a large install, with over 100 skills and CSQs. Three agents always show up in everybody's Not Reason Code Summary Report, even though they are not assigned to those skills. At this point none of these three agents has ever been active. My assumption is there is a bug that until an agent actually goes Active at least once this happens. I am looking for confirmation, documentation of such.
Thanks.

Hi,
What is the version of IPCC you are running?
What do you mean when you say agent goes active?
Please refer to this guide below for UCCX 5.0. Refer to pg 65 for Agent Summary report.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601hr.pdf
See if it has the information you are looking for.
So you mean to say you filter this report based on Skill name and still see those 3 agents evene when you chose a skill which is nto assigned to three of them?
Thanks
Ankita

Agent detail report shows calls outside the time range

Hi all,
I have an UCCX 7.0 SR5 call center. My problem is that the agent detail report is showing calls outside the defined time range on the historical reporting client.
Those calls start slightly after the end time difined in the HR client.
Is there any explanation for this behaviour?
Best Regards,

Hello Hatem,
I think that might be expected. In the Agent Detail Report the call start time is the time the call rang at the agent's extension and not necessarily the actual time the call started. So the report will show the call was really received within the time range but it rang the agent slightly after that time.
HTH
Pablo

Add navigation call to another report BETWEEN existing calls in Answers

Hi,
Would anyone know how to add a navigation call to another report BETWEEN existing
navigation calls ? At the moment I can only add them to the END of all the other navigation
calls.
Many thanks,
- Jenny

You can write all that data out to text file yes. The problem is that writing out to files is done using the Doc Template step and the template has to be of a known configuration. So you could write one line of data or XML out to a file and then the next call would have to be a file with a different name. That is fine if you have a parser application somewhere picking up each file as it comes out.
If you are looking for a batch job over night thing, then I would suggest a custom historical report run on the Schedule that outputs to a data or csv type file.
Other than that, there is not much you can do without getting into crazy custom Java in the code.

Media Quality Summary Report Lync 2013

Hi,
I need the
table minimum and maximum values
allowed for these metrics
Optimal range Acceptable range
Media Quality Summary Report Metrics (Audio
Call Summary)
Round trip (ms), Degradation (MOS) ,Packet loss, Jitter (ms), Healer concealed ratio, Healer stretched ratio, Healer compressed ratio
Media Quality Summary Report Metrics: (Video Call Summary)
Avg bit-rate (Kbits/s), Low bit-rate %,
Outbound packet loss, Frozen frame %, Outbound avg frame rate, Inbound avg frame rate, Inbound low frame rate %, Client health %
Media Quality Summary Report Metrics: (Application Sharing Call Summary)
Jitter (ms), Avg. relative one way, Avg. RDP tile processing latency, Total spoiled tile %
Intergrupopartner
MedellinColombia
Best Regards

Hi,
The network health is expressed by the number of poor audio streams, where a poor stream is defined as having a packet loss rate over 1 percent and a maximum packet loss rate over 5 percent.
Call classification metric
Optimal range
Acceptable range
Jitter
20 milliseconds
30 milliseconds
Packet Loss
0.10
0.05
Network MOS Degradation
0.60
1.0
Round Trip Time
200 milliseconds
500 milliseconds
Healer Metric: Concealed
0.03
0.07
You can refer to the following two links to understand it easily:
http://blogs.technet.com/b/jenstr/archive/2013/06/11/viewing-network-health-trends-using-qoe-data.aspx
http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

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