Historical Reports in UCCX 7.0

Is there report available in UCCX 7.0 to find out the detailed activity on ivr; like how many call hit the ivr and for how long those callse were on ivr.

Yes I think that Call detail by Call CCDR might help you.
Please find the information about all the reports in the following link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
HTH
Walter Solano

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    Look in CCX under RmCm > Resources. Do you see both entries? If not, check the Inactive Agents link in the top-right; does the second entry appear there? At some point the second varaition of the user existed and it's now in the db_cra until those records get expunged.
    Please remember to rate helpful responses and identify helpful or correct answers.

  • Historical Reports question // UCCX 7.0

    Hello,
    I was wondering for how long the HR records are available for report generation?
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  • Historical Reporting on UCCX 7.0

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  • Custom Historical Report UCCX 8.5 requirement question

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  • UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

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    Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server. 
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    I was doing some more research looking at the DB schema for UCCX 8.
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  • Not able to generate UCCX Historical Report of one agent

    Dear All,
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    Durraze Khan

    Rajesh,
    Put a breakpoint and try to debug the report step by step.
    You will findout the reason very easily.
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  • UCCX 9.0(2) Historical reports

    We recently upgraded to UCCX 9.0(2) and now use the CUIC for historical reports.  So far it seems like a step backwards in terms of ease of use and flexibility in running various reports.
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    It was working when using together with HRC? By any change it was a customized reporting?
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  • UCCX Historical Reporting - Transferred Calls

    Hi All,
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  • UCCX historical reporting

    Hi,
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    Dinesh Joshi

    Hi.
    This post belongs to the Contact Center session.
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    G.

  • UCCX Historical Reporting Automated Install

    Does anyone have any pointers on how to automate the install for UCCX Historical Reports?  7.01(504)

    Hi Lisa
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    2) No, there is not. You would need a custom report to produce this if it is important.
    Regards
    Aaron HarrisonPrincipal Engineer at Logicalis UK
    Please rate helpful posts...

  • UCCX 7 Historical Reports Tool Question

    Hi, I'm new to this tool and was wondering how I can see the report builds for the existing reports within the historical reports tool.  Is there a way to get into the pre-existing reports using Crystal Developer?  Any help and all help is appreciated.
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  • UCCX V7 Historical Reports

    Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is not available on V7.

    Thanks for the replies and followed recommendations , user is pillingk in this example although no-one can log on , any ideas why the error is still occuring ?

  • Historical Reports UCCX 7.0

    Hi,
    When I run a query with CCX Historical Report, for example on the activity by CSQ, I see all the CSQ and the CSQ removed.
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    How to completely remove these elements ?
    I encounter this problem with two UCCX 7.0.
    Anyhow, any help would be appriciated.
    Thanks
    Romuald

    Hi Romuald,
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    SELECT distinct csqname FROM db_cra.dbo.contactservicequeue
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    Please let me know if you have any questions about this and if this has been helpful please rate the post.
    Thanks
    Mike

  • Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

    Hello,
    I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.
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    Hi,
    if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.
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