HLK Test Suite - Printer Driver Test Failures

Hi,
I'm trying to run HLK Certification tests for our Printer Driver. The driver was recently certified for Windows 8.1/2012 Server R2 successfully using Microsoft's HCK2.1 Suite.
Using the new HLK for Window 10 Tech Preview, I am seeing quite a few failures. These include:
1) "Zero files are copied when Trying to Copy From Path "\\ZTHLK10.qaefi.com\tests\AMD64\print\INFGate\INFGate.exe"....Failing the Task" or "Error: Copying File "C:\hlk\JobsWorkingDir\Tasks\WTTJobRun9803FEBE-06D4-E411-80C1-044B80808003\PTConform.xml.trace"
Fails"
It look like the Suite cannot locate it's own files. For the first example above, I could manually change the path in the test parameters but is that what I'm expected to do? Shouldn't the Suite know where the tests are located? I don't
know about the second issue. I installed the suite using default settings.
2) There are 5 new tests for Mobile Printing. Does anyone know where I can find guidelines for printer drivers? I am guessing that our driver needs updates to support Mobile printing but I have not been able to find any documentation.
Thanks!
Al

Hi Alan,
According to your description, I suggest to contact Windows Hardware Testing and Certification Forum for further help:
http://social.msdn.microsoft.com/Forums/en-US/whck/threads
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and
other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Print Driver Isolation: What exactly constitues a printer driver instability, failure or bad driver?

Server OS: Windows 2008 R2 Standard
The Microsoft PDI blogs and HP PDI Documentation detail PDI prevents a printer driver instability, failure or bad driver problem.
What exactly constitues a printer driver instability, failure or bad driver? They're rather vague terms. Is it specifically poorly coded drivers, drivers causing problems that are "by design" etc...
Could someone please explain how PDI knows this?
OR
Is it simply a case of using PDI to proxy off print jobs to an isolated host process keeps it separate from the main Spool process and therefore the theory being drivers that cause a problem (any problem?) cannot interfere with the main Spool process?
Thanks
Alex

Thanks for this.
The reason I ask as we're finding PDI doesn't always prevent the Spooler service from breaking. Specifically hitting 100% CPU usuage and causing the Print Server to grind to a halt.
(namely another thread here:
https://social.technet.microsoft.com/Forums/en-US/ea562bee-6356-49c3-ad1f-e86944a30d25/windows-2008-r2-standard-spoolsvexe-process-hitting-100-cpu-usage).
This is presuming the issue is the print driver that has been coded using "poor coding guidelines" of course. Hence the question.
"If you would like to debug a few failures, I can point to several scenarios to easily kill the process."
How do you mean?
Thanks

HP print driver install failure

I have been using a HP Photosmart 110 printer with my Toshiba Satellite for over 2 years with no problems. I had to do a factory restore to the computer and now the driver will not install. I have all the Microsoft updates installed. The HP disk
will not run and I have downloaded the newest version and the same results. The install dies after you start the setup program it starts to extract. When it reaches 100% it just stops and nothing is done. There is no error message displayed but in the log
files this appears
Faulting application name: Setup.exe_HP Installer, version: 14.0.290.0, time stamp: 0x4afe6917
Faulting module name: Setup.exe, version: 14.0.290.0, time stamp: 0x4afe6917
Exception code: 0xc0000094
Fault offset: 0x00098a2b
Faulting process id: 0x12c8
Faulting application start time: 0x01cf67c6681f8d1a
Faulting application path: C:\Users\Micky63\AppData\Local\Temp\7zS578F\Setup.exe
Faulting module path: C:\Users\Micky63\AppData\Local\Temp\7zS578F\Setup.exe
Report Id: a6ee7fdb-d3b9-11e3-a848-00266ce02c4

I'd probably ask them over here.
HP Printer, All-in-One Install & Setup
or
Windows Devices on
Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Hp Photosmart All In One d110a Printer Driver Installation Failure

I have tried over and over to install my printer wirelessly (as it is usb connected to my desktop that is a piece of crap and freezes all the time) to my Toshiba laptop. I have tried everything I can think of or have read, but nothing works! I am so frustrated and I just need to print my work, as I am a college student. I have uninstalled everything and reinstalled numerous times, I have redownloaded drivers and everything over and over, I feel like I've tried everything and it just fails. It doesn't even tell me it failed. I have to go into the control panel, into the printers and devices menu, and look at the printer icon (as microsoft word doesn't even show it's there at all). It says the network is connected but on down it says needs troubleshooting, yet the only issue it says it has is to install the full feature drivers and software which I have done so many times I'm ready to just throw the printer out the window. It just doesn't install or something, I don't know. Help please!!!!!!!!!!!

Try downloading the software from here after deleting what you've already installed from /Library/Printers/hp:
http://support.apple.com/kb/DL907
You could also use the AirPrint driver:
http://support.apple.com/kb/HT4356
Hope this helps

Memory Test Failure:

I was digging in my computer drawers for a plastic thing to hold one of my SD cards, and then I found a RAM chip that is 512MB. I need lots of these for the imacs, but I tried to install it, and it didn't work......
It is a Dell Memory. Make your next upgrade Dell Certified Memory. and there is also the sticker with the M with the circle around it and the small OS9-style font and a bar code.
It came with one of my imacs!!!!! It was inside it already. I don't remember if I took it out before or after one of the imacs stopped functioning. (also...could that be the cause of the damage of my first 500mhz imac??????)
I put it in a dark blue 400mhz imac and it has 10.3.9 and 9.2.2 but I have it set to boot into 9.2.2 and it said "Memory Test Failure" or something like that. Everything booted successfully. And then I went to System Profiler. And it did not say 512MB.
My very first mac was a power mac g3 and it had issues. I thought it would be any number of things. I dismantled it. While I did not have any 512 modules (I want and need lots of them) I decided, reluctlantly, to put in some of the 256mb modules in the imac. And...
One of the modules caused the imac to never boot. I took that one out. I put another one of them in and instead of the chime, it there was a sound that was similar length, but it sounded like a common stand-alone analog television not recieving any signals. That static noise with the white "snow"?? It sounded like that. "BZZZZ"!! I took that one out. There are two 256mbs, but I want 2 512mbs,
and...
THAT is what was wrong with the power mac G3?!?!?!?!?!?! I already took it apart, thinking there wasn't anything easily fixable on it!!!! }=S I guess I will put it together again... But that won't happen until I have some more RAM chips... I do not like 64 mb and 128 mb chips. }=S
All 4 of the 256mbs were functioning. I bought them as used, and it said that it will fit in g3s. Why are 2 of the 256mbs not functioning any more???? I once had Tiger on Power Mac g3. It is a blue and white g3. Could Tiger's Dashboard have zapped the ram chips??!!!!!!!
Anyways, for every imac, I would like 2 512 modules. Which ones will work??? Ones that are certified Dell are obviously not. XD
and will dashboard zap the memory?????? I do not have Tiger installed, but if I install it, will it damage the memory????? =S

Which iMac do you have? All iMac G3 models only have two memory slots.
What iMac do you have?
Query by serial number
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
or
http://www.chipmunk.nl/klantenservice/applemodel.html
( hint by K Shaffer )
You could buy an external DVD drive. It needs to be firewire and bootable by Mac OS. If you have another PPC with firewire, you could try target Disk mode and installed tiger that way.
You need to figure out the level of your firmware before installing 10.2 or greater. ( The PC name for firmware is BIOS. ) Installing 10.2 with a down level firmware will most likely make your iMac unusable and difficult to fix.
Open Firmware, boot into Open Firmware.
Power on your iMac while holding down commandoption+of
The first output line contains the firmware level. Mine reads:
Apple PowerMac4,1 4.1.9f1 BootRom built on 09/14/01 at 13.18.04
Copyright 1994-2001 Apple Computer Inc.
On my machine, I have 4.1.9f1.
What firmware do you need?
http://docs.info.apple.com/article.html?artnum=86117
For a slot loading iMac, this article indicates that you need to be running 9.1 or later version of Mac OS Classic.
http://docs.info.apple.com/article.html?artnum=75130
"The iMac Firmware Update 4.1.9 will only run on iMac computers with lot-loading CD or DVD drives running Mac OS 9.1 or later from a local drive. If you are using Mac OS X you must boot from a local Mac OS 9.1 or later writeable partition (not a CD, or network disk) prior to following the update instructions."
You can download the Mac OS 9 updates from the Apple site.
http://support.apple.com/kb/HT1387?viewlocale=en_US
For tiger, you need 256meg of memory.

Error message when trying to recover HD: PXE-E61 Media test failure

Hi all, new to forums, lots of good info and support here.
Got the BSOD last week. Have been trying all of the various fixes mentioned on the board, to no avail. I went back multiple pages looking for alternatives to try. After stepping away for a few days, I got farther today than I did when I was frustrated. F12, chose to boot HDD, and got the following LOOPING error message:
PXE-E61 Media test failure check cable
PXR-MDF exiting PXE rom
Which gives me hope that I may not have to replace my hard drive.
I have a satellite L455-5975, and have ordered recovery disc from acclaim ('0' option didn't work for me, which makes me wonder if Toshiba time limits that support, but that's off topic)
So it looks to me like my RealTek Ethernet Controller might be the problem? Any thoughts or suggestions? Anything I can do or should I wait for recovery disk to arrive? I worry that the recovery disk isn't going to do what I need. Do I need to replace the ethernet controller, or is this a sign of a hard drive issue? I consider myself 'fairly' tech savvy, but I've never taken a computer apart/put one together myself. It would definitely cost less for me to replace HD myself than putting it in the shop. So I'm willing to try that option if need be.
I appreciate any help/support! Reading some of the previous posts make me wonder if rather than investing more money in the satellite, if I shouldn't instead be saving up to buy a new(er) model.

Creedym...
I have a very similar problem with my mini-notebook model NB305.
I'm getting the same message and can't get past F2 or F12.
Bottom line; I ordered the recovery data from Toshiba on-line by model number ---not by type. They sent two DVDs. My unit doesn't have an optical drive.
First call to "John"---yes, you can copy the data to a thumb drive and use that.
Almost two hours of transferring --- the NB305 did not respond to the thumb drive.
Second call to "Paul". After some consultation on his part with someone else he told me that they don't make a thumbdrive (USB) recovery disk for my model, that's why I received two DVDs. ! I would have take it to a shop where they etc...
I haven't decided what to do next. Maybe purchase an external drive rather than take it to a repair shop where it will probably cost more than buying an inexpensive external drive.
t.

Error Message: PXE-E61 media test failure, check cable

Hi,
Recently when I have loaded up my laptop one of two things has happened:
1) I am taken to Windows error recovery and told that I can either launch windows boot repair or start windows normally. Both lead to a screen which says 'Status: 0xc00000e9, Info: An unexpected I/O error has occurred. It also says that 'windows has experienced a problem communicating with a device connected to your computer. This error could be caused by unplugging a removable storage device, or by faulty hardware such as a HDD or CD-ROM drive'.
2) I am greeted by a black screen with a lot of text, but one line in particular says : 'PXE-E61 Media test failure, check cable'
Having read some forums online I have checked the BIOS and the Hard Drive is being detected sometimes, but other times is 'not present'. On examining the boot order the HDD is registered as the first thing to boot.
I was hoping that some of you would be able to help me out a bit more here, because I'm a bit of a novice when it comes to repairing computers! Any advice that you can give would be appreciated.
My computer is a Toshiba Sattelite-C660D-102
Thanks !

Your hard drive is more than likely failing and will need replaced. You can also check to make sure your hard drive is properly seated and has a good connection.

HELP PLEASE - media test failure - check cable

Hi - I have a toshiba satellite 1955-s801. It crashed on me some time ago and I am now trying to fix it.
The message I receive when I turn it on :
" For Realtek RTL8139 (A/B/C)/,RTL8130 PC/Fast Ethernet Controller V2.12 (010425)
PXE-E61 media test failure - check cable
Exiting PXE ROM PXE-MOF"
This message continues to repeat itself over and over.
I read through alot of messages and decided to try to run the 'recovery discs' from when I first received the computer. There are 3-recovery discs.
I followed the directions, and at this time, I have only put in disk 1.
It kept looping around back to same prompt messages once it said "starting windows 95" . I kept repeating answering the questions with yes and yes.
Now - the screen is stuck on "In Touch with Tomorrow" TOSHIBA.
The recovery disk instructions said not to touch the computer once I start the process. Although, I do not know what to do now. I tried F2 or F12 - but neither does anything. I believe the screen is now frozen.
If anyone is out there and can help, I sure would appreciate it!
thank you
chris

Satellite 1955-S801
Downloads here.
Would a new hard drive fix this computer?
Nobody can tell you for sure, but it's likely.
Maybe it's time for a newer model?
-Jerry

Message "PXE-E61: Media test, failure, check cable, PXE-M0F: Exiting PXE ROM"

Please help! I have a Satellite L300 laptop, bought in October 2008, and never had any problems until this January. In January I took it to Future Shop under warranty and they had to replace hard drive. Everything was fine until the beginning of April when it started to freeze unexpectedly anywhere from 5 mins after start up to 45 mins later.
It would first go to a blue screen saying it had detected serious problems and would shut down to protect itself, (the page was too fast to read entirely or copy), then on start up would either scan through indexed files, or go straight to a black page with this message:
"Intel UNDI, PXE-2.1 (build 082)
Copyright (C) 1997-2000 Intel Corporation
For Realtek RTL8101E/8102E PCI-E Ethernet Controller v.105 (071227)
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting PXE ROM
No bootable device -- insert boot disk and press any key"
It did this numerous times, and said in the control panel that it had problems but no solutions, and my virus scans came back fine, so I took it back to Future Shop assuming it was the hardware again. They scanned it and said it isn't the hardware, but software could be the problem so they did a system restore.
The day I brought it home it started happening again, so I took it back to see them 2 days later. They said they found nothing doing extensive scans and no messages came up when they used it.
I've tried searching other forums and everything that mentions this message "PXE-E61" says its a hard drive issue. There is nothing on the microsoft, future shop or toshiba forums on this that I can find...curious...The Future shop guy thought maybe it was my router for internet, but it shuts down/freezes in two different locations with completely different internet service.
Any suggestions? I'm desperate and Future shop is useless.

The answer is right above your question.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Equium A100-147 with error message "PXE-E61 Media Test Failure"

Hi all,
I have Equium A100 out of warranty, due to error message "PXE-61 Media Test Failure" I took it to my local computer menders, they told me my Toshiba 60gb hard drive had failed (MG6034GSX) and replaced it with a another 120gb model.
I tried to reload system from Toshiba recovery disc, reload reaches 75% then messages come up saying it can't find loads of operating system files.
Thinking the Recovery disc was faulty I obtained a replacement from Toshiba, and this reload disc gave the same problem.
I have loaded XP Professional on to 120gb HDD and it runs OK but I would like to load original as it came with XP MCE.
Is my problem the 120gb HDD which should be as original 60gb and has the HDD got to be genuine Toshiba to accept the recovery media ?
Does anybody have any ideas, I would really appreciate your help.
Cheers
diggermender

Hi R2D2
Thank you for your help. I tried the default bios settings and reformatting the HDD and an OS reinstall with the same outcome.
As you said it could be a HDD problem I returned it to the people who fitted the replacement HDD, they diagnosed a faulty HDD, replaced it under warranty and installed the OS for me. I guess the answer to "does the replacement HDD have to be genuine Toshiba" is no, in my case it doesn't.
Machine is now working fine. Thank you for your help, it's really appreciated and once again I think this is a great forum.
Cheers
Diggermender

Problems with 1st Boot (media test failure, disk boot failure)

I have the K7N2G motherboard.
I hooked up everything in my system and on my first boot I get this error:
PXE-E61: Media Test Failure, check cable
PXE-M0F: Exiting NVIDIA Boot Agent
DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER
So, I figure I'll start from scratch and just start with the floppy drive, cpu, and ram hooked up and I get the same error. Here are my specs:
MSI K7N2G
Athlon 2400
Kingston PC3500 RAM
Volcano 7 Fan/Heatsink
Seagate Barracuda V SATA 80 GB
Verbatim CDRW 52/24/52
Any help or suggestions would be greatly appreciated.

This happens if:
- The hard drive is not installed
- An Operating System is not installed
- The BIOS cant detect the hard drive, maybe:
= The wrong jumpers are set on the hard-drive
= The cable is not polarised and pin 1 is on the wrong pin
- The hard-drive has not been set-up in the BIOS
Try something like the above

Satellite A205-replaced HDD and recovery CD not working; media test failure

Please help,
My wife's computer crashed, it all started with windows\system32\en file corrupt or missing. Took it in to the geek squad and diagnostics test said hard drive corrupt.
(Trying to recover the data is another problem to solve later)
To save money I ordered a new HDD (WD320GB) installed the new HDD, inserted the recovery disc and get the following message:
Pre-boot execution Environment (PXE) v2.1
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting PXE ROM
Operating System not found
I can see the new HDD in the BIOS, I've changed the boot order to start with CD/DVD drive but still get the message above.
What now?
Thanks for any help that I can get.

I want to say thanks to all who helped. The problem with recovery CD's not working was the DVD drive.
I was able to get a used DVD drive really cheap and was able to reinstall to factory condition.
Just for kicks once the install and all updates were completed I stuck the old DVD drive back in and still didn't work. So other than alot of time online and looking around for a DVD drive that would fit the laptop, I spent less than $10 for DVD drive and $65 for another hard drive which is good news, the bad news is my wife couldn't live anylonger without Facebook and bought another laptop, HP this time.
Well my daughter will have a Tosh to do her school projects.
Now to figure out what caused the crash, loss of data and DVD not to work in the first place.
Thanks again for all your help.
Happy New Year

Z935 media test failure need help

All- seems I have caught a nasty bug on my Z935. On start up it goes to black screen with PXE-E61: Media test failure, check cable
PXE-M0F: Exiting Intel Boot Agent
Insert system disk in drive
Press any key when ready....
Obviously the only disc drive for this is external; unless it is referring to the hard drive? Also none of the FN keys work at all- just stuck on this screen no matter what? Lease help. Thanks in advance.

this kind of message PXE-E61: Media test failure is referring to the internal HDD of the laptop.
Best Resolution: Contact the manufacturer for warranty service if the laptop still on the warranty.
Toshiba Customer Service: 1800.457.7777
BTW IF YOU THINK IT HELPS ALOT. PLEASE DONT BE AFRAID TO CLICK KUDOs STAR^_^
- cokies

Satellite Pro L10: PXE-E61 - Media test failure check cable error message

I recently bought an L10 laptop without the hard drive and everytime i try to boot it with a newly installed hard drive i get this message .
PXE-E61 :MEDIA TEST FAILURE CHECK CABLE
PXE-MOF: EXITING PXE ROM
OPERATING SYSTEM NOT FOUND.
CAN SOMEONE MAKE SENSE OUT OF THIS AND EXPLAIN IT TO ME AND ALSO HOW CAN I GET RECOVERY SOFTWARE AS I DO NOT HAVE THE TOSHIBA RECOVERY CD BUT I DO HAVE THE CoA STICKER ON LAPTOP.
IM DESPERATE PLESE HELP

Hi Nash,
Your problem is quite straightforward and can be summarised as follows.
1. You bought a notebook without a hard drive and presumably installed a new hard drive.
2. You then tried to boot the system from the new hard drive.
The problem here is that there is not yet an operating system installed on the hard drive and as a result the BIOS will try to find an operating system in other places, such as your CD drive, your floppy drive (if you have one), and finally a network connection to a local LAN. If none of these are successful you will receive the error message that you reported.
The obvious solution here would be to install an operating system on your hard drive and you can choose either an original Toshiba recovery disc (obtainable from your local Authorised Service Partner) or you can opt to buy an original Microsoft XP disc in which case you will need to download and install the Toshiba utilities and drivers from the Toshiba web site. My preference would be to get a recovery CD from Toshiba since this will install a guaranteed system with all the necessary utilities and drivers.
Your BIOS will normally be set to search for an operating system on your FDD/CD-ROM, then your HDD and finally on a network lan connection. Once you obtain a recovery CD just load it into your CD-ROM and power on your notebook. The system should find it and then start the installation process. Just follow the on-screen instructions and you should have a valid operating system on your hard drive in about 20-30 minutes.
best of luck,

PXE-E61: Media test failure, check cable Error Message

My wife’s Satellite L505 (PULU0U-03C003) with Windows 7 Home Premium has started faulting out to this message on a regular basis, at least once a day or more:
Realtek PCI Express Fast Ethernet Controller Series v1.15 (090224)
PXE-E61: Media test failure, check cable
PXE-M0F: exiting PXE ROM
No bootable device – insert boot disk and press any key
I can power down the laptop and then turn it back on again. After going through the “did not start (I think its called that) window, then computer boots successfully and everything works fine for a time. I have attached a photo of the error message.
I checked as many of the messages as I could but didn’t find anything that seemed quite the same. Any suggestions or thoughts?
Thanks - Chet
Attachments:
Error Message - Delores Toshiba Laptop (2).jpg ‏433 KB

A PXE error typically means that the Boot Priority in the Bios is set incorrectly and the computer is trying to boot from the LAN port. Make sure that the hard drive (HDD) is the first boot device and the LAN port is the last boot device.

HLK Test Suite - Printer Driver Test Failures

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