Ho to activate visual voicemail

I unfortunately didn't pay attention to that first message I heard when I activated my iPhone and no I can't seem to get that information again. My voicemail is just as it was with Cingular before the iPhone and I can't figure out how to activate the visual voicemail now. Any tips?
Thanks,
Dan

davberk,
After a rather lengthy call to at&t, my visual voice mail is working. Thanks to the folks that helped me, they were great.
Wow, I have to say this is cool. No more dialing in to check voice mail. It's just there. Waiting for you.
If there's anyone else whose visual voice is not working, I'd call at&t and make sure it's actually on your rate plan.
Matt

Similar Messages

Unable to activate visual voicemail. Get error code 9009.

Took the device to the Verizon store and they couldn't figure it out either. My husbands phone (same model) having the same problem. Verizon is replacing due to warranty. Anyone else have this issue?

This happened to me also (on a Note 4). Here's what I did to resolve it:
1. Open the phone feature, access the dialer and dial *73. I received a prompt stating that my call forwarding was activated. I pressed the deactivate button.
2. Go to Settings > Applications > Application Manager, then swipe the top bar to "All", then scroll down and locate the Voice Mail app, then open it.
3. Click the Force Stop button first, then click the Clear Data button.
At this point, try relaunching the Voice Mail app. If all works well, you should get an introduction page to set up your visual voicemail.

Is there a prompt to activate visual voicemail once I switched services from Verizon Wireless to Verizon Pre-Paid Services?

I recently transferred from my verizon wireless account over to verizon prepaid; my iPhone 4 will only allow me to extract voice mail by dialing in *86 and my visual voicemail is not functioning. The message I get is from the phone voicemail greeting screen setup is " Voicemail Unavailable could not authorize access" . Is there a fix for this? please help.

Just got off the phone with Verizon. Voicemail indication and access to your voice from the Phone app is now restricted. There is no Voicemail directly from you iPhone for Verizon pre-paid.
If you can not get to your Verizon Voicemail hit *228 and respond with a 1 and let the message say your phone has been setup.

Visual voicemail not working

....and hasn't been for over 3 weeks now. I really didn't know that it wasn't working. I just thought that people weren't leaving me any messages until my boyfriend asked why I wasn't responding to his messages. I called customer support and the lady there told me that they were doing some kind of testing in the area Of course the area she names wasn't even in the state I was in. Plus....testing for 3 weeks....I don't think so! Anyway. I've unsubscribed and resubscribed and it still doesn't work. i've called *86 and gone through someof the things there like re recording my voice message, etc. So far nothing has worked. I have my contacts synced online and I know that I'd have to redownload all my apps if I do a factory reset. Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.
I've had many problems with this phone since 2.2. I wish there was an easier way to just put everthing back on the phone after a hard reset without having to download everything again and losing info.
I'd go back to regular basic voicemail, but i don't think it would work anyway since calling in to *86 doesn't work. It still tells me I have no voicemails...even though I asked a friend to leave me one and they said they did. Any help would be appreciated!

The bad thing here is that normally, I'd suggest that you re-install the Visual Voicemail app. However, that app is native to the phone (meaning that it comes installed on the phone and can't be downloaded or installed from the App Market. Therefore, you will have to do that dreaded Factory Restore to re-install the voicemail app,
I believe that Verizon Voicemail can be accessed without the visual app. I haven't looked at this process, but I remember setting up good old voicemail on my original Moto Droid before I subscribed to VIsual Voicemail. You get a voicemail and a notification in the, well, the notification bar at the top of the screen.
If you resort to performing the factory restore, be sure and follow the procedure described here as opposed to just simply letting the phone restore itself (WHAT?? No sticky yet?? Well, guys, I tried...)
"This has been verified as being the best way to stop a number of the issues that has developed after doing Froyo update, the system seem to keep the 2.1 app and settings during installation process and this seems to cause a number of incompatible issues with a number of devices.... Follow this process after completing Froyo Update to avoid problems..
Follow these settings during restore to avoid issues being restored automatically.
1. Uncheck "Back up my data" under Settings/Privacy
2. Click Factory Data Reset/Reset Phone
3. After reset is complete only Activate Phone but do not input Google Email information
4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"
5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.
This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues."
Good luck,
Geri O

Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal.
So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
To make this more useful than just a kvetch: VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
And out of curiosity, has anyone else had this problem?

It's NOT Verizon.... You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices. You need to contact Apple to fix your issue. Apple uses their own servers for their iPhones which are owned, run, and maintained by them. They offer the service for "free" to get people locked into their ecosystem.

Can hear visual voicemail without speaker or headphone

Hi!
I just noticed that, once I turn on the playback of a recorded message in visual voicemail without having headphones attached to the phone, I can hear that message very quietly even though the speaker is not turned on.
The sound seems to come out of the top of the unit, not the bottom where the speaker is placed. Does anybody else encounter this behavior?

Well Voice mail plays by default through the earpiece (hold it to your ear to listen). Just like any other phone when you call into voice mail. Being local visual voice mail is no different. If you activate Speaker Phone then it will play from speaker.

Mobile Me CONTACTS not coming down to iOS4 and lost visual voicemail

I updated my 3GS to iOS4 and everything seems to be working, howver my contacts haen't repopulated the phone form Mobile Me. they are all still there on Mobile Me, but when I go to contacts on the iPhone, there are none and unlike previously, opening contacts on the phone does not force a sync (no spinning clock-wheel)...
I have tried turning off the Mobile Me setting on the iphone and then restarting it, but still no contacts...
I also lost my visual voicemail.... when I go to voicemail, it wants me to physically dial up voicemail...
Any ideas here?

dmbono wrote:
Try turning off push and instead fetch every 15 minutes. There seems to be a bug that prevents data from getting through on push. Hope they remedy this soon!
Huh? A "bug" would affect all devices using the OS. I have no idea what you are talking about as push worked just fine here after allowing a little time for my phone to be re-provisioned by the network. That took longer than normal due, I'm sure, to the large number of folks trying to do the same thing I was. And we've all hear AT&T whine that we evil iPhone users are breaking their network.

IPhone 4 - 4.2 upgrade killed visual voicemail

*iPhone 4 - 4.2 upgrade killed visual voicemail*
Ok, I upgraded to 4.2 and deleted all previous backups, so I know I'm screwed untill the next update.
I've synced, backed up, restored from backup and still no "Visual Voicemail".
My voicemail only works if I restore the phone to original settings. But if I do that, I loose important data in my apps. As soon as I "Restore From Backup" I loose my "Visual Voicemail".
If I reset my voicemail password with AT&T, I get the screen to set up a new password and greeting in Visual Voicemail. When I go through these steps I get the spinning wheel "Saving".
It never saves, and I get an alert that says it can't connect to voicemail.
I can set up voicemail by dialing "1", but then all I see is a blank screen in my "Visual Voicemail".
I've also tried a full reset of my voicemail with AT&T.
I even got a new SIM card. That didn't work.
Can anybody figure this one out???
-Thanks

Well, thats the first time I've been told that after a week of phone calls. Maybe it's possible.
I forgot to backup my phone before I upgraded to 4.2. Oops!
When I noticed my Visual Voicemail was gone I tried to backup but ran out of memory.
So I deleted previous backups to make more room. It backed up fine after that.
I don't think it ran out of memory during the update, but maybe it did.
Crap!

My iPhone 5s has no visual voicemail or regular voicemail and data usage is off the charts....

Okay so problem number 1 with my new iPhone 5s is data usage has spiked tremendously. I don't know why this is as for the last 2 years I have had an iPhone 4 and barely ever used 1GB a month. Now with my 2GB allowance I reached 90% used midway through the month. I have turned off the LTE and now have turned off cellular data completely and am only using wifi. I don't understand why my data usage has been so high this month since I am using my phone the same way. Is it the LTE?
My second problem is my phone has no voicemail. It tells me visual voicemail is unavailable and to call my voicemail. Except when I call my voicemail it asks me for a password. I have had my phone number for over 5 years and never had a password and now I can't get into my voicemail. I tried resetting the Network settings, that did not work. I have left my self voicemails and no notification even shows up. I called *86 to create a voicemail and it asks for a password which I never made.
I am EXTREMELY angry with Verizon's service at this point. I can not use my data until next month, and now I can't even receive voicemail messages. If someone could please tell me what is going on I would be appreciative.

To answer your first question, the answer is yes, it is the LTE. Your iPhone 4 could only connect to 3G and so therefore unable to transfer data as quickly as 4G on the 5s. So then you end up using more data than you have before.
And your second question. I am not sure as to why it's asking for a password if it never was before. You can reset your voicemail password if you log into your MyVerizon account. Hope that helps

Visual Voicemail Issue

I have been having a problem for at least almost 2 months with setting a new visual voicemail greeting. Everytime I go to the greeting part it says retrieving and it has been stuck in that part for a month. The latest update I got didn't do anything. I have T-Mobile as a carrier and they told me this was an issue on your guy's? Some info or help would be gladly appreciated. Thanks

Use one of the methods in this kbase article to reset your visual voicemail:
http://www.wireless.att.com/support/knowledgeBase.do?content=KB81229.html

IPhone 4: No 3G, edge or visual voicemail

Hi,
My iPhone 4 has no 3G, edge or visual voicemail. I can only get on the internet using my wifi.
I've tried:
resetting network settings
latest ios updates
creating a backup, then deleting file '8218978e4ab0a48035bb92653145a6be872ea858' from the backup folder and restoring (as suggested in a macrumors forum)
The internet tethering is constantly searching and never stops which I believe may be decreasing battery life.
This is my second iPhone 4, my previous one had the same problem and was subsequently replaced by O2.
I can only presume it could be my sim, but is that likely?
I've read other people have had these issues, but not all simultaneously.
Am I alone here, is there a fix????
Thanks for any help in advance

Went to Apple Store for help with this problem. They tested with one of their SIM cards and there was no problem with the network. Therefore, I was told this is a problem for AT&T to resolve having to do with activation. Called AT&T. Turns out that when my phone was activated, they cut off my data plan entirely instead of continuing it. After some discussion with AT&T support, they gave me back my data plan. I re-booted the phone, and everything is fine. I am happy. Everything is working on my new phone. Hope I love it now.

Visual Voicemail gone after upgrade to 2.0 (and porting number)

Anyone else experience this? I upgraded to 2.0 and at the same time I ported the old iPhone to another cell phone number on my account with ATT. The upgrade to 2.0 and porting appeared to go OK as everything else is working EXCEPT when on the phone application, I can not get the visual voicemail button to do anything. I press it and it acts like it is taking some time to open but it never brings up the visual voicemail screen. The phone part works as usual in all other ways.

I upgraded to the pre-release version of 2.0 and it worked fine. Then this morning i tried to update to the official 2.0 and it could not connect to iTunes, and that pinwheel kept spinning. So I pressed home button and power button until it (iPhone) rebooted. Then i connected it to iTunes and it asked me to restore.... So i pressed the option key (in mac, idk what it is in windows) and selected the prerelease version to downgrade to and now its fine. So...... good luck all

Visual Voicemail problem with iPhone 4 running iOS 5.1.1

My service carrier told me that Apple had eliminated the visual voicemail, which is included in my monthly plan, and I would like to confirm that? Im running an iPhone 4 with iOS 5.1.1

Did you also tried restore as new? Maybe your backup is corrupted.

IPhone 4: Visual Voicemail asks to be 'set up now' after each reboot

Hello everyone,
Here is my recurring problem:
Every time I turn my iPhone 4 off and back on, the visual voicemail asks to be set up again (when I've done it over 10 times now!). I tried resetting the network settings, taking out the SIM, and even called my phone company. They said that the issue is from Apple and has nothing to do with cell phone reception or what not... They said they have gotten a lot of calls with this issue?
I am not sure if anyone else is having this problem...?
How do I fix this so I don't need to reset my voicemail everytime I reboot?!?!
Thank you in advance.
Message was edited by: bumblebumble

The fix:
Okay, I spoke with Apple Customer Support, and this is the detailed fix for the constant visual voicemail re-set after rebooting the iPhone (4). A warning though, it's going to use up a lot of your time!
1. Make sure that you've synched your iPhone, and have a computer back up (which includes all of your contacts, apps, email, photos, etc. - EVERYTHING.
2. Reset your iPhone 4 back to the factory default (this erases EVERYTHING from your iPhone). This is the "Restore" option found on the "Summary" tab in iTunes when your iPhone 4 is selected.
3. After step 2 is complete, when you are given the option to restore the iPhone either from a back-up, or start as a new iPhone, choose the new iPhone option (it's possible that your back-up has a "corruption" which lead to this problem).
4. Re-synch, and re-add all of your apps, movies, books, and photos, etc. You will have to redo any folders that you may have made (pain!).
5. You may have to update the phone's carrier settings (remember when you first got the phone?), by pressing a prompt on the phone if it tells you that a carrier update is available (download the update). The phone will also prompt you with the fact that it's now registered (with your carrier). This only takes a second (the shortest part of the whole process). Your visual voice mail should work. Your greeting may be set to "default", but if you choose "custom", your greeting should be there (push "play" to make sure). If not, then record a new one. My greeting was still there, and I didn't have to re-enter my password. All of my old messages were still there, too. Success!
6. You'll have to re-enter your wi-fi password in order to re-enable wi-fi.
7. You're done. It works. I've tested it, by restarting (re-booting) the iPhone 4 several times.
8. Go to bed, because it's late!
You're welcome!
-Mark.

IPHONE 4 VISUAL VOICEMAIL

I have no problem with Verizon, but I really dislike the fact that they charge for visual voicemail. Is there anyway in knowing if VISUAL VOICEMAIL will be free for iPhone 4 users...I know its just 3 dollars but still every other carrier doesn't charge for this.

Although iPhone plan pricing has not been released, there is no reason to believe that it wouldn't be available for an additional charge.

Ho to activate visual voicemail

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