Ho un problema con creative cloud

Ho il problema che creative cloud si apre segnalandomi che ci sono degli aggiornamenti, ma purtroppo, non mi compare proprio niente!
Ho provato a disinstallare
il programma, ma niente

From Adobe Support:
Saravana: Please close all adobe applications including CC desktop application .
Ian McGinn: Done
Saravana: Click finder.
Ian McGinn: Yep
Saravana: Do you see Go option at top ?
Ian McGinn: yep
Saravana: Click on it and choose Goto folder under  that.
Saravana: Type: ~/Library (use ~ symbol before library )
Saravana: Hit return.
Saravana: Navigate to: Application support/Adobe/OOBE
Saravana: Under this delete OPM.db file.
Ian McGinn: Ok - done that
Saravana: Now, please launch CC desktop application and sign in .
Ian McGinn: That's worked - thanks very much
Saravana: Excellent !
Saravana: I am glad that the issue is resolved and you are able to sign into CC desktop application successfully !

Similar Messages

  • Problemi con creative cloud

    Non riesco ad entrare con creative cloud e anche i programmi non funzionano. Ho un abbonamento annuale docenti. In pratica digito l'ID e la PW, ma mi fa uscire subito. Grazie per l'aiuto - Giuliano

    Hi giutrenti,
    Please refer the article: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html.
    Regards,
    Romit SInha

  • Problema con creative cloud desktop

    ragazzi ho installato creative desktop con un indirizzo vecchio e adesso mi chiede la mail di verifica ma io non posso verificarla perche non ricordo piu la pass della mail quindi mi sono fatto un id nuovo e mi sono scaricato nuovamente creative desktop ma mi esce sempre e solo la schermata di conferma .. e non mi fa inserire il nuovo id.. come posso fare??

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Link for Download & Install & Setup & Activation may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • Problema con creative cloud

    Buongiorno. Ho fatto la migrazione dei programmi da un computer all'altro e non mi funziona più il Creative Cloud. Mi dice che devo acquistare adobe creative cloud. Ho provato a riscaricarlo, ma non funziona. Come posso risolvere questo poblema?

    Hi There,
    Kindly try the below mentioned steps.
    1. Kindly sign out and sign back in:
    Sign out, Sign in | Creative Cloud Desktop app
    2. Sign in, activation, or connection errors | CS5.5 and later
    Please let us know the follow this if it still doesn't work.
    OS version:
    Migration method:
    Thanks,
    Atul Saini

  • Problemi con creative cloud desktop help!!!

    ragazzi ho installato creative desktop con un indirizzo vecchio e adesso mi chiede la mail di verifica ma io non posso verificarla perche non ricordo piu la pass della mail quindi mi sono fatto un id nuovo e mi sono scaricato nuovamente creative desktop ma mi esce sempre e solo la schermata di conferma .. e non mi fa inserire il nuovo id.. come posso fare??

    https://translate.google.com/
    guys i installed creative desktop with an address old and now he asks me the verification email but I can not test it because I do not remember the pass in the mail so I made a new id and I re-downloaded creative desktop but I only ever comes out the confirmation screen .. and I do not enter the new id .. how can I do ??
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -wrong email https://forums.adobe.com/thread/1446019

  • I am having problems installing creative cloud due to cookies dir(?)it says cannot make folder/cookies: permission denied(error 13)

    I am having problems installing creative cloud: It says "cannot make folder/Cookies:permission denied (error13)

    Try below steps
    Click on Finder and then hold Command + Shift + G keys on your keypad
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    Then open Application Support
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    Under sharing and permission click on lock icon and unlock it
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    Then give read and write permission to user name, admin, system and every one
    Then click on Gear icon and select 'Apply to Enclosed
    Click on lock icon
    Try to install Creative Cloud App.

  • Hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

    hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

    Dmatthews5 do you receive any specific error messages when you try to download?  Is the error occurring when downloading and installing the Creative Cloud Desktop application?

  • Problems with Creative Cloud storage (again!)

    I am having problems when uploading files to Creative Cloud storage. Some of the files go - some don't, and are flagged 'Unable to Sync'. I have had this problem for some time and have stopped using CC sync, but I thought I would give it another go the other day, and still no luck. The files that are reported as being a problem seem fine - no issue with the names, or anything that I can see.
    I spent almost an hour on the phone to technical support about this issue about a week ago and the guys I was speaking to (I kept being pushed on to someone else) didn't seem to have any idea. They just kept going through all my security questions and then put me on hold whilst they asked someone more knowledgeable. They would then come back on and pass me to someone else (more security questions) until eventually the last guy I spoke to said he didn't know the answer and an Adobe representative would contact me in 24 to 48 hours. Not a very impressive turn around for customer support - even less so since it is now a week later and still no call. Let's face it. I'm not going to get a response from Adobe.
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    Woah - Ok so sometimes it's the simplest answer we overlook -- HOW TO MOVE YOUR FILES FROM COMPUTER TO ADOBE CLOUD -- EASILY
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  • Safari 8 problem, App Store problem, Adobe creative cloud signing In

    Hello All,
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    Safari:
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    Just to mention the steps i tried to solve these problems:
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    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
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    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Problem with Creative Cloud Desktop App in Mavericks

    I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
    I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
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    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
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    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
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    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • New Problem with "Creative Cloud" Installer... won't exit.

    I'm using Windows 8, 64 bit. Today I notice that the "Creative Cloud" application is mangled (as shown).
    So I tried to close/kill it:
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    It just keeps telling me I have updates... that I can't install.
    I do notice from Task Manager that apparently there isn't a 64 bit Creative Cloud it reports to be a 32 bit version.  2.1.2.232 in case anyone is interested.
    I also noticed a notification about a new Adobe Reader as well, in case those two things are in conflict.
    I killed the task in Task Manager. Then restarted it.  It eventually got its brains back together and seems to be ok. So, this is a heads up to anyone with the problem... you may need to use extreme measures.

    Hi Flicka13,
    Please refer the article: Adobe ID, sign in, and account help and contact our chat support in case of further issues.
    Regards,
    Romit Sinha

  • Problem with creative cloud desktop

    hello, forst of all sorry my bad english... i have a problem... i unistalled adobe master collection and now i have cc. i tried to download some programs (photoshop, dreamweaver and lightroom) but when i open creative cloud desktop, there is nothing: only white page.... no login, no programs

    On your regular account naviagte to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop, sign in and let us know if the issue still persists.
    User Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
    Regards,
    Romit Sinha

  • Problem with Creative Cloud Connection Preview app Mac

    I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
    I've attached a screenshot of AAM and the desktop app doesn't show up.
    Anyone else experience problems with this?

    Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
    http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
    "What operating systems are supported?
    Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
    Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

  • Problem installing Creative Cloud Mac OSX

    When i try and download creative cloud it crashes and says 'Adobe Creative Cloud is needed to resolve this problem please download a new copy' but THATS WHAT IM TRYING TO DOWNLOAD! please help

    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html

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