Hold button on Nano 5th Gen is constantly locked, any ideas?

Hold button on a new iPod Nano 5th Gen is constantly locked, any ideas?

Take the computer to an Apple store or an AASP. Whichever is more convenient for you.

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My ipod nano (5th gen) has a lock icon in the upper left hand corner of the screen. I have accessed itunes and re-set the ipod but it has not changed. i cannot access the ipod at all. any ideas please?

I have also tried all the recommended 5 steps, but it doesn't respond. when connected to itunes, it will cahrge and update. but no response on its own.

No, you will have to replace the switch or do an out-of-warranty replacement at an Apple Store.

My iPod Nano 5th Gene Play button is not working

My iPod Nano 5th gene's play button stopped working recently, meaning I can't pause my music and I have to use the "sleep" option to turn it off! I've had it for nearly 3 years, so the warrant is up, and I live no where near an Apple store.

Is none of the usual 5 R's of troubleshooting resolve the issue, you can be certain that it's hardware related.
http://www.apple.com/support/ipod/five_rs/nano5gen/
So whether or not you live near an Apple store, you still need to take or send your iPod in for service to have an out of warranty exchange done for the prices listed on this page.
http://www.apple.com/support/ipod/service/prices/
You could also do some research on third party services that will actually repair the damaged component for a little less than what you would pay if you went the Apple route. A Google search for "iPod Nano repair service" should give you a number of results to work with.
B-rock

My ipod nano 5th gen. wont turn on and is not being recognized on my mac or itunes

my ipod nano 5th gen. wont turn on and is not being recognized on my mac or itunes

What have you tried so far in terms of troubleshooting? After leaving the Nano to sit and charge for at least 30 minutes, try resetting it by pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear. You'll want to make sure the Hold Switch is not in the On position as well.
B-rock

Nano 5th Gen will NOT reset or connect to iTunes

I've tried the usual toggling of the hold button followed by the menu/select button on this Nano, which has worked on other models that I own. This Nano will not reset and isn't recognized when plugged into iTunes. Just the black screen no matter what. Out of warranty, so any suggestions other than taking to Apple would be greatly appreciated!

If none of the suggestions mentioned in the iPod Nano 5th Gen. User Manual and on the iTunes & iPod Hints & Tips website, you should take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you. If you have Apple Care, take advantage of it by calling them.

IPod Nano 5th Gen and pedometer don't work together.

I am a first time iPod owner and bought a new 16 Gb Nano 5th Gen recently. Have been using it during a 5 Km walk every morning.
When the pedometer is operating in the background, the music plays back slowly and on some sounds like bass drum thumps there's a trrr that shouldn't be there.
The speed of playback is not consistently slow, if I hold iPod steady in my hand it plays normally then starts tp "play up" when walking. all is normal when I turn the pedometer off and just listen - on the same walk.
Anyone seen this before?? I haven't tried to reset since I bought it new and began using it like above the next day so I am thinking this is some design problem rather than something that can be fixed. Any comments would be greatly appreciated. rgds. Viber

Thanks deggie,
That's good to know. i thought there might have been a design fault.
I called Apple and they adviced me to do the standard reset. I.e. top switch back and forth and "Menu" + "Centre" buttons. Then the funny thing was, they insisted on me going out of the house for a 5 minute walk. All seemed fine when using pedometer and listening to music. I did think about resetting but since it was only a day old thought - what is there to reset??
Anyway, tomorrow morning will be the real test, all is looking good so far, fingers crossed. rgds Viber

My nano 5th gen doesnt turn on while I charge it.. help please

my nano 5th gen doesnt turn while I charge it..help please

So I assume it doesn't power on when you disconnect it either? What have you tried so far in terms of troubleshooting? What happens if you try to perform a hard reset of the Nano with it still connected to the charger? To do this, toggle the hold switch on and then off, then press press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
It could also be a faulty cable that is preventing your iPod from being able to build up or receive any sort of charge or current from the external power source. If you have another cable laying around, swap it out to see if that helps.
B-rock

My ipod nano 5th gen has blank screen

Hi, my ipod nano 5th gen has a blank screen, will not switch on, and not recognised by computer. Have tried holding menu and central button but still dead. Any suggestions please.

Hello Emilyyandrews,
To fix try this:
http://www.apple.com/support/ipod/five_rs/nano5gen/
This has the best chance of fixing your issue if its not hardware related. If it does not fix it then you may want to consider setting the ipod up for service:
https://selfsolve.apple.com/GetWarranty.do
Or you can call Apple and have them set it up for you. Have your serial number ready.
1800 MY APPLE
Hope this helps.
~Julian

Help me sync my ipod nano 5th gen

My new i tunes purchases will not sync to my i pod nano (5th Gen). I did not have this problem unitl I replaced my laptop. I am thinking it must be some sort of setting on my laptop. My Ipod has plenty of space, its about 14 songs... please help! If someone can call me and walk me through it, that would be awesome!!

Hey there TXann,
It soudns like you have purchases that will not sync over to the iPod Nano 5th gen no matter what you do. I want to recommend running through the iPod 5rs to help troubleshoot the issue here:
iPod nano (5th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano5gen/
I suggest trying the sync after each step so as to minimize the amount of troubleshooting you need to do. Here is step one to get you started:
Reset
To reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip:
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Thank you for using Apple Support Communities.
Regards,
Sterling

Nano 5th gen, not seen in windows or itunes, older ipod IS

OK my ipod is a Nano 5th Gen and the Mrs is 2nd gen, as soon as i plug her ipod into my win 7 pc it comes up fine in both explorer and itunes so my system is working fine i guess.
However when ever i plug my in nothing happen, not showing up in itunes or windows explorer or right clicking on my computer and selecting "Manage" right clicking "Disk Management" or "Device Manager" there is NO mention of Apple device, tried resetting it by turning lock on then off then menu/centre button, which did reset the ipod but still not showing up in either windows or ituens.
Just wondering what i'm missing her, I do have access to the mrs laptop with ituens on but of course it has her music on, **** while i was typing i got hers out plugged my ipod into her laptop and again nothing in itunes or explorer so i'm 99.9% the issue is with my Nano.
So is she dead and times to go and buy something new or does anyone have any suggestions for a fix?
All1

Try one or more of the following:
Restart your computer
Uninstall & Reinstall iTunes
Reset iPod (will not delete everything)
Check in My Computer (Windows XP) or Computer (Windows Vista & 7) and see if it shows
Restore iPod (will delete everything)
Make sure iTunes and iOS firmware is up to date
Extra Link:
iPod not recognized in 'My Computer' and in iTunes for Windows
Hope this helps.

My iPod Nano 5th gen is broken, and I need some help fixing it!

I have a iPod Nano 5th gen, and it is currently broken. When I play a song it usually pops up and at the bottom it shows the length of the song. Now when I play music it pops up and at the bottom it shows the volume control. I tried to switch it back by hitting the central circle button, but it immediately switched it back to volume control. Sometimes the menu button will work but now I usually have to hit the menu button a few times for it to work. I have run out of ideas so if anyone has some please share. Thanks!

You need to get it serviced. The click wheel is damaged.

IPod Nano (5th gen, 16GB) syncing some albums, but not others...?

Hello! I am new to the world of iPods, so please bear with me.
I recently purchased an iPod Nano (5th gen, 16GB) and figured out how to sync it with iTunes. Unfortunately, it seems to only sync up with select albums in my library. I know that in order for an album to sync there needs to be check marks next to each song, which I did, but after I sync it I browse my iPod and find that only (roughly) half of the albums I indicated actually show up on my iPod. For example, I was able to sync albums by The Afghan Whigs, Bryan Ferry, and Berlin just fine, but for some reason I was not able to sync certain albums by Autechre, Low, or King Black Acid.
What gives?? I will note that I am using the Windows 7 release candidate - hopefully this has nothing to do with it.

Hello livoryy
It sounds like the battery just does not hold a charge. Check out the page below and look at the battery replacement section to get all the answers to what you are asking.
Service Answer Center – iPod
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Regards,
-Norm G.

My ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

Downloading past purchases from the App Store, iBookstore, and iTunes Storehttp://support.apple.com/kb/HT2519
Message was edited by: michael08081

My ipod nano (5th gen) will not show up in my computer or in itunes, what shall i do?

when i plug my ipod nano (5th gen) into my windows 7 laptop it makes the noise to say that it has connected with teh usb port but does not show up in my computer or itunes? i dont know what to do but have already tried the troubleshooting guide on your website...

Does the iPod appear in device manager when you plug it in? If not, what appears there?
iPod: Does not appear in Windows or iTunes and Device Manager is empty
B-rock

HT1373 I bought an ipod nano 5th gen and it came with 900 songs on it. How can i retain the music before i authorize this unit to my itunes account? It says it will erase all content once I sync with my imac7. Is there anyway to keep the music??? please h

I bought a used ipod nano 5th gen and it came with 900 songs on it. How can i transfer, sync, and retain the music before i authorize this unit to my itunes account? It says it will erase all content once I sync with my imac7. Is there anyway to keep the music??? please help!!
Thanks,
Aaron

The music does not belong to you. You have no legal right to it and there is no way to keep it.
Sorry

Hold button on Nano 5th Gen is constantly locked, any ideas?

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