'Hold Call and Answer' fails

when a second call comes in while you are talking to someone, iPhone offers you a button marked 'Hold Call and Answer' to enable you to put the first call on hold and talk to the incoming call. Does not work. Pushing the button gets you back to the original conversation. Am I missing something?

bigdocal,
have you tried powering the iPhone off for a minute, then powering on?
or a RESET by holding the Sleep button and home button for 8 seconds?
or if those don't fix it, try RESTORING your iPhone via iTunes iPhone restore feature.
One of these should fix it
sometimes simply powering off the iPhone (hold SLEEP button for a few secs till you see the red prompt) fixes bugs.
Sorta like restarting your computer

Similar Messages

What happened to the end call and answer button

When you are on a call and someone else calls in, there used to be an option for end call adn answer. Now there is ignore, hold call and answer, end, send message and some other option, but no "end call and answer". Any help??

This seems to be GSM (AT&T) vs CDMA (Verizon) issue, not an Apple h/w or iOS issue.
Here is a link that sheds some light on it: https://discussions.apple.com/thread/2753071?start=0&tstart=0
Another link with some tips: http://forums.macrumors.com/showthread.php?t=1317331
I used to be w/ AT&T, and recently switched to Verizon for LTE+iP5, and lack of this option (end call and answer) drives me nuts. But, one learns to live with it, until someone at Verizon decided to do something about it.
Message was edited by: moemann

Hello apple I have the problem with my iPhone and my friends have this problem too. My iPhone have the problem about calling and answer the call. When I use my iPhone to call I can't hear anything from my iPhone but the person that I call can answer it bu

Hello apple
I have the problem with my iPhone and my friends have this problem too.
My iPhone have the problem about calling and answer the call. When I use my iPhone to call I can't hear anything from my iPhone but the person that I call can answer it but when answer both of us can't hear anything and when I put my iPhone to my face the screen is still on and when I quit the phone application and open it again it will automatic call my recent call. And when my friends call me my iPhone didn't show anything even the missed call I'm only know that I missed the call from messages from carrier. Please check these problem I restored my iPhone for 4 time now in this week. I lived in Hatyai, Songkhla,Thailand and many people in my city have this problem.
Who have this problem??

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

Holding calls and ability to pick up on other phones.

If you use shared FXO lines you can place a call on hold and pic it up from any other phone (with that shared FXO line enabled) - But I use AA and therefore cannot use shared FXO lines. Any way that I can acheive shared hold calls without restorting to call parking?
CISCO - please allow call routing when you use shared FXO lines please - It seems silly not to anable this!
...Jon.

Hi Jon,
You can use shared extension or call park slot phone button to pick up the call which is on hold.
The main purpose of shared FXO line is to seize the trunk to dial out from the phone line button directly without dialing the steering digit. So that the inbound call is routed to the phone which is the member of the shared FXO line.
Hope it helps.
Best regards,
Wendy

IPhone 5 Calls and Texts Failing

I have been having this issue since upgrading to an IPhone 5. This problem is especially frustrating as my husband and daughter use the same carrier (AT&T) and have an Iphone 5S and an Iphone 4S respectively with no problems. My problem seems to have been exacerbated by the latest update (7.1.2) and affects me the most in or near my home or other rural areas. I can literally sit and watch them talk away (even if they call the same person I was talking to) but I repeatedly drop to Edge or get "Call Failed" which is what leads me to believe it is my phone. I also have to make multiple attempts to send a text message because they often fail also. I have done everything Apple has asked, including sending them diagnostics info (where the customer service rep claimed she didn't see any of my dropped calls). I recently "reset the phone as new" and not from a backup, again with no results (and now no contacts either, woo hoo!). I have also had my SIM card replaced and reseated twice. I turn LTE off and Data Roaming off as some forums have suggested. AT&T has confirmed my account is set up correctly. I finally started looking into the problem myself, or specifically, looking for the differences between my phone and the others. The articles I found regarding the first Iphone 5's released is that they did not support the 1700 MHz cell phone frequency used by T-Mobile. At first I figured that didn't have anything to do with me but when I read more about the people who'd tried to use the first Iphone 5 on T-Mobile their symptoms were the same: multiple call failures and switching straight to Edge (which is 2G) instead of 3G. I looked at the coverage area maps in my area, and, surprisingly, T-Mobile's signal is stronger near my house than AT&T. My guess is my family's phones roam to T-Mobile while mine stays with AT&T's lower 2G signal and then drops. Of course Apple quietly stopped making the Iphone 5 that didn't support 1700 MHz/T-Mobile (Oops!). I am having trouble posting the link here but here is one of the shorter articles about it:
As you all know by now, T-Mobile will begin offering the iPhone 5 officially from Friday this week (April 12). But, some of you will already have your own iPhones, and could be tempted to switch to the carriers attractive price plans. In years gone by, iPhones haven’t supported the Magenta-flavored 3G/HSPA+ bandwidths, leaving iPhone wielding Tmo customers stuck on a slow EDGE network. With the iPhone 5, it’s changed. There’s a chance that your device is compatible.
If you have an A1428 model iPhone 5, it will connect to T-Mobile’s AWS bands (1700/2100), here’s how to check if yours does:
Go to Settings –> General –> About.
Check the last 4 digits of your serial number to see if they match these combinations:
FH19
FH1C
FH1D
FH1F
FH1G
FH1H
You can also locate your iPhone 5 box and verify that the label includes “1700/2100″ under the UMTS/HSPA+/DC-HSDPA bands.
I would really be interested to know if those of you having trouble have the "old" Iphone5 like I do (serial numbers that end in other digits, mine ends with DTTN). Maybe once we present Apple with irrefutable evidence and numbers they will give us the newer version of the phone. The phone that won't support T-Mobile also won't support many international networks either for those of us that travel internationally.
If not, I guess that's what I get for getting the device early (I usually try not to as there is always some kind of bug). I just really needed the upgrade as my husband was going to Iraq and could IMessage me over wifi without paying an arm and a leg.
Please let me know if anyone else is having the same problem with the same (older) Iphone 5 (check your serial number against the list above).

It would be worth getting a new SIM, just to see if that helps any. You may want to contact your carrier and have them double-check things with your account.
I know the SIM works on another device, but getting a new one is still worth a shot. Get one, restore your phone as new & try one more time. If still no joy, you may have a defective phone that needs to be replaced.
~Lyssa

Problems with calls and Answering Machine

I have a problem with calls on my Z3 dual and the Answering Machine after the update to L.I don't have Smart Answer enabled -gesture to answer calls- but when I answer a call too close to the time set to the Answering Machine to kick in, when the call reaches this time (say 25 seconds) the call will be interrupted for about 2 to 5 seconds where I can't hear the other party and they can't hear me, and then the call will resume.If I disasble the answering machine, this bug is gone.I have cleared data of the phone app but still this issue persists.

I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
Let us know if the problem persist after you've repaired the software.

When receiving an call waiting can't push the hold and answer button.Because: it will put on hold the first caller, answer to the second, but you can't hear the second until you end the first call !!! Anyone has the same problem ? Did anyone know why ?

When receiving an call waiting can't push the hold and answer button.Because: it will put on hold the first caller, answer to the second, but you can't hear the second until you end the first call !!! Anyone has the same problem ? Did anyone know why ?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How do I answer one call and put another on hold

I have an iPhone 4; when I am talking and a call comes in and I attempt to answer the incoming call I invariably drop one of the calls...how do I put one call on hold while I answer the other? Will updating the software solve the problem?

See page 47 of the manual:
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Note: you'll need to have Call Waiting enabled through your carrier.
Best of luck.

Why does this site have online chat when you can never actually chat - always "not available"? I was trying to get a simple question answered without calling and being on hold for 10 minutes?

Why does this site have online chat when you can never actually chat - always "not available"? I was trying to get a simple question answered without calling and being on hold for 10 minutes?

Hello flabucki,
Help is just a post away for you my friend! I can help with your questions right here. May I ask what question do you have? Both myself and the community would love to assist in any way that we can.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

IPhone fails receiving calls and text messages

Hi everyone, here is my problem.
I have an iPhone 4 32GB. It was on iOs 5.1 (always worked perfectly) untill few days ago I have upgraded to iOs 7.1.
The problem after the upgrade is that phone calls or sms messages fails to be received. Strange thing is I can receive at times calls from cellphones, but I don't receive calls from land line numbers. And text messages arrive all at once after hours.
I have restored the phone in DFU mode twice, set up as new phone , tried a hard reset, network reset... nothing worked. It still fails to receive phone calls and sms messages.
Before you ask, the "don't disturb" is disabled.
I live in Italy and have a contract with TIM, i spoke with their cistomer service and according to them there's nothing more i can do on my end.
Any idea?
Thanks

Hey G.Alby,
Thanks for using Apple Support Communities.
There are some steps in both of these article you can still try to resolve these issues.
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Have a nice day,
Mario

Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. Does any one know how I can get it to recover?

Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. I can hold the option key at start up and choose my network, then Internet recovery shows up with an arrow pointing up. When I click on the arrow Internet recovery fails and all I get is a globe with a triangle on it with an exclamation mark on it, and under that it says
apple.com/support
-6002F
Does any one know how I can fix this without a recovery disc? Thanks

I just want to add to this, in case someone else searches for this error on Apple Support (google doesnt cover apple support.. how clever is that?)
I had the same error. And i had a Computer that had worked, with a SSD drive and 16GB upgrade done by the owner himself.
I tried swapping with a Mechinal Harddrive, no luck.
Kept the Mechanical drive in, and tried with some other Ram, it worked..
So for me this error and after reading the other responses can be boiled down to a Harddrive problem or Ram issue.
It was Ram for me..

I am not able to hold a call and make a confrence call in my ios7.0.4 please help

i am not able to hold a call and make a confrence call in my ios7.0.4 please help

Conference calling with iPhone requires a GSM carrier.
From the iPhone User Guide:

My screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

If you have not done a factory reset on the device, I recommend doing a complete factory reset.
Factory Reset - Warning this will reset device back to original factory settings.
This method will not erase any MDN/MIN information
Turn off the phone
Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen
Display will show:
Reboot system Now
Apply sdcard:update.zip
Wipe Data/Factory Reset
Wipe Cache Partition
Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device.
Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit.
Press Volume Up
Press Home to select "Reset System Now" - device will reboot
If the problem persist I recommend having a store technician take a look at the device.
Copy and paste the link below into your browser's address bar for the store locator.
http://www.verizonwireless.com/b2c/storelocator/index.jsp

I pre order an iphone 6 but its on hold it says to call and i tried but it says it can't be located

I pre order an iphone 6 but its on hold it says to call and i tried but it says it can't be located

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

Assertion failed: poll() is a blocking call and cannot be called on the Service thread

Hi
We are getting a strange issue, the application successfully joins the cluster but after start failing with following exception.
The cluster have three nodes storage disabled web-logic and two standalone coherence JVM's, we are using distributed cache with Local scheme
<Error> (thread=DistributedCache, member=4): Assertion failed: poll() is a blocking call and cannot be called on the Service thread
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.poll(Grid.CDB:5)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.poll(Grid.CDB:11)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$BinaryMap.get(PartitionedCache.CDB:26)
at com.tangosol.util.ConverterCollections$ConverterMap.get(ConverterCollections.java:1655)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$ViewMap.get(PartitionedCache.CDB:1)
at com.tangosol.coherence.component.util.SafeNamedCache.get(SafeNamedCache.CDB:1)
at com.thehartford.pi.core.referencedata.dao.cachedaoimpl.ReferenceCacheDAOImpl.getReferenceData(Unknown Source)
at com.thehartford.pi.core.caching.cachestore.ReferenceCacheStore.load(Unknown Source)
at com.tangosol.net.cache.ReadWriteBackingMap$CacheLoaderCacheStore.load(ReadWriteBackingMap.java:6132)
at com.tangosol.net.cache.ReadWriteBackingMap$CacheStoreWrapper.loadInternal(ReadWriteBackingMap.java:5616)
at com.tangosol.net.cache.ReadWriteBackingMap$StoreWrapper.load(ReadWriteBackingMap.java:4698)
at com.tangosol.net.cache.ReadWriteBackingMap.get(ReadWriteBackingMap.java:717)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$Storage.get(PartitionedCache.CDB:10)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache.onGetRequest(PartitionedCache.CDB:23)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$GetRequest.run(PartitionedCache.CDB:1)
at com.tangosol.coherence.component.net.message.requestMessage.DistributedCacheKeyRequest.onReceived(DistributedCacheKeyRequest.CDB:12)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onMessage(Grid.CDB:34)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onNotify(Grid.CDB:33)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.PartitionedService.onNotify(PartitionedService.CDB:3)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache.onNotify(PartitionedCache.CDB:3)
at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:42)
at java.lang.Thread.run(Thread.java:722)
ERROR 2013-09-20 09:06:42,515 : [2013-09-20 09:06:42.515/8740.228 Oracle Coherence GE 3.7.1.0 <Error> (thread=DistributedCache, member=4): Assertion failed: poll() is a blocking call and cannot be called on the Service thread
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.poll(Grid.CDB:5)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.poll(Grid.CDB:11)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$BinaryMap.get(PartitionedCache.CDB:26)
at com.tangosol.util.ConverterCollections$ConverterMap.get(ConverterCollections.java:1655)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$ViewMap.get(PartitionedCache.CDB:1)
at com.tangosol.coherence.component.util.SafeNamedCache.get(SafeNamedCache.CDB:1)
at com.thehartford.pi.core.referencedata.dao.cachedaoimpl.ReferenceCacheDAOImpl.getReferenceData(Unknown Source)
at com.thehartford.pi.core.caching.cachestore.ReferenceCacheStore.load(Unknown Source)
at com.tangosol.net.cache.ReadWriteBackingMap$CacheLoaderCacheStore.load(ReadWriteBackingMap.java:6132)
at com.tangosol.net.cache.ReadWriteBackingMap$CacheStoreWrapper.loadInternal(ReadWriteBackingMap.java:5616)
at com.tangosol.net.cache.ReadWriteBackingMap$StoreWrapper.load(ReadWriteBackingMap.java:4698)
at com.tangosol.net.cache.ReadWriteBackingMap.get(ReadWriteBackingMap.java:717)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$Storage.get(PartitionedCache.CDB:10)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache.onGetRequest(PartitionedCache.CDB:23)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache$GetRequest.run(PartitionedCache.CDB:1)
at com.tangosol.coherence.component.net.message.requestMessage.DistributedCacheKeyRequest.onReceived(DistributedCacheKeyRequest.CDB:12)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onMessage(Grid.CDB:34)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onNotify(Grid.CDB:33)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.PartitionedService.onNotify(PartitionedService.CDB:3)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.partitionedService.PartitionedCache.onNotify(PartitionedCache.CDB:3)
at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:42)

Hi
The problem is that you are making a re-entrant call back into a cache service from the service thread or worker thread of a cache service. This is a bad thing to do as you risk deadlocking your cluster by consuming all of the threads in the service. From the stack trace it looks like you are doing a get on a cache which is calling through to a cache store which is then doing a get on another cache.
For example, you have done a "get" on a cache, that has now consumed a worker thread (call it Thread-1), that thread is calling the cache store which is doing a get on another cache in the same cache service so will now consume another thread (call it Thread-2) so you now have two threads in use, Thread-1 will not return until Thread-2 completes. Now say you had 2 worker threads on your cache service and two "get" calls came in at the same time, Get-1 and Get-2. Both worker threads are now in use so when Get-1 calls the cache store to do a get on the other cache then it has to wait for a worker thread to become free to process the get. The same applies to Get-2, it is calling the cache store and waiting for a thread to become free. The problem is no threads will become free as they are all waiting. Hopefully that is a clear enough explanation of why you get the warning.
Read this Constraints on Re-entrant Calls - 12c (12.1.2) This is for 12.1.2 but the same applies for any Coherence version.
JK

'Hold Call and Answer' fails

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