Hold times for Customer Service

     I have called THREE times trying to get a hold of someone to transfer my a line to my new account. The first time i was on hold for over 30 minutes, the second over 20 minutes, and the third was over 30 minutes again. So because of the lack of answering your customer service lines I have wasted almost an hour and a half of my day waiting to talk to a human. This is (removed) and I am seriously considering going to another company for my service when my contracts are up!
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

If anyone hates hold times it's me
With that said, you are not the only one on hold and the reps are busy with other customers.
The reps are not trained to get you off the phone ASAP but rather actually try and fix your issue (It's a 50/50 shot if they do but they try)
That means it is a 10 minute call per customer so eventually calls will get backed up.
Sunday they staff low, Monday is always the most backed up. Throughout the week the hold times will reduce unless you call on lunch hour or something.
This is usually the case with most communications companies, a friend of mine works for T-Mobile and that's how he said it is.
Good Luck

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