Holiday Calendar for the incident of SCSM 2012 SP1

Hello ,
i have a problem :
The resolution date of incident is not calculated just on the bussiness day !!
i have tried to create a calendar to fix the business and the holiday days but i got the same problem !!!!
prince

i have check the "Do not use and show legacy Target Resolution Time on Incident Form banner"
and now is marked , but when i tried to create a new incident , it does not respect my calendar !!!!
prince

Similar Messages

Options for monitoring health of SCSM 2012 SP1 using SCOM 2012 SP1

Hi,
I've done some research on how to monitor SCSM using SCOM (version 2012 SP1 for both) and found two options:
Option 1 - Agent-based monitoring. With SCSM2012 SP1, it looks as though the agent is
already present (for upgrades and also for fresh installs). So it follows that SCOM will be able to monitor the health of SCSM.
Option 2 - Agentless monitoring. On the Technet
download page, 'System Requirements' section indicates compatibility with SCOM 2012 and above, and SCSM 2012 and above. Details tab says the following (emphasis mine):
This System Center Management Pack for System Center 2012 - Service Manager should be used to monitor
System Center 2012 - Service Manager, System Center 2012 R2 - Service Manager
and includes monitors for the management server as well as the Data Warehouse server. In this release of the management pack, the Data Access Service, Health Service, Configuration Service, and workflows are monitored.
So it looks like both options are viable, but I'd be interested in hearing other people's experiences of using one vs. the other. Is there any major difference in the information that's provided by agentless vs. agent-based monitoring, or are they just two
different ways of pulling the exact same information into SCOM?
Edit: Just occurred to me that SP1 isn't explicitly mentioned in the Technet article linked above under option 2. Has anyone successfully used agentless monitoring on SP1?

Hi,
Here is a related blog for your reference.
SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012
http://marcelzehner.ch/2012/09/29/scsm-2012-sp1-beta-monitoring-management-servers-with-scom-2012/
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Why has Easter been removed from the U. S. Holidays calendar? The last year it shows up is 2012.

Why has Easter been removed from the U. S. Holidays calendar? The last year it shows up is 2012.

some sort of bug - inexplicable - causing problems with iPad calendars.
You will see many threads regarding March 2013 issues.
this is one of them:
https://discussions.apple.com/message/20524762#20524762

Exporting Recipients details from all the Notification Subscriptions in SCSM 2012 Sp1

Hi Team,
Do we have any powershell script to export the recipients details from all the notification subscriptions from SCSM 2012 SP1. I have tried usind ChildEnumeration, but it didn't return any data. Sooner response would be highly appreciated.
Thanks,
Dinesh
Thanks & Regards, Dinesh

Subaru, your solution is not sending the email from different domains though. And it is initiated manually through the console.
We are looking for the ability to have subscriptions send emails from different domains or email addresses depending on queues or similar. In my research, I think the only viable option is to use orchestrator as mentioned above and have it monitor
tickets for criteria specified. Its a pain and a huge limitation in my opinion.
I think the bottom line is to not use subscriptions for a full loop email system. only use it for emails that will not be replied to.

Holiday calender for the year 2008...

Hi Experts,
I have to update // change the holiday dates for the calender year 2008.Where should i have to change..Please advice....
Regards,
Sai.

Hai..
The automatic recording of customizing changes does not include the
holiday and factory calendar. All changes made to the holiday or factory
calendar must be transported manually. The holiday and factory calendars'
own transport connection should be used.
Choose the function Calendar -> Transport, in the holiday and factory
calendar initial screen to copy all the holiday and factory calendar data
into a request.
Please pay attention to the information which you get when transporting
the holoday and factory calendar.
Changes in the public holiday calendar are not client-specific. The authorization for maintaining public holidays should not be assigned to all administrators.
If you have generated work schedules before making changes to the public holiday calendar, you must generate the work schedules again.

How do I create a new calendar for the current year, using last years calendar's birthday's/photos and comments from the lower pages?

Each year for the past 5 years I make a family calendar and send copies to all he family members around the globe. I hate that I have to recreate all the birthdays and special occasions from scratch, and re-drag all the photos onto these dates, in the lower half of the page of each month on the new calendar. How can I create a new calendar for the current year and port all of these photos/comments into the new calendar from last years calendar, to save having to redo all this work!! I am not talking about the upper half page of the photos only...I am referring to the calendar page of each month.
Thanks in advance.
Colin

Welcome to the Apple Discussions. Open iWeb so you see your original site in the left hand pane. Use the File->New Site menu option to create a new site. Give it the name you want.
Now select a page in your original site and type Command+D. That will duplicate the page. Drag the duplicate page down to the new site and rename it as needed. Do that for the other pages you need in the original site.
OT

I seem to have lost the appointments in my Ipad2 calendar for the months of July, August and September. I need to refer back to them, and there are only a few appointments reflected. What can I do to recover this info?

My Ipad2 has recently lost the appointments on my calendar for the past 3 months. I need that content to refer back to. Wheredid it go and can I get it back?

Are they still on your pc's calendar? If so, connect the ipad, go to 'info' scroll down to the calendar and change the setting of 'do not sync items older than....' as far back as you need it

Is there a drop down calendar for the tool bar

can anyone tell me, is there a drop down calendar for the tool bar?

have that already. thank you for the info. was looking for a calendar like what i had with windows, where you clicked on it, it showed the month without going anywhere else

How to generate Incident Report with incident description field? in SCSM 2012 sp1

Can incident description field be displayed in reports? in SCSM 2012 SP1
Regards
Shujjat
Metalsoft

ALTER PROCEDURE [dbo].[ServiceManager_Report_Incidents]
@Classification nvarchar(max) = '-1',@SupportGroup nvarchar(max) = '-1',@ID nvarchar(max) = null,@IncludeDeleted bit = 0,@LanguageCode nvarchar(max)= 'ENU'
AS
DECLARE @tableClassification TABLE (value nvarchar(256))
INSERT @tableClassification (value)
SELECT * FROM dbo.fn_CSVToTableInt(@Classification)
DECLARE @tableSupportGroup TABLE (value nvarchar(256))
INSERT @tableSupportGroup (value)
SELECT * FROM dbo.fn_CSVToTableInt(@SupportGroup)
DECLARE @tableID TABLE(value nvarchar(256))
INSERT @tableID (value)
Select * FROM dbo.fn_CSVToTableString(ISNULL(@ID, ''))
SELECT DISTINCT
I.Id,
I.Title,
Classification = ISNULL(ClassDS.DisplayName,ClassEnum.IncidentClassificationValue),
ClassEnum.IncidentClassificationId AS ClassificationId,
ClassEnum.ParentId,
Support = ISNULL(SupportDS.DisplayName,SupportEnum.IncidentTierQueuesValue),
SupportEnum.IncidentTierQueuesId AS SupportId,
Status = ISNULL(StatusDS.DisplayName, StatusEnum.IncidentStatusValue) ,
StatusEnum.IncidentStatusId AS StatusId,
AssignedTo.DisplayName AssignedToUserName,
AssignedTo.UserDimKey AssignedToUserId
FROM dbo.IncidentDimvw I
INNER JOIN dbo.WorkItemDimvw WI ON I.EntityDimKey = WI.EntityDimKey
LEFT OUTER JOIN dbo.WorkItemAboutConfigItemFactvw ON dbo.WorkItemAboutConfigItemFactvw.WorkItemDimKey = WI.WorkItemDimKey   AND (@IncludeDeleted = 1 OR dbo.WorkItemAboutConfigItemFactvw.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.WorkItemAboutConfigItemFactvw CIFctForFilter ON CIFctForFilter.WorkItemDimKey = WI.WorkItemDimKey      AND (@IncludeDeleted = 1 OR CIFctForFilter.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.IncidentClassificationvw AS ClassEnum ON I.Classification_IncidentClassificationId = ClassEnum.IncidentClassificationId
LEFT OUTER JOIN dbo.DisplayStringDimvw ClassDS ON ClassEnum.EnumTypeId=ClassDS.BaseManagedEntityId
AND ClassDS.LanguageCode = @LanguageCode
LEFT OUTER JOIN dbo.IncidentTierQueuesvw AS SupportEnum ON I.TierQueue_IncidentTierQueuesId = SupportEnum.IncidentTierQueuesId
LEFT OUTER JOIN dbo.DisplayStringDimvw SupportDS ON SupportEnum.EnumTypeId=SupportDS.BaseManagedEntityId                    AND ClassDS.LanguageCode =
@LanguageCode
LEFT OUTER JOIN dbo.IncidentStatusvw AS StatusEnum ON StatusEnum.IncidentStatusId = I.Status_IncidentStatusId
LEFT OUTER JOIN dbo.DisplayStringDimvw StatusDS ON StatusEnum.EnumTypeId=StatusDS.BaseManagedEntityId                      AND StatusDS.LanguageCode
= @LanguageCode
LEFT OUTER JOIN  dbo.WorkItemAssignedToUserFactvw ON dbo.WorkItemAssignedToUserFactvw.WorkItemDimKey = WI.WorkItemDimKey     AND (@IncludeDeleted = 1 OR dbo.WorkItemAssignedToUserFactvw.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.UserDimvw AS AssignedTo ON dbo.WorkItemAssignedToUserFactvw.WorkItemAssignedToUser_UserDimKey = AssignedTo.UserDimKey
WHERE
((-1 IN (Select value from @tableClassification)) OR (I.Classification_IncidentClassificationId IN (Select value from @tableClassification)))
AND
((-1 IN (Select value from @tableSupportGroup)) OR (I.TierQueue_IncidentTierQueuesId IN (Select value from @tableSupportGroup)))
AND
((@ID IS NULL) OR (I.Id IN (Select value from @tableID)))
-- exec ServiceManager_Report_Incidents @Classification=N'281,415,9,135',@SupportGroup=N'72,-1,69,43',@ID=N'IR55145'

Create Service Request to open for the incident number we pass

I want to call open Service Request form(Form:CSXSRISR) with details of incident number already loaded.
I am trying to pass parameters like request_id, p_incident_id ,... When the form opens it says no such parameter is there. Is there any way to open a create service request form with the service request loaded for the incident number we pass

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

IN SCSM 2012 SP1 email notification duplicating

We use SCSM 2012 SP1 in our environment. We create mail notification's for incident assignment. But a mail notification for an incident under same template going 2 times.
How can we configure it like for an incident same mail go for single time not twice.
Please help me ASAP.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

Dear Mithun,
if email notifications are duplicated, it means that 2 workflows that send emails are running on the same incident, kindly check your workflows and their criterias.
Best Regards
Jreij12

Reporting Tab is not showing in SCSM 2012 SP1 Console

I'm working with SCSM 2012 SP1. But after installing data ware house only "DataWareHouse" tab appares no "Reporting" tab. And it shows below MSG:
And only the below reporting management pack are available in the Data Ware House >> Management pack area.
I already check data warehouse server 'System Center Data Access Service' and 'SQL Server reporting Service', borth are running. But still 'Reporting' tab is not there.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

At last I solve the problem. THere is 2 solution for resolve the issue.
Force start all warehouse job.
Un register and reregistared DataWareHouse againg.
In my case I do the borth after reregister datawarehouse I wait 1hr after that I manualy start the warehouse jobs. And it works for me.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

Error while creating SCSM 2012 sp1 self-portal on SP2013

Hell to everyone
today dive into SCSM installation and self-service portal setup. the environment i use is as following:
Windows 2008 R2 Datacenter x64 SP1
SQL 2012 BI Edition
Sharepoint server 2013 Enterprise Edition
SCSM 2012 SP1
i have successfuly set up SCSM 2012. everything is workig fine.
but when i go to sel-service portal setup (all components on one server - both Web-Content server and SP WebParts) i face with an error
_CreateSharePointWebSite.F175D191_81C3_4A7D_A05B_6A250575B468
the error is related to Site creation and SP webparts installation.
i tried to setup just Web-Content Server and installation was finished successfully.
Please help me with the issue! very urgently
there is no honda without racing

Hi Pavel,
According to your description, my understanding is that you got an error when you set up Service Manager 2012 SP1 running on SharePoint 2013.
Please check whether you have configured SCSM and SharePoint 2013 correctly. You can check as the following link:
http://blogs.technet.com/b/thomase/archive/2013/08/19/how-to-get-service-manager-2012-self-service-portal-running-on-sharepoint-2013.aspx
Please make sure you used the same account to instal SharePoint and Service manager.
If this issue still exists, please do as the followings:
Open Central Administration\Monitoring\Review job defintions, select the servers in the farm one-by-one , then click Application Server Administration Service Timer Job, click Disable.
Restart "Sharepoint 2010 Timer " in services.msc on all servers in the farm.
Try to install the SCSM portal.
Click Central Administration\Monitoring\Review job defintions\Application Server Administration Service Timer Job, click Enable.
Restart "Sharepoint 2010 Timer " in services.msc on all servers in the farm
Here are some similar links for your reference:
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/47d43d25-6e14-464a-b899-c13dcbad880f/error-while-installing-service-manager-selfservice-portal?forum=sharepointcustomizationprevious
http://scug.be/valerie/2011/12/01/scsm-2012-self-service-portal-setup-can-t-create-a-new-site/
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

Trying to Perform an install of SCSM 2012 SP1 - SQL Analysis Services Not Installed

I'm performing a clean install of System Center Service Manager 2012 on a Windows 2012 server. The prerequisite checker told me the Analysis Objects were not installed. I clicked the link and downloaded the SQL Server 2008 R2 Analysis
Management Objects. I restarted the install and it still says it's not installed. I also tried installing the 2012 version of the objects and still no luck.
I also tried installing both the x86 and x64 versions of these tools.
I have also tried the same install on a Windows 2008 R2 server and had the same error. I'm convinced this is a bug in the setup.
Has anyone else seen this? Is it a known issue?

Try to check the log file SCSMSetupWizardxy.log under C:\Users\<username>\AppData\Local\Temp
perhaps it could not load Microsoft.AnalysisServices.dll assembly.
12:23:55:**************************************************
12:23:55:CheckPrerequisites: Checking Microsoft SQL Server Analysis Management Objects prereq.
12:23:55:Entered RequiredAMO
12:24:08:Trying alternate method of detection using Assembly.Load
12:24:08:Error occured while loading Microsoft.AnalysisServices.dll: Could not load file or assembly 'Microsoft.AnalysisServices, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.
12:24:08:CheckPrerequisites: Logic Type:and AMO-err: 2
12:24:08:
12:24:08:CheckPrerequisites: Microsoft SQL Server Analysis Management Objects: Failed
12:24:08:
12:24:08:**************************************************
can you confirm if that assembly exists in the Assembly folder.
on a side note: SCSM 2012 SP1 supports 2008 R2 SP1 or above, and double check that the account you are using to install the SM is a local admin.

"back submit cancel " not show in ssp scsm 2012 sp1

hello
which may be the reason that my SSP in SCSM 2012 sp1 does
not show the buttons to submit my request to serve
rmanager?
<- Back   Submit ->
  Cancel
  button
are not displayed ... can someone help me?
Thanks

Resolved : Stamped "create request button" in sharepoint web part
A glaring oversight on my part
Sorry.

Holiday Calendar for the incident of SCSM 2012 SP1

Similar Messages

Maybe you are looking for