Home button on wifes 2 week old phone will not wake up phone or recognize finger print!!!!

Sounds like she'll be getting a new phone again but wondering if anyone totally reset the phone for a fix.
Thanks.

She can try a reset the touch id http://support.apple.com/kb/HT5883
She can also try a reset, no data loss.  Hold down the home/sleep button together until you  see the apple logo and then release, then wait for the phone to boot back up.

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