Home Hub 2 Firmware unstable

Gents
Why is it when either I look at the Internet setting or the ADSL setting.
Mainly the Internet settings the Hub starts to recycle it does not do it all the time.
But when it does start doing it ,has a impact on my IP profile.
I know it is the Hub or the Firmware as I have a And HH2 and it does it on that.
Any Ideas out there is there anyway to reload the firmware in case of corruption
Current firmware
Current firmware
4.7.5.1.83.3.18 (Type B)
Last updated
13/05/11

I am one of the sufferers of this "fault" on my HH2 Type B with 4.7.5.1.83.3.18 firmware ( I noted this on 14 May, but don't know when it was updated.
I get the flashing orange BB light sometimes on accessing the HH pages.   I have even had it happen two or three times in succession, within a few seconds of turning blue each time.   I also get random disconnects, but whether this always shows the flashing orange I'm not sure, as I am not neccessarily in front of the computer.   I have just ocassionally caught it when I'm browing with Firefox, but it re-synchronises within a few seconds.  My present data are,
Downstream    14,336 Kbps
Upstream    1,078 Kbps
Noise margin (Down/Up)    7.8 dB / 6.5 dB
Line attenuation (Down/Up)    27.3 dB / 11.5 dB
Output power (Down/Up)    25.7 dBm / 1.9 dBm
FEC Errors (Down/Up)    34 / 19255
CRC Errors (Down/Up)    10 / 121583
HEC Errors (Down/Up)    263 / 0
Error Seconds (Local/Remote)    5 / 17719
I have not noticed any significant change to my profile, even with the random disconnects, since allowing my line to stabilise (took about 14-16 days) as noted in the thread
Data on HH2 Achieving Stable Line Rate & Switching the HH Power Off Once per Day,  on 30-05-2011
also the threads
Re: Sporadic random disconnects this week, very bad today.,  on 03-06-2011
Re: Disconnects on Accessing HH and Random Disconnects at Night,  on 10-02-2011 
Rodney Fry

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    [Comment From imjolly imjolly : ] 
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    [Comment From DS DS : ] 
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    7:05
    JacquiBT: 
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    Dave: 
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    Are there any plans for new firmware on the hub 4 to bring new features?
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    Dave: 
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    JacquiBT: 
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    JacquiBT: 
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    JacquiBT: 
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    Sam: 
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    JacquiBT: 
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    7:14
    [Comment From JamesS JamesS : ] 
    What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
    7:14
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    Did you know the hub offers Easy Wireless?
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    7:14
    JacquiBT: 
    Hi JamesS. Dave will reply to your question
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    Emma: 
    Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
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    Sam: 
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    Dave: 
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    7:15
    [Comment From George George : ] 
    Why did you remove the built in plastic wireless info tab with a card?
    7:15
    JacquiBT: 
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    7:16
    Dave: 
    Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
    7:16
    [Comment From thebennyboy thebennyboy : ] 
    I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
    7:17
    JacquiBT: 
    Hi Bennyboy. Emma is going to reply to that question.
    7:17
    [Comment From Paul Paul : ] 
    How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
    7:18
    JacquiBT: 
    Hi Paul. Sam will answer that for you
    7:18
    Sam: 
    Hi Paul, the processor is a staggering 3x faster compared to the HH3
    7:19
    [Comment From Guest Guest : ] 
    Although opted out of BT wifi the hub still shows as being active
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    JacquiBT: 
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    7:19
    Sean Donnelly: 
    Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
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    7:20
    [Comment From Guest Guest : ] 
    When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
    7:20
    JacquiBT: 
    Hi Guest. Dave will reply to your question
    7:21
    Dave: 
    Hi - thanks for this feedback, we'll definitely look in to it for you
    7:21
    Sean Donnelly: 
    Excellent questions coming through folks
    7:21
    Sean Donnelly: 
    Our experts are typing answers so please keep them coming
    7:22
    [Comment From Josh Josh : ] 
    Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
    7:23
    JacquiBT: 
    Hi Josh. Sam is replying to your question
    7:23
    [Comment From Winston Winston : ] 
    How much power does the home hub 4 use?
    7:24
    JacquiBT: 
    Hi Winston. Dave will respond to your question
    7:24
    Sam: 
    Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
    7:24
    Emma: 
    Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
    7:24
    Dave: 
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    7:25
    [Comment From Mel Mel : ] 
    Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
    7:25
    JacquiBT: 
    Hi Mel, Dave will reply to your question
    7:25
    [Comment From Winston Winston : ] 
    How long did it take you to design and develop the home hub 4?
    7:26
    JacquiBT: 
    Hi Winston, Emma will reply to your question
    7:27
    [Comment From George George : ] 
    Will we get manual power save back?
    7:27
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    7:28
    [Comment From Jade Jade : ] 
    Does the home hub 4 support ip6 through a future upgrade?
    7:28
    Emma: 
    Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
    7:29
    JacquiBT: 
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    7:29
    Emma: 
    Hi Jade, thats something we are working on so yes something for the future
    7:30
    Sam: 
    Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
    7:30
    Dave: 
    Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
    7:31
    Sean Donnelly: 
    Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
    7:31
    [Comment From thebennyboy thebennyboy : ] 
    Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
    7:32
    JacquiBT: 
    Hi thebennyboy. Sam will respond to your question
    7:32
    [Comment From Calvin Calvin : ] 
    What future developments are in the works for home hub 4?
    7:33

    DS wrote:
    Not many of my Q's are showing either. Could be busy I guess......
    yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question. 

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    Updating the firmware on the router may also stabilize the connection, but if it does not then you may need to acquire a different model or a different brand of router, or work without a router (running your cable/DSL modem directly to your computer). As a router provides some minimal natural firewall capabilities, we do recommend using a router. 
    To upgrade your firmware, please contact the router vendor or manufacturer. 
    We suggest using a wired connection from your computer to your router as wireless connections (WiFi) are generally speaking less stable. If you use a wireless connection, please check to see if your router has a Turbo or G option and turn it off. For example, in the wireless option of your router's configuration page, you may find a field with 'B/M/G Mixed' which can be changed to 'B/M Mixed'. This will disable the G option. Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo mode. Apparently they use "channel hopping" to bond multiple channels in support of this feature, but it is highly susceptible to interference from other 2.4GHz wireless networks and devices. Turning off the channel hopping feature (or the Super-G/Super-G Turbo mode) of such devices will turn them into a standard 802.11g wireless device and may make them more stable. Please contact your router vendor or router documentation for more assistance with turning off these features of your router. 
    We hope this information is useful to you, please let us know if you need anything else.
    Regards,
    Ricardo A.
    PokerStars Technical Specialist"

    You just need to forward the port.
    Please see Port forwarding problems
    Look at the example for VPN, and simply call it something else, and alter the port number to 26002.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Home Hub 3 + Back To My Mac / Port Forwarding

    I've recently got BT Infinity and along with it a BT Home Hub 3 which doesn't seem to be playing nicely with Back to my Mac.
    The setup on the Mac side of things is correct and I can see my remote computer but I just can't connect to them, or vice versa. The Back to My Mac preference is showing that the router needs configuring for better performance.
    I've ensured UPnP is enabled and forwarded the following ports to the device:
    TCP 5354
    UDP 4500
    UDP 5353
    UDP 500
    UDP/TCP 4488
    Which I found listed in http://support.apple.com/kb/TS1629
    After doing some checks on these ports using http://canyouseeme.org it would seem that only one of these ports is open, and even then it's occassional.
    BT seem to state on http://bt.custhelp.com/app/answers/detail/a_id/12529/~/why-do-i-get-an-error-message-when-using-appl... that 'Back to My Mac' isn't compatible and this is due to a compatibility issue on Apple's part. Frustratingly this article doesn't indicate a date when this was posted. Never the less, I would presume this could only be UPnP related — i.e. the necessary ports won't open automatically. I'm unsure of what other compatibility issues there would be. If the ports are open it should work fine.
    I've read numerous threads in many forums about the BT Home Hub 3 port forwarding not working correctly, is this still true? If so, surely the device should be deemed faulty or a firmware update should have been put in place by now to resolve this. I can't seem to find any recent articles regarding this.
    Thanks in advance for any help!
    Solved!
    Go to Solution.

    Hi ollie,
    If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
    Cheers
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Cannot find HP printer after upgrade to Home Hub 3...

    Hello
    an engineer installed a home hub 3/infinity this morning and left after about 10mins giving me a tiny getting-started booklet, a CD, and a couple of stickers to show my network keys etc. Whilst I can access the internet with my laptop, and iphone, I am tearing my hair out now (8hours later) in trying to print anything!
    I am running on Macbook Air MacOS 10.7. My printer is HP deskjet F4580. 
    My mac cannot see the printer, in System Preferences.
    The blue wireless light flashes continuously on the printer.
    I have been all over various forums and I just don't have a clue what most of them are talking about.
    I have printed out a wireless network test report from the printer and it seems to show the old network name (for my old home hub 2) but if this is the problem I have no idea how to change it. I can't even find the driver menu's any more. And, now i just discovered on an HP thread that there might be an inherent "firmware"(?) issue regarding BT Home Hub 3 and HP printers.
    I would appreciate any insights and would be grateful for any step-by-step help, thank you. (so wanting my old home hub 2 back!)

    Have a look at this link. It takes you through the set up
    http://www.hp.com/global/us/en/wireless/reconfiguring-system-help3.html
    Another option would be to change the new Homehub to have the same name and passkey as your old HH2 then the printer should find it. It would mean logging all your other devices back on once you had done this. See this link how to do that.
    http://www.youtube.com/watch?v=egCh2dPp1zw

  • Home Hub 3 Port Forwarding Issue - Question to BT

    Question to BT
    Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?
    As i work in IT (Cisco Network Eng) i need to be able to access several devices/services at home and this is a real pain for me. If you think that this could drag on as some posts have indicated could you please let me know and i will either get a draytek or throw in a cisco 1841.
    Thank you
    Dean.
    Current firmware:
    V100R001C01B031SP09_L_B
    Last updated:
    Unknown

    requiem wrote:
    Question to BT
    Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?.........
    Thank you
    Dean.
    Current firmware:
    V100R001C01B031SP09_L_B
    Last updated:
    Unknown
    Hi Dean
    By the look of it you've got the type B version of the HH3 with current firmware.
    From http://bt.custhelp.com/app/answers/detail/a_id/13073
    The latest versions of the firmware are:
    BT Home Hub 3 – Software version 4.7.5.1.83.8.57.1.3 (Type A) or V100R001C01B031SP09_L_B
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

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