HOME HUB 2 PROBLEM

Hello All.New poster here.Am suffering HH2 wireless problems which seem to be common knowledge on these forums.My question is because ihave BTV and am considering you view do i need to replace the hub with another BT one ie HH3 or can purchase my own other brand if so any reccomendations would be appreciated.Thank you
Solved!
Go to Solution.

The home hub 2 does have issues, especially if its a few years old.
Reported problems with the Home Hub 2.0
You can use your own router if you wish.
There is a small list here.
Replacements for BT home hub 3
This one is quite popular.
Using the TP-Link TD-W8960N instead of the BT home hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Help! asap please, BTwifi home hub/problem with bt...

Hello
I have bt home hub and btwifi and I also have a tescomobile mobile phone, which, when I am at home, I would normally use the internet on my phone using my btwifi home hub, as this saves me using my 500mb data allowance.
Since installing this app, I have had a lot of problems.
I cannot connect to my btwifi hub through my phone, and although I am only a week into my tescomobile monthly data allowance I have already used half of it.
I since uninstalled the btwifi app but am still getting problems connecting to the internet via my own home wifi.
I have turned my wifi on, on my phone, but it says H+ at the top of my phone.
On the list of wifi it stil says btwifi with fon.
I phoned bt customer services on 0844 38100010, and the gentleman talked me through installing an app called supremocontrol, and he ran a scan on my computer and said that for the last two weeks, I have had hackers in my computer and I could lose my computer.
He said the hackers have been in for the last two weeks, well, I installed the btwifi app about ten days ago, so that kinda matches.
He tried to get me to install security software at £49.00 but I am on a low income and cannot afford to do this right now or for the forseable future.
What help would I like here?
I would like to know how to connect to my home wifi on my mobile again.
I would also like to know the situation regarding hackers and how to keep my computer safe.
I am currently using microsoft security
I am a bit of a dummy regarding all this technical stuff so no jargon please if you can.
Much appreciated

licquorice wrote:
Ectophile wrote:
Where did you get that 0844 phone number from? It doesn't look like any of BT's normal ones. That said, BT uses many different numbers, so i could be off on completely the wrong track.
It looks like some outfit offering contact numbers for different organisations, presumably it just forwards the calls to an 0800 number whilst you pay them for the privilege.
Edit: The OP has transcribed the number incorrectly and added an extra 0 in the middle.
It does look a bit dodgy.
"Contact Telephone Numbers.com is not associated in any way with any company listed on this website. For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page. Bill payers must be 18 years and over and have the bill payers permission before making the call. Please read and agree to these terms before using our service. Thank you "
I won't put their URL in this post in case someone sees it and thinks it's a proper link to BT.

BT Home Hub Problem

Hi there,
I have a problem with my BT Home Hub phone.
It is ringing when there is an incoming call (so the lines ok) and when I answer it I can hear the person on the other end but there is a loud continuous bleeping sound in the background which makes the person pretty much impossible to hear.
Any ideas.

Hi andrewjbird,
Welcome to the forum.
It could be a faulty handset, can you connect a different handset to the back of the Hub to see if the issue persists?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub problem

My OS is Windows Prof, SP3.
I have recently installed a Home Hub 3 using an 'Ethernet' connection.
I am unable to configure it, as it will not accept my password. I have tried many times without success.
I have pressed the wireless key until all the LEDs flash. Then entered the three sets of numbers while the lights flashed. Have done this many times. What am I doing wrong?

sorry but can you explain whay you want to achieve? is it access to the hub manager when you connect with ethernet cable? Is it to be able to connect wireless with the hub? bothe passwords are on the pullout tab on back of HH3
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub problems

hey, wondering if somebody could help me out, in our household we have an infinity broadband package, just a basic one, i'm not the bill payer so can't say exactly which package it is, i know it is not any of the unlimited ones, anyway, to my problem:
for about 3 weeks now, i have noticed issues with my wireless connection to the hub, both on my decktop and my iphone, when i run a speed test using both the BT speed test tool, and several of the well known online speed tests, i'm getting results of less than 1MB/s download speed, and barely 0.15MB/s upload speed, yet with a hardline, download speed shows at around 60MB/s and upload around 3MB/s, couple that with the wireless connection repeatedly and constantly dropping out, both with the desktop and my phone, previously via wireless, i was getting download speeds of around 10MB/s and upload of up to 2MB/s using the various speed tests, so just curious to know if there are any known issues affecting wireless signals from the hubs at the moment, or if this is an isolated problem that would need to looked at by a technician, thanks.

It is possible interference that is causing your low speeds on wireless.
Try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. This often sorts out configuration problems.
After you have done that download, install and run inSSider. It will show you the wireless channels and which one your Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change your homehub onto that channel.
See link for insider
http://www.metageek.net/products/inssider/
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094

Problem with password in home hub manager

Hi
I have a pc and a laptop connected wirelessly to homehub 3. connection is fine having swapped the hub for a new one.
The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
I get admin as user and cursor won't work in password panel.
On the pc it works fine. It's no biggy as I can acess settings on the pc but anyone know why it is happening?
This is the screen I get. Different to the usual one.
To prevent unauthorised access, your BT Home Hub's settings are protected by a password. To change the settings in your BT Hub Manager, you'll need to enter your admin password, then click the 'OK' button on this page. Please remember the password is case sensitive.
Username:
admin
Password:
Solved!
Go to Solution.

somniac wrote:snipped
connection is fine having swapped the hub for a new one. The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
Swapped from a what version hub? It does sound like you may of been using a v1 or v1.5 hub prior to using the hub3
What happens if you go to saved passwords on your laptop, locate the 'admin' one, make a note of it just in case and delete it. Does this allow you to access the hub manager now?
-+-No longer a forum member-+-

Wireless Connection Problems for Home Hub 3 and Vi...

We have upgraded from BT Home Hub 2 to version 3 and had a BT man (engineer) visit to set it up. He did so with no problems on our PC (wired, runnning XP) and installed all relevant software on the PC and this is connected which so far has been fast (enough - as expected) and reliable. Once the 'main' computer in the house was connected we then tried to connect other things to the internet using this BT Hub 3.
However when attempting to connect our family laptop (running Vista) we hit trouble. Initially I tried to use the icon in the tray (bottom right of the screen) by clicking on connect to a network, then selecting our hub, then inputting the wireless key and going through the menus correctly. It would only connect 'locally' and not recognise the hub. It says identifying then says unidentified (public network BT Hub 3) and only 'local' access which I then change to private network. With my preivious internet I was able to set it up as Home network - now I can only choose between public or private BUT NOT Home, Work or Public.
So I then tried the BT disc that comes with the hub into the laptop. I go through the menus - it asks is the broadband light steady blue? Yes. Click next to continue wireless set up. So I press continue. It then asks for the wireless network/SSID BTHub3- numbers and letters and the wireless key. So I put that in correctly (double checking) and click next. It then says Connecting to your Hub which then gets ticked but then the checking wireless key doesn't tick - it crosses, and says failed. It asks me to check I typed the numbers and letters correctly (I am sure of that) and It goes to Manuel set up. Where I select my hub and again type in the wireless key and click next. But the same thing happens - connecting to your hub gets ticked but checking wireless key fails.
I then get a message that says i should do a wired set up, which I can do and works but on the laptop wired solutions is just not satisfactory - laptops need wireless connectivity. Is this a problem with my laptop, Vista or the hub/modem or a combination.
I also have been able to connect other things to the internet such as a netbook (running Windows 7) and a games console. Please comment if anthing needs explaining or more detail. Your help will be much appreciated. Thank you in advance.
Solved!
Go to Solution.

John46: I uninstalled the Hub programmes you said to. I then tried to connect to a network (wirelessly - accessed either by going to Start - Connect to or from the icon in the tray (bottom right). I selected my hub and clicked connect. It does its thing and says 'successfully connected to...' I close that and go onto Network and Sharing Center and it shows its trying to identify the network and wait a few seconds it then shows 'unidentified network (public network)...' and that I have only got local access and so cannot surf the web.
As I mentioned in my earlier post:
With my previous Internet I was able to set it up as Home network - now I can only choose between public or private BUT not got the choice between Home, Work or Public.
Hope I've explained myself.

Problem connecting wirelessly with home hub 3.

Kodak gave me advice onthis problem. Entered security key in upper case instead of lower and it solved the problem . No help from BT on this.

paulweekspat wrote:
trying to connect kodak printer. i have resolved the issue with help from kodak. bt was no help at all. thanks anyway.
What john46 says is quite correct, also Kodak would give you NO support for setting up the Home Hub..
Thats not to say you would not have been given help on these forums if you had a problem connecting your printer and if we could not help,at least we might have been able to point you in the right direction.
http://support.en.kodak.co.uk/app/home/selected/true
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

Dear all,
I am a new BT infinity customer but have had about 5 different providers and about 7/8 wireless routers in the past - never had FTTC.
BT infinity on a wired connection works great and I get approximately 65mbps (prediction 76mbps) which I'm happy with. The wireless through HomeHub3 is closer to 10-20mbps and most annoyingly it keeps dropping out. When I say dropping out I get the following:
http://bthomehub.home/html/hurl/800_auto_start.html
The blue lights are all on the Home hub and my wireless devices still show a connection to the wireless but just no access to the internet.
The very nice Indian call centre woman says its my Wifi going down and its because there is loads of equipment around it. THis is the same position that all my other wifi routers had and no problems with any of them. I am trying to work out how to move the HH3 but to be honest, unless there is something I am doing wrong, then I probably need to buy a wireless router.
I have been to http://www.btinternet.com/~cbeddoe/forumhelp/speed/hh3replace.html and any comments on these routers would be appreciated.
I suppose what is different here is that I am using the new type B homehub but it is causing me problems.
ANy help or thoughts would be appreciated.
HSB
p.s. should i really expect a 50mbps differential between wired and wireless?

Its usually the default gateway address that gets corrupted, and this prevents the computer resolving addresses outside of your own network.
You can check this by looking at your wireless adapter network setting and seeing if the default gateway is 192.168.1.254.
As for the choice of router, any decent cable router should perform fine. Take a look at the thread that I reference on my home hub replacement page.
Wireless itself, can prove quite unreliable a higher speeds.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

TP-Link TL-WA901 & Home Hub 5 connectivity problem

I've just installed a Home Hub 5. Devices connected via Ethernet & Wifi work fine. My Vista PC connected via a TP-Link switch & a TP-Link TL-WA901ND Wireless Access Point can't web browse successfully. Firefox says "The page isn't redirecting properly", IE says "Internet Explorer cannot display the webpage" - for every site I try. I can ping my BT hub OK, I can see the PC from the hub & a directly-connected Windows 7 PC, & I can ping external websites. Any ideas? I've tried changing all sorts of settings without any luck, Googled, etc, & nothing I've tried has sorted it. The same PC & browsers work if connected via Ethernet.
Btw, the connection setup is like this as I've had equipment damaged 3 times from lightning surges via my phone line. The PC connected directly is only temporary until I've resolved the problem.

This is from Keith's help pages. http://forumhelp.dyndns.info/hardware/TP_link/wa701nd/wa701nd.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home Hub Manager problems.

Hello BT,
I am currently having problems connecting to the BT Home Hub Manager.
I have tried the following:
api.home
192.168.1.254
http://bthomehub.home/
These all end up with the connection timing out because it's taking too long to respond. All other websites are working fine and well for me. I've also tried this on Mozilla Firefox, Internet Explorer and Safari web browsers.
Also, I have asked a few other people in my area I know who are with BT and they are not getting the same problem as me.
Kind regards,
Ryan.
Solved!
Go to Solution.

The HH internals sometimes get in a tangle, and if you happen to have made any changes to the various settings, that can sometimes compound matters.
Try doing a Factory Re-set (paperclip into small hole at side of hub) and see if that resolves matters. Doing a re-set will remove any settings that you may have applied, so be prepared to make the settings again if necessary. The re-set also restores the default wireless settings which are displayed on a label on the back.
If that does not solve it, you may need to ask for a replacement HH.

Nokia N86 problem connecting to BT Home Hub

I am having problems connecting to my BT home hub with my new Nokia N86. I have used the WLAN wizard and entered the WEP code but when I go to connect I get the message 'Gateway could not be found'. I have been using it without any problems with my Nokia N95
Can anyone help please?
Solved!
Go to Solution.

Have you looked at the hubs log to see if it gives a reason for refusing the N86?
It's a while since I had the original hub so can't tell you exactly where to look.
You may also want to ask your question on forum below as it's more likely the hub that needs it's settings changed than the phone:
http://www.beta.bt.com/bta/forums/forum.jspa?forumID=113

Anyone else had problems with range on Home Hub 2?

I've just received a Home Hub 2.0 today in order to connect BT Vision and was excited to connect it and get my Vision box set up. Having had a Voyager 2091 router before, I disconnected this and proceeded to follow the instructions to the letter to set up the Home Hub. After an hour of failed attempts to connect wirelessly to my laptop, I eventually managed to connect and moved downstairs to my usual location in order to finish preparations to set up everything needed. Looking at a cross-section of our house, it looks like a square divided into four quarters, with the room in which the router is located (the spare room) in the upper left and the room I normally work in (the living room) in the lower right.
I usually sit quite close to the wall of the living room closest to the spare room and the router has always been located near the doorway of the spare room, allowing the least amount of distance between my laptop and the router. When setting up the Home Hub, I made sure that everything was in the same locations as usual. However, on moving downstairs, by the time I was halfway downstairs, I had lost the connection to the Hub, and by the time I had reached my usual spot, it couldn't even find the Hub when I tried to reconnect. Bearing in mind that I have always had (and indeed currently have at the moment, from the same spot as I just mentioned) an 'excellent' connection to the net using my router, I can only assume the problem is with the broadcasting range of the Hub. Has anyone else had the same problem, and if so, can you recommend how I can rectify it? I've tried all the directions I can find but to no avail.

HomeHubs are notoriously variable in their performance. Some of this may be due to the antennae, which in some models are stuck to the case with double-sided sticky-tape, falling off and not being in the correct orientation to give the best range.
I looked at this in some detail last year here. Most HomeHub 1.0s and 1.5s I looked at then had very poor range when compared to other wireless G routers.
Since then, HomeHub 2.0As have become a little more common and they show similar variation to the earlier models and some have an even shorter range. If you get a good one, the range isn't bad. If you are unlucky enough to have, or get, a bad one - complain.
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Home hub causing problems with phone line

I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions

have you tried connecting the hub and a phone to the test socket using a filter
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home Hub 3 and iPhone 4 - Problems

Hi all,
Firstly appologies for a double post, I posted in the infinity section in error when here's probably better, so if mods see it they can remove that one, unless someone answers!
Anyways, Just upgraded to infinity and have the home hub 3 after previously using the home hub 2.
The Internet is fine, more than fast enough, however I now have a problem that I didn't have previously with my other devices around the home.
If I'm on the laptop(s) everything behaves as you'd expect, surf, download, stream whatever alls fine. However when my daughter goes online with her wii or ds it stops working/locks up when playing online, but the main problem seems to be mine an my partners iPhone 4's. They will both happily surf the net all day long however if either of us try's to download an app that's over about 25mb then it seems to get to about the 25mb area then just locks up and will not download the rest of the app, also if we go on iPlayer, as an example we will get through about 20-30mins then that too will lock and play no more, YouTube is the same, but not as bad as the films etc are normally small. If I try to play/stream the same thing on either laptop it will play flawlessly.
Now I appreciate it could be that the wii, ds and two iPhones have suddenly stopped working properly, but seeing as they all worked flawlessly when using the home hub 2 I suspect it's the home hub 3 that's causing the issues, especially as the videos etc will play fine when I use the mobile/3G instead as a test.
So anyone else had similar and managed to sort it? Or indeed any ideas, I've already tried changing the wireless channel from 6 to 11 and then to 1, with 11 being the best but still problematic, I could try all the other channels but didn't have the time today before work.
As for security settings, its on WPA-PSK the same as it was on the home hub 2.
So basically right now I'm stumped :-/
Cheers, Rob.

Ok then i've tried a couple of things , with only a marginal improvement.
1. Started with a power cycle, left it all off for about 10mins > made no noticable difference
2. Changed from b/g/n to just b/g as not all devices in house are 'n' rated > again cant say that this made a difference
3. Changed channel to a free one after a inssider scan > this has made a very marginal difference, if indeed its not just fluke.
Using itunes as an example again on the iPhone, with a radio show thats 2hrs long, by the time its played for around 45mins its starting to reach the end of whats been streamed/downloaded, which to be fair with a speed in excess of 20meg the show should have finished downloading long before then, essentially 45 mins to download an hours worth of the show is hardly awe inspiring or indeed right. Again the same show will download and play fully on the laptop.
Im still of the opinion that the hub3 is at fault here, as i never had a single issue using the hub2.
Out of interest can the hub2 be used with infinity and if so how do you wire it, bearing in mind the hub3 has the dedicated red socket, if i can use the hub 2 i can test again and hopefully rule the hub3 or iPhones out of the equation.
Going to try a full/hard/factory reset later, but is there anything else i can try first?
Also failing everything is this suitable to replace the hub3 > http://www.pcworld.co.uk/gbuk/belkin-f5d8236uk4-wireless-router-802-11-n-4-port-switch-02417713-pdt....
its compatible with PPPoE, even though we shouldnt have to be replacing hubs etc considering BT provide them specifically for the service.
Cheers, Rob

HOME HUB 2 PROBLEM

Similar Messages

Maybe you are looking for