Home Hub 3.0 wireless problem

Hello,
I've just received my second HH3 as I thought the problem I'm having was a fault with the first one. It seems it's a 'feature'. My HH2 has been ok, but I have had the odd issue with wireless devices connecting which BT Support tells me is because the wireless on the HH2 is only designed to support 3x wireless devices. The HH3 is designed to support 10x wireless devices. Hence the upgrade
However, within about an hour of getting the HH3 up and running ALL but ONE of my wireless devices (Logitech Squeezebox receivers, netbook, phones) had fallen off the network and refused to reconnect until I reset the HH3 (I had WPA/WPA2 security configured, but a number of devices were convinced they were supposed to be connecting using WEP!). Within minutes of reloading the HH3, they'd disconnected again.
I tried turning off the interference detection, forcing 802.11b/g only, changing the security (WPA only, WPA2 only). Nothing worked. I was just about to box it up and send it back for a refund when I noticed that my ADSL speed had jumped from 2.5 Mbps to 3.8 Mbps.
I tested this by dropping the HH2 back in and it was no fluke - 2.x Mbps with HH2, 3.x Mbps with HH3.
Great.
So, now, ridiculously, I have turned of the 'superior' wireless on the HH3 and am just using it as a wired ADSL router, and I have turned off everything on the HH2 apart from the wireless and am basically using it as an AP.
I've noticed that other people have posted similar problems (with the WLAN), but I've tried all of the 'solutions' and nothing's worked. Anyone got any other ideas (apart from buying a 'branded' wireless ADSL router)?
Many thanks,
Phil

Ignore what I said about the better broadband speed on the HH3 - within an hour it had hundreds of thousands of errors and had rate adapted down to 2.5 Mbps.
No reason to keep it now...and RMA...

Similar Messages

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

After installed Home Hub 5 my wireless speed drop ...

Hi there.....
I wonder if anyone can help me with this. I got my Home Hub 5 today to replaced my Home hub 3. Once I installed the home hub 5 all my wireless device has dropped to 10mb!
I don"t know what else can I do coz I tried resetting the home hub 5 and change all the setting on the home hub 5 but still only give me 10mb!
Can anyone please help
Kit Kat
Solved!
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Hi there.............
I have solved the problem why the speed has dropped down to 10 mb on wireless device!
For anyone in the future that upgrade to the home Hub 5 I will like to mention the reason so they know what to do:
Once you installed the home hub 5 , turn it on and add wireless device to it . When you open the browser on your wireless device Bt home hub will pop up the ' parental guide ' page for you to set up . You can set it up or click do not want it then it's will go back to the main web page !
Because some of us who use apple device such as iphone don't use the browers and use the apps so didn't know that .
So once you went through the parental guide page your bt speed on your device will went back to full speed !! All my wireless device went back to normal around 50 mb !!
I hope the above statement will help who ever going to upgrade to home hub 5 soon and will notice why the speed drop so much and what is the reason for it and don't need to mess around with your home hub channel coz just the simple parental guide set up page need to finish the setting !'
Kit kat

Home Hub 3 - Poor Wireless Performance and Solutio...

When I recently joined BT I installed a new Home Hub 3. Setup was fairly straightforward and all appeared to be working well. My home setup comprises desktops and laptops; the laptops via wireless, and the desktops via a switch and then Ethernet cable to the HH3. The laptops wireless is 802.11g - a theoretical 54Mb/s.
Internet browsing speed and download were OK and what I'd expect from my ADSL synching at 4Mb/s.
However, when I tried to copy a large file from the desktop to the laptop, I realised something was wrong. It was horribly slow compared to my old Netgear DG834 wireless router where I was getting transfer speeds of ~16Mb/s. On investigation, it was running at ~2Mb/s. When browsing the Internet, this wireless limit was not noticeable.
This needed a serious look at the HH3.
The wireless configuration was set to use 802.11b/g/n (recommended) and Smart Channel.
Looking at the Channel, it seemed to select Channel 6 - fair enough I thought. Obviously the Smart Channel would find me the best channel. Just for the heck of it I switched to Channel 7 and the transfer speed jumped to 12Mb/s . That's more like it . I switched back to Smart Channel, and it re-selected 6 and dropped back to ~1Mb/s . So much for that!
I went through the channels and found that Channel 5 gave the best reception in various parts of the house. I was now up to 13Mb/s.
On a roll, I thought I'd take a look at the 802.11 option, and decided that as my laptops only ran 802.11g then maybe I'd be better off selecting the the 802.11 b/g option.
Lo and behold, the speed now jumped up to ~17Mb/s.
The lessons:
1. HH3 does not do a good job with wireless, out of the box.
2. For best results, manually select the best channel. Forget about Automatic (Smart Wireless) because it does not work.
3. Unless you have devices using Wireless N, then don't select 802.11 b/g/n but stick to 802.11 b/g
Solved!
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"Hence my wireless hints here Wireless Help"
except the link does not work

XBox 360 and Home Hub 2 - NOT wireless

I am now desperate so please help.
MKy broadband works fine most of the time. When I attempt to play online on my Xbox 360 the broadband drops out every 5/10 minutes or so making it impossible. The broadband does not drop out at any other time, even when I just leave the XBox 360 signed in to XBox live. The issue only happens when I try to play online or even when I run a game. I'mm assuming it kicks me out when I connect to the game makers server or something. I've been trawling forums for days and tried all I can think of. Someone please help before I have to switch my ISP.
I've done quiet line test. power cycles and been through settings in the Hub Manager but it makes no difference. This started happening around 2 months ago and was told it was the exchange but now they've no idea. I had been running with no problems for 10 months and then it started happening. I've made no changes to my PC, hardware or, as far as I know software. I am connected via ethernet (yellow) to the hub.
Thanks, Damo.

Hi welcome to the forums,
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
You might want to keep this for reference if you are using the Hub http://www.unofficialguidetolive.co.uk/
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

HT5569 im trying to connect my ipad to my bt home hub put in wireless key pass code but still not working

im trying to connect my ipad to my bt home hub put in password still not working please help

Reboot your router by unplugging it for a couple of minutes, then try it again.

Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

Dear all,
I am a new BT infinity customer but have had about 5 different providers and about 7/8 wireless routers in the past - never had FTTC.
BT infinity on a wired connection works great and I get approximately 65mbps (prediction 76mbps) which I'm happy with. The wireless through HomeHub3 is closer to 10-20mbps and most annoyingly it keeps dropping out. When I say dropping out I get the following:
http://bthomehub.home/html/hurl/800_auto_start.html
The blue lights are all on the Home hub and my wireless devices still show a connection to the wireless but just no access to the internet.
The very nice Indian call centre woman says its my Wifi going down and its because there is loads of equipment around it. THis is the same position that all my other wifi routers had and no problems with any of them. I am trying to work out how to move the HH3 but to be honest, unless there is something I am doing wrong, then I probably need to buy a wireless router.
I have been to http://www.btinternet.com/~cbeddoe/forumhelp/speed/hh3replace.html and any comments on these routers would be appreciated.
I suppose what is different here is that I am using the new type B homehub but it is causing me problems.
ANy help or thoughts would be appreciated.
HSB
p.s. should i really expect a 50mbps differential between wired and wireless?

Its usually the default gateway address that gets corrupted, and this prevents the computer resolving addresses outside of your own network.
You can check this by looking at your wireless adapter network setting and seeing if the default gateway is 192.168.1.254.
As for the choice of router, any decent cable router should perform fine. Take a look at the thread that I reference on my home hub replacement page.
Wireless itself, can prove quite unreliable a higher speeds.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub wireless problem

I have a problem with my bt home hub v2, the wireless connection does not give out a dhcp address. I have recently moved across from virgin where I had no problems with the wireless so I know my pc is ok.
Has anyone had this and knows of a way to resolve it?
I have defaulted the HH a couple of times and tried changing wireless channels but all to no avail.

was just trying to think of anything, my xbox and pc were on fixed ips so had to change them with new kit since different ip range.
the new router seems to operate alot better than my belkin, UPnP for example worked when i used it on software where as belkin it didnt.

Re: Wireless printing stops working with Home Hub ...

I have had to fix a few clients home networks and was perturbed to find there is a pattern between the new home hubs and existing wireless printers.
I too found no logical reason why the connection would drop or go twilight zone. I searched after fixing a couple of these sites and found no conclusive methods from the more senior site members posting suggestions.
I agree that it is a bug with the HH firmware or a setting that you should be able to tweak is not available to band-aid over the underlying issue.
My working method was to manually set the channel in the router from the auto setting. Pinging and communications seem to flow both ways and the printers work straight away once the settings have been applied.
I would love to see a proper response from a BT representative as with some areas of the U.K there is only BT as an option (for broadband) and by ultimately having a HH router that behaves in this fashion is just poor. I think BT need to recognise the issue and investigate from some customers home networks to understand the issue.
Any update that sheds some light on this is welcome!

I have a HH1 with a mixture of hard wired and wireless connections. The hard wired ones all have static IP addresses, however I do not use the DHCP server on the home hub, as that is a function of one of my wireless access points.
My printer is connected by USB to my server, but I never have any issues communication between wireless devices, and Ethernet connected ones.
Did you delete the printer from the home hub DHCP table, before giving it a static IP address, to avoid any conflict?
Maybe its an issue with the HH5? You will have to see if anyone else is having problems.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Which home hub gives the best wireless connection?

Hello, I have the old home hub 1.0 (BT Total broadband option 3) and I am thinking about a wireless connection. Apparantly this home hub does have wireless ability but do the more recent hubs allow a better wireless connection?
Thanks
Adam

The HH1 is fine, it really depends on what range you expect, as all of the home hubs have the same power output.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Accessing Home Hub 4 with windows 8.1 and Internet...

Hello
I can no longer access my home hub manager wirelessly running windows 8.1 and Internet Explorer 11 from my toshiba laptop by either typing in the IP address or by http://bthomehub.home/. I can still access it by either method from a laptop running windows XP. I have Infinity and Home Hub 4a. This problem has arose recently and I did upgrade from windows 8 last week so could this be the problem. Has anyone any suggestions?
Regards
Adrian
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Seems to be a Network Adapter problem for most people, and usually updating the driver works.
If you have just installed 8.1/8.1 pro, you will typically need to install your motherboard and other driver software. After you have done this, most people can access the internet, but have problems with the bt hub ip/url access link.
To update the Network Adapter(s) use the following steps:
1. search for Device Manager, and open it up
2. Select/expand Network adapters, and the adapter(s) on your machine should show up.
3. Right click on the adapter(s) that appear and select 'Update Driver Software'
4. It should come up with 2 options - select 'Browse my computer for driver software'
5. The next screen should come up with the default location for your machine, so just click the next button on the bottom right of this window.
6. Your network adapter(s) will appear, and just select 'update driver software' and the latest version will be installed.
7. That should fix most problems right away - if not, your machine (including hub and router) may need switched off and back on.
I can't guarantee it will fix every problem, but the most common problem seems to be that the latest network adapter drivers needs a manual update after installing 8.1/8.1 pro, even after you install your motherboard / ethernet drivers.
If you still experience problems accessing bt hub or internet, you can try this additional step:
1. On your keyboard press Start + X keys (or microsoft logo key + X)
2. This should open up system options dialogue box at the bottom left of your screen.
3. Select Command Prompt (Admin) option.
4. In command screen (old DOS screen) type the following: ipconfig /release (there is a space between config and /)
5. This will release your ip address back into the network and cut your connection (don't worry)
6. Whilst still in command screen, flush the dns cache - type: ipconfig /flushdns (space here again also)
7. type exit to get out of command screen.
8. Switch off your pc, and switch it off at the wall, also switch off router & bthub.
9. Wait a few mins before flicking switches back on at the wall only - dont switch on pc yet - wait a min or so then switch on pc.
10. You may need to run through the updating network adapter drivers again from the steps at the top - although this should not be needed.

Fed up with resetting my BT Home Hub 3 and it's so...

I keep having to reset my BT Home Hub 3 because of problems with wireless connections.
The Hub is close to all the equipment.
I have lots of things connected to it:
-          iPhones - Slow not much better that 3G
-          Blackberrys
-          Macbook - Very fast
-          2 Dell Laptops - Slow
-          New model Panasonic TV – Viera ST50 Series – Has Wireless inbuilt – New this year - Slow + buffering problems
-          Sky Box connected via Netgear WN2000RPT Wifi Range Extender - Slow + buffering problems
-          Hard wired PC - Very fast
All worked fine with my old Netgear Router (before I changed to BT).
When I first had this Hub (it’s my 2nd) all was OK for a couple of weeks.
After a while (usually a few days after resetting BT Home Hub) the older Dell Laptop will keep losing its connection.   Once the problem starts the laptop might last for 5 or 10 minute intervals, lose connection and then automatically reconnect, etc, etc.
I'm will to accept that the Laptop is old, but when the Laptop is playing up the TV plays up too.   The Internet on the TV’s also fails.
The answer is to reboot the BT Home Hub.   The Laptop and TV are then both OK (for a few days).
I’m getting fed up with resetting the Hub.   Especially as it has dropped out while watching online TV.
All the other devices appear OK (maybe slow but remain connected).   Only the older laptop and the TV actually lose connection.   But resetting the BT Hub fixes the problem for a few days.   So the hub is at fault.
Recently I’ve been getting other problems.   Now whenever I need to reset the BT Home Hub I need to disconnect the Netgear WN2000RPT.   If I don’t disconnect the Netgear the BT Home Hub appears to start up and connect OK and everything appears to connect to the Hub OK. But then none of the Internet content works.   Websites don’t work, TV reports no content.
Now whenever I reset the BT Home Hub I must first turn off the Netgear WN2000RPT.   Previously this never used to be a problem.
In case compatibility with the Netgear WN2000RPT is an issue I now usually leave it unplugged.   I only turn it on for Internet content from Sky.
But the problems described above continue even when Netgear WN2000RPT is turned off.
When playing up the Laptop sometimes shows “Unsecure Connection”. I wonder if it’s picked up the BT FON connection (but it shows the normal connection).    I suspect the start of the problems may have coincided with the activation of BT FON on the box (could this have taken 2 weeks?).   I’m sure that it was BT FON that completely broke my first BT Home Hub 3, we had had it about a week, then wifi would not connect from anything, after hours on the phone to BT support we could not establish a wireless connection to the Hub, but strangely all was OK on the FON connection.
We have BT Infinity.
Hub is generally slow.   Wired Internet is lightning fast.   New Macbook (using Chrome) via wifi is lightning fast.   Everything else disappointingly slow.   TV and Sky both have buffering issues.
Any ideas?
Solved!
Go to Solution.

Ludite60
The HH3 has the ability to hop around the various Wireless Channels (of which there are 14, see http://en.wikipedia.org/wiki/List_of_WLAN_channels for indepth info) to enable the hub to pick the best channel for you, taking into account any cordless phones, mobile phones, microwaves etc, all of which could interfere with your wireless signal.
By reseting you HH3 you are forcing it back to its factory default channel (Channel 7 I guess). Over a period of days, the HH3 may decide that its default channel isn't the most appropriate and select another channel based on what interference it 'sees'- clearly if it gets this wrong (as my HH3 did) then you potentially get wireless reception issues.
Consequently, I decided to manually find out what the best channel was by install a wireless scanner (free @ http://www.metageek.net/products/inssider/), then:
1. Manually change the HH3 Channel (via its settings)
2. Check the wireless reception 'power' using inSSider installed on the laptop around your house, ie next to your TV etc.
3. When you find the channel that gives you the best wireless reception, tell the HH3 to remain on that Channel by disabling the 'Smart Wireless' feature (there's some info on this @ http://bt.custhelp.com/app/answers/detail/a_id/32236/~/how-do-i-change-the-wireless-channel-on-my-bt...)
As I say, my HH3's range was useless until I forced it to stick to a set Channel, now I have reliable coverage all around the house. Hope this is some help.

Help.....BT Home Hub question

Hello, I am a new member and hope someone may be able to help me.
I have a BT Home Hub 2 but unfortunately the wireless signal is not making it around the whole house, and this is even with a wireless extender fitted in another part of the house.
My question is, as I have 2 old routers, a netgear DG 834 and also a Speedtouch 330 (USB modem) is it possible to hook up two routers/adsl modems to a single BT line in order to get signals in different parts of the house. If this is possible, I would plug my wifi extender by hardwire into the second router and hopefully sort the problems I am suffering with. I am not very techie, but know a little.
Many thanks
Peter

http://www.jarviser.co.uk/jarviser/homehubindex.html
Use your spare BT Version 1 Home Hub as a wireless repeater!
http://www.jarviser.co.uk/jarviser/repeaterhubs.html
Use your spare BT Home Hub as a wired ethernet switch and WAP!
http://www.jarviser.co.uk/jarviser/repeaterhubswired.html
Use your spare home hub as a wireless dongle!
http://www.jarviser.co.uk/jarviser/hubasdongle.html

Chromecast requires Home Hub 5 reboot every 48 hou...

I am having a problem with my chromecast whereby it requires me to restart my home hub 5 every 2 days, i have re-configure the home hub so that it is only connected to the 2.4ghz channel which i originaly thought may have been the problem, anyone else have this issue and what was the resolution.

this was a previous post on same subject https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-5-and-Wireless-access-point-spoofing/td...
can you post stats from your hh5 - go to hub manager then troubleshooting then helpdesk and post 1-12
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to connect a BT Home Hub V3.0 Type B wirelessl...

On my network I have a BT Home Hub (version 3.0 Type B) as the main router. I also have an old BT Home Hub (version 1.5) lying around. The router is located in the study and I hope to set up the spare home hub as a wireless repeater in the lounge next to the study. This would allow me to give a Sony TV access to the internet via an Ethernet cable connected from the TV to the wireless repeater.(By the way the Sony Wi-Fi dongle costs £70 and the reviews on it are awful.) Any thoughts on how to do this? Some clear concise instructions would be very useful.
Solved!
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imjolly wrote:
From memory you can't connect them wirelessly
That is correct, you cannot do it.
Broadband extenders would be a much better idea.
http://www.shop.bt.com/products/bt-broadband-extender-500-kit-8W3T.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3.0 wireless problem

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