Home hub 3 and gaming

Hey all im new to bt broadband but have a quick query to ask of anyone who can help.
I live in an area where broadband speeds arent great tbh, when i lived at my parents the download speeds would never go above 1.3 mbps but i assumed that was cos they had a basic bb package with aol. Never the less though even with the poor transfer rates i almost never had a problem with lag when playing games online on my ps3( cod:black ops mainly).
I have now recently moved out and decided to get my bb through bt as they said that they can give my 10mbps for my area although they was honest and said the reality of the speed would more be in the region 0f 6 mbps but this was still very satisfactory for me.
At the mo im only getting 2mbps but im aware it can take up to 10days of my line being monitered at the exchange ( which happens to be a 10 min walk tops from the house) before they increase the speed. This im also fine with but heres my problem. At mum and dads i would almost never get lag at all even with my transfer rates being so low but now im running my wireless off the new home hub 3 and with a slightly better transfer rate than my parents house ive noticed online gaming very laggy indeed. Ive tried port forwarding but that still didnt make a difference.
Can any body else shed some light as to what could be the cause?
Thanks for reading all of the above i know theres quite a bit to read through lol

Hi arnie30uk, as Darren said gaming and wireless is never gonna be great. Have you thought about trying one of the units that use your home power cables e.g.
http://www.google.co.uk/#sclient=psy&hl=en&source=hp&q=network+through+power+outlet&aq=1&aqi=g5&aql=...
Only thing you need to be aware of with most of these is that both units need to be on the same circuit i.e if you have down stairs sockets on one fuse and the upstairs on another then they may not work.

Similar Messages

Airport Express with BT Home Hub and Xbox 360

Hi,
I know this is kind of an out there question, but im looking into buying an airport express and i was wondering if there was a way that the Airport express could connect to my existing wireless network (BT Home Hub) and share that internet connection over ethernet to my xbox 360.
My xbox is in another room and i cannot connect it to the router. I have been reading about WDS and client mode but it all goes over my head. can anyone explain if this is possible with the airport express even though i dont have an apple base station?
Im also wondering if Airtunes would work for my speaker system. Any help is appreciated!

Welcome to the discussions!
"i was wondering if there was a way that the Airport express could connect to my existing wireless network (BT Home Hub) and share that internet connection over ethernet to my xbox 360."
Possibly. You would need to check to see if the BT Home Hub was compatible with what is called ProxySTA. Otherwise, the ethernet port on the Express will not function.
WDS would not be compatible with your BT. Even if it were, the wireless network bandwidth would be reduced by 50%. Not what you want for gaming.
Assuming your BT is a router with ethernet ports, you absolute best connection for any application, but especially gaming is an ethernet cable.
If this is not feasible, look at ethernet power line adapters. One adapter plugs into the AC socket at the router end and the other plugs into an AC socket near the 360. The adapters use the AC wiring in your home to transport the ethernet signal. This is almost as good as a straight ethernet cable and far better than wireless for gaming.
The Express would be able to join the wireless network of the BT router for use with AirTunes.

I am using BT Broadband home hub and want to use my time machine - Can I turn the wireless router off in TM?

Hi,
I have BT home hub which is now my main router in the house. I also have Apple TV which works off the router and a network adapter around the house which is perfect for all my needs. However, I also have a time machine but haven't used it for a while now as it's internal router overrides my current network which causes problems.
Being that i'm not very 'technical' I was hoping someone could give me a 'guide for dummies' instruction on how to turn off the wireless signal inside my time capsule without messing up the BT router?
Many thanks in advance
Alex

Thanks guys,
Sorry, just to clarify, I need to connect the ethernet cable to my home hub and my TC first before i can do this?
And once i've done this will my stuff be backed up via the cable or wireless?
I know these are probably very stupid questions but like I said, i'm a div when it comes to this stuff!
Alex

BT Infinity Home Hub and and BT DECNET digital cor...

I have just had BT infinity installed last week. All appears to be well on the broadband front but not so with the telephony side. The engineer installed the master socket in the study where both the phone line and data line are connected onto the outside wall and directly out to the external cable pair connected to the pole, so no complicated wiring.
I have a BT Diverse 6350 corded (Base Station) and cordless handset (DECT) telephone. The base station is situated in the same location as the Home Hub and the cordless phone is situated downstairs.
i) Before BT Infinity was installed incoming and outgoing calls to DECT phone OK
ii) After BT Infinity installed incoming calls received to DECT phone and answered OK but the originating end (caller) cannot hear speech . The called person can hear speech OK. Outgoing calls from the cordless handset appear to be working .
I suspect this may have something to do with the channel frequency of the Home Hub3 and the BT DECT phone but I cannot be seure. Any suggestions on how to resolve this issue would be most welcome.
Many Thanks
Solved!
Go to Solution.

First thing that came to mind.... but am sure isn't the problem however have you made sure the MUTE isn't on on the Dect phone?
Edit ...If mute was on all the time then the outgoing calls wouldn't work as well so it can't be that.
If you are wondering about the HH3 "something to do with the channel frequency of the Home Hub3"
You can TURN OFF the HH3 wireless signal and then try things.
Click on http://bthomehub.home/
Then settings and enter your password.
Then advanced settings.... continue to advanced settings.
Then Wireless tab.
Tick the NO for wireless Enable and at the bottom right of the page click apply.
If that cures it you can then reinstate the wireless and using channel selection move it from Automatic onto a selected channel.
INNSIDER is useful to identify a clear channel.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

Anytime you change out a modem or modem router like the HomeHub, the AirPort Express needs to be reset back to factory default settings and then set up again.
The reason for this is that the Express is retaining some or all of the settings to connect to your "old" modem or hub, so it will not work correctly with a new device unless you start over again from factory default settings on the Express.
Power up the Express for a few minutes
Hold in the reset button on the side of the Exprsss for 8-10 seconds, then release and allow a full minute for the Express to restart to a slow, blinking amber light
Now, set up the Express again, like you did originally with the "old" modem or hub that you had previously.

Home Hub and RJ45? not working correctly

Recently i had a few problems with the Wireless on the Home Hub 3, so i switched and used an RJ45 and boy my speeds shot from 30-40mbs to 77mbs i was all happy, then the upload part of the speed test came along and it spent forever trying to do an upload test then came back error. I refreshed the page and no internet or webpage would load, so i trouble shoot the network and it works again so i try again and the same thing happens any time i try to upload my connection drops from the hub and i have to troubleshoot to fix the problem, i heard somewere that the homehub is funny with an RJ45 =/ i am not wanting to go back to wireless scince the i get faster on a RJ45 is their a way to fix this Issue ?

Hi
All 5 PCs, the vision box & printer here are hard wired using Cat5 cable & RJ45 connectors and in 6 years we have never had a problem.
I make my own cables and they are a bit fiddley, so despite looking fine the pins don't always connect properly and you get all sorts of issues especially if the cable moves.
My recommendation would be that you firstly change the cable, preferably to one that you know works properly.
Regards
Tim

BT Broadband - Red Flashing Light on Home Hub and ...

(Posting on behalf of a friend).
Good morning,
Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
Thanks in advance,
K.

are there any problems in your area http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home Hub and Airport Express

Although the BT Home Hub is 'Mac' compatible, there is still little information on using it with Airport networks. I hope that the following makes sense (I am no expert) and is useful?
Connect the Airport Express via Ethernet cable to the Ethernet 1 port of the Home Hub
Open Airport Admin Utility
Airport Tab>Base Station>enter a base station name
Airport Tab>Airport Network>Wireless Mode>Create a Wireles Network(Home Router)
Airport Tab>Airport Network>Name>enter a network name
Airport Tab>Airport Network>Wireless Security>enter your preferred security level and ensure it matches the Home Hub security level
Airport Tab>Airport Network>Channel>choose the same channel as your hub, do not use automatic
Airport Tab>Airport Network>Create a closed network>leave this unchecked
Airport Tab>Airport Network>Mode>if you have a mix of 11b and 11g cards leave the mode at 892.11b/g Compatible
Airport Tab>Airport Network>Wireless Options>leave these alone if you want to avoid problems
Internet Tab>Connect Using>Airport (WDS)
Internet Tab>Configure WDS Host>MAC Address>enter the MAC address of the Home Hub(i.e the primary WDS base station
Internet Tab>Configure WDS Host>MAC Address>tick the box Also allow wireless client computers
Internet Tab>Configure WDS Host>Configure>Using DHCP>the IP address will be assigned in the range 192.168.1.6*and the Subnet mask should read 255.255.255.0 and Router address should be 192.168.1.254
Network Tab>Uncheck Distribute IP addresses
WDS Tab>Enable this base station as a WDS>check this box>from the drop down list choose>remote base station
WDS Tab>Allow wireless clients on this base station>check this box
WDS Tab>Main AirPort ID> enter the MAC address of the Home Hub or use Select to scan for the Home Hub wireless network and you should pick up the MAC address etc automatically
Click to Update these settings.
Go to bthomehub.home and ensure that you have WDS dis-ABLED in the settings. You will have to log on as admin (password is defaulted to ‘admin’, but it is worth changing it!).
To do this after logging on as admin go to>Home Network>Interfaces>WLAN At this point you should be presented with Wireless Access Point click on Configure (top right) Scroll down the screen that follows and click Configure WDS and you will be presented with the Wireless screen. Click Scan for wireless access points. The BT Home hub will scan for available networks and once it has found these you should click apply but DO NOT ENABLE WDS! Click back from this screen to Home Network and you should see your wireless Mac(s) and their various connections
Best wishes and hope this works for you! My iMac/Mac Mini and PowerMac G4 now connect perfectly through the Airport Express and I have extra Extreme and Dual Ethernet Airports for printer and Windows file sharing. I am running OS X 10.4;10.3 and 10.2 variously without seeming conflict. Airport firmware is 6.3
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS

I have now changed settings as you advised from WDS to Ethernet for the Express>BT Home Hub connection.
I know from previous posting that the ABS Snow does not support WDS.
Hers is what I want to achieve, however so far, with the exception of the Mac Mini (untested/unconfigured for use with Extreme)it all works?:-
Power PC 400 AGP OS 10.2.8>Airport Extreme PCI Card>Wirelessly connect via Express(connected via Ethernet to BT Home Hub)
Mac Mini 1.4 OS 10.3.6>Ethernet>ABS Extreme>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
iMac G4 Flat panel OS 10.4>Airport Original Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
Samsung PC Windows XP(SP2)>802.11G Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
All four of the above connect to the ABS Snow on a separate wireless network for file sharing and printing.(I set this up via help/info from the discussion forum and given it works without hiccup have left it as it is!)
Hope this helps and any further assistance/advice is appreciated-I am keen to get it right since the BT Home Hub is relatively new-UK based Home Hub forums http://www.digitalspy.co.uk/forums/forumdisplay.php?f=77
Thanks,
Graham
Power PC 400 G4 AGP Mac OS X (10.2.x) iMac G4 800 10.4; Mac Mini 1.42 10.3.6;Airport Snow;Airport Express;

Problems with BT infinity Home hub and Apple TV

I've just changed over from Sky Broadband to BT Infinity. Broadband speed is about 37 which is fine and when using the Apple TV I have no problems connecting to the Internet for youtube or downloading films but I cannot access my music or films on my Computer in iTunes. It doesn't show up at all under Computer on the Apple TV. Homesharing is turned on and all worked perfectly OK before when using the Sky Router.
Are there some settings which I need to put in the home hub to allow access to my computer and/or iTunes ?

I has a similar problem recently with my Apple TV not picking up changes to my network until I had reset it by using the remote and pressing "menu" and "down" for 6 seconds described here.

BT home hub and broadband issues please help!!

This **** thing is driving me crazy.
To get broadband in my house we have to go with BT so signed up about a week and a half ago and got sent a home hub 3.
the thing connected up ok but the flaming internet connection drops out every 5 to 10 mins and its **bleep** annoying.
anyway a couple of days into the contract and the first home hub packs up, phone bt and am on with their broadband technician who i can barely understand for 30 minutes when he decides that the home hub is broke so he send out a new one a few days later......
connect that one up and its exactly the same dropping internet connection all the time and with a day and a half that home hub packed up too!!!!!!!!!!!!!
so i spent another 30 mins on the phone to bt again, no sorry nothing, send me another home hub so thats the third one in under 2 weeks and ive only had it connected for an hour or so and its dropping internet connection about every 5 mins.
effing rubbish
anything i can do ??? cant put up with this for 12 months!!!

this is my event log for today.......
10:24:41, 25 Jan.
(63935.400000) Admin login successful by 192.168.1.64 on HTTP
10:24:02, 25 Jan.
(63895.970000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:24:02, 25 Jan.
(63895.970000) Lease requested
10:24:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:24:01, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:23:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:22:38, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:22:29, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 54 Mbps
10:22:29, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:22:20, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:22:16, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:21:42, 25 Jan.
(63756.560000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:21:42, 25 Jan.
(63756.560000) Lease requested
10:21:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:21:41, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:21:10, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:19:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:07, 25 Jan.
(63601.010000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:19:07, 25 Jan.
(63601.000000) Lease requested
10:19:07, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:06, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:50, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:18:46, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:18:37, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:18:08, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:17:04, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:16:58, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:16:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:31, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:15:31, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:12:19, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:10:46, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:10:39, 25 Jan.
(63093.350000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:10:39, 25 Jan.
(63093.350000) Lease requested
10:10:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:05:02, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:04:54, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:03:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 5 Mbps
10:02:21, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:33, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:00:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:00:19, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps

HOME HUB AND TIME CAPSULE WIRELESS CONNECTION

hi,
i have recently moved house and have BT broadband and Sky TV. The point where the master socket comes into my house is in an upstairs bedroom, well away from my living room where the TV is... So i'm wondering if its possible to have the Home Hub in the bedroom and then connect my apple time capsule wirelessly to it, then run ethernet from the TC to my Sky box for downloading TV etc. I may need to move the BT master socket to the living room, but hoping to find a workaround.
I have read some of the forums about bridging etc, but im not sure if this will solve the issue.
Any help would be appreciated!
Cheers

Since you, effectively, have two routers in series you will want to reconfigure the downstream router (the TC in this case) as a bridge to allow the upstream router (BT HomeHub) to continue to provide both NAT & DHCP services for all wired & wireless clients.
To set up the Time Capsule (TC) as a bridge, either connect to the TC's wireless network or temporarily connect your computer directly (using an Ethernet cable) to one of the LAN port of the TC, and then, using the AirPort Utility, change this setting:
Internet - Internet Connection tab
o Connection Sharing: Off (Bridge Mode)
o Click Update to apply the new settings.

Hi i have lost access to my broadband WIFI ( i have BT home hub) and despite trying everything inc turnin everything off, reinstalling onto ipad nothing is working I do have access on my desk top so i dont think its a broadband issue any ideas? miss my Ip

Hi Twice recently I have lost access to my BT homehub broadband wifi have tried all sorts inc turning everything off from router through tried also to disconnect my Ipad accedd and then reinstall but again no joy Im not very tech savvy so basic instructions please
I stll have access to broadband on my desk top so i dont think the problem is with provider or router more like the connection between my router and my Ipad
please can anyone help really lost without my IPad have using my desktop now
Thanks Ann

Do you have other mobile devices that can connect to your wifi with out issue?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

Home Hub 3-- Re-activating BTWIFI and BTFON signal...

I have a Home Hub 3 and some days ago I had to do a factory reset on it. After that I had lost the BTWIFI and BTWIFI-with FON hotspot signals from the hub.
When I logged in to the hub it said “You aren't currently part of the BT FON WiFi Community”.
I found this page on your website: http://bt.custhelp.com/app/answers/detail/a_id/12987/~/i%27ve-changed-my-bt-home-hub-and-my-bt-wi-fi...
I carried out the instructions to opt out and to opt in again, but after 3 days nothing had happened. There were still no hotspot signals from the hub and if I looked at the hub it still said “You aren't currently part of the BT FON WiFi Community”, despite the fact that if I checked my status online it said “opted in”.
I then called the support number 0800 022 3322 recommended on this forum and got the Indian call centre who told me that home hubs do not have a dedicated hotspot signal and that the problem was due to a lack of hotspots in my area….!!!
I then sent a support message using the BT support contact form describing the above problem and asking if they could re-instate the signals manually. This is the reply I received:
“*removed
This reply was also from India and needless to say, I did not phone the help desk as suggested, as this was the same number that had failed me previously. It is obvious that BT staff in India are not aware of how BT provide hotspots in the UK.
I opted out and in again once more at that point, but it is now 5 days since my opt in and nothing has happened at the hub.
So my question is, is there a way of contacting someone in BT in the UK who understands the problem and can arrange for the hotspot signals to be re-activated on the hub.
After all, they were de-activated inadvertently, and you would think that it would be in BT’s interests to activate them again as soon as possible.
I have no complaints about the BT broadband service, and I can understand the need for them to use an inexpensive call centre to filter out most of the simple queries, but in situations where the staff do not understand or cannot help they should refer the customer back to someone in the UK qualified to solve the problem.
Solved!
Go to Solution.

All power to the Mods! I had a letter from Stuart this morning saying he had checked my hub status and that it was queued for activation and that it should happen within 48 hours, but by the time I read his letter it was already activated. He thinks it was a combination of luck and co-incidence, but I blame divine intervention.
So I have marked SJTP’s post as the accepted solution. Thank you.
However, it should not be necessary to resort to these forums and the mods to resolve a problem like this, so I am going to suggest the following to any BT employees who might be interested.
While having a call centre in India is an inexpensive way of dealing with most of the problems raised by BT’s clients, there will always be some problems that are not resolved or are advised badly due to the limited training of call centre staff. At present BT send a customer satisfaction survey after any query of their call centre, but the results are used for their own purposes. What I would suggest is that any unresolved issues at that point should result in the client being given a contact to a UK based technical team so they can have some hope that their issue would be resolved.
This would create a huge boost to BT’s image amongst users and would probably greatly reduce the number of issues on this forum, particularly the ones resulting in negative press for BT.

BT Home Hub 3 and loss of Wi Fi when using either ...

Dear Forums,
Have been a BT broadband customer since 2012 and To tell you the truth I am completely dissatisfied with BT, the home hub and the help desk people. For the last 8 months I have been having problems either with Intermittent broadband, where the Hub just decides to reboot itself or where I lose my WiFi capability completely. New HH3 back in October, since then I have to reset the Hub (30 secs push the recessed button) to get my WiFi to work. This solution lasts for maybe 24 hrs.
I only have my Sky tv box and the Sonos system connected directly with cables to the hub, I have 5 other devices registered on the wifi. Two phones and two iPads plus the home computer. We are light users of the Internet just two adults using it.
The problems seems to be with streaming anything... If the Sonos is playing the radio for instance ( a small but steady stream of data I guess), after a few hours the wifi stops working, no internet on any devices although there is a full signal and HH3 is shown in the settings page of the device for instance. I also lose connectivity with the Sky TV box to the Internet, but the radio is still playing so Sonos is connected?? I have been told to 1. change wifi channels, didn't work. 2. Turn off the option to have BT wifi hotspots, didn't work 3. Reset the router, worked for 24 hrs. 4. Yesterday BT ran some tests and "reset their end of the network" at least that's what she told me, worked for 24 hrs only.
I feel that the HH3 is not up to the job with today's environment i.e. Using wifi and streaming feeds at the same time. I have asked for a newer hub (although I hear HH4 has its issues also) but have been refused saying I'd have to take out a new contract as there is nothing wrong with the hub I have....
I don't see why I should have to buy a third party router to replace BT equipment as they are not providing the service I'm paying for.
So any advice or suggestions would be great fully received.

if your minimum term contract has expired then the hub is yours and any warranty has expired. your monthly payments then revert back to standard terms and any discount you had at outset has ceased. you then go on a rolling monthly contract and the benefit of keeping that is you can move to another ISP with 30 days notice or 14 days if using a MAC code with no cancellation penalty
in the vast majority of cases if you renogotiate a new contract you can get a better cheaper deal that you are currently paying but you then lose the ability to move at short notice without penalty
you can always phone the options team who are uk based and see what is on offer, including negotiating a new hub, and if you don't like the offer then don't accept 0800800030
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Connect a printer to Bt Home Hub usb plug and acess the printer on my mac

Hi,
I have the new BT Home Hub and i connected a printer in the usb socket of the hub.
Does anyone know how i can print with the printer.
The printer is a HP Deskjet Series
And i have a iMac

I have a BT Home Hub 2.0 and usually connect my printer to my hub via a LAN cable. However, a friend has just switched to BT and asked me whether this was possible. If you plug in the printer via USB the Homehub Manager page states that +*No USB device connected*+ and if you look on BT's website they say this:
{quote:title=BTs website post:}
The BT Home Hub, including the latest BT Home Hub 2.0, aren't print servers. Connecting a printer to the USB socket won't work, and BT can't help with this.
There are reports from some customers elsewhere on the Internet claiming they've managed to share printers in this way. But the success might be specific to the printer used by these customers, and the Hub doesn't support this feature.
{quote}
However, the following link provides shows that it is possible: http://www.wallaceit.co.uk/witarticle80.aspx
I'd be interested to see if this works.
Cheers.
Message was edited by: LightWithoutHeat

Home hub 3 and gaming

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