Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Broadband light flashing orange. A "copper line fa...

Hi all
on Friday 20/01/12 i was using the internet as normal, no weather problems or anything abnormal happening and then as i woke on Saturday 21/01/12 i noticed my broadband (hub 3) had a blue power light, a blue wireless light but a flashing orange light, i followed the steps on the website and restarted my homehub but the still had the same problem. i then changed the adsl filters still had the same problem even tried changing the adsl lead from the socket to the hub but still had the same problem i tried in 3 extension sockets and then also the main bt openzone socket but the problem was still the same.
i then called the bt help line where they made me re iterate the same proccesses twice of what i had already done to then finally test my line and tell me there was a "copper line fault" and the problem would be reapired by 26/01/12. i recieved the email letting me know i would be able to track the fault however when i tried the "track a fault" link it gave me the error message of that the "Sorry we cant complete your request at the moment due to technical error. Please try again" and since the 21/01/12 i have still not recieved a fault update and after many attempts at "trying again" still unable to track the progress.
The internet is crucial to my work and i need it to be running as soon as possible. i live in an apartment and have asked my neighbours if their phone line isnt working but theirs is still working and mine is the only one that isnt, i can't seem to understand how this has happened and why mine is the only one not working, and now with the phone line and broadband not working, my work will be suffering and the implications of not having the internet will be a big impact.
Is anyone else having a problem with tracking their fault or had this fault before and could offer some guidance?
really need this fault to raised as urgent and not being repaired until 26/01/12 could cripple my work.
Also for the days you are without bt vision, broadband and calls is there a way to gain compensation?
Any help or advice would be brilliant.
Thanks Bradley Kent

Keith_Beddoe wrote:
If you live in an area with good 3G mobile coverage, you could buy a pay as you go broadband dongle.
If the Internet is vital to your work, you should have a backup plan, as some major faults can take weeks to fix.
Good advice for a lot of people.
For me the Internet/email is a hobby/pastime. If it went down for a few days it would be an annoyance/inconvenience to me but thats all, but even i have a Three 3G MiFi wireless modem standing by. Just connect up, top up and go.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Cisco 1130 status light flashing orange

hello,
I have a question, I have an ap (cisco 1130) that began to get the status light flashing orange and light Ethernet and radio are off.
I did a factory reset and it was ok ... past 3 days the problem has happened again ...
I changed the ap with a new but the situation remained ...
I tested the wiring and everything is ok.
the switch port is set up correctly
may be what??
problem switch??or problem ap??

hello,
I connect the console in to the WAP and then reboot the result of the bootup is as follows:
Xmodem file system is available.
flashfs[0]: 26 files, 8 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 15998976
flashfs[0]: Bytes used: 6858240
flashfs[0]: Bytes available: 9140736
flashfs[0]: flashfs fsck took 31 seconds.
Base ethernet MAC Address: 00:24:97:6e:2c:e2
Initializing ethernet port 0...
Reset ethernet port 0...
Reset done!
link auto-negotiating....
auto-negotiation takes 10000 milli-seconds to complete
ERROR: timeout waiting for auto-negotiation to complete
ERROR: fail to bring ethernet link up
The system has been encountered an error initializing
ethernet port. You may need to check hardware
The system is ignoring the error and continuing boot.
If you interrupt the system boot process, the following
commands will reinitialize ethernet, tftp, and finish
loading the operating system software:
    ether_init
    tftp_init
    boot
Loading "flash:/c1130-k9w8-mx.124-23c.JZ/c1130-k9w8-mx.124-23c.JZ"...########################################################################################################################################################################################################################################################################################################################################################################################################################################################
File "flash:/c1130-k9w8-mx.124-23c.JZ/c1130-k9w8-mx.124-23c.JZ" uncompressed and installed, entry point: 0x3000
executing...
              Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706
Cisco IOS Software, C1130 Software (C1130-K9W8-M), Version 12.4(23c)JZ, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 06-Apr-11 15:01 by prod_rel_team
Proceeding with system init
Proceeding to unmask interrupts
Initializing flashfs...
flashfs[1]: 26 files, 8 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 15740928
flashfs[1]: Bytes used: 6858240
flashfs[1]: Bytes available: 8882688
flashfs[1]: flashfs fsck took 4 seconds.
flashfs[1]: Initialization complete....done Initializing flashfs.
Radio0 present A506 7100 E8000000 A0000000 80000000 3
Radio1 present A506 6700 E8000100 A0040000 80010000 2
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco AIR-LAP1131AG-E-K9   (PowerPCElvis) processor (revision B0) with 25590K/7168K bytes of memory.
Processor board ID FCZ1317Q102
PowerPCElvis CPU at 262Mhz, revision number 0x0950
Last reset from power-on
LWAPP image version 7.0.98.218
1 FastEthernet interface
2 802.11 Radio(s)
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:24:97:6E:2C:E2
Part Number                          : 73-8962-14
PCA Assembly Number                  : 800-24818-13
PCA Revision Number                  : A0
PCB Serial Number                    : FOC13142PXW
Top Assembly Part Number             : 800-29144-03
Top Assembly Serial Number           : FCZ1317Q102
Top Revision Number                  : A0
Product/Model Number                 : AIR-LAP1131AG-E-K9
% Please define a domain-name first.
Press RETURN to get started!
*Mar 1 00:00:05.864: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar 1 00:00:07.480: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
*Mar 1 00:00:09.066: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
*Mar 1 00:00:09.154: %LWAPP-3-CLIENTEVENTLOG: Unable to open event log file flash:/event.log
*Mar 1 00:00:09.155: %LWAPP-3-CLIENTEVENTLOG: Read and initialized AP event log (contains, 0 messages)
*Mar 1 00:00:09.184: status of voice_diag_test from WLC is false
*Mar 1 00:00:11.294: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
*Mar 1 00:00:11.358: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1130 Software (C1130-K9W8-M), Version 12.4(23c)JZ, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 06-Apr-11 15:01 by prod_rel_team
*Mar 1 00:00:11.358: %SNMP-5-COLDSTART: SNMP agent on host CC-P2-AP4 is undergoing a cold start
*Mar 1 00:00:11.437: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Mar 1 00:00:11.615: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:00:11.615: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:00:11.615: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:11.877: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:00:11.877: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Mar 1 00:00:12.297: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down
*Mar 1 00:00:12.615: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar 1 00:00:12.615: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Mar 1 00:00:30.265: status of voice_diag_test from WLC is false
*Mar 1 00:00:30.308: Logging LWAPP message to 255.255.255.255.
*Mar 1 00:00:40.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:00:41.348: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.255 started - CLI initiated
*Mar 1 00:00:50.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:00.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:10.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:14.626: %CDP_PD-4-POWER_OK: Full power - NON_CISCO-NO_CDP_RECEIVED inline power source
*Mar 1 00:01:14.665: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:01:14.703: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:01:15.627: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Mar 1 00:01:15.665: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Mar 1 00:01:20.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:30.348: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:30.348: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:01:40.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:01:50.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:00.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:10.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:20.356: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:20.356: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:02:30.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:40.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:02:50.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:00.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:10.359: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:10.359: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:03:20.362: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
*Mar 1 00:03:30.362: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!
I was checking another thing, usually the switches we use here in my work supports a maximum of 14W per port or 15.4w, this wap is consuming 15.2w
Is this the problem??
the strange to me is that,in this same sw I have several WAP and they all use 12.2w
The device type in sw for WAP usually appears as LAP1131AG-AIR-E-K9 ... but this WAP appears as Ieee PD ...
What problems do you think is it?

Magsafe light flashes orange/green

I've just bought a used MBP 2.2 MHZ which operates fine except for switching back and forth between charging modes when the battery is around 85% full. The magsafe light stays orange a few seconds, then shows green for a second, then back to orange; the charging indicator on the screen switches at the same time. I swapped to a known working magsafe charger - same result. Operating on battery power is also a bit strange, with the available percentage of battery jerking around. Looking around, I see some 2007 and 2008 threads about this issue, but no final resolution at that time. Is there now a "bottom line" to this problem? Thanks!

No, it's not a battery calibration issue - but it could be a bad battery. The flashing MagSafe is a hardware issue. Since the SMC is the controller for power systems, resetting it is about all you can do for 'software' type of fix. If that doesn't correct it, the problem is either with the adapter itself (which you apparently ruled out), with the battery, or with an internal component (more likely the left I/O board, but possibly also the logic board itself).
The fact that your available percentage jumps around points to a deeper problem (time remaining can jump around depending on system load, but % charge should go in only one direction when running on battery).
Given your symptoms, I'd be inclined to try a replacement battery first, before looking inside the case for a problem.
If there's an Apple Store near you, make a Genius Bar appointment and let them have a look - they will be able to test the battery as well.
If you like, post your Full Charge Capacity and Cycle Count (from Apple menu > About this Mac . More Info > Power) for a preliminary diagnosis...

Dsl flashing green, home hub broadband flashing or...

Would love some help with this, have done all of the restarts that have been suggested. It's been down for a good few hours now, I live in the Warwick area if that's any help, cheers.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Power adaptor light flashing orange to green

starting this morning my power adaptor seems to have an issue. the light keeps flashing back and forth bewteen orange and green. and therefore the computer wont really charge. it will operate plugged in this way though.
last week part of my cord did get damaged. the little bumpy part right next to the plug that goes into the computer. the first little bump of the three somehow came off. there does not seem to be a hole or tear in the cord under where it was though.
what purpose does that section serve? is that what is causing my problem?
any ideas?
my computer is one year and one month old, grrrr no longer under waranty...
~ michelle

Hi Michelle,
Given the sloppy design of the iBook, including its power adapter, I would suggest you bite the bullet and buy a new adapter. Otherwise your iBook's DC board may be damaged.
Resetting the PMU helps, as does unplugging both ends of the pwr adapter, waiting for at least 1 minute and plugging it back in. BUT, since you're sure the cable is broken, GET A NEW ONE!
I had a similar problem with my power adapter for my 3-month old iBook, except that the light would suddenly not turn green at all. The cord and the rest of the adapter were intact. I was lucky I still had 7 months of warranty left and got a new adapter from Apple. So far everything is ok.
Good luck, Michelle!
-Andi, a discontented iBook owner.

Broadband light flashing red

On my Gateway all lights are green except for Broadband 2 which is flashing red. We have restarted the gateway multiple times and checked the wires. Please let me know what else I can do. Thanks!

Call 1-800-288-2020 to schedule a service call for your flashing red broadband2 light. This is a (4) hour appointment window available 7 days a week with morning 8:30-12:30, afternoons 1-4, and evenings 4-8 depending on opening slots. Someone 18 or older needs to be at residence during this time frame, once tech arrives unknown how much time will be needed to resolve.

Itunes updates - Itunes wont recognise Bt Home Hub broadband connection

My itunes does not recognise my internet connection, im using a BT HomeHub, which is up to date and not faulty, neither is my actuall connection faulty.
Itunes will recognis emy broadband connection when I want to acsess the itunes store, but it will not recognise my connection when I try to update itunes, or download the itunes 3.0 software update.
Ive checked my anti-virus which is set to allow acsess too itunes, and my windows firewall is also set to allow acsess also.
Can anyone help please?
Message was edited by: Mojoe987

have you replaced the master socket with a new filtered faceplate like thsi
if so then broadband will only work in master socket
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

ITunes wont open and status light flashs orange. PLEASE HELP!!

I turned on my computer and plugged it in after loging into Windows XP. iTunes wouldnt open and when I tryed to click it open it wouldnt work. I then safely took out my Shuffle and restarted my computer. Then repented the above process and no luck. Can someone please help me?

Try the new shuffle reset tool.
http://docs.info.apple.com/article.html?artnum=303979

Bt infinity home hub flashing orange

Last night we had a power cut and since then my power light on the hub is just flashing orange, I've tried turning it on and off, pressing restart and turning on and off atplug yet it just flashes orange. Any ideas?

Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Home Hub 3 orange light few times a day.

hi
at whits end and family not impressed got BT infinity a few weeks ago and ever since then the HH3 Broadband light goes orange and the only way to get it back to blue is to reset the openreach white modem.
i have tried everything to get the Blue light back up from disconnecting/reconnecting cables, power up and down of HH3, reset of HH3 , factory reset even a different HH3 both types A and B none of which works i just keep getting an orange broadband light. the only way to get it back to blue is to press and hold the reset button on the back of the openreach modem.
all the time all 3 lights are lit on the openreach modem the power DSL and LAN1 are all green.
i have read that there are syncronisation issues between the HH3 and the openreach modem
what i am wondering is would BT send me a new replacement open reach modem or just send out and engineer who will do everything that ive allready tried.
there are no connection issues when it is working getting 60Mb download and 10Mb upload speed when doing a speed test.
any other ideas of things i could try much appreciated.

BT will not send out a new modem as that is supplied by Openreach i would suggest you try and get a new hub first then if needed get Openreach out to replace the modem and check the line
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Homehub 3 keeps flashing orange/red/purple then go...

Hi,
Severak days ago I made a post regarding the above issue however my connection has not remained stable enough to post a reply and work has also kept me buys. Today I woke up to find the internet working again however when I did starting browsing again it has been continually going from stable to flashing orange/purple/red then back to stable blue. I have tried restarting, switiching the power off for 30 minutes and even tried connecting directly to the Homehub via ethernet cable.
I would really appreciate if if someone could help me resolve the issue. Also last week I starting using a powerline adapter. Has this got anything to do with the issues I am currently facing?

not just switching off - you need to try the reset recessed button probably on the back of the hub. just beacuse phone works doen't mean filter is ok - they don't last forever
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub dropping connection

New here so sorry if this is in the wrong place, or if I miss any information. I'll try to be as descriptive as possible.
I've had my bt infinity setup for around a month and a half. The home hub has been connected to an extention socket, and my computers are wired to the home hub.
This was working fine until two nights ago, when the home hub power light started flashing orange. There are no other lights showing on the home hub. The Internet was not working at all at this point, and my computer was saying that 'additional login information may be required'
When I open a browser I'm taken through the diagnostics, but it doesn't correspond exactly to the issue, as the broadband light is not also flashing on my home hub.
Last night I tried moving the home hub to the master socket. This appeared to work for a short time, but before long it was back to the exact same situation as the extention socket. The Internet works intermittently on the master socket.
According to bt there are no faults on the line. I have tried resetting the settings on my home hub also. I have tried calling bt but was on hold for quite a while to their technical team. Any help is much appreciated.

By using the test socket on the master socket, you should be removing ALL of the home wiring. This is to ensure your home wiring isn't the cause of your problems. Should the home wiring be the cause, then you would be charged for an engineer's visit, somewhere around £130 !!!
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

BT infinity HomeHub 5 flashing orange / new custom...

I had sky broadband until this morning when I was switched over to the apparently super-fast bt infinity up to 37mbps. Sold to me by a very keen salesman who didn't want me to leave BT.
At 12:30pm I received a delightful text telling me my new super fast infinity package was up and running. As I watched my happy fully working sky broadband box turn orange and go offline I plugged in my new HomeHub 5 (yes bt, I plugged the mains socket into the "mains" socket and the "DSL" into the "dsl") although I love the fact your tech team ask those questions!
I watched in anticipation as the home hub fired up but then started flashing orange, a quick look in the manual and there was nothing about flashing orange lights, there's plenty about the other colours of the rainbow but nothing about the power light flashing orange. So I called BT... "Turn the unit on and off again" I was told by BT tech, wow guys... genius, it's not like I'd thought of that but I did it again anyhow. Still a flashing orange light.
I was then told to wait a few hours which I did and again all I got was an orange flashing power light. I called BT tech again who once again said... "Turn the unit on and off again" these tech guys in India really know how to fix stuff things. Still an orange flashing light. I was then told to wait until midnight and it should be working.
Ok, so I work from home in media and need the internet to communicate, deliver & receive files, sometimes large files like video & audio. I have to make sure this is up and running by the morning or my job is going to go very wrong tomorrow. I stayed up till midnight and tried it again..... And of course the HomeHub just sits there, goes through it's power up cycle then flashes orange repeatedly (for over an hour). I called bt tech again and guess what "turn the unit off and on again" sigh.
As a result I will be calling 0800 800150 tomorrow cancelling this non eventful package and asking for a full refund and my PAK code.
Thanks BT, I won't be coming back.

Hi NigelM,
Welcome to the community and thanks for your post.
I am so sorry to hear about the problems you are having. It sounds like you are having a nightmare with this.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3 broadband light flashing orange & purpl...

Similar Messages

Maybe you are looking for