Home Hub 3 config for new Infinity install

Hi all,
Well, I've been with Demon Internet since almost day 1, way back in 1993 IIRC. However as BT have now rolled out Infinity into our village, and I can almost spit on the Infinity cab from my office window, I've decided to jump ship from Demon (bad move perhaps?)
I have quite a big internal network with several NAS, network printers and other stuff, and also use Wifi via an Apple Time Capsule/Airport Router that is connected to a Netgear router in brige mode.
I don't really want to have to fanny about reconfiguring my whole network to a new subnet, and wonder just how 'manageable' the HH3 is? Will the Openreach eng. ensure the router is configured to my requirements or just set it up as default and so long as he has a gateway connection out onto the net will just leave me to it?
Any advice, other than of course telling me that they may actually not bother to turn up at all....!

Thw Home Hub is intended to be a "plug and play" router for residential customers with no technical knowledge.
The engineer will normally go through connecting one computer to the hub to check that the connection works OK. That's about all.
Compared with more "professional" products, there's an awful lot that can't be tweaked on the HH. If it matters to you, you may be better off buying your own cable router.

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Installing BT Home Hub onto a New PC with Windows ...

Hello,
I've just bought a new pc with Windows 7 installed.
I've connected my BT Home Hub but it says it can't find the driver. I've downloaded the zip file from your website but it still says it can't find the driver.
I have already got the wireless connection through my laptop which has Vista on it. I attached the USB (blue) and tried installing with the same zip file and it installed fine.
Do I need a different driver for Windows 7???? If not what do I do?
Thanks
Clare Chaffey

welcome to the forum
you do not need the BT cd to use the wireless or ethernet connection. the suggestions for the cd are bird scarer, frisbee, coaster etc. but not install on pc. you should use the yellow cable if connecting to the bub and internet will work without any software
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Swap out Home Hub 5 for Openreach Modem at install...

Hi,
I'm scheduled to get Infinity installed to a new line in January and I'm not keen on using the supplied HH5 as I want to use my Time Capsule to control my network. Have there been any cases whereby the Engineer might be able to supply an Openreach modem on installation and not use the HH5? Or failing this I could do it myself after installation if I get a VDSL modem?
Thanks in advance!

The Openreach engineer might install an Openreach modem but there is no guarantee because you have the HH5 which as you know has the modem integrated. You would need to ask and if he says no you'll have to accept that.
As far as I am aware there is nothing to stop you removing the HH5 and using your own modem. The only problem would be if you had any problems, BT would not offer any help or support, such as it is, because you are using non BT equipment.

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

New Infinity install and Philips Smart TV

Any ideas on how to resolve my connection issue. I have a Philips smart TV which until I had Infinity and the new HH3 installed on Thurs(7th Feb.) connected without any issues with my previous supplier's BB (Sky). Tv is connected and finding net ok but cant/wont connect to Smart Tv. I've enabled Port clamping as advised in other posts but still no joy. Any other suggestions appreciated. I pretty sure its not a TV issue as It worked no problems pre Infinity and TV is as up to date as you can get,Software update etc.
Thanks
Solved!
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Hi,
I have the same problem with a Philips 40pfl8605 and a home hub 3 (but not the infinity package). the tv connects to the router, either wirelessly or via ethernet, but will not load Net TV. I get an error message which says 'Philips server not found. Try again later).
Keith, I'm on my home network now but you're link wouldn't open a few minutes ago. I can't work out how to message you directly on this forum, but if you can send me the content of that link on the thread, i'd be grateful. I'm pretty sure this problem stems from the router as the Net TV has connected in the past, when I've had a netgear router. Philips have been useless and after running through standard checklists such as clearing the Net TV memory, reinstalling software (which is up-to-date) etc, simply advised to send the (3yr-old) tv for repair.
Looking forward to hearing from you.

New infinity install or lack of it ?

Well where do I start from the beginning I suppose was with sky 4 years for phone broadband tv upgraded to fibre in jan 13 but nothing but problems due to poor speeds and congestion so managed to cancel within 3 month cooling off period so looked around for a better deal decided to for bt infinity 2 evening weekend calls £50 sainburys gift card and £20 for 3 months,which I ordered on 13 march for install on 28 march great! Until 2 days later found offer improved to £100 gift card contacted bt said cannot get the new offer unless cancel order and reorder but will put back my install date by another week so I left it as it was,
Bt home hub was delivered on the 26 two days before install great,then install day engineer booked between 8-1 pm around 8am phone goes dead off until around 11 then connected to bt but no 1571 call minder and no caller display which was ordered and confirmed by bt,gets to 12.30 no engineer phoned bt said he was behind due to weather but would call when he's on his way,waited another 2 hours still nothing phoned bt again they said engineer not coming now because the line was not connected at the time he was in the area,what? a joke they said that infinity cannot now be installed until next week due to this and that they needed to place a new order for call minder and caller display to be activated 4 April , I said this is not good enough and left me with no Internet they said that we will give you £40 credit on your bill and if you go out and buy a mobile Internet dongle until infinity is installed, what a joke! Told me to phone back Saturday to get a engineer booked once system is updated, well this was not what I was expecting from bt thought sky was bad but this is even worse think I have jumped out of the frying pan into the fire ! Well let's see if bt can deliver on speeds stated 55 down and 16 up when I finally get connected if not will be cancelling this so far terrible service !
Solved!
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Hi Jaseb41,
Thanks for the post. I am sorry that you have been left without an Internet connection. Did you a get new engineers appointment confirmed? If no then I will be more than happy to get one booked ASAP.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New Infinity Install - Dialup Speeds ...

This morning, I had Infinity installed by BT, although it was ordered through our ISP, a local firm who I've bought internet connection and services from for years - they have some sort of proxy deal with BT, and so actually my broadband has always been a BT service. However, the supplier, after checking recommended the NetGear N600 Dual Band Router, and I see that quite a few people here and on other forums are using 'non-standard' routers, and clearly they work.
We got off to a shaky start this morning, which turned out to be no username and password in the router. Fixed that. Got a connection - slow at first, then managed to get to 8.6Mbps up and around 16Mbps down - I was told 25Mbps down and 10Mbps ... that's what it says on my order confirmation.
The line is confirmed at 38Mbps.
But through the day the speed has dropped to near dialup rates, and most of the day I've been getting an uplink of around 120kbps, as reported by YouSendIt after it took 15 minutes to send a 12Mb file. The web is slow - pages are refreshing in slow motion, and email is sluggish.
Speedtest.net reports 0.12Mbps both up and down.
This is an entirely cabled setup, by the way. Yesterday I was still running my ADSL ... and frankly I wish I still was ...
I'm told I'm in the settling down period and have to wait 10 days ... but seriously, speeds this low?? Is that normal? I might expect them to wander between fast and medium, but not to drop way below ADSL.
My work is screwed and my supplier tells me he can't do anything until the 10 days are up.
But I'm here asking if anyone has any ideas about this? Configuration of the router? Anything!
I did a BT Speed Test this afternoon, and oddly that reported the line at 35.35Mbps down and 8.86Mbps up ... the performance, however, is nothing like this, not even close ... genuinely Speednet seems to be telling it like it is, not BT ...
I'd appreciate any help at all, because I'm in a bit of fix now.
Thanks.
Julian.
Solved!
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Haha! Well, at least that made me smile!!
The company I use is a family company, a tiny company really, quite local, and they have had my business since 1994, so there is a high degree of trust and reliability, and they generally deliver a good service and great tech support.
But, they are new to this system - they said that yesterday, and unfortunately will likely be at the mercy of BT Wholesale and whoever else.
More unfortunately, my current work, my livelihood, is suddenly in jeopardy because of this. So it's a fraught and difficult issue suddenly ... and one in which I don't want the 10 days excuse thrown at me.
Settling down with middling to high speeds is one thing, but here, something is badly skewed, I agree.
Well, thanks anyway for your attention ... when and if it gets resolved, I shall post here so hopefully some other poor soul may get some help from it!
Julian.

New Infinity install - abrupt decrease in speeds.....

Infinity installed Monday 27th June
Ran speedtest.net test with OR Engineer present (wireless connection...)
First image (above!) doesn't appear on preview - so I'll summarise
d/l 35.64 u/l 6.23 ping 32
Speeds have plummeted, and connection lost on several occasions, followed process in Hub Manager (summarised very well I see in http://community.bt.com/t5/BT-Infinity/Infinity-kit-keeps-dropping-connection/m-p/162937)
speedtest. net (ethernet connection) now
speedtester.bt.test result (yesterday evening) ethernet again
This is a slight improvement on the previous test when d/l ip profile was about 1100 !
I was unable to carry out the further test (after changing username and re-connecting) as test did not run
So...
Should I expect this? should I wait a couple of days (or more) for the ip profile to improve (by a factor of 20x or more?)
Or contact the Mods?
Cheers,
Alb
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
Solved!
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Thanks Dave,
/Quote (quote button fails with error so copy/pasted)
Turn both boxes off, turn on the modem and wait for DSL then turn on the HH£ with everything preconnected and you should then resume superfast BB
end Quote/
checked version and date, and would seem to be OK. Didn't really want to shut down modem and hub as it may affect IP profile. [mind you, this is hub version not modem firmware] Anyone know how to check that?
Mind you the latest results are not particularly inspiring anyway...so it couldn't make it any worse!
Al
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

Profit center config for new Division

Hi SAP Experts,
I need guidance for new Division implementation for our client.
my client started a new branch its like a existing company but not separate a legal entity,requirement is they need every thing P and L ,Balance sheet for new branch.
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I suppose you are implementing Classic PCA in CO.
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Home Hub Type A new firmware

I note the following message posted by Admin:
Home Hub 3A firmware version 4.7.5.1.83.8.94.1.11 is being rolled out gradually, we started last week. This firmware includes bug fixes for the following issues that have been raised on the forum over the last few months (and longer):
Bug fixes for loopback functionality
Fix for dual boot Windows and Linux Ubuntu machines where previously it wasn't possible to obtain an Internet connection if you switched to Linux OS
Optimisation of Smart Wireless
You'll most likely receive the update before the end of January but we're taking our time with the rollout so it goes smoothly, fibre hubs will be first followed by adsl. We'll come back and update you if it's going to take longer to get everyone's 3A updated.
Whilst any improvements to functionality are welcome, I note that there is no mention of a) correction of the 'time bug', which of course has temporarily gone away since the clocks went went back in October; or b) any corrective action in relation to the mystery of the internittent slow speeds through the Type A's LAN ports i.e. wired speed dropping below 10mbps requiring a hub reset to restore. Any information in respect of these two bugs would be welcome especially the LAN speed issue which appears may be a hardware fault requiring a change to a type B hub!

this post by Stephanie confirms that 10mb problem will be fixed in update - although not mentioned in Stephanie's upgrade post
http://community.bt.com/t5/Other-BB-Queries/HomeHub-3-LAN-speeds-only-10Mb/m-p/691362#M35575
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My plan for new FCS install with questions

End-of-fiscal-year budgetary windfall enables a giant leap from a G4 running FCP 4.5 to a spankin' new 8-Core machine for FCS2. (Hello Motion!).
I'd like to identify any "gotchas" in a new FCS install before I jump into it. Your advice and comments from personal experience are appreciated.
Here's my plan, based on what I've read here, and a couple of questions:
1. Update to latest available OS from whatever version is on the machine.
2. Run installer from disks - repair permissions.
3. Update FCS and Quicktime, if any updates are available - repair permissions.
4. Connect to old machine via Firewire target mode - transfer project files, plug ins, and any universal applications that might be useful.
5. Copy media from my old, external scratch drive to the internal eSata drive I plan to use as the new scratch - seems like a good time to repair permissions once more.
6. Launch FCP, set up preferences and drives, open an old project and reconnect media.
I'm starting with existing DV media and timelines, but part of our studio upgrade includes new Sony EX-1 cameras, so we'll soon be working with XDCam files. I haven't decided which quality level yet.
Do the new mixed-format timelines work as advertised? Lots of legacy material to deal with.
Is there any advantage in capturing XDCam and DV footage to separate drives?
I'd like to repurpose my old external drive for automatic back-ups. Is the Time machine working well for everybody?
That's enough to wrap my brain around right now. Thanks in advance from a long-time lurker. Always great discussions here.
Rob A.

Rob,
Congratulations on the new toy! You gotta love those year end surpluses.
FWIW, I think that you are on the right track. I would second the other response that said to only migrate project files. Everything else needs to be installed, especially since you are going from PowerPC to Intel.
internal eSata drive
This just made me laugh, it's kind of like having a "Hot" water heater. Anyway, the "e" in "eSATA" stands for "external" so having an internal external drive would just be strange.
Do the new mixed-format timelines work as advertised?
This is one of the most misunderstood features about FCS2. You have always been able to mix media on a timeline, and then render. The trick was that you had to choose what kind of timeline you were going to mix your media in. You remember on the old version you would open up a new project, bring in your media only to realize that you forgot to change the easy setup to the new media type. So now you have to delete "Sequence 1", change the easy setup, open a new sequence and everything was good. In the new version you open up a project, get your media, drop it on the timeline and FCP says, "hey, that media is different from your sequence settings, would you like me to change them for you?" Then you can go ahead an d mix media, and render.
Moral of this story, choose your sequence settings according to what the majority of your media in the sequence will be because you will have to render anything that doesn't match.
Is there any advantage in capturing XDCam and DV footage to separate drives?
No.
Hope this helps,
K

New Infinity Install - 3 days in... 2Mb Internet?

We had BT Infinity installed 3 days ago. Line speed hasn't changed from when I did the speed test with the engineer still present. Was told that it would "Get better" over the next 24 hours, but that didn't happen. Estimates from the BT site were 45mb down, 8mb up (Approx 700m from cabinet). We are getting 2.5 down, and 4mb up.
After phonining customer support, I was told this is OK and that it will get better as it stabalises over the next 10 days. My feeling is that this is just broken, and I'm going to end up wasting 10 days with broken internet. Does anyone have experience of this? Is it magically going to get better? It seems strange to me that our up is twice as high as the down, but customer services seems very reluctant to actually do anything during this period.
Multiple speed test sites all give roughly the same result.
Do I keep complaining? Or will this magically fix itself?
Solved!
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In a strange turn of events, after calling customer services to say it was broken, and them saying I needed to wait 10 days ... 30 mins later an Openreach engineer turned up at the house (yeah, 30 mins ... on a Saturday!), saying there was a fault and that he had been sent to fix it.
Internet is now operating at the expect speed. Pretty impressed.

Can I use old Home Hub (White one) on Infinity ? M...

I upgraded to Infinity a few months ago.
The black v2.0 hub has developed a hardware fault......power light on, but can't connect to the DSL Modem.
I have tried all the resets (power......hard reset button, etc), and reported the fault.
A replacement is on order, but will take a few days to arrive.
I still have the old white Hub and was wondering if I could use that while I wait for the replacement v2.0 to arrive.
As users of BT Vision, it is a right pain having to wait for the new unit.
Any (relevent) advice appreciated..........

white hub will not work with infinity
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Home Hub 3 config for new Infinity install

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