Home Hub 3. Constant connectivity loss. Event log ...

Trying to get any kind of service out of my BT Infinity provision nowadays is like trying to arrange a tsunami in a desert.
Time after time after time after time, the Internet is working normally but then a page refuses to refresh and attempts to open another website result only in 'page not found' even though the Internet-connection icon is glowing steadily in the tray, and when I ask Windows to check on things, it reports that no problems have been found and the connection is working normally.
Except, of course, it isn't. I am not a technical expert and therefore haven't much of a clue where to start with this. My Vista OS runs with Panda Cloud AV and Malwarebytes PRO and Windows Firewall, all three of which have always played nicely. Prior to switching to BT Infinity, I had 'ordinary' BT broadband via a Netgear wireless router. The service was trouble-free.
This morning, I decided to delve into BT Home Hub Manager to re-set to factory default. That in itself took some doing because clicking on the Firefox bookmark got me nowhere at all: I had to sit here and wait for 10 minutes before the Hub page suddenly appeared as if out of nowhere.
I found in the event logs a seemingly unending chain of firewall related reports. Rather than read 'em all, I just hit re-set and whoa-hey, after a 5 or 6 minute wait, everything was fine and dandy again. . .
Until, 20 minutes later, it wasn't. Despite the re-set, Internet connectivity was shot to pieces. I'm on Amazon UK and click to open a new page in a new tab: Page Not Found. On the BBC News website, click on a link to open in a new tab: Page Not Found. Reload any of those exisdting, open pages and the reload circle just spins and spins until. . . Page Not Found.
Unfortunately, I can't make head nor tail of the log reports in the Firewall section, but typically they read:
IN: BLOCK [16] Remote administration
BLOCKED 1 more packet [because of Remote Administration]
IN: BLOCK [9] Packet invalid in connection
BLOCKED 4 more packets (because of Packet invalid in connection)
IN: BLOCK [9] Packet invalid in connection
BLOCKED 20 more packets (because of Packet invalid in connection)
BLOCKED 40 more packets (becuase of Packet invalid in connection)
And so it goes on. . . and on. It's not even clear to me if the Home Hub is doing the blocking anyway, but if it is, then I can't begin to figure out why websites like Amazon UK, BBC News, Speedtest and even Google Maps should be BLOCKED.
Help appreciated. . . always assuming, this post actually gets through -- I've no idea if this page has gone down or not, because though it's on-screen, that no longer means anything at all.

Thanks, Ray. Just managed to get back on here, there's been virtually no connectivity at all. One odd thing has been that the Home Hub Manager has opened OK. But it is no longer in agreement with the computer about whether or not connectivity exists. For example:
1) Click on disconnect in HH Manager, and it reports that the task has been achieved and the button changes to 'connect'.
But no disconnection has occurred. The Internet icon is still in the tray in its 'connected' state. And it's possible to go on the Net and briefly open up a website that isn't in the FF cache. But then everything fails again. Alternatively:
2) Click 'disconnect' in the tray control and the icon changes shows a bid red x. But the HH Manager doesn't agree. It continues to report that the computer is connected to the Internet.
I'm baffled and wearied. I'll have to relocate the Infinity set-up from downstairs to where this computer is; I'm assuming, I leave the modem in place (the new white flat thing the engineer brought when he installed Infinity)and just disconnect the black HH3 and brin g it upstairs and plug it into the PC?
Thanks for your help, much appreciated.

Similar Messages

Home Hub 3 - losing connection to certain devices

Hi, I've just upgraded to Infinity to try to improve the poor download speeds and regular loss of broadband I was getting on the old BT copper wire service. This included an upgrade from the Home Hub 2 to the Home Hub 3. Early results on the speed are good - typically download speeds are up to 25mb and upload has improved to around 8mb (from less than 3.5mb and 650kbs). However, I'm now experiencing WiFi connection problems with some of my devices.
I have a range of computers, games consoles, iPod touches and iPads connected wirelessly to the router. Some, like my Lenovo X201 and my son's X-box, have connected and remain connected. Others, like my sons' iPod touches, the iPad, and our Dell Netbook seem to freeze. One moment you are surfing the Internet, then you click on a link or try to search, or select a new page and the browser suggests it's trying to go to that page, but nothing happens. The only way to unfreeze it is to disconnect and reconnect, or to renew the lease. On the iPad this can occur every two-to-three minutes, which is a very irritating way to surf! There are similar issues with viewing video content from iPlayer, etc.
Does anyone have any ideas on how to resolve this before I resort to call the BT 'helpline'? (Yes, helpline is in quotes: I have a long relationship born of many years of broadband - or lack of it, more accurately...)

Hi snbjap and rounhead27, welcome to the forums
Ok, I too have a hub3 and have also seen this lately, though my hub has had many settings changed, so they're no longer at default settings.
The event log on the hub manager doesn't show this drop, which is odd as it normally does.
There are some things you can try:
a) change the wireless interface type from the default of b/g/n to just b/g
b) set each device to be issued with the same IP Address via the hub(time consuming for multiple devices)
or
c) set each device with a static IP Address and manually configure the settings to connect to the hub and thus the www (This so far, appears to have cured my Wii dropping)
Having said all that, and because I've already done the above, which has worked for me till the recent drop via wifi, I'll flag a forum mods to see if there is currently a known issue.
-+-No longer a forum member-+-

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

Home Hub 3.0 vs Home Hub 2.0 packet loss

So I upgraded the BT package that our family is on today, and with it came the Home Hub 3.0. Happy right? Better wireless, less connection problems etc... No.
For some reason, since upgrading, I get random moments of massive packet loss. Up to 50% packets are lost for periods of up to 5 minutes. I've tried resetting the router, tried turning it off for ten minutes etc but still get regular moments of packet loss.
My internet is not interleaved at the moment so that could be a problem, however before switching to the 3.0 i never had any packet loss with non-interleaved internet (on the 2.0 homehub).
Could anyone help me?!
Thanks
Solved!
Go to Solution.

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 03:12:19
Downstream:
7.813 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.1 dB / 24.0 dB
Line attenuation (Down/Up):
35.5 dB / 19.5 dB
Output power (Down/Up):
19.9 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 202
CRC Events (Down/Up):
91236 / 426
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
619777 / 655
Error Seconds (Local/Remote):
2173 / 506
est1 comprises of Best Effort Test: -provides background information.
Download Speed
4095 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4095 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I did a quiet line test and it sounded quiet.
Thanks for your answer, just hope someone can help me resolve it now

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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Home Hub 4 dropping connection

Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
Jim

Hi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
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Home hub 3, broadband connection dropping

Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
The new hub is much better in terms of not resetting itself, if i try and watch something on 4od etc, youtube, it feels like any stress and the braodband connection drops, I had this on the old hub but it feels like its happening more now.
So much so I decided to make a paint version of my wiring so someone can maybe help me out.
http://i144.photobucket.com/albums/r173/guysy1110/routerproblem.png
Sorry the paint image came out much smaller than I wanted.
The main phone line is dowstairs in the lounge, its split into 2 using a 2 way splitter, one goes to the main phone which has a microfilter attached, the other plug leads up to the spare room and there a phone box (sorry not sure what its called) is in place, this box was split into another one because a long time ago there was a router that lived in the spare room (the split box is unused). Probably confusing people now, but the main box upstairs in the spare room is extended into my room and then a microfilter is used and then goes into the hub.
The extension cable is FAR too long, possibly 10m of cable wound up and tucked behind the drawers. Could this be a problem? I guess so.
So my main questions are, if both the router and main phone have new microfilters on, what other causes could keep my router dropping the broadband connection? the extension into my room is FAR too long possibly 10m which is wound up behind my drawers, first off im going to get a shorter cable.
Also the microfilter is closest to the hub, would it be better at the first source downstairs, or even in the spare room?
Any suggestions would be great. thanks.

Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
This has slightly improoved things.
However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
On the downstairs master socket I removed the facia and did a quiet line test on the inside socket, there was no noise. I used a corded phone. I wasnt sure if it mattered but I tested all other sockets using this method and none had any noise.
I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
Any suggestions? I guess plugging the hub in downstairs and trying to connect to something is the best option.
Any advice please?

Bt Home Hub can I connect?

Can I and how do I connect to BT Home Hub with my Laptop when it is one of the available connections when working away from home, It normaly asks for a Password.

Unless they take their security key off which, in my view i don't see ANYONE Doing that. they might of if they don't have a key on their hub, so they are mad

Home Hub V2//Fax Connection

I have recently installed the Bt Home Hub V2. and am using BT Talk with a normal touch phone,not hub phone.
Is it possible to connect a fax through this line thus freeing up our home line. I have tried to do this but have only managed to send two faxes before communication error occurs, and I have never been able to receive faxes.
Any help would be appreciated
Solved!
Go to Solution.

you cannot connect a fax machine to the BBtalk line
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home hub 4 intermediate connection cut outs, no...

Hi there I have had this problem for months now and am looking for help as the phone call seems useless.
Basically my BT broadband wont connect at all. Initially it was intermediate off and on's with the orange flashing light when it was down. But now it is always not connecting and sometimes has a flashing light but is now down with a blue light aswell.
I have done the following with no success:
BT have sent me a new router
changed filter
changed all wiring
I only use wired (not wireless)
Put straight into (master/test) socket line was still went down.
Tryed test socket with new router, new filter, new wires
Tried normally resets, tried pin reset
Tried leaving it on constantly for a week!
Been told by bt on the phone nothing wrong with my connection
Running out for things to try I can't post speeds or test it as I cant connect. See log below. please help
OUT: BLOCK [9] Packet invalid in connection (TCP 86.131.24.70:45780->66.193.112.93:443 on ppp0)
18:59:40, 27 Oct.
( 2602.110000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:59:40, 27 Oct.
( 2602.110000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:59:34, 27 Oct.
( 2596.350000) WAN operating mode is DSL
18:59:34, 27 Oct.
( 2596.350000) Last WAN operating mode was DSL
18:59:34, 27 Oct.
( 2596.320000) PPPoA is up - VPI: 0, VCI:38
18:59:33, 27 Oct.
( 2595.520000) PPP IPCP Send Configuration ACK
18:59:33, 27 Oct.
( 2595.520000) PPP IPCP Receive Configuration Request
18:59:33, 27 Oct.
( 2595.360000) PPP IPCP Receive Configuration ACK
18:59:33, 27 Oct.
( 2595.340000) PPP IPCP Send Configuration Request
18:59:33, 27 Oct.
( 2595.340000) PPP IPCP Receive Configuration NAK
18:59:33, 27 Oct.
( 2595.310000) PPP IPCP Send Configuration Request
18:59:33, 27 Oct.
( 2595.310000) CHAP authentication successful
18:59:33, 27 Oct.
( 2595.040000) CHAP Receive Challenge
18:59:33, 27 Oct.
( 2595.040000) Starting CHAP authentication with peer
18:59:33, 27 Oct.
( 2595.040000) PPP LCP Receive Configuration ACK
18:59:33, 27 Oct.
( 2595.020000) PPP LCP Send Configuration Request
18:59:31, 27 Oct.
( 2593.280000) PPP LCP Send Configuration ACK
18:59:31, 27 Oct.
( 2593.280000) PPP LCP Receive Configuration Request
18:59:30, 27 Oct.
( 2592.020000) PPP LCP Send Configuration Request
18:59:17, 27 Oct.
( 2578.750000) CWMP: session closed due to error: Could not resolve host
18:59:17, 27 Oct.
( 2578.740000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:59:17, 27 Oct.
( 2578.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:58:57, 27 Oct.
( 2559.020000) Starting CHAP authentication with peer
18:58:57, 27 Oct.
( 2559.020000) PPP LCP Receive Configuration ACK
18:58:57, 27 Oct.
( 2559.020000) PPP LCP Send Configuration ACK
18:58:57, 27 Oct.
( 2559.020000) PPP LCP Receive Configuration Request
18:58:57, 27 Oct.
( 2558.990000) PPP LCP Send Configuration Request
18:58:55, 27 Oct.
( 2556.980000) ETHoA is up - VPI: 0, VCI:35
18:58:55, 27 Oct.
( 2556.980000) DSL is up
18:58:53, 27 Oct.
( 2555.550000) DSL noise margin: 14.00 dB upstream, 15.10 dB downstream
18:58:53, 27 Oct.
( 2555.470000) DSL line rate: 448 Kbps upstream, 3648 Kbps downstream
18:58:46, 27 Oct.
( 2548.400000) CWMP: session closed due to error: Could not resolve host
18:58:45, 27 Oct.
( 2546.770000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user

Yeah it connects, then dies basically instantly (20-30s) then maybe flashes orange for abit then goes back to blue (but is still unconnected). I then restart it and the the whole cycle starts all over again.
I have broadband only, as I use it for my xbox etc so its not connected up for phone line.
There is no exchange problems in my area.
Heres the last 10 mins:
19:44:27, 27 Oct.
BLOCKED 1 more packets (because of Packet invalid in connection)
19:44:26, 27 Oct.
IN: BLOCK [9] Packet invalid in connection (TCP 193.113.8.193:80->86.131.24.70:50214 on ppp0)
19:44:08, 27 Oct.
IN: BLOCK [9] Packet invalid in connection (TCP 173.222.210.184:80->86.131.24.70:50209 on ppp0)
19:43:56, 27 Oct.
BLOCKED 1 more packets (because of Spoofing protection)
19:43:54, 27 Oct.
IN: BLOCK [12] Spoofing protection (IGMP 86.131.24.70->224.0.0.22 on ppp0)
19:43:52, 27 Oct.
BLOCKED 1 more packets (because of Spoofing protection)
19:43:50, 27 Oct.
IN: BLOCK [12] Spoofing protection (IGMP 86.131.24.70->224.0.0.22 on ppp0)
19:43:48, 27 Oct.
wlan0: STA 00:22:5f:50:cc:65 IEEE 802.11: Client disassociated
19:43:43, 27 Oct.
wlan0: STA 00:22:5f:50:cc:65 IEEE 802.11: Client associated
19:43:41, 27 Oct.
wlan0: STA 00:22:5f:50:cc:65 IEEE 802.11: Client disassociated
19:43:37, 27 Oct.
BLOCKED 2 more packets (because of Spoofing protection)
19:43:36, 27 Oct.
wlan0: STA 00:22:5f:50:cc:65 IEEE 802.11: Client associated
19:43:35, 27 Oct.
IN: BLOCK [12] Spoofing protection (IGMP 86.131.24.70->224.0.0.22 on ppp0)
19:43:28, 27 Oct.
IN: BLOCK [9] Packet invalid in connection (TCP 193.113.8.193:80->86.131.24.70:50183 on ppp0)
19:39:32, 27 Oct.
IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.73:24296 <-->86.131.24.70:24296 [217.208.227.21:2958] ppp0 NAPT)
19:39:11, 27 Oct.
IN: ACCEPT [57] Connection closed (Port Forwarding: TCP 192.168.1.73:24296 <-->86.131.24.70:24296 [217.208.227.21:59656] CLOSED/SYN_SENT ppp0 NAPT)
19:38:00, 27 Oct.
( 4902.460000) Admin login successful by 192.168.1.73 on HTTP
19:37:36, 27 Oct.
( 4878.070000) Admin login FAILED by 192.168.1.73 on HTTP
19:37:21, 27 Oct.
BLOCKED 1 more packets (because of Remote administration)
19:37:19, 27 Oct.
IN: BLOCK [16] Remote administration (TCP 94.173.20.245:62103->86.131.24.70:443 on ppp0)
19:37:15, 27 Oct.
BLOCKED 1 more packets (because of Remote administration)
19:37:14, 27 Oct.
IN: BLOCK [16] Remote administration (TCP 94.173.20.245:62103->86.131.24.70:443 on ppp0)
19:37:12, 27 Oct.
BLOCKED 1 more packets (because of Remote administration)
19:37:11, 27 Oct.
IN: BLOCK [16] Remote administration (TCP 94.173.20.245:62103->86.131.24.70:443 on ppp0)
19:37:11, 27 Oct.
IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.73:24296 <-->86.131.24.70:24296 [217.208.227.21:2958] ppp0 NAPT)
19:37:11, 27 Oct.
IN: ACCEPT [54] Connection opened (Port Forwarding: TCP 192.168.1.73:24296 <-->86.131.24.70:24296 [217.208.227.21:59656] CLOSED/SYN_SENT ppp0 NAPT)
19:37:05, 27 Oct.
( 4846.970000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->24296, internal ports: 24296, internal client: 192.168.1.73

Pre-historic speeds and constant connection loss 5...

Hello everyone,
As with a few people on here i have tried to speak to BT about the issues with my broadband but all I get each time I call is turn it of and on and/or try another microfilter, so I am hoping you kind people can help.
First the stats:
BT Wholesale Broadband Performance Test
dowload speed mbps 0.51
upload speed 0.76
ping latency ms 40.88
(have had to type this as i am on my wifes laptop and cannot work out print screen etc)
19:42:25, 01 Oct.
( 350.850000) DSL noise margin: 6.10 dB upstream, 6.10 dB downstream
19:42:24, 01 Oct.
( 349.740000) DSL line rate: 888 Kbps upstream, 595 Kbps downstream
Also if thsi helps:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:14:04
Downstream:
595.5 Kbps
Upstream:
888.9 Kbps
And:
Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ31823885
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/05/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 01:15:13
6. Bandwidth:
888 / 595
7. Data sent/received:
10.2 MB / 49.0 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-JN9Q
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
13
14. 5 GHz Wireless network/SSID:
BTHub4-JN9Q
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 48
18. Firewall:
Default
19. MAC Address:
cc:33:bb:01:65:f6
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.3 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
The main problem is not so much the speed but the fact that without fail, after going online via wifi on a laptop, phone tablet etc, around 5 minutes later the light starts to glash orange and connection is lost for about 10-15 minutes. it then seems to sort itself out but the speed is always then really slow.
I have tried one suggestion on here after searching which was to download an app to check the other wifi connections and change manually to a different channel, but have tried loads of different channels and nothing has helped.
I have tried different microfilters
i have tried moving the router nearer to the socket and away from any other electrical devices etc.
I live in flat and there is no master socket as such, there are three sockets in the flat but i have connected the broadband to the one that i can clearly see is fed directly from a cable coming in the wall from telphone pole outside.
I cant do the silent line test at this moment as i do not have a landline to try this but will try and obtain one and try that
I have just purchased a better quality shorte rj11 cable but this has not arrived in the post yet.
Any suggestions?

Thank you for your speedy response:
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I reset the connection i think, as i had the flashing orange light for so long

Lost connection windows event log

I have found in the System Configuration a list of errors that I can have write to the windows event log, but it does not include the Lost Connection to agent/adapter error. I am now looking at looking at taking that system "Event" and attaching an action to it to write to the windows event log. Is this the best/most elegant way to go about it? Is there a way to include the machine location (as opposed to the agent name) in the event?
What I am attempting to do, and this is coming from a thread in the CPO section, is create a windows application event when a connection is lost. CPO would then be monitoring the TES server windows event log for such an event and perform some diagnostic and attempt to recover the agent.
Thanks for any help!

That is also an option that we have talked about, using snmp traps. Another option we've talked about it triggering a job which would then use the CPO web services to run a process.
But I like the idea better to have CPO also monitoring the connections and doing something about it. Using the Windows Event Log would allow us to do that.
In any case, there is also still the problem of grabbing the machine location.

Remote desktop fails, can still connect to event log and services.

I am unable for some reason to remote into a machine that I've been able to before. This occurred after it installed automatic updates. At the moment I can connect to
services and the event log from another machine with the same credentials, but I can't log onto the machine itself. Is there any way to reset this info or such. This machine is a part of a domain and can read credentials from the domain controller.
I also do know that remote desktop is enabled.
The following error occurs in the even log on the affected machine.
Log Name:      Security
Source:        Microsoft-Windows-Security-Auditing
Date:          2013-03-21 10:28:23 AM
Event ID:      5061
Task Category: System Integrity
Level:         Information
Keywords:      Audit Failure
User:          N/A
Computer:      ****
Description:
Cryptographic operation.
Subject:
   Security ID:       SYSTEM
   Account Name:        ****$
   Account Domain:        *******
   Logon ID:       0x3e7
Cryptographic Parameters:
   Provider Name:   Microsoft Software Key Storage Provider
   Algorithm Name:   RSA
   Key Name:   TSSecKeySet1
   Key Type:   Machine key.
Cryptographic Operation:
   Operation:   Decrypt.
   Return Code:   0xc000000d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />
    <EventID>5061</EventID>
    <Version>0</Version>
    <Level>0</Level>
    <Task>12290</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8010000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-21T14:28:23.339874500Z" />
    <EventRecordID>937125</EventRecordID>
    <Correlation />
    <Execution ProcessID="500" ThreadID="548" />
    <Channel>Security</Channel>
    <Computer>**********</Computer>
    <Security />
</System>
<EventData>
    <Data Name="SubjectUserSid">S-1-5-18</Data>
    <Data Name="SubjectUserName">*******$</Data>
    <Data Name="SubjectDomainName">********</Data>
    <Data Name="SubjectLogonId">0x3e7</Data>
    <Data Name="ProviderName">Microsoft Software Key Storage Provider</Data>
    <Data Name="AlgorithmName">RSA</Data>
    <Data Name="KeyName">TSSecKeySet1</Data>
    <Data Name="KeyType">%%2499</Data>
    <Data Name="Operation">%%2484</Data>
    <Data Name="ReturnCode">0xc000000d</Data>
</EventData>
</Event>

Hi,
The following methods could be used to resolve some of the most common problems.
Potential issues that may be seen:
1.) Remote Desktop endpoint is missing
Each virtual machine that is created should have a remote desktop endpoint for the VM at port 3389. If this endpoint is deleted then a new endpoint must be created. The public port can be any available port number. The private port (the port on the VM) must
be 3389.
2.) RDP fails with error: "The specified user name does not exist. Verify the username and try logging in again. If the problem continues, contact your system administrator or technical support."
RDP connection may fail when there are cached credentials. Please see the following article to resolve this problem:
http://www.c-sharpcorner.com/uploadfile/ae35ca/windows-azure-fixing-reconnect-remote-desktop-error-the-specified-user-name-does-not-exist-verif/
3.) Failure to connect to uploaded VHD
When a VHD is uploaded to Windows Azure you must make sure that Remote Desktop is enabled on the VHD and an apporopriate firewall rule is enabled on the VM to open port 3389 (Remote Desktop port).
Hope this helps!
Regards.
Vivian Wang
TechNet Community Support

Issues with Gagabit connection on BT Home Hub 3.0

I did post this is the BB Other Forum, but got no reply, maybe someone can answer it in this one.
I have just received a BT Home Hub 3.0 to replace my old HH 1.0
I have connected the hub up and 'assumed' that if I plug port 4 into my existing gigabit home network everything would work simple. However this is not the case.
My existing ;working' home network has the following
1 x PC
1 x Laptop
1 x N.A.S
These are all connected by a 5 port Netgear Switch (GS605) they all have the yellow light to say they are at gigabit speed.
When I plug the HH 3.0 into the swtch, the light only comes up as orange (100mps). I have tried changing cables, but still the same result.
However, if I connect the PC directly to the HH 3.0 then my Local Area Connection says it is connected at 1.0Gbps.
When connected to the switch, my connection through the HH 3.0 is very slow, but when connected directly to the HH 3.0 it is running at speeds I previously had.
I have disconnected all items from the switch, powered down the HH 3.0 and connected it on its own. The yellow (1Gbps) light flashes for a while and then changes to orange.
Can anyone advise?
Regards
Trevor

I have tired connecting just the HH 3.0 to the Netgear Switch with cables that I know work at 1 Gbps and into all the ports. Resetting the HH 3.0 on several occasions.
Each time the light flashed yellow and then turned to orange. I know the switch works as I have green lights when known Gbps items are connected, eg, PC, Laptop and NAS.
When I connect my PC directly to the HH 3.0 in the Gbps my network connection comes up as 1 Gbps.
It is just when I connect the HH to the switch.
When I go to the Home Network setting on the HH I have the following. The hub is connected to the switch on ethernet port 2
PC connected at 1000 Mbps (directly to the Gbps on the home hub)
BT Vision connected at 100 Mbps (directly to port 1 on the home hub)
Laptop connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
NAS connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
Any further ideas?
Regards
Trevor

I cant get my macbook (2008 model running 10.6.8) to connect to the home hub 5

to connect to the home hub 5 it connects eventually but is extremely tempermental... does anyone have a fix that doesnt involve messing around with the home hub settings...
for further notes, my dads macbook (same model but running 10.7) connects and works fine, as does the 2 windows desktop computers and laptops we have, my xbox and play station 3 consoles, my iphone 5c, ipad mini, my mums iphone 5, and my dads and sisters samsung galaxy note phones.... even as i type this i can kind of see the problem being with my macbook rather than anything else.... but if someone could give a solution that would be great =]

Howdy there SwipeatronSparks,
If your MacBook Pro still has issues when connecting to your hub, I would recommend the troubleshooting for the symptoms you are seeing in the following article, named:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
Thank you for using Apple Support Communities.
Regards,
Sterling

Home Hub 3. Constant connectivity loss. Event log ...

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