Home hub 3 droping link

Question

had a problem 3 weeks ago with all devices in the house loosing internet conectivity, contacted BT help desk and they insisted it was something in the house interferibng with the signal both they and me reset the signal and the next day I found out that a number of people i nour village and the next were having the same problem one had been told it was a line fault but BT refused to admit this and insisted it was something interfeering with the signal! 2 days later it cleared up and have had no problems till yesterday and again I am constantly loosing my connection, the laptop says im connected to the hub and the internet but when I try to open any internet pages they say no internet connection, the lights on the hub say im connected, its not the laptop as im having the same problem on my phone, my sons laptop and my husbands lapt top when I try them, whe i check the line it comes up with possible problem with broad band but when i click for details it says its ok! at any one time we only ever have 3 devices connected and there seems to be no one device that makes the problem worse, getting fed up of this now, is this a known issue withthe hub 3? we have had it for 2 years now and this is the first time we have had this problem

Answer 1

Have you tried a factory reset of the hub which often helps. Depress the recessed button on back until lights flash
have you tried using ethernet cable to see if just wifi problem or hub problem
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