Home hub 3 keeps disconnecting ethernet device

I have a home hub 3 and a iomega home media network hard drive which is connected via one of the ethernet ports on the home hub. On my old Home hub the device connected fine however on my new home hub 3 it connected at first for a day and then disconnected and will not connect again. I menetioned this to the infinity engineer who surgetested I could have one of the older Hubs or it had faulty ethernet ports. I have tryed chaning the ethernet port, but when I look at the advanced settings of the hub and look at connected devices it reports not connected for the Iomega drive. How do I log a fault call to get a replacement hub, or can I force a firmware update. mine has version V100R001C01B031SP09_L_B.
Please tell me how I can log this online so I do not have to ring India again!
Yours
Andrew

No problem about the delay in replying, as you put my name in the text of you message, I got an automatic alert
Yes, the problem with the Ethernet ports is in this thread.
http://community.bt.com/t5/BB-Speed-Connection-Issues/HomeHub-3-LAN-speeds-only-10Mb/m-p/238589/high...
The long term answer would be to connect your own Ethernet switch to the GigE port, and not to use the other ports.
I am not sure if the HH3 issue will be solved, as I suspect its a hardware design issue.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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BT home hub keeps disconnecting with the same mess...

As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?

joostlobe wrote:
As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?
Not on infinity myself, but that just looks daft.
You don't need to use the default of 'bthomehub' before the @, but anything you want.
I wonder if you were to change this, would this error message then disappear....?
-+-No longer a forum member-+-

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 3 disconnecting from ADSL

I can't find the solution to this anywhere so here goes:
I have a home hub 3. All devices are wired to it via a simple unmanaged Ethernet switch except for 3 android devices that occasionally connect wirelessly (most of the time they are off, so nothing really to do with this problem). The Ethernet switch connects to one of the home hub RJ45 ports. Nothing else is connected to the hub on its RJ45 ports.
There are 2 connections into the Ethernet switch. One goes off to other Ethernet switches where up to 4 PCs are connected (W7, Vista & 2 XP machines). The other connection goes off to a series of unmanaged Ethernet switches where there are some 30 IP cameras (again, all wired, and would be out of range for wireless connection to the hub anyway). All cameras have fixed LAN IP addresses in the range 192.168.1.200 upwards. The hub's DHCP has been set to an upper limit of 192.168.1.199. The PCs all use DHCP getting given LAN addresses of 192.168.1.64 upwards.
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When all the cameras are connected the broadband crashes (yellow light on). Unplug the ethernet line that goes to the cameras from the Ethernet switch (the final device on the LAN before the hub) and, after a while, broadband is back again. This happens whether or not the cameras are streaming video or sending pictures. I'm also fairly sure (haven't looked at it recently) that if I isolate some of the cameras (e.g. leaving only 15 connected) the broadband stays connected even when I route the cameras through the hub's Ethernet ports and get video from several of them at once.
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Solved!
Go to Solution.

After trying lots of ideas, I think I now have a solution and some idea of what may be causing the problem. I hope this explanation may be of help to anyone else facing a similar problem.
As mentioned in my original post the HH3 drops its ADSL conection when about 30 IP cameras (or fewer) are connected - that happens whether or not any of them are streaming video. None of the cameras are sending video over the ADSL connection. All the cameras are connected via daisychained ethernet switches to a single ethernet cable running back to the HH3. The ADSL connection would drop sometime within a few seconds to a few minutes.
What I didn't mention in my original post is that all the cameras and ethernet switches are powered from a completely separate mains supply.
In desparation and doing some lateral thinking I began to wonder if electrial noise was being introduced to the HH3 and if that was causing the problem. All the "home" PCs are connected to the hub via 85mbps HomePlugs. Searching for optoisolaters that would eliminate electrical noise I realised that the HomePlugs probably contained such devices (or some equivalent). So, since I had a spare one, I plugged the "camera" ethernet cable into the spare HomePlug and plugged the HomePlug into the mains.
It has solved the problem as far as I can see - no dropouts on the ADSL now for over an hour and several of the cameras streaming video.
I hope this may help someone in the future!

Home Hub continually disconnecting

Hi,
My home hub continually disconnects, something like every hour or so it flashes amber then reconnects after 30 secs or so. However due to the nature of my work I really cannot afford any disconnections. Here are my line stats, anyone got any ideas?
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4,792 Kbps
Upstream
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Loss of Signal (Local/Remote)
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Loss of Power (Local/Remote)
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1 / 0
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Hi,
I can't really connect to the master socket, whichever bright spark built the place (it's brand new) put the master socket in the utility cupboard which has 0 floor space because of the washing machine, and I don't think sitting the home hub on top of a washing machine is a great idea?
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For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
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The throughput of Best Efforts (BE) classes achieved during the test is - 3.73:16.68:79.59 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
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Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps

Sky Hub keeps disconnecting... please help? New customer...

Hello there, I am a new customer to Sky only joining last month, and my broadband hub keeps disconnecting. I use wifi which is normally good, but the last week or so, every day our hub shows an Orange face, which I know sometimes means it's updating, so I leave it for one hour or more, and it still does not show white and we cannot connect to wifi. We have to restart the modem everytime for it to work, and have to keep doing this every day now... please help? As i dont think we should have to keep restarting our hub everyday for it to work. Many thanks,Hayley

That might well be one of the most ridiculous posts I've seen on here.
If you want help then provide us with more information including your router statistics,the exact issue/issues your having along with what Sky have so far done to try to rectify them.

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Similar to other threads, I've moved on to 'Faster Broadband' but am finding that my HH5 disconnects multiple times a day whether using an Apple pc, HP pc, on wifi or via ethernet. Posting stats below to see if any underlying problem, or simply a problem with HH5 firmware:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43930008
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Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
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[email protected]
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Home Hub keep dropping the connection

Hi, getting rather fed up with this now, i have a HH2 and phoned BT and spoke to someone in India he tested what he could and decided to send me another Home Hub 2.0.
In the mean time i changed all the filters on the sky tv and the land line socket, got new HH and fitted it, went to change setting and password and it dropped out, so i did this again and again and again and well you get the idea, same old problem different day, i do downloads and leave the computer on of a night and in the morning i have no connection, not just once but all the time, during the day at anytime i get drop outs frequently and its really gets on my nerves resetting the poxy hub
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Daf

Hi, i ran the test and its asking me this
Go to the start menu, click Settings, Control Panel and the Network Connections folder.
Select the Connection that you use to connect to your ISP.
Change the Username to: speedtest@speedtest_domain and blank the Password.
Set this connection as your default and click Ok.
Double click the connection and wait for the message "Connected".
Once this has successfully Connected, click the button below:
I havent got a clue what its on about and i tried, since i posted i have had to reboot the hub 3 times today, not good at all, since i came from a ISP that was better than what im getting and cheaper!
I am on a wireless Belkin N
Im sorry i cant do what the computer is asking as i dont know how, if you can bare with me and list in laymens turns i might be able to do it?
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BT 2.0 hub keeps disconnecting

I been having this problem for a few months now and it's really starting to get on my nerves. I keep losing my Internet connection, it may go off for 30 seconds, or it may be for a couple of minutes stop I would like to get it sorted out so if anybody could help I would appreciate it

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
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Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can't drag and drop mp3s to trekstor i.beat, keeps disconnecting the device

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Sometimes I can drag and drop jpgs, but never mp3s. They are normal mp3s, not protected.
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iMac, Mac OS X (10.6.8)

they are normal mp3 players and don't need to be compatible with apple. They can function as USB devices and normally be loaded with mp3s. I've tried this with other macs and it works fine. It used to work on my mac, too, but for some reason does not work anymore. There is something wrong with my software or settings and I would be very grateful if somebody could help me solve this problem.

Wi Fi Light On Home Hub Keeps dropping

I know this subject comes up every now and again but my Blue Wi Fi Light keeps going out every couple of minutes which is causing all my wireless devices to lose connection (very frustrating).
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I hope someone can help,
Phil

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See http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub keeps knocking it self off after certa...

I Have gone over to BT Infirnty the new homehub knocks it self off then on . well the broadband light does.
Is there any fix for this ?

if you have just started with infinity there is a 10day stabilisation period you can expect some disconnections during this time
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New Wifi home hub keeps dropping

Hi I've recently received a new wifi hub as the old one was faulty.
Speeds in every room are great 20-30Mb but the signal is dropping every 5-6 minutes consistently ? Also my direct speed through my PC has dropped from a consistent 72 to 48? Any ideas?
Have I been capped?

How to turn off "Smart Set Up"
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
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http://bt.custhelp.com/app/answers/detail/a_id/14094/c/345
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Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
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Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Home hub 3 keeps disconnecting ethernet device

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