Home Hub 3/Openreach Modem

Hi guys
I've recently placed my Infinity order and am currently awaiting for my equipment to be delivered on Tuesday.
I'm wondering if everything's correct as I'm reading on here that I need both the Home Hub AND the Openreach modem? Is this right? The reason I ask is because my account's dispatch note just mentions that the Home Hub has been dispatched with no mention of an Openreach Modem?
If somebody could please clarify then that would be great.
Solved!
Go to Solution.

Well my brother use to work for B.T ( 40 years service ) but retired now ,he work on Open Reach for the last year up till December 2011 and he told me the Engineer carrys the Modems on his Vans and as stated they bring the modem with them .Its just the Home Hub they post to you
JamJar62

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Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
You have attempted to access an invalid Service Provider domain.
So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Configure Home Hub 5 as modem only?

Yesterday I received my BT Home Hub 5, plugged it in and it worked on my existing 4mb ADSL broadband connection. On Monday I will be switched to 76mb Infinity 2, so what's the problem?
I have a lot of IT kit as I run an IT business and often work from home. Before Chistmas I purchased a Netgear DGN4000-100UKS N750 Dual Band Wireless ADSL2+ Modem Router to accompany my existing Netgear R7000 Nighthawk. The Nighthawk is setup downstairs and acts as a wireless router only, with the new DGN4000 being my modem + wireless router upstairs. Both share the same SSID's so that when wandering around the house, there is full wifi coverage with devices seemlessly switching between them. There are lots of useful features on both routers, many of which I use to control access, including IP address reservation as I need to ensure some of my kit ALWAYS gets the same IP address.
Needless to say I've invested a lot of time and effort getting my home network setup and it works very well.
Enter the BT Home Hub 5. This is clearly aimed at the general public and is a simple "plug and play" device, with barely any additional features. It was my hope to continue using the Netgear DGN4000 as my modem router when I got BT Infinity, but I only realised yesterday (after finally performing some research) that BT Infinity uses VDSL and the DGN4000 is ADSL2+ compatible, so the modem will not work from Monday!
Never mind, I thought, I will simply configure the BT Home Hub 5 to be a modem only and continue to use the powerful routing features of the DGN4000, however, this doesn't seem to be possible.
Has anyone any experience of using the BT Home Hub 5 as a "modem only" despite not being able to switch off the router functionality? I can obviously switch off the wifi, but what about the cabled connections? I'm aware I can connect my DGN4000 to the Home Hub and my suspicion is that I could setup the IP addresses such that the DGN4000 is the gateway for all devices (as it is at the moment) and so will continue to issue IP addresses using DHCP.
If anyone has already done this or tried to do this I would appreciate a heads up. Is it possible? Does it work well? Am I wasting my time even trying and I should just purchase a decent VDSL compatible modem router that provides more than basic settings?

Having spent most of today researching and "playing", I've now managed to get the HH5 to work alongside all my existing kit. Hopefully this should continue to be the case tomorrow when BT Infinity 2 is switched on at the cabinet.
To summerise, my existing setup includes two Netgear modem routers configured as follows:
- DGND4000 - This is used as the modem and a wireless router (dual band). It is also the DHCP server and has the IP address reservation table setup.
- Nighthawk R7000 - Configured as a dual band wireless access point, so NO modem or DHCP functionality. As part of the AP config, the Gateway IP address is set to that of the DGND4000, so any devices connecting to this router will be routed through to the DGND4000. The purpose of this second modem router is simply to give a greater range as a single wireless router will not cover the whole house.
For information, the IP range on the DGN4000 DHCP is set to use the 192.168.0.* subnet.
I tried various configurations, but any time both the DGND4000 and HH5 were included on the network none of the clients could get internet access. Even when the HH5 showed a blue light, indicating a successful internet connection, it appeared that the DGND4000 was still trying to get its own internet connection, probably because none of the config told the DGND4000 not to do this! Even connecting the HH5 into the WAN port of the DGND4000 didn't prevent the DHGND4000 from trying to get an internet connection, which surprised me (not sure why it should!). Whenever the DGND4000 couldn't get an internet connection, none of the clients connected to it could reach the internet - to be expected really! Of course, I also had to ensure the HH5 was on the same subnet (this was my thinking at the time). This wasn't too onerous, but required a direct connection to a laptop that wasn't on the network and that had a static IP address set to the default subnet provided on the HH5 (192.168.1.*). This was also required due to DHCP being turned off on the HH5.
Anyway, enough about the problems I encountered, what was the solution?
It's simple really and is thanks to the following article:
Setup a Second Wireles Router on Your Home Network
The title is a little misleading as in my network setup I already have two wireless routers and this is achieved by configuring one of them as an Access Point.
The trick to getting the HH5 to act as a modem is to put it in its own subnet and to then bridge between the two subnets identifying the HH5 as the WAN!
Here's some detail behind the configuration I performed:
HH5
Turn off both wifi bands
Turn off DHCP (probably not necessary, but I feel it is a cleaner solution)
Leave the IP range at the default (192.168.1.1 to 192.168.1.256). This is the first of the three options.
Leave the IP address as 192.168.1.254
Plug the HH5 into the mains and into the telephone point. The blue light should eventually be shown indicating it has an internet connection.
DGND4000
This Netgear modem router has "everything" switched on i.e. DHCP, modem, wifi.
Set the IP address to 192.168.0.1 Note: this is a differnet subnet to the HH5 i.e. it is 192.168.0 rather than 192.168.1
The IP range for DHCP is set to 192.168.0.3 to 192.168.0.256. This is how it has always been set for my network. Note: the start IP address of 192.168.0.3 allows for 192.168.0.1 and 192.168.0.2 to be used for my two Netgear modem routers.
Now the clever bit:
Within the Internet settings, change the "Does your internet connection require a login?" to No. This had always been set to Yes on the DGND4000 along with the required account name and password. Setting it to No, removes the password field and provides additional fields to allow LAN details to be entered:
Set the Internet IP Addres as follows:
Use Static IP address
IP Address: 192.168.1.253 (this can be any IP address in the 192.168.1.* subnet as long as it isn't the same as the HH5! I chose a high address, not that it matters as none of my clients are on this subnet anyway). This essentially assigns a local IP address to your Internet connection, which will be used by the LAN to access the internet. Usually, the Internet IP address would be assigned by your ISP (either static or dynamic).
Gateway IP Address: 192.168.1.254 (this MUST be the IP address of the HH5)
Domain Name Server (DNS) Address
Use These DNS Servers
Primary DNS: 192.168.1.254 (again, this MUST be the IP address of the HH5)
Now use a network cable to connect the HH5 to the DGND4000. On the DGND4000 plug the cable into the WAN socket (NOT one of the 4 LAN sockets). Plug the other end of the cable into the LAN socket on the HH5 (NOT the WAN socket!).
Turn on the DGND4000 and hey presto internet access without a telephone cable being connected to it! In terms of lights on the front panel of the DGND4000 the only difference is that the DSL light is no longer on. The internet light should be green (it is getting internet access through the HH5 via the WAN socket) and all other lights are unafected by the config.
I hope this information proves to be useful to someone trying to incorporate the HH5 into an existing network and using it as a "modem only".

Location of Openreach modem and Home Hub (BT Infin...

In my previous property I asked the BT engineer to locate the modem/HH in an upstairs study and this was no problem, no extra cabling required (master socket was in kitchen) all extension sockets still work fine. I moved home and had BT Infinity 2 installed, phone line enabled same day. The house was built in 2007 so has extensions in all the rooms. Looks like the master socket is in the cupboard under the stairs. Although the previous occupier obviously had the openreach modem and home hub located in the lounge, as the mounting screws etc were still there. But here none of the extensions work, the engineer said this is a side effect of moving the master socket. But why was this possible in my previous house?
The engineer installed with the existing screws etc and left it all in the lounge and still none of the extensions work. I'd like my extensions working and the modem/hub located in my upstairs office, how do I arrange for this?

Hi Youngy
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I can see your email in our inbox and we'll get you a response sent asap.
Thx
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Swap out Home Hub 5 for Openreach Modem at install...

Hi,
I'm scheduled to get Infinity installed to a new line in January and I'm not keen on using the supplied HH5 as I want to use my Time Capsule to control my network. Have there been any cases whereby the Engineer might be able to supply an Openreach modem on installation and not use the HH5? Or failing this I could do it myself after installation if I get a VDSL modem?
Thanks in advance!

The Openreach engineer might install an Openreach modem but there is no guarantee because you have the HH5 which as you know has the modem integrated. You would need to ask and if he says no you'll have to accept that.
As far as I am aware there is nothing to stop you removing the HH5 and using your own modem. The only problem would be if you had any problems, BT would not offer any help or support, such as it is, because you are using non BT equipment.

How to set up time capsule with BT home hub 4.0 & Openreach

Idiots guide needed.
My TimeCapsule (year old model) had been running well from my BT Openreach box (without using the Home Hub 4.0) but recently had issues with connection dropping - BT said they've sorted out their end and can't see any remaining issues and can't offer me any more support if I'm not using the Home Hub 4.0
I reset the TC to run straight from the Openreach Box still have issues with wi-fi dropping in and out (both on ethernet and wi-fi).
Can I:....
1) set up Time Capsule running from BT Home Hub 4.0 which itself runs from BT Openreach white box (thus continuing to get support from BT)
or should i go back to
2) Time Capsule running straight from BT Openreach Box
Can some one post an idiots guide to either option?
Other stuff that may be important.
Macbook air running Yosemite (mid 2011 model)
Apple TV
Airportexpress
Time Capsule
2 x iphone 4s
Kids PC
Ethernet and wifi for above - I generally run everything hard wired via ethernet.

The easiest and sure way is to use bridge on the TC as the method of connection. The TC then becomes a device in your network and gets its IP from the main router that I presume BT supply.
Method is,
1. Plug the TC WAN port into the BT supplied modem by ethernet.
2. Plug the computer you are using for the setup into the TC by ethernet.
3. Run the airport utility .. go to internet tab on the top menu..
In the bottom option, Connection Sharing choose off (bridged mode)
4. Go to the wireless page and setup wireless connection as you like it.. using whichever band you want. And make sure security is set to the highest setting, wpa2 personal. Put in a decent wireless passkey.
5. Press the update and fix whatever else the TC will show as needing fixing.. usually security stuff.
6. You can then disconnect the ethernet and connect by wireless if you want. Any port on the TC will now be a LAN port, including WAN.
This is assuming BT supply a wireless router with built in vdsl/other type of modem. If so you normally will not be able to bridge the modem, unless BT are using pppoe authentication which they haven't in the past.
If you really need to use the TC as a router then you will need to work out an alternative method. You can double NAT by placing the TC in the DMZ of the BT router if that is an option. It is not without issues in general.

Installed BT Home Hub 4 before Openreach engineer ...

Hi,
Kind of worried I've done something I shouldn't, I was so fed up with my BT Home Hub 1 as soon as I got my BT Home Hub 4 in the mail for my infinity service I installed it and connected everything to it.
Then I realised this in my order email:
"Don't plug in any new BT kit. Just keep it handy for when your engineer arrives."
Will the engineer get angry with me? The connection is working without the openreach modem for fibre service, will this screw up my router since there is no openreach box plugged into it?
I guess it can't do any harm as I've just saved the engineer a job, but have I done any harm to my broadband?

JackMarch wrote:
So I should keep it plugged in now but just pretend I didn't plug it in when he comes, correct?
I shouldn't think he'd give a monkeys one way or tother. I would just carry on using it.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

I have a BT home Hub 3 with standard BT broadband(no infinity), how do I set up an Apple AirPort Extreme without a stand alone modem? Can I use my current Home Hub

I want to use an Apple AirPort Extreme as my home router but at present I have standard BT broadband using the BT Home hub 3. Can I connect them in some way so I don't need to buy a stand alone modem.
IS THIS POSSIBLE???
1. Would Apple AirPort Express be better and easier?
2. What modem would be suitable if I can't do it any other way?
I AM CURRENTLY USING MY INTERNET WITH PS3,WINDOWS 7 LAPTOP, IPAD AND IPHONE!!!
Any help would be greatly appreciated.
Thanks
John smith

You said that you wanted the layout to look like this:
AT&T 2WIRE Router (wireless off) ---> AirPort Extreme ---> NetGear 16-Port Gigabit Desktop Switch ---> ethernet cabling to ports in most rooms --->
So, we took that at face value....,.but it could look like this if things are more convenient this way, if you prefer:
AT&T 2WIRE > Ethernet Switch > AirPort Extreme and other devices.
- If we include an AirPort Extreme in the overall network setup, are there any potential issues with the 2WIRE router and the AirPort Extreme router "competing" with one another?
No, if you leave the wireless function off on the 2WIRE. If you do want the utilize the wireless on the 2WIRE and the AirPort Extreme, then you want to keep them physically separated by 6-8 feet, or a few meters.
- Do I really need an AirPort Extreme in the final setup?
No, if the AirPort Express will provide enough range for the network.
Or if I just want an extra WAP, can I operate two AirPort Express units (with the same SSID) downstream of a 2WIRE router?
Yes, if both of them are configured to operate in Bridge Mode. If you are using the "wizard" setup utility in AirPort Utility 6.x, the wizard will do this for you automatically.
That is to say, could we have a setup that looks just like the image above, but with an extra AirPort Express tacked on to one of the unused ethernet ports?
You can have as many AirPort Express devices (or AirPort Extreme devices) as you want, as long as each has an Ethernet connection back to the switch.

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

Can I replace a home hub with a decent adsl modem?

I have several PCs, laptops, an internet TV, a couple of apple TVs, ipads, phones etc in my house and am fed up with them not communicating properly.
So after reading how reliable they were, and given the fact I have somehow become an apple fanboi without meaning to, I opted for an airport extreme.
The intention is to use this to create my wireless network & have the homehub just deal with the broadband... sadly it seems this is not possible. I can't disable the wireless on the homehub and supposedly I need to have it to deal with assigning IPs.
I could live with this if it works, but it still causes issues - computer to computer communication is flawless, as I hoped, but the internet is patchy.
I am sooo fed up with this it is not true - not including the time wasted with homeplug networking & airport express too - I want to bin the POS that is the home hub and have complete control over my setup. I don't need a stupid broadband phone and I don't use FON!
Can I buy an adsl modem that does nothing except get my broadband into my airport extreme network?
Alternatively is it worth me hassling BT until they give me a homehub 3 - is this any better?
Cheers.
Solved!
Go to Solution.

I did take a quick glance at the manual and it seemed to do what you need, but it may be worth taking a closer look yourself, its on the TP-Link website.
The only issue I can possibly see, is the PPP authentication.
Normally the home hub will authenticate internally using PPPoA, this will bring up the Internet connection.
If you are using the TP Link as purely an ADSL modem, then your Airport Extreme will be authenticating using PPPoE.
I am not 100% sure whether that will bring up the PPP session. It would certainly do on an Infinity connection, but I have never tried it on an ADSL only modem.
I would imagine that is should work, as the modem will be bridging the connection from the ATM side.
You can use a PPPoE user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Running Home Hub 3 as a modem? (bridged/connected ...

Hey all.
Looking to connect a Home Hub 3 to the WAN port of a Linksys WRT54GL and have it act as a modem only, (just pass an IP address along). With the 54GL doing all the managment of my network.
Done it before with an O2 Thomson, but can't find much info full stop about the Home Hub 3 on google, so hoping someone might be able to help, or point me in the direction of some threads/guides?
I know it would be easier to just buy a decent ADSL2+ router, but the Linksys is like a member of the family.
Thanks.

Thanks for reply.
Got nothing against the HH3, just prefer my Linksys running CF as is capable of so much more. Initally I ended up with the O2/Linksys setup years ago as a short term bodge due to lack of funds for the decent ADSL2+ router I needed, but worked so well it got left like it and still not feeling the benefit from Wireless N is enough to justify splashing out. Gigabit ethernet would be nice, but not like I stream HD content or have NAS, so better things to spend the monies on for now.
Will have a google around on the HH2, would take a nudge in the right direction at this point, as seem to have forgotten everything I ever learned about routers lol. Cant even get Telnet access to the **bleep** thing! (swear filter fail)
Cheers.

Useing Home Hub 3 as a modem?

Hey guys i have just purchased a Belkin AC1000 DB, and was wondering if there was anyway to use my currency Home Hub 3 as just a modem? Or is there any simple way to connect the Belkin and have the Home hub not transmit a signal?

Hi JacobUnsworth,
Thanks for posting. There are a few threads about this. Take a look here or here , you might find what you're after. Let us know if that helps.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cable length between modem and Home Hub 3

Hi can anyone tell me if there is a maximum length for the red RJ45 cable running between the engineer installed modem and the Home Hub 3 unit. I would like to move it to a more convenient location using a RJ45 cable run.

You can run an ethernet cable for up to 100m before you have any problems.

Experience so far with BT Home Hub 5?

So a few of you have installed the Home Hub 5. Like me, I'm sure a few of us would be interested to hear your experiences with this new piece of kit.

Hi got my homehub 5 on tuesday as a replacement for faulty homehub 3b, looks a good bit of kit,setup easy its now replaced as said hh3b and openreach optical modem, its weird because when i go past it now strange not seeing flashing green lights on the wall where openreach modem was, anyway turned off wps, and BT Wifi-fon and smartwireless changed to manual channel 6 best in area for 2.4ghz and have given 5ghz seperate ssid which is much better for connecting iphone,ipad etc and on 5ghz getting nearly full download speed which is good, its also good that vdsl stats are avalable which shows various things noise,download upload etc, took a bit to get used to having had a 3b for a while the only thing it does not have is powersave mode as had mine set before to powerdown between 12am-7am hh5 does have some kind of powersave mode but different than before, the only thing have noticed is in the event log lots of blocked connections inbound and outbound not sure what they are have posted them in a seperate thread hopefully somebody will be able to shed some light on them, so far very happy with the homehub 5 and its peformance!

Using own/Third party Router in place of Home Hub ...

Hi All,
I am trying to help a friend who has upgraded to the BT Infinity service. The house has been fully renovated and cat5 networked throughout. The master socket is located in the basement with the Openreach modem and setup in the standard way :
The aim is to replace the Home Hub 3 with the CISCO RV180 wired router which has full GigaE capability which will link to a 8 port CISCO switch (SG100D-08) and then each port patched into the panel. The Home Hub 3 will then be moved onto the first floor to gain better reception as it is low from within the basement.
I have been trawling around online and I have ascertained that the settings should be as follows :
WAN Internet Connection - Changed to PPPoE
Username - [email protected] (not your unique personal username ?)
Password - BT or PASSWORD (unable to leave blank in this field)
Well, after trying for hours with this setup and config I have been unsuccessful in getting an Internet connection. Can anyone give me any suggestions and hints in resolving this problem. It's really pulling my hair out !
I do not not know whether changing the DOMAIN name and the Routers IP Address to that of the Home Hub 3 (192.168.1.254) will make any difference ? What should be the MTU value ?
Does anyone know if this CISCO RV180 model will work and has had any experiences of it with BT Infinity. The chap from Broadbandbuyer.com said it should be fine !
Any hints and suggestions would be greatly appreciated. Thanks in advance people !

I have seen that thread but wasn't sure if that applies to more 'advanced' CISCO Routers plus I am confused as to how you install that config to the Router ? How do you telnet to it ? Can it be done through a browser ?
http://community.bt.com/t5/BT-Infinity/Infinity-on-Cisco-Router/m-p/149281/highlight/true#M2924
It's odd that settings can be changed on other brands of Routers in the GUI but you have to install some kind of config on a CISCO Router ?

Home Hub 3/Openreach Modem

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