Home Hub 3-- Re-activating BTWIFI and BTFON signal...

Question

I have a Home Hub 3 and some days ago I had to do a factory reset on it. After that I had lost the BTWIFI and BTWIFI-with FON hotspot signals from the hub.
When I logged in to the hub it said “You aren't currently part of the BT FON WiFi Community”.
I found this page on your website: http://bt.custhelp.com/app/answers/detail/a_id/12987/~/i%27ve-changed-my-bt-home-hub-and-my-bt-wi-fi...
I carried out the instructions to opt out and to opt in again, but after 3 days nothing had happened. There were still no hotspot signals from the hub and if I looked at the hub it still said “You aren't currently part of the BT FON WiFi Community”, despite the fact that if I checked my status online it said “opted in”.
I then called the support number 0800 022 3322 recommended on this forum and got the Indian call centre who told me that home hubs do not have a dedicated hotspot signal and that the problem was due to a lack of hotspots in my area….!!!
  I then sent a support message using the BT support contact form describing the above problem and asking if they could re-instate the signals manually. This is the reply I received:
“*removed
This reply was also from India and needless to say, I did not phone the help desk as suggested, as this was the same number that had failed me previously. It is obvious that BT staff in India are not aware of how BT provide hotspots in the UK.
 I opted out and in again once more at that point, but it is now 5 days since my opt in and nothing has happened at the hub.
  So my question is, is there a way of contacting someone in BT in the UK who understands the problem and can arrange for the hotspot signals to be re-activated on the hub.
 After all, they were de-activated inadvertently, and you would think that it would be in BT’s interests to activate them again as soon as possible.
 I have no complaints about the BT broadband service, and I can understand the need for them to use an inexpensive call centre to filter out most of the simple queries, but in situations where the staff do not understand or cannot help they should refer the customer back to someone in the UK qualified to solve the problem.
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Answer 1

All power to the Mods! I had a letter from Stuart this morning saying he had checked my hub status and that it was queued for activation and that it should happen within 48 hours, but by the time I read his letter it was already activated. He thinks it was a combination of luck and co-incidence, but I blame divine intervention.
  So I have marked SJTP’s post as the accepted solution. Thank you.
  However, it should not be necessary to resort to these forums and the mods to resolve a problem like this, so I am going to suggest the following to any BT employees who might be interested.
  While having a call centre in India is an inexpensive way of dealing with most of the problems raised by BT’s clients, there will always be some problems that are not resolved or are advised badly due to the limited training of call centre staff.  At present BT send a customer satisfaction survey after any query of their call centre, but the results are used for their own purposes. What I would suggest is that any unresolved issues at that point should result in the client being given a contact to a UK based technical team so they can have some hope that their issue would be resolved.
  This would create a huge boost to BT’s image amongst users and would probably greatly reduce the number of issues on this forum, particularly the ones resulting in negative press for BT.