Home Hub 3 Security exposure allowing VOIP (SIP) t...

OK its a bit tech but BT don't seem interested but it worries me!
I have a HH3 configured with with Firewall set to Default (to block unsolicited incomming traffic), DMZ disabled (so no default routing of inbound connections) and UnNP off (So no dynamic port opening stuff). Also, the internal DHCP server has been disabled and the internet network is not on the default IP range.
This configuration should block ALL inbound traffic. I.E. traffic that originates from the public Interenet. Packets that are replies to data sent out, will be allowed through.
I have an internal VOIP server running Asterisk which connects to SIPGate on the Internet and SIP phones in the house.
My Asterisk server is logging inbound SIP connections that have their source IP address as the Public IP address of the HH3. Somehow, inbound SIP connections are getting through the HH3 and then hitting my Asterisk server. The SIP connection then attempts to call an number in Israel (00972592653787) a few times (with different call prefixes). The Asterisk server is correctly configured to drop these calls. BUT it should never get them in the first place!
So the question is, why is the HH3 allowing these connections through in the first place?
And what else might it be letting in that I haven't spotted?
PS - Latest firmware running 4.7.5.1.83.8.94.1.11 (Type A) 29/12/12
Anybody seen this or know the reason?
I'll guess not, so just say hello so I know you've seen the post :-)
Richard.

Part of a setup such as Asterix/SIPGate is the use of a STUN server. The purpose of STUN is to enable incoming connections without the need for configuration of firewalls etc. It is needed if you are to get any incoming calls, whether malicious or not. It is only when a call arrives at Asterix that a decision can be made as to whether it is acceptable. If you really don't need to accept any incoming calls to the server, you could remove the STUN configuration.
http://en.wikipedia.org/wiki/STUN

Similar Messages

BT Infinity, Home Hub 5 and Vonage VoIP not compat...

Hi
I have just (last Wednesday) switched from Sky Broadband to BT Infinity. I have a HH5 to which I wirelessly connect a TP-Link W8968 in wireless router only mode. I have all this set up and it all works, but I cannot get a dial tone from my Vonage VoIP phone line.
It did come online for about 12 hours on Friday evening but has dropped off again. It was plugged into the TP-Link router.
I have now plugged it directly into the HH5 to try to get a signal.
I have spent 4 hours on the phone with Vonage who have now told me (4th different person to speak to) after countless 'unplug it' and 'reset it' that the only way a Vonage line can operate with the HH4 and the HH5 is for all BT parental controls from within mybt.com to be deleted. I have now done this but must now wait 2 hours to plug the Vonage box back in.
But, I need the parental controls for the children's internet use and do not want to have to delete them.
Surely there is another way for the Vonage box to work with an HH5? It worked perfectly through my TP-Link with Sky Broadband.
Any help gratefully received.
Thanks in advance.
Martin

Giving the VOIP device a static LAN IP address, outside of the DHCP range is best, as the home hubs will quite often issue different addresses via DHCP, and tend to ignore lease times. The fact that it worked for a while would suggest that maybe the LAN IP had changed.
This page should help with the settings.
Using static IP addresses on your home network
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub security

I recently re-installed and upgraded my Apple operating system and was running without the Hub Manager when I noticed in the firewall log a particular server had been making numerous attempts to connect to my computer. When I called it back I got the homepage of the Hub Manager, and I was able to use it fully after entering my password. However, the connection was not secure and there was no https option.
Is it OK to operate in this way - is the Hub Manager ever secure?
Art

Art_Nouveau wrote:
I got the Hub Manager homepage by typing https://bthomehub.home/ directly into my browser. Not installing the Hub Manager on my computer saved some clutter and appears to have no downside.
Hi
The web page you typed is stored within the hub its self, you would get the same result by typing the IP address of 192.168.1.254.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Home Hub 3 security keys/passwords

Are the keys/passwords provided on the little plastic pull out unique to each Home Hub?
I'm just wondering if I need to change them to my own.
I remember reading somewhere that people could jockey your wifi as most people didn't change their passwords and that alot of modem/routers had default passwords that were widely known.
How is the Home Hub security out of the box?
I've also read that you can reset the HH back to factory settings and this reverts the passwords back to what is supplied on the dongle. Simply with a paperclip?

Geeky wrote:
Are the keys/passwords provided on the little plastic pull out unique to each Home Hub? YES
I'm just wondering if I need to change them to my own. Your choice
I remember reading somewhere that people could jockey your wifi as most people didn't change their passwords and that alot of modem/routers had default passwords that were widely known. NO they can only use BT WiFi which operate seperatly to your own wireless connection
How is the Home Hub security out of the box? As secure as any other router
I've also read that you can reset the HH back to factory settings and this reverts the passwords back to what is supplied on the dongle. Simply with a paperclip? A factory reset only resets all of the HUBS details back to there default settings it does not affect any dongle
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Home Hub and Airport Express

Although the BT Home Hub is 'Mac' compatible, there is still little information on using it with Airport networks. I hope that the following makes sense (I am no expert) and is useful?
Connect the Airport Express via Ethernet cable to the Ethernet 1 port of the Home Hub
Open Airport Admin Utility
Airport Tab>Base Station>enter a base station name
Airport Tab>Airport Network>Wireless Mode>Create a Wireles Network(Home Router)
Airport Tab>Airport Network>Name>enter a network name
Airport Tab>Airport Network>Wireless Security>enter your preferred security level and ensure it matches the Home Hub security level
Airport Tab>Airport Network>Channel>choose the same channel as your hub, do not use automatic
Airport Tab>Airport Network>Create a closed network>leave this unchecked
Airport Tab>Airport Network>Mode>if you have a mix of 11b and 11g cards leave the mode at 892.11b/g Compatible
Airport Tab>Airport Network>Wireless Options>leave these alone if you want to avoid problems
Internet Tab>Connect Using>Airport (WDS)
Internet Tab>Configure WDS Host>MAC Address>enter the MAC address of the Home Hub(i.e the primary WDS base station
Internet Tab>Configure WDS Host>MAC Address>tick the box Also allow wireless client computers
Internet Tab>Configure WDS Host>Configure>Using DHCP>the IP address will be assigned in the range 192.168.1.6*and the Subnet mask should read 255.255.255.0 and Router address should be 192.168.1.254
Network Tab>Uncheck Distribute IP addresses
WDS Tab>Enable this base station as a WDS>check this box>from the drop down list choose>remote base station
WDS Tab>Allow wireless clients on this base station>check this box
WDS Tab>Main AirPort ID> enter the MAC address of the Home Hub or use Select to scan for the Home Hub wireless network and you should pick up the MAC address etc automatically
Click to Update these settings.
Go to bthomehub.home and ensure that you have WDS dis-ABLED in the settings. You will have to log on as admin (password is defaulted to ‘admin’, but it is worth changing it!).
To do this after logging on as admin go to>Home Network>Interfaces>WLAN At this point you should be presented with Wireless Access Point click on Configure (top right) Scroll down the screen that follows and click Configure WDS and you will be presented with the Wireless screen. Click Scan for wireless access points. The BT Home hub will scan for available networks and once it has found these you should click apply but DO NOT ENABLE WDS! Click back from this screen to Home Network and you should see your wireless Mac(s) and their various connections
Best wishes and hope this works for you! My iMac/Mac Mini and PowerMac G4 now connect perfectly through the Airport Express and I have extra Extreme and Dual Ethernet Airports for printer and Windows file sharing. I am running OS X 10.4;10.3 and 10.2 variously without seeming conflict. Airport firmware is 6.3
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS

I have now changed settings as you advised from WDS to Ethernet for the Express>BT Home Hub connection.
I know from previous posting that the ABS Snow does not support WDS.
Hers is what I want to achieve, however so far, with the exception of the Mac Mini (untested/unconfigured for use with Extreme)it all works?:-
Power PC 400 AGP OS 10.2.8>Airport Extreme PCI Card>Wirelessly connect via Express(connected via Ethernet to BT Home Hub)
Mac Mini 1.4 OS 10.3.6>Ethernet>ABS Extreme>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
iMac G4 Flat panel OS 10.4>Airport Original Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
Samsung PC Windows XP(SP2)>802.11G Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
All four of the above connect to the ABS Snow on a separate wireless network for file sharing and printing.(I set this up via help/info from the discussion forum and given it works without hiccup have left it as it is!)
Hope this helps and any further assistance/advice is appreciated-I am keen to get it right since the BT Home Hub is relatively new-UK based Home Hub forums http://www.digitalspy.co.uk/forums/forumdisplay.php?f=77
Thanks,
Graham
Power PC 400 G4 AGP Mac OS X (10.2.x) iMac G4 800 10.4; Mac Mini 1.42 10.3.6;Airport Snow;Airport Express;

BBTalk without Home Hub

Is there any way of using the BBTalk phone number without using the Home Hub? Is BBTalk a SIP VoIP service, which can be used with other VoIP equipment?
I know I can use the BT Softphone software, but I want to carry on using BBTalk with a hardware telephone, as I use it for business.

Not sure if it still works but I used to use BB talk on a linksys ata and it worked all ok.
I have not used it recently,
It is possible to capture the password and login details for the sip account and then programme that info into the linksys, there are details on the net how to do this.
PM me if your require the settings.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Problem using static IPs on PCs with BT Home Hub 2

Hi
Have today just been upgraded to BT Infinity using the new VDSL modem and BT Home Hub.
I have a server running Ubuntu and several PCs and laptops, mostly connected via ethernet.
Prior to the upgrade I was using the 10.x.x.x range for the network with most of the devices using static IPs. However, it seems that the 10.* range is not acceptable when configuring the IP address and Subnet mask on the Home Hub. Great! .... Not.
Anyway, so decided to switch to using the 192.168.x.x range (subnet 255.255.0.0). Have configured the router as .1.1 and my server as .3.1. However, the server is unable to ping virtually all sites on the Internet (I say all as some times www.google.com works ok.)
Also all PCs will not work with static IP configurations (using IPs like .4.1, .5.1, etc.). The only way I can get the PCs and laptops to work is to use the DHCP setting (Obtain IP from server). This is configured on the home hub as .100.1 - .100.254
I really need the PCs and laptops to work with static IPs.
Am I missing something or is this a known problem with the Home Hub? It seems that the Home Hub will only connect to the Internet if it is configured to grab an IP from DHCP on the Home Hub.
Thanks for any help in advance.
Sarah

Ok. I think I have found a work-around for this, which shows that the problem is the BT home hub.
Delete all the devices showing on the hub (in the Advnaced Settings).
Configure each PC with a static IP address with the required IP. Reboot the PC. After logging in, go to the router and enter the device showing in the home hub and set the device so that it always uses the IP address (as it will have registered the IP - even though it is outside the DHCP range). Save this. Go back to the PC and reconfigure the network settings to use DHCP and reboot the PC. The PC will then continue to re-use the original IP address, which allows this to be used as a static IP address, thus allowing it to be used for apps that need to have a fixed IP.
Repeat for each PC.
Although this works I have a feeling that the IPs used may only be retained as long as the home hub is not rebooted.
It shows that it is possible to use "static" IPs outside the 192.168.1.* range and outside the DHCP range (I was using 192.168.100.* and it worked ok). Therefore there is no reason why this should not work as static IPs, other than that the firmware on the home hub does not allow it. What rubbish.
I cannot wait until some of the other manufacturers (like Linksys, Netgear, Belkin) jump on the VDSL bandwagon and produce compatiable routers.
Regards
Sarah

Sony Laptop - Home Hub 3 incompatibility

We have a BT Home 3 which allows a Toshiba laptop windows 7, two android phones, an iphone the TV and anything else we connect access to the home network and Internet. However, we have an older Sony laptop running Vista Business which now refuses to properly connect to the home network and Internet. It will only connect 'locally' and not recognise the hub. It says identifying then says 'unidentified' (public network BT Hub 3) and only has 'local' access.
The strange thing is although it won't connect to my 'home' network properly it will gladly connect to the external BTWiFi or BTWiFi-with-Fon wifi broadcast by my home hub; although this allows me Internet access I cannot access any files on my other PC's etc or access the network WiFi printer.
All drivers are up to date on the Sony and the network card is obviously OK as I can connect to the external network, but I cannot understand why the hub will not allow me to connect to the internal network.
The laptop is a Sony Vaio VGN-FS485B and the network card is listed in the device manager as an Intel PRO/Wireless 2200BG.
Any ideas?

Other people with Sony laptops have had similar problems and this helped them.
It could be that you Laptop has IPv6 selected. Try disconnecting it by doing the following.
Select Start
In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
In the new window, right-click on your Wireless Network Connection and select Properties.
In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.
Left click on Internet Protocol IPV4, click on properties. Check the options to obtain IP address and DNS server address automatically.
Once done check to see if it connects to Internet.

Security flaw in bt home hub 4 & bt home hub 5

there is a security flaw in the lastest two home hubs I recommend you avoid using these

That's a sweeping statement. Do you want tell us what it is?
EDIT: I see your other post
https://community.bt.com/t5/Other-BB-Queries/WPS-no-longer-gets-disabled-by-BT/td-p/776140/page/2
about the "security flaw" and I see you have also been answered.

SIP Registration is blocked by BT or Home Hub

Hi all,
I have a problem, between 7.02PM and 11.02PM my SIP Softphone looses registration - every night. I have isolated the issue to my BT Infinity connection as when I close my WIFI and use 3G the SIP telephone registers sucessfully.
I 'think' it's either my Home Hub 3 or BT themselves blocking SIP Registration
Anyone seen this before?
Regards
Matt

Is your SIP telephone connected by a cable, or does it use WiFi?
If it uses WiFi, then you may be getting wireless interference, and you would need to select a different wireless channel.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

The wifi on my iPod keeps keeps going off. I am going to settings but it is not allowing me to click onto my own home hub? Really frustrating

The wifi on my iPod keeps going off. I go to settings, turn wifi back on and click on my home hub in choose a network zilch!!! message pops up 'Unable to join the network'!! Can anybody please suggest a solution. I am not really a tech type but if given clear instruction I may be able to solve this menace. Thanks

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HOME HUB - EVENT LOG - Help with translation pleas...

Have just found the event log on the Home Hub and am trying to uderstand what it is telling me. For today, there are many similar entries such as copied below;
VOIP: [2.0A] [XXXXXXXX] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
VOIP: [2.0A] XXXXXXXXX] [] 501 Not Implemented - SIP message sent
VOIP: [2.0A] [kas] [-] REGISTER - SIP message received
Could someone please give me some idea what these entries relate to?
Thanks
EDIT; On reflection, I think the following are better examples of my concern that someone may be hacking into our hub / broadband or does the ' not implemented ' comment mean that the security has kicked in and rejected the attempt?
VOIP: [2.0A] [john] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [john] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [daniel] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [daniel] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [Amanda] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [Amanda] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [andrew] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [andrew] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [jennifer] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [jennifer] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [newuser] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [newuser] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [computer] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [computer] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [calvin] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [calvin] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [charles] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [charles] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [paul] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [paul] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [dave] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [dave] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [steve] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [steve] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [tsinternetusers] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [tsinternetusers] [-] REGISTER - SIP message received
13:31:32  16 Aug
VOIP: [2.0A] [tsinternetuser] [] 501 Not Implemented - SIP message sent
13:31:32  16 Aug
VOIP: [2.0A] [tsinternetuser] [-] REGISTER - SIP message received

edit the post as you're showing your VOIP number (If your BBT number starts 01).
AFAIK it's something to do the hub phone set up BUT I'm not too sure.
DECT 1 to 5 (5 handsets can be registered)
-+-No longer a forum member-+-

Hide login page on Home hub 3.0B

I run a very small business from home and take card payments using an online application.
I use a Home hub 3.0B
Unfortunately my service provider’s security scan detects “that the following webpage uses basic authentication over an unencrypted channel /:/ realm = HuaweiHomeGateWay “
So if you look from outside you can get to the login page which is not protected by SSL which puts me in breach of my card processor’s security requirements.
This also resolves to port 8080.
I can’t see how to hide the log in page from the world or how to block port 8080?
Hoping someone can help? I would like to avoid the hassle of buying and setting up another router.
Thanks in advance.
Solved!
Go to Solution.

Welcome to the BT Residential Customers forum
If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
Note:- BT do not allow you to use a residential account for commercial use, as its against the T&Cs.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
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64
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Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Connect Time Capsule to BT Home Hub ?

I recently purchased the Time Capsule and want to connect it to my BT Home Hub, using the Airport Utility on the CD that comes with Time Capsule I follow all the on screen prompts about adding it to my existing wireless network. The Time Capsule updates and then a message comes up about it re-starting, after this message closes the Airport Utility shows an error message and says that no Apple wireless device can be found. I have to reset the Time Capsule for it to show up on the list again
My BT Home Hub is WEP protected and I've seen a few posts and forums around the web saying that the Time Capsule is WPA protected. If that was the case why does it give the option for WEP passwords.
Anybody else had this problem or knows of a workaround ? - I don't want to have to change my security settings on my BT Home Hub to WPA/ WPA2 as this will have a knock on issue with other items I use on my wireless network.
Any assistance would be appreciated as I spent 5 hours last night playing around with settings to no avail - All I managed to connect was the Time Capsule to my Mac (just to make sure it was working).
Regards
Andrew

Silly question, but how should I initially set up the Time Capsule to set it as a secondary router ? by creating a new wireless network or something else - do I need to attached the ethernet cable from my main wireless BT Home Hub for intial set up ? *NOTE: I currently have the Time Capsule attached by wireless to my Mac so therfore cannot access the internet at the same time without changing network.
I'm currently at work so forgive the abbreviated exact terms for the selection process for adding the Time Capsule, should I select the first option from the list when prompted ie "to add or replace device on wireless network..." as oposed to selecting "add device to existing wireless network" ?
I understand about setting it to "bridge" just wondered the best way to get to that point to allow me to do that.
Any further assistance would be very much appreciated
Regards
Andrew

Home Hub 3 Security exposure allowing VOIP (SIP) t...

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