Home Hub 3 - Sony Viao Laptop issue

Hi All
Yester I had my BT homehub 3 installed. I am a new BT customer.
It all works and I am getting super fast broad band on my Ipad, smart tv and HP laptop. So i know that it is work.
My issue - My Sony Vaio with windows 7 connects to the hub but does not get internet access.
when i search for a fault it says DNS error.... it allows me to long onto the router and see the home network but wont let me onto the internet.
If i hard wire the laptop it conntects.
I have tried to connect with BT cd and manually.
Can anyone please help me work this out??
Thanks
Solved!
Go to Solution.

SOLVED... I WAS LOOKING FOR A SOLUTION... Here it is for Sony Viao users W7...
It could be that you Laptop has IPv6 selected. Try disconnecting it by doing the following.
Select Start
In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
In the new window, right-click on your Wireless Network Connection and select Properties.
In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.
Left click on Internet Protocol IPV4, click on properties. Check the options to obtain IP address and DNS server address automatically.

Similar Messages

Will the Sound Blaster X-Fi Work with Sony Viao Laptop?

7Will the Sound Blaster X-Fi Work with Sony Viao Laptop?@ I have a Sony Vaio Laptop. When i purchased the laptop i did not know you could only play music through the mic on Sony Vaio. The mic and sound card are intergrated and there is no stereo mix on the Sony Vaio's.( You cannot en-able the stereo mix on Vaio's )I like to play music on a chat program called pal talk, they have music rooms. But my music sounds like crap because i have to play through the mic. I purchased this USB Sound Blaster to hopefully allow me to play through the sound blaster card. There is a lady on pal talk who plays music and talks on the mic using a Sony Vaio. She is the one that told me i needed to get a creavti've sound card to play music in the rooms. The problem is
I can't find her to ask which sound card she purchased. So i did some research and purchased the X-Fi usb card. Now the problems start. I purchased the X-Fi, turned on the?my laptop as stated?and inserted?the X-Fi?
Into the USB slot. The program asked for permission to run and i clicked yes. It download almost all the way and became stuck while installing the console, went from zero to 27% and stopped. I tryed it 8 times with the same thing happening. I went to the site and downloaded the software from there and the same thing happened. What am i doing wrong? Also when i inserted the unit in the USB slot and clicked on the speaker icon and pulled up the sound information, i see that the X-Fi mic is installed and working but i don't see the X-fi sound card? I checked every where! Also i tryed playing music in one of the music rooms and they said no sound, no sound! Is it just that this will not work with a Sony Vaio? Or am i doing something wrong? I am running vista 64 bit, 4 gig's of memory and daul core?processor and my Laptop is only months old. The laptop sound card is Reltek High Deff Audio. Any help would be great.

the usb sound blaster x fi 5.1 pro thx does come with ddl but not dts connect.
it works for games and movies using optical n get digital surround sound

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 Port Forwarding Issue - Question to BT

Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?
As i work in IT (Cisco Network Eng) i need to be able to access several devices/services at home and this is a real pain for me. If you think that this could drag on as some posts have indicated could you please let me know and i will either get a draytek or throw in a cisco 1841.
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown

requiem wrote:
Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?.........
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown
Hi Dean
By the look of it you've got the type B version of the HH3 with current firmware.
From http://bt.custhelp.com/app/answers/detail/a_id/13073
The latest versions of the firmware are:
BT Home Hub 3 – Software version 4.7.5.1.83.8.57.1.3 (Type A) or V100R001C01B031SP09_L_B
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Re: The Home Hub PS3 Remote Play Issue

This is still a problem!
I have a PS Vita which when away from home I can connect to my PS3 at home and schedule recordings on PlayTV or stream video content..... oh except I can't because the Home Hub 3 doesn't work properly.
Can someone at BT fix this PLEASE! If I use a different router the problem ceases to exist, so its a Home Hub issue, sadly I can't ditch my HH because I also have BT Vision.

BT Vision will work with any router. There is a guide here if you get problems.
Using BT Vision with other routers
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

The Home Hub PS3 Remote Play Issue

The problem:
If you set your PS3 to allow remote start via the internet (a better and more 'greener' option than leaving it on all day) and power it down, the PS3 will turn on again only after a few seconds without you connecting via remote play, after nothing connects to the PS3 after 2-3 minutes, the PS3 removes the option to allow remote start via the internet to save the PS3 powering up and down all day, thus rendering the remote play feature useless unless your in the same house which is somewhat pointless.
Now..The PS3 doesn't start by itself from outside influence, it starts from a broadcast from the router itself. You can test this easily by turning your PS3 off with Internet Remote Start enabled, and immediately thereafter yanking the internet connection from your router. The PS3 will still start by itself, even with no internet connection.
The culprit is the ARP table of the router, which is what links the MAC address to the IP address. On most routers, this is a dynamic table which updates by itself every now and then, by sending a broadcast (signal to all machines on a network) asking for a reply from a specific IP address. It goes like this:
BT HOME HUB: Hello, I have an IP address 192.168.0.144 in my system here that reported it had a MAC address of 01:44:23:F4:E5:23. Could the owner of IP address 192.168.0.144 please report the MAC address so I can confirm and update?
PS3: Wohoo, I have 192.168.0.144. My MAC address is 01:44:23:F4:E5:23. Please update your records.
(30 seconds go by)...
BT HOME HUB: Hello, I have an IP address of 192......... and on it goes. My router checks every 30 seconds, some check every minute, others every hour, 6 hours, etc etc. The problem here is though, that the ARP table update request will turn on the PS3. So mine gets a wakeup-call every 30 seconds.
This is called an ARP broadcast, it is sent from the router (and other machines on the network) to the IP 255.255.255.255, which is received by all devices on the network. The PS3 will only respond to ARP broadcasts from its Default Gateway, meaning only the router can wake it by ARP broadcast, the other machines on the network cannot.
The Solution:
Allow users to telnet their own home hub or create a firmware update fix.
We've been looking into getting the new BT Infinity, can anyone confirm if the Infinity hub is the same as the HHv2 with all its problems?

Very happy this morning, after over a year of waiting for the remote play feature to work with the home hub and PS3..it looks like BT have added a fix into the Home Hub v2 FIBRE. last night i thought i might as well give the remote play a go as there might be a slim chance of it working AND IT DID! i set the PS3 to remotely start via the internet, powered down and it stayed in standby mode!!
unfortunately this doesn't mean the old hubs work though (although i cannot test this) so ill still be bumping this until there's an official response. Can anyone confirm that the old hubs still don't work for me? we got rid of the old hub when we upgraded.

Xbox 360 / home hub 3 ethernet speed issues

Some advice/help needed please.
I've connected by xbox 360 (slim) to my home hub 3 via Ethernet but it is connecting at random speeds.
Some days it connects at 100mb (which I would expect it to connect at), other days it connects at only 10mb!
I've tried using different ports on the back of the hub, making sure nothing else is connected but sometimes to no avail.
I know the xbox is 10/100 compatable and tries to connect at the fastest speed available but I just don't understand why sometimes it connects at 10mb and everything I try it refuses to connect any faster!
It's not like a pc where I can go into the network adapter to try to force connecting at 100mb.
Hope someone can help.
Thanks

Hi Darrenjeff,
Thanks for posting. Sorry you're having a few problems with your upload speed. You might find the answer here but if that deosn't help the next step might be to have a look here .
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can't open firefox4.0.1 in safe mode (using a sony viao laptop)

can't open firefox4.0.1 in safe mode...laptop...........I just bought a new Sony VAIO laptop. Before, when I opened Windows Start Menu, I could right click on the Firefox logo and doing this would give me that option.

The solution is easy.
Install "Malwarebytes' Anti-Malware" free edition and use it. This program found malware in your pc. After that clean this malware. Finally instal Firefox again and enyoy it because this installation is correct and clean. Regards.

I only have access to Sony viao laptop . Trying to install on ipad mini

Is their anyway to download Firefox sync from Sony laptop to my ipad mini

There is no version of Firefox for iOS due to Apple restrictions.
There is however this app.
https://itunes.apple.com/us/app/bookmarks-on-the-go/id550037184

Fed up with resetting my BT Home Hub 3 and it's so...

I keep having to reset my BT Home Hub 3 because of problems with wireless connections.
The Hub is close to all the equipment.
I have lots of things connected to it:
-          iPhones - Slow not much better that 3G
-          Blackberrys
-          Macbook - Very fast
-          2 Dell Laptops - Slow
-          New model Panasonic TV – Viera ST50 Series – Has Wireless inbuilt – New this year - Slow + buffering problems
-          Sky Box connected via Netgear WN2000RPT Wifi Range Extender - Slow + buffering problems
-          Hard wired PC - Very fast
All worked fine with my old Netgear Router (before I changed to BT).
When I first had this Hub (it’s my 2nd) all was OK for a couple of weeks.
After a while (usually a few days after resetting BT Home Hub) the older Dell Laptop will keep losing its connection.   Once the problem starts the laptop might last for 5 or 10 minute intervals, lose connection and then automatically reconnect, etc, etc.
I'm will to accept that the Laptop is old, but when the Laptop is playing up the TV plays up too.   The Internet on the TV’s also fails.
The answer is to reboot the BT Home Hub.   The Laptop and TV are then both OK (for a few days).
I’m getting fed up with resetting the Hub.   Especially as it has dropped out while watching online TV.
All the other devices appear OK (maybe slow but remain connected).   Only the older laptop and the TV actually lose connection.   But resetting the BT Hub fixes the problem for a few days.   So the hub is at fault.
Recently I’ve been getting other problems.   Now whenever I need to reset the BT Home Hub I need to disconnect the Netgear WN2000RPT.   If I don’t disconnect the Netgear the BT Home Hub appears to start up and connect OK and everything appears to connect to the Hub OK. But then none of the Internet content works.   Websites don’t work, TV reports no content.
Now whenever I reset the BT Home Hub I must first turn off the Netgear WN2000RPT.   Previously this never used to be a problem.
In case compatibility with the Netgear WN2000RPT is an issue I now usually leave it unplugged.   I only turn it on for Internet content from Sky.
But the problems described above continue even when Netgear WN2000RPT is turned off.
When playing up the Laptop sometimes shows “Unsecure Connection”. I wonder if it’s picked up the BT FON connection (but it shows the normal connection).    I suspect the start of the problems may have coincided with the activation of BT FON on the box (could this have taken 2 weeks?).   I’m sure that it was BT FON that completely broke my first BT Home Hub 3, we had had it about a week, then wifi would not connect from anything, after hours on the phone to BT support we could not establish a wireless connection to the Hub, but strangely all was OK on the FON connection.
We have BT Infinity.
Hub is generally slow.   Wired Internet is lightning fast.   New Macbook (using Chrome) via wifi is lightning fast.   Everything else disappointingly slow.   TV and Sky both have buffering issues.
Any ideas?
Solved!
Go to Solution.

Ludite60
The HH3 has the ability to hop around the various Wireless Channels (of which there are 14, see http://en.wikipedia.org/wiki/List_of_WLAN_channels for indepth info) to enable the hub to pick the best channel for you, taking into account any cordless phones, mobile phones, microwaves etc, all of which could interfere with your wireless signal.
By reseting you HH3 you are forcing it back to its factory default channel (Channel 7 I guess). Over a period of days, the HH3 may decide that its default channel isn't the most appropriate and select another channel based on what interference it 'sees'- clearly if it gets this wrong (as my HH3 did) then you potentially get wireless reception issues.
Consequently, I decided to manually find out what the best channel was by install a wireless scanner (free @ http://www.metageek.net/products/inssider/), then:
1. Manually change the HH3 Channel (via its settings)
2. Check the wireless reception 'power' using inSSider installed on the laptop around your house, ie next to your TV etc.
3. When you find the channel that gives you the best wireless reception, tell the HH3 to remain on that Channel by disabling the 'Smart Wireless' feature (there's some info on this @ http://bt.custhelp.com/app/answers/detail/a_id/32236/~/how-do-i-change-the-wireless-channel-on-my-bt...)
As I say, my HH3's range was useless until I forced it to stick to a set Channel, now I have reliable coverage all around the house. Hope this is some help.

Bt Home Hub can I connect?

Can I and how do I connect to BT Home Hub with my Laptop when it is one of the available connections when working away from home, It normaly asks for a Password.

Unless they take their security key off which, in my view i don't see ANYONE Doing that. they might of if they don't have a key on their hub, so they are mad

Connecting hi-fi amp to home hub 4

Hi, first time post, home somebody can help.
I've recently purchased a TEAC CR-H700DAB tuner/amplifier that should be able to connect wirelessly to my home computer(s) to stream recorded music.
When switching the device to the relevant function it displays "Network problem".
According to the YouTube clip at:
https://www.youtube.com/watch?v=Nygu__aHbFo
...the way to set up an initial connection is to switch the amp on (with its antenna raised) and check in your router to find the IP address of the new device - the example shown in the clip is a Netgear router, but I assume that the BT Home Hub ought to work in a similar way. However, the only devices it picks up are the two existing laptops.
I'm at an impasse! Any suggestions?
Mike

Yes, I have the manual (although mine is slightly different).
When I follow that initial setup, I get as far as (on p. 34):
When you select "Wireless":
1. Turn the MULTI-JOG k-n-o-b [1] to select "Search AP", and then press the ENTER button.
2. Turn the MULTI-JOG k-n-o-b [1] to select the access oint to connect, and then press the ENTER button.
After (1) above, it says "Searching..." and then "Not Found" - which I assume means that it is not connecting to the Home Hub?
My laptop, which is in the same room, connects to the Home Hub with no problem.
[1] The forum software absurdly censors that word to **bleep** !!!

Homw Hub 1` broadband speed issues

My current wireless speeds are download 450kbps, upload 250kpbs.
I am expecting speeds far greater than this. Should be getting download speeds up to 5mb. Is this down to the home hub 1 or other issues??
Any help greatly appreciated

can you post the adsl stats from your router may need to show detail to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 - Sony Viao Laptop issue

Similar Messages

Maybe you are looking for