Home Hub 3 Wi-Fi not working

I have infinty unlimited and the home hub 3 I have seems to have stopped working completely on wi-fi. I have re-set (more than once). I had the same issue in the early years with the Home hub 3 but this last one when changes about 2 years ago was good. I haven't used it all the time as I swapped it out for a duel band TP router as it had Loop-Back as was then running a server with 2 web sites on so much better control on the ports etc.
This started to play up the other month so as no longer running a server etc at home plug in the Home Hub and was up and running quickly and well until now!!! I only have one wired PC and everything else in the house is wireless, iPod, iPad, Kindles, Laptops etc. as with 5 people in the house lots of Wi-Fi needed.
So I have plug in a old router from work to one of the network ports but looking to get this back up and running,
So the question is does BT replace faulty hubs as I am still a customer or are they only covered for a year???
if they replace How do I go about this?
Or should I just buy another router as before?
Thanks
Solved!
Go to Solution.

If the homhub is faulty and you are still in contract BT will replace it free of charge. If you are not in contract they will not replace it unless you re-contract. You need to contact BT at 0800 111 4567 and report a fault.

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