Home Hub 3 WiFi - poor connection even when 2 metr...

My Home Hub 3's WiFi has always been **bleep** but lately it seems to be getting worse. Most of my devices are connected via Ethernet and are fine but my WiFi devices suffer problems: poor speeds, high/fluctuating pings, web pages slow to load.
Laptop (WiFi):
Speed test = 31 ms ping, 4.6 Mbps down, 7.0 Mbps up Google.co.uk ping = 27 ms, 48 ms, 301 ms, 14 ms
Server (Ethernet):
Speed test = 10 ms ping, 64.4 Mbps down, 16.3 Mbps up Google.co.uk ping = 8 ms, 8 ms, 8 ms, 8 ms
My server is actually busy doing networking stuff during this, yet has an excellent connection. The laptop's connection is pitiful, with pings all over the place (presumably due to constantly dropping packets). I actually managed to fix this last night by switching from 801.11b/g to 801.11b/g/n on the Home Hub but that didn't last since I'm having the same issues today. I've tried choosing automatic WiFi channel and switching manually to the least busy channel (1/6/11), and I've tried changing from 20 Mhz to 40 Mhz. Neither has any effect. I've also tried rebooting the router, which doesn't help.
I know it's a problem with the Home Hub since it happens with both of my phones also. Plus it occasionally seems to work fine. Is it just dying? I haven't ever moved it from its current position, which is in the centre of my flat.

up to you but using any of the other available channels does help in the majority of cases
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TS1398 Since upgrading to ios6, all apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device. It's an ios

Since upgrading to ios6, all the family's apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device and we have to reconnect through settings. This appears to be an ios6 software issue.
Is there a solution to this wifi connection issue or do we wait for a software fix?
I'd hate to think Apple is going down the Microsoft path, of passing untested software onto the user. What ever happened to Regression Testing, to ensure the existing functionality remains intact?
I bought into the Apple dream, because it was intuitive, reliable & enjoyable to use, all the things that Microsoft windows isn't.
Other issues we are experiencing are, Games are stuttering and the kids really miss the old YouTube app.
Please Mr Browett, sort these issues out.

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~~~
YouTube is not now part of iOS 6.
However, you can go to the App Store and do a search using YouTube. You can download several YouTube apps: YouTube (for the iPhone, a IPad app is in work), several users like Jasmine and YouPlayer.
 Cheers, Tom

I have two airport extremes, one acting as amodem and the other operating in bridge mode. The extremes are connected using ethernet, but remain connected even when I disconnect the Cat5a cable. How do I know if they are operating wired or wirelessly

I have two airport extremes, one acting as a modem and the other operating in bridge mode. The extremes are connected using ethernet, but remain connected even when I disconnect the Cat5a cable (I did this to check that the 100 feet of Cat 5a cable connecting them was working). How do I find out if they are operating wired or wirelessly? I want to know as I assume I will get much better speeds if they are wired.

Hi Bob, many thanks for the prompt response. I think I did what you suggested, but you're the expert so I have sent over a few screenshots. The extreme in question is High Birches Home Office (the rest of the network has been in place and working well for some time). My new home office is going to be in the garden, circa 100 feet from the main house. I have installed armoured Cat5e cable down to the shed that is going to be adjacent to the home office once built and situated the High Birches Home Office Airport Extreme there temporarily. Everything works well, so I was surprised when I unplugged the ethernet, that it still worked. I also tested the ethernet cable by switching off my laptop's wifi and unplugging the cable from the airport extreme and directly into the laptop and that worked ok.
If the screenshots below (I did every Airport utility tab for the High Birches Home Office) don't tell you anything more, then the set-by-step instructions would greatly appreciated so I can ensure I completed the steps correctly.
Many
Thanks, Greg.

My wifi is connected but when i try to connect to safari it tells me its not connect it says safari cannot open the page because it is not connected to the internet.. but the wifi is on and connected, i have tryed resetting the network settings

my wifi is connected but when i try to connect to safari it says the internet is not connected, i tryed resetting network system but still no luck.

Your iPad sees the WiFi network signal but obviously it is not connected to the network. Try rebooting your router - unplug it for about 30 seconds and then plug it in again.

I have tried to update my iPod Touch 4G to the latest update. After the 4 hours an error message appears saying iTunes had lost connection even when I am fully connected to the internet. I have repeated the update 4 times now with not luck. Any ideas?

I have tried to update my iPod Touch 4G to the latest update, I currently have iOS 4.1. After the 4 hours an error message appears saying iTunes had lost connection even when I am fully connected to the internet. I have repeated the update 4 times now with not luck. Any ideas?
Thanks in advance
Adam

If you get a network timed out error, try disabling the security software on the computer during the download and install.
You can also try a direct download andinstall by:
iPod, iPhone and iPad Firmware Download
Nera the top of the page aretheinstructions for selecing the download for the install.

Home Hub WiFi range

Hi
I switched back to BT recently, largely because I was finding I was able to pick up my next door neighbor's Home Hub more strongly than my own router, even though it is significancantly further (and a party wall) away. My experience has been that, even with wifi extenders, I can still connect to my neighbor's Hub often when my own is much closer to the extent that my phone often connects in preference, even when I'm in the same room as my own Hub.
Can someone explain why this could be and is there a way to boost the Home Hub signal?
Thanks

which hub do you have? if hh4/5 have you turned off smartwireles and then split the 2.4 and 5ghz networks also turn off smart setup
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 - losing connection to certain devices

Hi, I've just upgraded to Infinity to try to improve the poor download speeds and regular loss of broadband I was getting on the old BT copper wire service. This included an upgrade from the Home Hub 2 to the Home Hub 3. Early results on the speed are good - typically download speeds are up to 25mb and upload has improved to around 8mb (from less than 3.5mb and 650kbs). However, I'm now experiencing WiFi connection problems with some of my devices.
I have a range of computers, games consoles, iPod touches and iPads connected wirelessly to the router. Some, like my Lenovo X201 and my son's X-box, have connected and remain connected. Others, like my sons' iPod touches, the iPad, and our Dell Netbook seem to freeze. One moment you are surfing the Internet, then you click on a link or try to search, or select a new page and the browser suggests it's trying to go to that page, but nothing happens. The only way to unfreeze it is to disconnect and reconnect, or to renew the lease. On the iPad this can occur every two-to-three minutes, which is a very irritating way to surf! There are similar issues with viewing video content from iPlayer, etc.
Does anyone have any ideas on how to resolve this before I resort to call the BT 'helpline'? (Yes, helpline is in quotes: I have a long relationship born of many years of broadband - or lack of it, more accurately...)

Hi snbjap and rounhead27, welcome to the forums
Ok, I too have a hub3 and have also seen this lately, though my hub has had many settings changed, so they're no longer at default settings.
The event log on the hub manager doesn't show this drop, which is odd as it normally does.
There are some things you can try:
a) change the wireless interface type from the default of b/g/n to just b/g
b) set each device to be issued with the same IP Address via the hub(time consuming for multiple devices)
or
c) set each device with a static IP Address and manually configure the settings to connect to the hub and thus the www (This so far, appears to have cured my Wii dropping)
Having said all that, and because I've already done the above, which has worked for me till the recent drop via wifi, I'll flag a forum mods to see if there is currently a known issue.
-+-No longer a forum member-+-

Home hub 3, broadband connection dropping

Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
The new hub is much better in terms of not resetting itself, if i try and watch something on 4od etc, youtube, it feels like any stress and the braodband connection drops, I had this on the old hub but it feels like its happening more now.
So much so I decided to make a paint version of my wiring so someone can maybe help me out.
http://i144.photobucket.com/albums/r173/guysy1110/routerproblem.png
Sorry the paint image came out much smaller than I wanted.
The main phone line is dowstairs in the lounge, its split into 2 using a 2 way splitter, one goes to the main phone which has a microfilter attached, the other plug leads up to the spare room and there a phone box (sorry not sure what its called) is in place, this box was split into another one because a long time ago there was a router that lived in the spare room (the split box is unused). Probably confusing people now, but the main box upstairs in the spare room is extended into my room and then a microfilter is used and then goes into the hub.
The extension cable is FAR too long, possibly 10m of cable wound up and tucked behind the drawers. Could this be a problem? I guess so.
So my main questions are, if both the router and main phone have new microfilters on, what other causes could keep my router dropping the broadband connection? the extension into my room is FAR too long possibly 10m which is wound up behind my drawers, first off im going to get a shorter cable.
Also the microfilter is closest to the hub, would it be better at the first source downstairs, or even in the spare room?
Any suggestions would be great. thanks.

Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
This has slightly improoved things.
However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
On the downstairs master socket I removed the facia and did a quiet line test on the inside socket, there was no noise. I used a corded phone. I wasnt sure if it mattered but I tested all other sockets using this method and none had any noise.
I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
Any suggestions? I guess plugging the hub in downstairs and trying to connect to something is the best option.
Any advice please?

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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Bt Home Hub can I connect?

Can I and how do I connect to BT Home Hub with my Laptop when it is one of the available connections when working away from home, It normaly asks for a Password.

Unless they take their security key off which, in my view i don't see ANYONE Doing that. they might of if they don't have a key on their hub, so they are mad

Home Hub 4 dropping connection

Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
Jim

Hi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
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Home Hub 3 - Poor Wireless Performance and Solutio...

When I recently joined BT I installed a new Home Hub 3. Setup was fairly straightforward and all appeared to be working well. My home setup comprises desktops and laptops; the laptops via wireless, and the desktops via a switch and then Ethernet cable to the HH3. The laptops wireless is 802.11g - a theoretical 54Mb/s.
Internet browsing speed and download were OK and what I'd expect from my ADSL synching at 4Mb/s.
However, when I tried to copy a large file from the desktop to the laptop, I realised something was wrong. It was horribly slow compared to my old Netgear DG834 wireless router where I was getting transfer speeds of ~16Mb/s. On investigation, it was running at ~2Mb/s. When browsing the Internet, this wireless limit was not noticeable.
This needed a serious look at the HH3.
The wireless configuration was set to use 802.11b/g/n (recommended) and Smart Channel.
Looking at the Channel, it seemed to select Channel 6 - fair enough I thought. Obviously the Smart Channel would find me the best channel. Just for the heck of it I switched to Channel 7 and the transfer speed jumped to 12Mb/s . That's more like it . I switched back to Smart Channel, and it re-selected 6 and dropped back to ~1Mb/s . So much for that!
I went through the channels and found that Channel 5 gave the best reception in various parts of the house. I was now up to 13Mb/s.
On a roll, I thought I'd take a look at the 802.11 option, and decided that as my laptops only ran 802.11g then maybe I'd be better off selecting the the 802.11 b/g option.
Lo and behold, the speed now jumped up to ~17Mb/s.
The lessons:
1. HH3 does not do a good job with wireless, out of the box.
2. For best results, manually select the best channel. Forget about Automatic (Smart Wireless) because it does not work.
3. Unless you have devices using Wireless N, then don't select 802.11 b/g/n but stick to 802.11 b/g
Solved!
Go to Solution.

"Hence my wireless hints here Wireless Help"
except the link does not work

Home Hub V2//Fax Connection

I have recently installed the Bt Home Hub V2. and am using BT Talk with a normal touch phone,not hub phone.
Is it possible to connect a fax through this line thus freeing up our home line. I have tried to do this but have only managed to send two faxes before communication error occurs, and I have never been able to receive faxes.
Any help would be appreciated
Solved!
Go to Solution.

you cannot connect a fax machine to the BBtalk line
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

HT1695 I can't connect to my wifi network not even when it has no security on I get "unable to connect to network "netgear" anyone have this issue and maybe know how to fix it?

Hi
When I try to connect to my wifi network I receive message "Unable to join network "Netgear" this starated as of 8/16 before thsn I never had this problem
connecting to this network previously .I have attempted after manually entry of DNS still nothing a;so did the network reset, and full reset of settings and still
get nothing I even have my network unsecured at this very moment still nothing changed it does not show the network info ; no DNS address or anything any suggestions

- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points

Home Hub 3 WiFi - poor connection even when 2 metr...

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