Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

Dear all,
I am a new BT infinity customer but have had about 5 different providers and about 7/8 wireless routers in the past - never had FTTC.
BT infinity on a wired connection works great and I get approximately 65mbps (prediction 76mbps) which I'm happy with. The wireless through HomeHub3 is closer to 10-20mbps and most annoyingly it keeps dropping out. When I say dropping out I get the following:
http://bthomehub.home/html/hurl/800_auto_start.html
The blue lights are all on the Home hub and my wireless devices still show a connection to the wireless but just no access to the internet.
The very nice Indian call centre woman says its my Wifi going down and its because there is loads of equipment around it. THis is the same position that all my other wifi routers had and no problems with any of them. I am trying to work out how to move the HH3 but to be honest, unless there is something I am doing wrong, then I probably need to buy a wireless router.
I have been to http://www.btinternet.com/~cbeddoe/forumhelp/speed/hh3replace.html and any comments on these routers would be appreciated.
I suppose what is different here is that I am using the new type B homehub but it is causing me problems.
ANy help or thoughts would be appreciated.
HSB
p.s. should i really expect a 50mbps differential between wired and wireless?

Its usually the default gateway address that gets corrupted, and this prevents the computer resolving addresses outside of your own network.
You can check this by looking at your wireless adapter network setting and seeing if the default gateway is 192.168.1.254.
As for the choice of router, any decent cable router should perform fine. Take a look at the thread that I reference on my home hub replacement page.
Wireless itself, can prove quite unreliable a higher speeds.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

BT Home Hub 4 Wireless Problems and My Findings

Hi,
I have got BT Broadband 2 days back, and provided Home Hub 4.
I have found the speed to bad most time, even connected to directly modem over wire.
Today even not connecting some time.
Then after tested in all the way, I have found the reason is My Hub 4 modem placed closed TV and when I switched on TV, then net speed go down (too slow, even take hrs to open google search page) and today even not open any website and shows as loading page hrs. When I have switched off TV(just done from remote, TV still connected to Power) and opening websites with good speed and speed in speed test also showing good speed..
I have never faced this issue with previous modem (from Non-BT provider) and Hub 4 modem is placed same place.
Does any one have encounter this issue?

This link shows more items that can cause problems with broadband speed and stability http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397
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Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 Wireless Issue max 11Mb/s DL for b/g/n,...

Hello people,
I think there maybe a bug on the Home Hub 3, when i use wireless I get max speed of 11Mb/s for b/g/n and max speed 14 Mb/s for b/g. When i test the speed on on PS3 which is wired i get 32Mb/s.
Ive checked all the other settings and checked the wireless on the ps3 too, which gives me 9.9Mb/s
So this looks to me like the router........
Upload is at 1.7Mb/s which is good.
Anyone else seen this or got any suggestions?
Shall i have a ticket to BT?
Thanks
Alex.

depends on the wireless device you are using. if it is b/g, then those are the speeds i would expect. if it is 'n' then there may be a problem with wireless congestion.also, try turning off smart wireless on the hub,it may help. download inssider to see if you have wireless congestion on the channel you are using,if so, change to a less congested channel
free your computer, use opensource
i'm a linux user & very happy about it

TP-Link TL-WA901 & Home Hub 5 connectivity problem

I've just installed a Home Hub 5. Devices connected via Ethernet & Wifi work fine. My Vista PC connected via a TP-Link switch & a TP-Link TL-WA901ND Wireless Access Point can't web browse successfully. Firefox says "The page isn't redirecting properly", IE says "Internet Explorer cannot display the webpage" - for every site I try. I can ping my BT hub OK, I can see the PC from the hub & a directly-connected Windows 7 PC, & I can ping external websites. Any ideas? I've tried changing all sorts of settings without any luck, Googled, etc, & nothing I've tried has sorted it. The same PC & browsers work if connected via Ethernet.
Btw, the connection setup is like this as I've had equipment damaged 3 times from lightning surges via my phone line. The PC connected directly is only temporary until I've resolved the problem.

This is from Keith's help pages. http://forumhelp.dyndns.info/hardware/TP_link/wa701nd/wa701nd.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Samsung Galaxy Mini Home Hub 2 Connection Problem

My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?

seafront123 wrote:
My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?
Hmm, my lad also has the same phone with no issues connecting to my HH2 or HH3
(my hubs however are not set how they come delivered)
When it's connected to the hub, with the phone switched on, remove the battery, then re-insert and power up and then allow the phone to re-establish the connection.
(some phones can and do fail to 'talk' to your mobile operators servers, thus creating issues like this. rebooting should start the handshake process again)
Does it now connect?
Failing that you could adjust the hub's settings to something like this:
Change the hubs SSID (BTHomehub2-****) to something simple like hub2
Initially leave the wireless interface type at b/g/n (works for me) or just b/g
Try a different wireless channel - though the other devices would also be flaky
Try using just WPA2 (mines set to this) or just WPA
You could try changing the wireless key from it's default - though all other devices would then need to be reconnected.
Have you checked to see if it's up to date using Samsung Kies?
Hopefully any of the contributions above will cure it, if not I'm sure the guys on these forums will assist you further.
-+-No longer a forum member-+-

Infinit 2 - Home Hub 5 connection problem

I upgraded to Infinity yesterday, the YouView box was late arriving but got it today.
I have a desktop connected by RJ45 and WiFi, another desktop and a laptop using WiFi. TV set connected via RJ45 through a switch or hub and now the YouView connected direct to the hub via a RJ45.
I think I lost the connection at least once yesterday evening but did not pay a lot of attention.
This morning I found that the desktop that is conncted by WiFi only (it runs 24/7 ding some monitoring) was connected to the hub but showing no Internet connection. I restared the PC and it was OK.
The laptop has also done this, showed a WiFi connection but no Internet connection.
I set the YouView box to record a programme to test it but it lost the Internet connection.
I am still trying to work out exactly what is happening, any suggestions of things to check?
MB

imjolly wrote:
have yoiu checked the driver for your desktop wifi is up to date from manufacturers website and not rely on windows update which can be slow in updating.
have you tried switching off smart wifi, splitting the 2.4 and 5ghz wifi channels and add say a 5 to the 5ghz channel to identify which is which. then select manual channels for both 2.4 and 5ghz wifi and then see if that helps. you can give them the same or different wireless passwords
Two probably three WiFi units are having the same problem and none have had problems with other WiFi previously so have o reason to suspect their drivers.
At the moment I have put the HH2 on one of the outputs from the HH5 - I wondered why the engineer did not take the HH2 away, now I know!
The desktop at the other side of the house had lost its Internet again when I got home tonight though still connected to the HH5.
MB

BT Infinity Home Hub 5 Wireless dropping - very fr...

Hi,
So I have recently moved into my new bought property and decided to leave my very good service of SKY at my other property just because BT offered me a slightly cheaper plan (which I very much regret leaving SKY now).
Since day one of my BT infinity broadband activation (almost 2 months ago) I have been monitoring my wireless broadband and the speed is good however the connection drops around 5-8 times a day. This is very frustrating when you pay almost £70 per month and the service you get in return doesn't justify that, I feel rubbed.
So during the last few weeks I've been in the process of going through the horrendous BT customer service which there's only one word to describe it "Useless". All they have told me so far after various test is that there's no issue with my line and there seems to be an issue with wireless (which ironically I've been telling them from day one). I'm quite tech savvy myself when it comes to networking and wireless issues. The only thing BT is telling me now then is that because this is a wireless issue they have nothing to do with it!!! How disgraceful is that? And I know for a fact that I just may be having a faulty router which BT won't admit to it.
These are the summary of the things they have told me over the phone:
1. Problem is with my wireless and they are not responsible for fixing this. Surely this is against the "Sale of Goods Act 1979"?!
2. This could be an interference issue (I.e. Microwave and other appliances). As I stated above this is a new home with NOTHING in it so it certainly isn't an interference issue. The router is sitting in middle of the room with nothing in and me standing next to it p.s I've run all the necessary changes (channels, reset, upgrade, frequency you name it I have tried it)
3. BT is telling me dropping WiFi is normal and they don't see an issue with this. Seriously? Would you pay £70 every month for a service which drops few times every day? During Skype call, video streaming, browsing, messaging, BT TV.....In that case BT needs to calculate all the downage time every year and pay me the money back!!!
I have seriously tried everything and I believe this is an issue with a faulty router however BT will not provide me a replacement. Surely there's a BT customer service out there who can help me..
Frustrated customer.
Armin

Hi Armin_6150,
Thanks for posting. It looms like you've been through all the diagnostics so we'll need to take a closer look. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Connection problem Squeezebox radio to home hub 2

I am not able to connect my squeezebox radio via home hub router wirelessly.Password is not accepted other devices are still ok mobiles etc have tried everything i can think of changing channels reseting radio + router i can still connect via ethernet cable. Thanks in advance
Solved!
Go to Solution.

franmac wrote:
Tried using my old netgear dg384g router which i set up ok for other devices but still not able to connect
squeezebox radio wirelessly-really annoying!
Did you set it up correctly?
If you use a different router with ADSL, then you need to make sure that the authentication is set to PPPoA.
You can use a user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Accessing Home Hub 4 with windows 8.1 and Internet...

Hello
I can no longer access my home hub manager wirelessly running windows 8.1 and Internet Explorer 11 from my toshiba laptop by either typing in the IP address or by http://bthomehub.home/. I can still access it by either method from a laptop running windows XP. I have Infinity and Home Hub 4a. This problem has arose recently and I did upgrade from windows 8 last week so could this be the problem. Has anyone any suggestions?
Regards
Adrian
Solved!
Go to Solution.

Seems to be a Network Adapter problem for most people, and usually updating the driver works.
If you have just installed 8.1/8.1 pro, you will typically need to install your motherboard and other driver software. After you have done this, most people can access the internet, but have problems with the bt hub ip/url access link.
To update the Network Adapter(s) use the following steps:
1. search for Device Manager, and open it up
2. Select/expand Network adapters, and the adapter(s) on your machine should show up.
3. Right click on the adapter(s) that appear and select 'Update Driver Software'
4. It should come up with 2 options - select 'Browse my computer for driver software'
5. The next screen should come up with the default location for your machine, so just click the next button on the bottom right of this window.
6. Your network adapter(s) will appear, and just select 'update driver software' and the latest version will be installed.
7. That should fix most problems right away - if not, your machine (including hub and router) may need switched off and back on.
I can't guarantee it will fix every problem, but the most common problem seems to be that the latest network adapter drivers needs a manual update after installing 8.1/8.1 pro, even after you install your motherboard / ethernet drivers.
If you still experience problems accessing bt hub or internet, you can try this additional step:
1. On your keyboard press Start + X keys (or microsoft logo key + X)
2. This should open up system options dialogue box at the bottom left of your screen.
3. Select Command Prompt (Admin) option.
4. In command screen (old DOS screen) type the following: ipconfig /release (there is a space between config and /)
5. This will release your ip address back into the network and cut your connection (don't worry)
6. Whilst still in command screen, flush the dns cache - type: ipconfig /flushdns (space here again also)
7. type exit to get out of command screen.
8. Switch off your pc, and switch it off at the wall, also switch off router & bthub.
9. Wait a few mins before flicking switches back on at the wall only - dont switch on pc yet - wait a min or so then switch on pc.
10. You may need to run through the updating network adapter drivers again from the steps at the top - although this should not be needed.

Connecting hi-fi amp to home hub 4

Hi, first time post, home somebody can help.
I've recently purchased a TEAC CR-H700DAB tuner/amplifier that should be able to connect wirelessly to my home computer(s) to stream recorded music.
When switching the device to the relevant function it displays "Network problem".
According to the YouTube clip at:
https://www.youtube.com/watch?v=Nygu__aHbFo
...the way to set up an initial connection is to switch the amp on (with its antenna raised) and check in your router to find the IP address of the new device - the example shown in the clip is a Netgear router, but I assume that the BT Home Hub ought to work in a similar way. However, the only devices it picks up are the two existing laptops.
I'm at an impasse! Any suggestions?
Mike

Yes, I have the manual (although mine is slightly different).
When I follow that initial setup, I get as far as (on p. 34):
When you select "Wireless":
1. Turn the MULTI-JOG k-n-o-b [1] to select "Search AP", and then press the ENTER button.
2. Turn the MULTI-JOG k-n-o-b [1] to select the access oint to connect, and then press the ENTER button.
After (1) above, it says "Searching..." and then "Not Found" - which I assume means that it is not connecting to the Home Hub?
My laptop, which is in the same room, connects to the Home Hub with no problem.
[1] The forum software absurdly censors that word to **bleep** !!!

Home Hub 3 - Connection dropping from N to G?

Hello all; I hope someone can help me with this!
I have recently installed the new Home Hub 3 (replacing a Home hub 1). I have it connected by wifi to a Mac which has a built-in 802.11 connection. The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection. However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G. When this happens, I cannot change it back to a N speed without rebooting.
Does anyone know what might be causing this? It seems to be random. The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between. Is it likely to be the Home Hub which is causing the change, or the Mac? Is there anyway to "lock" the Homehub to only broadcast on N?
Thanks for any answers.

the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor. the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to manually
change to a channel of your choice, follow the steps below, but this will stop the
automatic channel selection feature.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

Home Hub 4 and Windows Media Center extenders

Hi, I cannot get my PC to see my Xbox as a Media Center extender. This used to work fine on the Home Hub 3. The computer just can't see it at all. Any ideas?

Hi,
just received my homehub 4 a couple of days ago and have been having the same issues, although my network is completely wireless. It's not just a problem with my PC not seeing my XBOX as a media center extender but also with my XBOX not being able to see any UPnP servers on my network. To prove it was the Homehub 4 I connected my old netgear router and everything worked just fine.
What I noticed was that the Windows 7 PC that I was running Windows Media Center from was connecting to the Homehub 4 on a 5GHz channel (new wireless dongle which supports 2.4GHz & 5GHz), the XBOX was connecting on the more normal 2.4GHz channel. You would think that this doesn't matter since ultimately they both connect to the same network but in my case they just wouldn't talk to each other! I followed the instructions here:
http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-home-hub-4-wireless-connection-issue-on-the...
to ensure that the SSID of the 5GHz (e.g. BTHub4-ABCD_5GHz) channel was separated from the 2.4GHz (e.g. BTHub4-ABCD_2_4GHz) one and forced the Windows 7 PC and any other Media Servers to use the 2.4GHz channel rather than the 5GHz one and now all is well. Not an ideal solution as I would have liked to use the 5GHz channel where my hardware allows it but it will do for now.
I think I read further down that your XBOX may have been connected via a cable rather than wirelessly and I don't think there was any mention of how your media centre PC was connected, but if your PC is connected via the 5GHz channel it might still be worth moving it to the 2.4GHz one and trying again.
Cheers

Time capsule with a BT home hub

hello
i have a time capsule that connects to by BT home hub 2 wireless and while doing a backup it drops the connection to the hub and the router has to be reset- can anyone help me with this problem
cheers steve

I had an initial rejection message like you connecting to BT Hub, Mark.
I used the setup to add to my existing network (BT Hub) and the amber light on the front of the capsule just kept flashing, looking for a network. This was done wirelessly
So, I reset the capsule to factory settings by pressing the reset button on the back for 5 seconds amber flashes fast. I then restarted my computer and restarted the BT Hub
I then ran airport utility again. (No ethernet cable is connected, but running wirelessly) When the Time capsule appears in the left sidebar of airport utility and the IP address is picked up in the main window, I then clicked on continue. After naming the capsule and giving it a password, I then clicked on continue. When I got to the next window, I choose the top one 'I have a wireless network and want to add Time Capsule or replace an existing device on my network'
I then clicked continue and in the next window I chose the second option 'I want Time capsule to wirelessly join my current network'
In the next following window, your BT Hb will show in the first field, click on wireless security (I chose (WEP 40 BIT preset) and enter your BT Hub wireless key and repeat it into the next field.
Clicking next will give a summary of what the settings will be updated too.
When the final window appears, close it and wait for the steady green light appears at the frot of the capsule. Be patient and it will work.
If you go by the settings similar to mine you should be good to go.

Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

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