Home Hub 3b replacement

replaced it with an Asus RT-N66U, some say it is really easy to setup, some say it is hard, for me, I was about to throw it back in the box and take it back for a refund, then it suddenly started working.... typical... but once working, it works without any issues providing you can get your head around the menus and settings.... I'm sure they could have made it easier/simpler
streamed a few youtube videos, over 1 hr each without any dropouts, previously drop outs were between several minutes to 30 mins approx, making watching youtube videos impossible, or any kind of streamed video, it isn't just video, normal surfing, checking emails etc would cause it
come on BT, the Hub is clearly faulty, or is that how you programmed it?
went through 2 HH3B and 1 HH3A, shame really as I think it looks better than the Asus
amyway, pull a finger out BT and sort the Home Hub out! we shouldn't have to purchase a router to replace the HH

as has been posted I have likewise used the home hub since the HH1 with no problems of any type with them
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Similar Messages

  • BT Infinity / Home Hub 5 - Replace With Apple Time...

    First post, so bear with me!
    I've been a long time user of BT Broadband and the subsequent Home Hubs, having used the Home Hub 3, 4 & now 5.
    I'd like to rip out the Home Hub 5 and just use the Apple Time Capsule, can this be done or do I still need to keep the Home Hub 5 (All the posts on here seem to allude to BT Customers having a separate white modem, I don't have this, just the router and the two sockets in the wall plug).
    There seems absolutely no point buying the Time Capsule if I have to keep the BT Router! Well, maybe there is but I don't want the router and the Time Capsule!!
    Can I just plug in the relevant cable from the top wall socket box straight into the Time Capsule, don't know.
    Any advice gratefully received!
    Many thanks.

    no you need a modem as well
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  • BT Home Hub 5 replacement?

    BT Engineers installed Infinity2 and wired speeds are good (70Mbps+). However wireless is pretty appalling with the HH5. I have just moved in so I have no experience of other routers wireless speed in this home. I have changed the 2.4GHz and 5GHz to unique names and tried connections to both and I have selected the least busy channels in my area, and every combination thereof to no avail. The biggest complaint is from my wife who cannot use Apple Facetime without continual buffering, and broken audio.
    Most devices are wired directly to the router and through a homeplug network, that has acceptable speeds to stream HD video to the TV. (I know I could get a WiFi hotspot homeplug but I don’t want to lose anymore plugs) The tablets and laptops and smartphones in the home (there are 8) have very poor speed and also sporadic disconnects, one laptop even has inbuilt ac wireless with similar issues.
    The HH5 is near to a radiator but no other sources of interference that I am aware of (cordless phones, baby monitors, (the room where you cook food) appliances, fluorescent lights etc.)
    I am resigned to replacing the HH5 with another more powerful router that also supports ac, preferably one that also supports DD-WRT or Tomato firmware. Currently the master socket connects to the HH5 via a standard telephone cable (this is from memory as I am at work) i.e. there is no separate modem.
    Do I need to buy an open reach modem to run a different wireless router?
    Will other brand modems work?
    What technology should I be looking out for in a non BT modem?
    What cables connect the modem to the master Socket and to the router?
    Is there a significant overhead for connecting an extra appliance? (modem) 
    I am aware of an Asus router that has an inbuilt VDSL modem, negating the need for an extra modem but it doesn't support AC Wireless.
    My current proposal to the wife goes something like this:
    Master Socket ---- Open Reach Modem ---- ASUS AC68U >>>> iPad
    Is this going to work?
    Unrelated question: When I have been looking into this I have seen several classes of AC wireless routers, AC2300, AC1900, AC1750, AC1600 etc. What does the HH5 claim to be?

    The problem with the HH5, is that it only has internal wireless aerials, which are quite inefficient at transmitting the very tiny amount of power output (1/10th Watt), that all wireless routers are limited to by law.
    If you buy a wireless access point with two or more external aerials, the ERP (Effective Radiated Power) will be much greater, and the range will be much greater.
    Range is also determined by the sensitivity of the receive part of the wireless access point. On the HH5, this is swamped by internal electrical noise, due to the proximity of the internal aerials, to the internal circuitry. Having multiple aerials also means greater signal diversity, and better isolation between the transmit and receive sections of the wireless module.
    You can turn off the wireless on the HH5, and just use the access point.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Home Hub 3 - Connection dropping from N to G?

    Hello all; I hope someone can help me with this!
    I have recently installed the new Home Hub 3 (replacing a Home hub 1).  I have it connected by wifi to a Mac which has a built-in 802.11 connection.  The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
    Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection.  However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G.  When this happens, I cannot change it back to a N speed without rebooting.  
    Does anyone know what might be causing this?  It seems to be random.  The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between.  Is it likely to be the Home Hub which is causing the change, or the Mac?  Is there anyway to "lock" the Homehub to only broadcast on N?
    Thanks for any answers.

    the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor.  the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
    Change wireless channel
    Your Hub is always monitoring the wireless channel it’s using and if it detects too much 
    interference it will automatically change to another channel. If you want to manually 
    change to a channel of your choice, follow the steps below, but this will stop the 
    automatic channel selection feature. 
    1 Access Hub Manager by typing bthomehub.home into your web browser. 
    2 Click Settings.
    3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
    4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
    5 Click the Refresh button.
    6 Wait a minute for your device to pick up the new channel.
    http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

  • Defective Home Hub 5 - how to get a replacement

    In addition to all my trouble with BT TV in combination with Infinity 3 FTTP (https://community.bt.com/t5/YouView-box/No-BT-TV-with-Infinity-3-4/td-p/1110464), I also received a faulty Home Hub 5. THe internet connection drops every few minutes and it is completely unusable. As soon as I connect my Home Hub 4 with the same cables, the connection is perfectly stable.
    I contacted BT by e-mail and after several useless exchanges telling me that it could have external reasons or the wiring could be the problem (no it can't, as it is working with the HH4), I was asked to provide a time I am at home and reachable, so that someone can call me and check the HH5 connection. This Saturday morning I got a call and was told that they cannot help me as I have FTTP (what a surprise, it is visible in my account and I mentioned having Infinity 3) and they have to transfer me to the Fiber team. The forwarded call got lost after no one picked up and I received this e-mail:
    "As per the conversation we had over the phone I have transferred your call to the FTTP desk, as we are from the copper line desk we cannot proceed further to deal this issue. You can also try reaching them at 0800 800 151 (12pm to 8pm Mon - Fri). Please do write back to us for further queries." I.e. I got forwarded to a team that was not even available today.
    So to summarise:
    - It is completely obvious that my Home Hub 5 (I paid £50 for) is faulty and just needs to be replaced
    - Instead BT is wasting my time again and again giving me completely random reasons why it might not work
    - While I mentioned it multiple times and it has to be visible in my account, I apparently was contacted by the wrong team for days
    - While BT offers Infinity 3/4 FTTP they don't seem to have any idea how to support / handle it. They cannot give me BT TV, they cannot even give me any kind of support with a faulty router
    It is just absolutely incredible ...

    Doesn't help you but why did you buy a HH5 if your HH4 was working OK? 
    Try a factory reset of the homehub by pressing a pin
    into the recess button on the rear for about 20 seconds.
    lf that doen't help recontact BT sales where I presume you got the HH5 from and inform them its faulty and you want it replaced or your money back.

  • Why was my order to replace a faulty Home Hub canc...

    Having been told last Thursday by one of BT's technical support team in India that my Home Hub was faulty, I was assured that I would receive a replacement within a couple of days, followed by a phone call between 2 and 3 pm yesterday afternoon to ensure that it had arrived safely.
    As I received neither a replacement Hub, nor the phone call, I contacted them again this afternoon, only to be told that my order had been cancelled "for technical reasons", and the representative to whom I was speaking seemed unable to explain why this had happened, and just kept apologising.
    She has now placed another order, and this time has given me the actual order number, but has told me that I will now have to wait another two or three days, during which time my broadband is still almost unusable.
    This is NOT the level of service I expect to receive from BT, and I would like to escalate my complaint.

    then to get an engineer who carries the modems you will need to agree the terms - charge if your fault before they will arrange an appointment 
    don't know if this helps  http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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  • Replacing Home HUB 5

    So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
    I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
    At present my HH5 is hooked up via the DSL, to one of these - E-commerce links not allowed.
    Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.

    Asch wrote:
    So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
    I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
    At present my HH5 is hooked up via the DSL, to one of these -
    Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.
    Hi.
    Is the wireless dropouts for apple products such as iPads, iPhones etc ? If so - then this could due to the dual wireless "technology". The hub 4/5 use 2.4 & 5.0GHz, but unfortunately both the wireless names are the same. Apple products by default use the 5GHz spectrum, which has a lot less distance coverage.
    If you go into the hub admin settings, you can turn off the 5GHz option - or as a minimum alter the wireless (SSID) name, say putting ".5" at the end. This will mean that the iPhones etc will either need to be setup to choose the wireless again (hence choose the non ".5" one), or they might choose their existing name already set and use the 2.4Ghz - giving a moch bigger/better coverage.
    Certainly worth a go
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Replacing my Home Hub 4?

    Hi I want to replace my home hub 4 because it has a poorer wireless signal than my home hub 3 I would like to get a router that has a VDSL modem build in so. Don't have to have the white open reach box is this possible? If it is would I just need to find a router that says VDSL after it?

    I also agree separateis better but BT obviously disagree hence the HH5 all-in-one    from the early information/stats
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Replacing Home hub 3 as router, what info do I nee...

    How do I go about finding the authenication required to connect a third party router to my residential Broadband and any other configuration bits and bobs?
    For various reasons I am looking to replace the Home hub 3 with a Cisco 1720 router. I plan on maintaining the HomeHub as just an Access Point, adding cabling and putting in Ethernet throughout my house so I can do lots of interesting things as I study for CCNA and MCSE.
    The 1720 is somewhat speed limited, but can route packets faster than I can currently get off my residential broadband. If we ever get FTTC then I'll need to upgrade but my exchange (NSFIN) only has ADSL Max, and I know of no plans to upgrade it at all.

    ADSL uses PPPoA. (Point To Point Protocol Over ATM)
    If you use a different router with ADSL, then you need to make sure that the authentication is set to PPPoA.
    You can use a user name of [email protected] and a password of bt
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Replacement BT Home Hub

    I placed a broadband order which was installed last week.  As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card.  However, due to an extended period being away the item was returned from their delivery office to the sender.  So I never received it.  I have a tracking number confirming this.
    A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status.  A replacement Home Hub 4 was shipped which I received.
    However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage.  I never had one in the first place !
    How can I get this sorted ?  The call centre are next to useless.

    georgemac wrote:
    I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres. 
    UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres. 
    That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

  • Bt home hub replacement? TP LINK TD-W9980

    I have seen this available from bt site selling this one 
    TP LINK TD-W9980.
    Over 170 quids.... Amazon selling for over 70 quids.
    Can I use this to replace BT Home hub 5 that I got for free when I joined bt infinitiy 2 few months ago?
    If so, what settings would I need or do I just simply plug in and it will recognise the BT inifinity broadband? Do I need to inform BT about not using BT home hub but using an alternative hardware to use infinity 2?
    Cheers
    Alban

    wedding wrote:
    Looking at the specs it supports 802.11b/g/n with 2.4 GHz and 5GHz wireless capability but NOT 801.11ac ie it is not a simultaneous dual band router!! Just in case you thought it did.
    Check out the specs. It has simultaneous dual band 2.4Ghz and 5Ghz.
     http://uk.tp-link.com/products/details/?model=TD-W9980#fea

  • Replace Home Hub 4 with Netgear DGN2000?

    I recently switched to BT Broadband from NewNet and replaced the Netgear DGN2000 ADSL wi-fi router that I had been using with the Home Hub 4 supplied by BT.
    I am finding that the wi-fi coverage provided by the Home Hub 4 is not as extensive as that provided by the DGN2000.
    Can I replace the Home Hub 4 with the Netgear DGN2000 and, if so, what username and password would be required to access BT?
    Solved!
    Go to Solution.

    I would suggest that you start by resetting the Netgear to factory default, to remove any existing configurations. Then start again via the setup wizard, if there is one.
    You normally need to enter a password in the second field, use a password of BT.
    Encapsulation: PPPoA (PPP over ATM)
    Multiplexing Method: VC-BASED
    VPI: 0
    VCI: 38
    Normally if it fails to authenticate, you are automatically directed to a BT Wholesale website.
    I am assuming that you are still on an ADSL connection, and not BT Infinity with the Openreach modem?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • KEITH BEDDOE - WIRELESS ROUTER TO REPLACE HOME HUB...

    Dear Keith - I am new to this site and don't normally subscribe to this type of thing and from reading the forum, you may be the man I need!
    Have had my Home Hub 3 for a year now  (not on infinity) and have had enough. I have spent endless hours on phone to BT, switched channels, WPA/WPA2 etc - but this router just will not work consistently with all our devices. (If I take the devices to work, or anyone else's house who doesn't have Home Hub 3, they work fine), further, everything else worked fine on my old Home Hub 2 but the signal strength wasn't enough to make it round my house, thus I changed to Home Hub 3. The devices are all set up to Home Hub 3, but I constantly have to reset it because it keeps losing touch with devices. If I reset then everything is fine but then some devices (normally HP, Blackberry, Kindle and Nintendo DS) will start dropping signal.
    I have now decided to invest in another wireless router, I have searched the forum but am unsure if any of the suggested products are suitable, so, can you suggest something?
    I connect the router via the phone line (is this ADSL) and wireless everything. We have quite a large house, so it needs to cover a good range, and easy to set up because I am a complete novice at all this. These are the items we run on it (there's alot, we are a big family) .....
    IPhone x 3
    IPad x 1
    IPod x 1
    Blackberry Playbook x 1
    Blackberry Phone x 1
    Nintendo Wii x 1
    XBox x 1
    Nintendo DS x 2
    Kindle x 2
    Netgear thing for Sky Anytime x 1 (sorry, can't remember what that gadget is called)
    HP Laptop x 1
    HP PC x 2
    HP Printer x 1
    I just want a router that will sit prettily on the table and do it's stuff and that I don't have to keep resetting to get a signal from it....
    Thanking you in advance for all your help....

    As Bullitt says, there are quite a few choices, but  the TP-Link TD-W8960N 300MBPS Wireless N ADSL2+ Modem Router is a popular choice.
    It does have external aerials, so coverage should be fairly good. Bear in mind that all wifi routers have the same power output, so router placement and aerial quality are important.
    Things like PCs and gaming console are best connected using powerline adapters, and not wireless.
    See
    Network connection problems and possible solutions
    PS Please could you leave the subject of this thread as  WIRELESS ROUTER TO REPLACE HOME HUB 3
    without my name at the front, as otherwise I will miss it. It was another forum member who alerted me to this thread.
    As long as my name is in the main text of your message, my automatic software will notify me.
    Thanks
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Can I replace a home hub with a decent adsl modem?

    I have several PCs, laptops, an internet TV, a couple of apple TVs, ipads, phones etc in my house and am fed up with them not communicating properly.  
    So after reading how reliable they were, and given the fact I have somehow become an apple fanboi without meaning to, I opted for an airport extreme.
    The intention is to use this to create my wireless network & have the homehub just deal with the broadband... sadly it seems this is not possible. I can't disable the wireless on the homehub and supposedly I need to have it to deal with assigning IPs.
    I could live with this if it works, but it still causes issues - computer to computer communication is flawless, as I hoped, but the internet is patchy.
    I am sooo fed up with this it is not true - not including the time wasted with homeplug networking & airport express too - I want to bin the POS that is the home hub and have complete control over my setup. I don't need a stupid broadband phone and I don't use FON!
    Can I buy an adsl modem that does nothing except get my broadband into my airport extreme network?
    Alternatively is it worth me hassling BT until they give me a homehub 3 - is this any better?
    Cheers.
    Solved!
    Go to Solution.

    I did take a quick glance at the manual and it seemed to do what you need, but it may be worth taking a closer look yourself, its on the TP-Link website.
    The only issue I can possibly see, is the PPP authentication.
    Normally the home hub will authenticate internally using PPPoA, this will bring up the Internet connection.
    If you are using the TP Link as purely an ADSL modem, then your Airport Extreme will be authenticating using PPPoE.
    I am not 100% sure whether that will bring up the PPP session. It would certainly do on an Infinity connection, but I have never tried it on an ADSL only modem.
    I would imagine that is should work, as the modem will be bridging the connection from the ATM side.
    You can use a PPPoE user name of [email protected] and a password of bt
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Regular disconnection from my Home Hub 2.0 on Infi...

    For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
    I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?  

    From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible.  The router needs to be able to support PPoE on a WAN port.  The HH2 does not have a WAN port.
    Other than that there are lots of threads on here re: unreliable wireless connections.  Too many to list all the definitive suggestions.  A search should help.
    As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period.  If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
    Many on here have replaced or not even used the supplied router.  As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK.  There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well.  With regards to router replacement this thread may be of interest.
    http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
    Dave

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