Home Hub 4 dropping connection

Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
Jim

Hi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
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Similar Messages

Home hub dropping connection

New here so sorry if this is in the wrong place, or if I miss any information. I'll try to be as descriptive as possible.
I've had my bt infinity setup for around a month and a half. The home hub has been connected to an extention socket, and my computers are wired to the home hub.
This was working fine until two nights ago, when the home hub power light started flashing orange. There are no other lights showing on the home hub. The Internet was not working at all at this point, and my computer was saying that 'additional login information may be required'
When I open a browser I'm taken through the diagnostics, but it doesn't correspond exactly to the issue, as the broadband light is not also flashing on my home hub.
Last night I tried moving the home hub to the master socket. This appeared to work for a short time, but before long it was back to the exact same situation as the extention socket. The Internet works intermittently on the master socket.
According to bt there are no faults on the line. I have tried resetting the settings on my home hub also. I have tried calling bt but was on hold for quite a while to their technical team. Any help is much appreciated.

By using the test socket on the master socket, you should be removing ALL of the home wiring. This is to ensure your home wiring isn't the cause of your problems. Should the home wiring be the cause, then you would be charged for an engineer's visit, somewhere around £130 !!!
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Re: Home hub dropping connection

Hi,
I'm new here too, but have been on BT Broadband for two years now.
Recently, the hub has been dropping out intermittently. The 'power' and 'wireless' lights stay on, but the 'broadband' light goes off fully. After about five minutes or so, the broadband light will start flashing orange, then come on fully in blue again.
I am wired to the computer and never use wireless.
This is becoming a pain now as I trade financials online.
The hub is never switched off, althiough is in a cool area and doesn't appear to be overheating, could leaving it on all the time be detrimental? I was advised by a techy to just leave it on, as continual heating /cooling may be worse for it longterm.
Any ideas guys?
Please email me if you like.

Got to disappear for a while but as above, carry out the "quiet line" test.....
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

BT Home hub not connected message

We use my wife's XP sp3 laptop wirelessly at home, but when we use it away from home on a 'paid for' wireless providers network (as no BTFon is avaliable at that location), we occasionally get the BT Home hub not connected message come up in an IE page. How can it be turned off, there is no solution in BT FAQs?
Regards
Solved!
Go to Solution.

Just for good measure, I would install another web browser while you still have internet access. Then if you have the same problem, try the other web browser and see if that works.
I noticed that you said it says that the Hub is switched off. This is the message that appears when there is no internet connection at all.
Maybe the WiFi had dropped and there was no signal for a small period of time, then when it went to go to the 'page cannot be displayed' screen it redirected you to the 'hub is switched off' message because it had been cached previously.

Home Hub 3 - Connection dropping from N to G?

Hello all; I hope someone can help me with this!
I have recently installed the new Home Hub 3 (replacing a Home hub 1). I have it connected by wifi to a Mac which has a built-in 802.11 connection. The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection. However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G. When this happens, I cannot change it back to a N speed without rebooting.
Does anyone know what might be causing this? It seems to be random. The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between. Is it likely to be the Home Hub which is causing the change, or the Mac? Is there anyway to "lock" the Homehub to only broadcast on N?
Thanks for any answers.

the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor. the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to manually
change to a channel of your choice, follow the steps below, but this will stop the
automatic channel selection feature.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
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Home Hub 5 - Connection dropping several times dur...

Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
Any advice as to how to facilitate that? I have just reset the router but nothing seems to have changed
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43144404
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:27:36
6. Data rate:
9995 / 39993
7. Maximum data rate:
16662 / 50220
8. Noise margin:
10.0 / 9.5
9. Line attenuation:
22.6 / 18.7
10. Signal attenuation:
22.8 / 20.2
11. Data sent/received:
2.4 GB / 9.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-6QTN
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-6QTN
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:4b:02:d0
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0
Thanks in anticipation !

I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home Hub dropping out & turning itself off, Is ...

For the last 24 hours I've been losing connection in the house and have had to do a reset a few times,
This morning I woke up to my home hub having no lights on however the power was plugged in and on/of button pressed down, I then tested the speed and that seemed to cause the home hub to drop out once again showing no lights and needing reseting......sounds like it's about to die, might be wrong though??

if factory resets does not bring it back to life ( depressing small recessed button on back) then does sound as if hub is dying and you need to phone CS 08001114567 and if you are still in contract then they should replace it
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub hijacks connection

How do you stop the hub presenting a web page when the connection is dropped?
It makes it hard to detect when the connection is awol and also stuffs all the urls in browers.

Only Home Hubs can provide a BT FON hotspot. If you use another modem then you simply won't be a hotspot (although you can still subscribe and use other hotspots).
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TP-Link TL-WA901 & Home Hub 5 connectivity problem

I've just installed a Home Hub 5. Devices connected via Ethernet & Wifi work fine. My Vista PC connected via a TP-Link switch & a TP-Link TL-WA901ND Wireless Access Point can't web browse successfully. Firefox says "The page isn't redirecting properly", IE says "Internet Explorer cannot display the webpage" - for every site I try. I can ping my BT hub OK, I can see the PC from the hub & a directly-connected Windows 7 PC, & I can ping external websites. Any ideas? I've tried changing all sorts of settings without any luck, Googled, etc, & nothing I've tried has sorted it. The same PC & browsers work if connected via Ethernet.
Btw, the connection setup is like this as I've had equipment damaged 3 times from lightning surges via my phone line. The PC connected directly is only temporary until I've resolved the problem.

This is from Keith's help pages. http://forumhelp.dyndns.info/hardware/TP_link/wa701nd/wa701nd.html
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub Ethernet Connections

Have had the BT home hub 1 for years with 3 PCs connected via Ethernet & USB connections (wireless is useless as house is 170 yrs old with 15 inch thick walls that have defeated all wireless attempts). Now that I have vision there are not enough connections. An alternate provider is offering a similar speed unlimited service with a 4 Ethernet port hub and although it is far cheaper I've always had reasonable service from BT and don't really want to change (Mug?). Is there any way that a further connection can be made from the current hub or does this spell the end to an account I've had for many years?

Have tried the ethernet thru the mains and it is too slow! I have Cat6 ethernet from all four ports on the BT Hub Mk2 and each one terminates at NetGear Gigaswitches providing 4 further ethernet ports on each. Yes that is 16 ports! They are all in use and I find that shifting large Jpegs and large video files around are no problem. As well as the PC's, Printers, NAS drives etc., there is the BT Vision (Freeview), Humax PVR (Freesat), Blu-ray and Freesat TV to contend with. NetGear Gigaswitches (GS605) are very cheap from Amazon at the moment and do not require any setup whatsoever.... having struggled to get Ethernet over the mains and wireless thru floor and walls, I know which 100% dependable route I prefer
OLD MAN ( Three Score + Ten and still going)

BT Home Hub Manage Connections and Bandwidth.

Hello, I was wondering if it was possible to manage connections inside BT Home Hub. I am the owner of the hub and can log in to the advanced settings, I see I can turn the wireless off, is there a way to turn the wireless off for specific devices, but keep my laptop wireless on.
What about turning the internet off for specific wired devices, but keeping my computer on.
Third and final question, is there a way I can manage bandwidth useage?
So I can say to these devices, use 10% of bandwidth, and allow the rest to go to my computer.
Thanks, any information would be very helpful.

The simple answer to both your questions one and three is not with the HomeHub - and you might have difficulty finding a router designed for home use that will do both.
You should be able to restrict access to the internet on a machine by machine basis using the parental controls.
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

IPad lost home hub wireless connection

Our iPad has stopped connecting wirelessly to our Home Hub 3 whereas it worked perfectly before and an iPhone still connects OK. We've tried the Helpdesk advice of isolating BTWiFi and BTWiFi-with-FON by using "Forget This Network" but it still brings up the message "Unable to join the network BTHub3" etc. Any ideas?
Solved!
Go to Solution.

Carry out a factory reset of the Homehub by pressing a pin into the red recess on the hub for about 20secs. When connecting the iPad use the PASSKEY found on the homehub or the pull out card that came with the hub. Do not use your email password or any other passsword.
See this link for how to connect:
http://bt.custhelp.com/app/answers/detail/a_id/35889/~/how-do-i-connect-an-ipad-to-my-bt-home-hub%3F

Infinty 2 & Home Hub 5 Connection Issue

Hi,
This afternoon our HH 5 lost wifi connection. My wife rang BT and a line/speed test was attempted, but wouldn't work.
After 50 minutes of attempting tests, a new Home Hub was ordered.
The lights on the hub go from orange to blue alternating with a orange steady broadband band light. Even when the light remains blue there is no internet connection.
I have carried out a reset, turned it off etc, all the usual stuff.but nothing. I have a fault reference but not sure if anything is being investigated. We rely on this connection for working, so this is very annoying. Currently connected to my mobile.

Hi,
The Hub has made no difference. We had a major fault in our local area. Since the connection has been repaired my speed has been very very poor.
Prior to the fault i was getting 40-50Mb normally. I am now getting 9Mb if I'm lucky, it fluctuates between 2-9Mb. When I am paying for the fastest service available this is pretty poor. My mobile signal is running at a download speed of 20Mb!
We have an engineer coming out on Monday, hopefully he will be able to help. The help desk have been little or no help at all. Firstly sending out a new router, when I had already told them that others in the area where experiencing issues, and they couldn't even carry out a line test. Then when I contacted then ref the slow speed, they asked if I had plugged my router in to the wall socket.....!
Wait and see what happens.

Samsung Galaxy Mini Home Hub 2 Connection Problem

My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?

seafront123 wrote:
My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?
Hmm, my lad also has the same phone with no issues connecting to my HH2 or HH3
(my hubs however are not set how they come delivered)
When it's connected to the hub, with the phone switched on, remove the battery, then re-insert and power up and then allow the phone to re-establish the connection.
(some phones can and do fail to 'talk' to your mobile operators servers, thus creating issues like this. rebooting should start the handshake process again)
Does it now connect?
Failing that you could adjust the hub's settings to something like this:
Change the hubs SSID (BTHomehub2-****) to something simple like hub2
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Try a different wireless channel - though the other devices would also be flaky
Try using just WPA2 (mines set to this) or just WPA
You could try changing the wireless key from it's default - though all other devices would then need to be reconnected.
Have you checked to see if it's up to date using Samsung Kies?
Hopefully any of the contributions above will cure it, if not I'm sure the guys on these forums will assist you further.
-+-No longer a forum member-+-

Infinit 2 - Home Hub 5 connection problem

I upgraded to Infinity yesterday, the YouView box was late arriving but got it today.
I have a desktop connected by RJ45 and WiFi, another desktop and a laptop using WiFi. TV set connected via RJ45 through a switch or hub and now the YouView connected direct to the hub via a RJ45.
I think I lost the connection at least once yesterday evening but did not pay a lot of attention.
This morning I found that the desktop that is conncted by WiFi only (it runs 24/7 ding some monitoring) was connected to the hub but showing no Internet connection. I restared the PC and it was OK.
The laptop has also done this, showed a WiFi connection but no Internet connection.
I set the YouView box to record a programme to test it but it lost the Internet connection.
I am still trying to work out exactly what is happening, any suggestions of things to check?
MB

imjolly wrote:
have yoiu checked the driver for your desktop wifi is up to date from manufacturers website and not rely on windows update which can be slow in updating.
have you tried switching off smart wifi, splitting the 2.4 and 5ghz wifi channels and add say a 5 to the 5ghz channel to identify which is which. then select manual channels for both 2.4 and 5ghz wifi and then see if that helps. you can give them the same or different wireless passwords
Two probably three WiFi units are having the same problem and none have had problems with other WiFi previously so have o reason to suspect their drivers.
At the moment I have put the HH2 on one of the outputs from the HH5 - I wondered why the engineer did not take the HH2 away, now I know!
The desktop at the other side of the house had lost its Internet again when I got home tonight though still connected to the HH5.
MB

Home Hub 4 dropping connection

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