Home hub 4, opening ports

I am trying o set up my cameras to my I pad, but I need to open ports : 40085, 9001, 18004,
Tried asking bt, but I have to pay to speak with a technician, does anyone know how to help?

Hello,
You could try this LINK

Similar Messages

Home Hub 3 Gigabit Port/Ethernet 4 Not Working

Just before christmas time the gigabit ethernet port on my home hub 3 stopped working.
I tried other cables and there is no connection whatsoever between the gigabit port and other devices, but the other three ethernet ports work fine?
I had it so a cable went from the gigabit port to a gigabit switch which then distributes around the house.
Obviously i'm now using the standard 10/100 ports on the home hub 3 which is fine as the only wireless devices (which would go through the gigabit to the home server) is a laptop.
I was just wondering what would cause this single port to stop working, and if there is a possible fix or if i need to get a replacement hub?
Cheers.
Solved!
Go to Solution.

Try a factory reset of the home hub 3, and if it still does not work, all you can do is ring the helpdesk, and ask for a replacement.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity, Home Hub 3, CCTV, Port Forwarding

Hi,
I have a HH3 on Infinity and have set up my CCTV DVR on port forwarding as per the online guide (by adding a new game/application):
http://bt.custhelp.com/app/answers/detail/a_id/32211
Initially everything works fine when accessing the CCTV via the external unique URL provided by Samsung. But after say a week or so I'm unable to access the CCTV from outside the network. When logging into it on the local IP address it works fine so I know it's not an internal setup issue. But I can't seem to figure out why it would start working fine externally, then suddenly stop?
Would the HH3's device limit have an impact on this?
Any advice would be much appreciated.
Thanks

You need to give the CCTV DVR, a static IP address, as DHCP does not always work properly for very long.
These pages may help, as they deal with one popular system, you should be able to adapt it for your system.
You nedd some form of DDNS service, as your public IP address will change.
Apollo Zeus CCTV - Port forwarding, plus iPad and PC instructions.
A general guide is on this page.
Port forwarding problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub 3 GigE broken?

I just got BT infinity installed today.
All is working fine and getting 70/20 mb speeds, this is when I connect the cable to port 1, 2 or 3. However when I connect the cable to port 4 GigE it just drops connection. I open a dos command and ping a random website and get several timeouts every 2-3 successfull pings. Browser tries to find a website but eventually times out after 30 sec with an error connection problem. Plug it back into any other port and its blazing fast again. Is my home hub 3 GigE port broken and need a new one or is it something else? I have a NAS and really could use the gigabit speeds.
Software version V100R001C01B031SP09_L_B

Hi it sounds like a faulty hub port contact the help line on 0800 111 4567 and get them to send out a repleacement
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Home Hub 5 firewall rules and TP Link routers

I am not yet a BT customer but am looking to sign up for Infinity and I understand I will get a Home Hub 5 unit ... however I would prefer to use my TP-Link AC1750 which has proven to be excellent with it's WIFI signal. My TP-Link is a cable version, not the ADSL version.
I understand the HomeHub 5 now contains the VDSL modem built in (rather than separate) so I suspect I'll need to hang my TP-Link off one of the HomeHub 5 Gbe ports and disable Wireless on the Home Hub. Has anyone tried this? Do you know if the firewall rules can be set to put my TP Link in a "DMZ" , i.e. no firewall protection, because I'd prefer to do that as my TP Link is a router/firewall combined and it will make it easier for getting my VPN ports working etc.
Alternatively do you know if the cable you would normally plug into the HomeHub5 "Broadband WAN" plug is just straightforward Gbe, i.e so I can put it straight into my TP Link and not use the HomeHub 5 at all?
Thanks
Solved!
Go to Solution.

Keith,
Thanks very much for your reply. So I can't use the HomeHub 5 as a cable modem, but do you know what kind of broadband/WAN connection BT OpenReach provide that goes into the HomeHub? Is that straight-forward Gbe that I could probably plug into my TP Link, as it's designed to take a Gbe connection? (Currently it is connected into one of the LAN ports of my ADSL router/modem/firewall device as I'm still on ADSL but was planning my upgrade to Infinity)
Alternatively, I could connect my TP Link into one of the Home Hub 5 LAN ports, so long as I can designate that port as a DMZ port (i.e. no firewall protection) so that my TP Link will be the only one controlling the firewall rules. Is it possible to make one port, or one device a DMZ device on the Home Hub 5?
Thanks

Xbox 360: How To Open Your BT Home Hub Ports!

If you use a BT Home Hub and Xbox Live, you may need to open ports for a better connection, even if your NAT tests as Open. Some issues that this will fix:
Friends list Voice chat
Joining friends list games
Joining some games such as Call of Duty 3 (could not connect to all players error), or host in some games such as Gears of War.
I suggest backing up your router's settings after you make these changes if it works for you, and maybe before you start in case you mess something up!
1. First lets reset our BT Home Hub to its factory settings:Link
2. Go into your BT Home Hub and disable UPnP
Go to http://bthomehub.home
Click on Settings
Log in with your Hubs defult Admin password.
Click on Advanced Settings.
Click on Continue to advanced settings.
Click on Applications Sharing.
Click on UPnP.
Turn UPnP off and click apply.
UPnP
Universal Plug and Play. Great Idea. Not so good in the real world. In theory, you should disable UPnP if you set up forwarding rules. The purpose of UPnP is to automatically detect the ports that need to be opened, and open them for you. Unfortunately it doesn't always do it as efficiently as you could do it yourself. On the other hand sometimes a router with forwarding rules set up seems to connect better with UPnP enabled. Toggle both ways, remember to reboot the router after any changes you make. CONCLUSION ABOUT UPnP: Disable it before the first time you ever turn on your 360.
3. Lets make our Xbox IP address is static:
In your 360's dashboard, go to the "System" blade and select "Network Settings", and then click "Edit Settings". You're now in the "Basic Settings" screen.
Select the "IP settings" section. (later you'll also have to adjust the "DNS Settings" section right below it.). Change it from Automatic to Manual. You'll have to change all three things listed here:
IP Address
Subnet Mask
Gateway
Make the IP address about 20 numbers higher for the last three digits. For example, if your IP address is 192.168.0.101, you can use 192.168.0.121
What numbers do I use?
a) You can simpily write them down from the xboxes dashboard while you have it set to automatic.
b) You can get this info from your PC. Go to start>>Run>>cmd. Now in the DOS interface, type ipconfig. The DNS is the same number as your gateway.
When you entered all three items, click "done" and it will prompt you to do an Xbox Live test. You will fail it, but you have to test to continue (You can cancel the test before it ends).
Now hit done again and back out to the Basic Settings, and select the DNS settings section, right under the IP Settings section. Change from Automatic to Manual. You only need to enter the Primary DNS server, leave the Secondary DNS server the way it is (blank). For the DNS server, you're going to use whatever you used for the Gateway.
That's it. Now back out, do an xbox live test (otherwise it won't save) and you'll probably still get a moderate or strict NAT, or even Open. But even if it tests as open, that doesn't mean your ports are open. But it's a good sign.
4. Open Your Ports
Portforward.com is an excellent resource for this information. Select your BT Home Hub, next follow the tutorials to open the ports for Xbox live etc and the games you play!

glad you solved your problem
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Can't open ports on BT home hub 2

Hello I can't open these ports on my BT home hub 2
27000-27015 as UDP
27016-27030 as UDP
27014-27050 as TCP
4380-4380 as UDP

Please see this guide.
Port forwarding problems
If you are trying to forward them all to the same device, then you have overlapping ports and it will not work.
You are trying
27000-27015 as UDP
27016-27030 as UDP
27014-27050 as TCP
4380-4380 as UDP
Try instead
27000-27050 UDP
27000-27050 TCP
4380-4380 UDP
That includes the full range. It does not matter if you forward both TCP and UDP.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cant Open Port 3659 on Home Hub! Please help!

Im having problems with playing Battlefield 3 online. After contacting EA they told me I needed to forward the following ports on my new BT Home Hub 3.0 Firmware Version: 4.7.5.1.83.8.94.1.11 (Type A):
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
All of them were applied fine apart from port 3659 where it gives the following error:
It says theres a conflict even if I try only applying this one rule. According to another forum 3659 is actually the most important as it relates to the 'EA Tunnel' so could explain the issues Im having?
If I use an online Port Scanner, some tell me that its blocked and the following one shows that its (TCP version) filtered to 'apple-sasl'. So it looks like maybe its been pre-reserved for Apple products and hence why it cant be forwarded to a more general rule?
Do BT block or throttle any ports? How can I fix this issue?
Thanks.

Use the IP address not the device name.
This page should help.
Port forwarding problems
There are some CCTV example on this page.
Help with setting up routers, repeaters, Smart TVs, printers, CCTV, NAS, VOIP
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 5 - Impossible To Open Ports

Greetings, I really hope someone will be able to help me out with this, and I will try and keep things relatively short.
I have just had my new HH5 sent out to me as a result of not being able to use my own third party router with BT TV. Even as the customer service agent was explaining the features of the HH5 I knew I was going to encounter countless issues with opening ports for online gaming with my PC (thats why I had purchased my Netgear router), however as mentioned, the BT TV side of things has left me with no choice but to get the HH5.
After setting up the HH5 with my BT Infinity everything works great, with just one setback, the port forwarding features do not actually open the ports even though I have created new rules within the HH5, as I still have moderate NAT when trying to play games online. I have tried every different method available to get the ports open but it simply is not happening.
I have spoken tech support and received the usual responses of "we do not help with port forwarding" and "you need a PC expert to help you with this".
So as a last resort I have signed up to the BT forum in the hopes of finding someone who may be able to help me get things setup with opening up the moderate NAT that just wil not go away. I know there are countless other threads with similar problems but from what I have seen none are related to the HH5.
Thanks in advance!

If you are not using the multicast channels, then your Netgear should work wit BT Vision, with a slight change.
Using BT Vision with other routers
If you are using multicast, then anothe router may be needed.
Known Routers to Work with Multicast/IGMP
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub 3 + Back To My Mac / Port Forwarding

I've recently got BT Infinity and along with it a BT Home Hub 3 which doesn't seem to be playing nicely with Back to my Mac.
The setup on the Mac side of things is correct and I can see my remote computer but I just can't connect to them, or vice versa. The Back to My Mac preference is showing that the router needs configuring for better performance.
I've ensured UPnP is enabled and forwarded the following ports to the device:
TCP 5354
UDP 4500
UDP 5353
UDP 500
UDP/TCP 4488
Which I found listed in http://support.apple.com/kb/TS1629
After doing some checks on these ports using http://canyouseeme.org it would seem that only one of these ports is open, and even then it's occassional.
BT seem to state on http://bt.custhelp.com/app/answers/detail/a_id/12529/~/why-do-i-get-an-error-message-when-using-appl... that 'Back to My Mac' isn't compatible and this is due to a compatibility issue on Apple's part. Frustratingly this article doesn't indicate a date when this was posted. Never the less, I would presume this could only be UPnP related — i.e. the necessary ports won't open automatically. I'm unsure of what other compatibility issues there would be. If the ports are open it should work fine.
I've read numerous threads in many forums about the BT Home Hub 3 port forwarding not working correctly, is this still true? If so, surely the device should be deemed faulty or a firmware update should have been put in place by now to resolve this. I can't seem to find any recent articles regarding this.
Thanks in advance for any help!
Solved!
Go to Solution.

Hi ollie,
If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
Cheers
Dean
BTCare Community Mod
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Port Forwarding on Home Hub 5 not working

Hi,
Is anybody else having problems getting ports to forward on their Home Hub or Home Hub 5?
I am a new BT customer, less than a week infact and BT have been utterly hopeless in getting this resolved. All they do is send me instructions for port forwarding on a homehub which I do not need and tell me that i need to pay for their tech support to investigate it further which is freaking ridiculous considering port forwarding is an essential part of any router and this router is brand new, less than a week old. (Do BMW sell you a car and then refuse to take responsibility for a broken engine?)
My other option is buying an ADSL 802.11ac router for £150 which out of principle, i dont think i should have to do. One of the reasons i came to BT in the first place was because the homehub is supposed to be one of the best free provider supplied routers around.
Please only reply to this if you know what you are talking about or have experienced this same issue yourselves. I reiterate that I have not missed any configuration steps on my part and this is a case of the homehub simply not working as it is designed.
Scenario:
I like to have remote desktop access to my home computer from external networks. I do not use 3rd party software such as 'log me in' or 'team viewer', I like to use Microsoft Remote desktop and had been doing so for years with my Sky broadband until last week.
I have dynamic DNS running on my machine which updates my constantly changing external IP to the dns server so dont worry about that, thats all good.
I have correctly set up the forwarding of TCP 3389 to the static I.P of my home desktop on the homehub (and rebooted and or factory reset several times)
Result:
Nothing. The homehub displays as though it has forwarded the ports yet i am still unable to remote in from an external network. The port shows as closed when i run a port scanner.
The same goes for other ports I have tried to open. For example, my Xbox One.
BT are sending me out a replacement Hub to try but I fear that this will have the same result as i have seen a few other people post with the same issues.
If anybody has experienced and or resolved this, please let me know and i will be forever grateful
Thank you

When you do a major network revision always reset the TC to factory and start over.. it simply remembers too much of the last setup.
Plug WAN TC into the HH5 and run through the airport utility again. The TC must go into bridge mode. It then should work fine, but I recommend particularly with Mavericks you use strict naming.
Not apple names.. long, loose and loopy.
Names that are short, 2-10 characters is plenty but make an upper limit of 20.
No spaces..
Pure alphanumeric.. no apostrophe or any other odd character.

BT Home Hub Port Forwarding, Device Not Listed

Hi Guys,
It's quite a simple one really but it has me totally stumped. I've been trying to open a couple of ports recently, for games etc and I know how all this port forwarding stuff works, but recently I had hard drive issues and had to re-install windows etc, all the usual **bleep**. Since then though, when trying to forward a port in the hub manager (I have BT Home Hub 2), my device doesn't appear in the drop down list, neither the physical hexadecimal address nor the name I assigned to the machine! My Xbox, Iphone and my dads laptops are all on the list... just not the machine I'm using right now, even though its wired up by ethernet cable and I'm using the hub for the internet to get onto this website right now! -.-
Any help is appreciated!

Anonymoose wrote:
Hi Guys,
It's quite a simple one really but it has me totally stumped. I've been trying to open a couple of ports recently, for games etc and I know how all this port forwarding stuff works, but recently I had hard drive issues and had to re-install windows etc, all the usual **bleep**. Since then though, when trying to forward a port in the hub manager (I have BT Home Hub 2), my device doesn't appear in the drop down list, neither the physical hexadecimal address nor the name I assigned to the machine! My Xbox, Iphone and my dads laptops are all on the list... just not the machine I'm using right now, even though its wired up by ethernet cable and I'm using the hub for the internet to get onto this website right now! -.-
Any help is appreciated!
Hi Anonymoose and welcome
Try power cycling the hub (turn it off and on) with your device connected and see if it then appears on the list.
-+-No longer a forum member-+-

Port Forwarding not working on new Home Hub 4

Hi all,
I'm trying to get port forwarding going on a new Home Hub 4, specifically so I can access my Netgear Stora through its web interface on my LAN.
I've set the rules in port forwarding for the following ports:
Port 80 is HTTP Server
Port 443 is HTTPS Server
Port 21 is FTP Server
Port 22 is SSH Server
All these are now open and connect to Stora, which has an address supplied by DHCP.
However, when I check with various online port checkers, none of the ports are open and checking the trouble shooting logs of the BT Home Hub shows that the connection is being rejected. This is a sample of the message that is shown:
IN: ACCEPT [57] Connection closed (Port Forwarding: TCP 192.168.1.69:22 <-->86.141.184.236:22 [184.72.89.72:42894] CLOSED/TIME_WAIT ppp1 NAPT)
What can I do to make port forwarding work? I can't change the IP address of the Stora as I need to get into it via its web interface to do that.
I can navigate directly through Explorer to the files on the Netgear Stora NAS but not through the web interface.
Can anyone help?
Thanks.

i think by applying a static DNS i got it working, not 100% sure yet. edit: yep that worked, everyone can connect once again.
Message Edited by briantoxicity on 01-01-2008 04:59 PM

Port Forwarding for OS X Server VPN on BT Home Hub...

We have BT Infinity using a BT Home Hub 5 and I have recently installed OS X Server to create my own VPN. However, I cannot seem to get the hub to open the ports I desire using the port forwarding tool - I have tried everything I can think of including (and a combination of all these things in one way or another)...
Standard Port Forwarding
Disabling uPNP
Disabling Firewall
Enabling DMZ directly to the OS X Server
The ports I am trying to enable, but stay closed are:
500
1701
1723
5900
And I have selected the 'Any' protocol in desperation, but they still show up closed on an online port checker tool like canyouseeme.org
I create a custom application in the hub to cover these ports, and out of curiousity I added port '5900' (VNC Port) to the list, which curiously IS open when I check it, but the hub seems to refuse to open any of the other ports.
I am beginning to think there may be something up with the router... I've Googled and spent a few hours on failing to solve this simple problem... does anyone else have any ideas?
Solved!
Go to Solution.

Remember, the port discovery websites can only test TCP ports, not UDP. I use Microsoft PortQuery tool, from a remote connection like a 3G mobile data. This can test both TCP and UDP.
The main thing is that you have it working now Port forwarding seems to give people a lot of problems, when it should just work without any issues.
Common problems seem to be.
Having spaces in either device names or application names.
Failing to apply the settings on every step of the way.
Being on CG-NAT (IP address sharing)
Forgetting to open any firewall connections.
Relying on DHCP to allocate the IP address, instead of setting it on the device itself.
Plus others....
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 absolutely refuses to port forward!

I'm not new to networking and know all that must be done to forward a port on a router, but the HH3 constantly tells me that any port I try to forward for any device on my network is in conflict with another device/port range/etc even though it will never let you set up a device/range to be forwarded in the first place for there to be any conflict with.
How can I get around this? Looking around it seems version A of the HH3 has this problem and I seem to have this version A.
How do I go about getting a new/working one sent?

People have been sucessful by using very short device names, and static IP adresses. Then mapping the application to the IP address of the device, and not its name.
Solutions are posted all over this forum, but a good place to start would be.
http://community.bt.com/t5/BB-Speed-Connection-Issues/Home-Hub-3-Port-Forwarding-NOT/td-p/154757
and
Port forwarding and Loopback DO work!
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 4, opening ports

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