Home Hub 4 seems to affect my keyboard performance

I'm convinced that connection to my Home Hub 4, either via wi-fi or wired is affecting the keyboad performance/response of my laptop in some way. I know that sounds very weird.
When I'm connected the response from my keyboard becomes delayed. When I type, the characters in whatever program I'm using are slow to register on the screen.
I've checked Task Manager and the system performance stats, I can't see any issue.
If I disconnect from the Home Hub, either having no intenet connection at all, or use my phone as a hotspot, or use a BT Hotspot, or use my laptop in another environment at work, the keyboard response is fine.
No other devices I'm using connected to the HomeHub exhibit any issues (though they're not Windows devices).
Hard rebooting the HomeHub hasn't helped. I am running anti-virus and did a scan, which showed no issues.
Am I going crazy?

Try starting your laptop in safe mode with networking. If it works OK it would appear that there is something running in the back ground that is affecting your laptop. You would then have to go through a process of elimination of what is running when you start normally until you find the program that is causing the problem.
One thing to check is if you have any cloud programs that you run such as BTCloud.

Similar Messages

My Home Hub 3 seems to have randomly completely br...

Tried everything I can. Must be a hardware malfunction. After hours on the phone to BT can't get it to work. Will BT send me another Bt Home Hub 3 for free or will i have to pay?

If you are currently within a minimum contract for BT Broadband, then your Home Hub is guaranteed, and BT will send you a new (or reconditioned) one. That assumes that you've gone through the endless fault-finding on the Indian help line.
Otherwise, you could re-contract and make sure you specifically ask for a new one. Or buy one from BT. Or buy one off the well-known internet auction site.

Home Hub 5 - does not seem to broadcast 2.4ghz ban...

Hi, I have Infinity with a HH5 and have been having wireless connection problems with certain devices (mobile, laptop WiFi radio). Following recommendations I have performed a factory reset and set both bands to now have separate SSID's. Nothing I have can see the 2.4ghz band (even my 5ghz devices which I assume are dual band). My Blackberry Curve 9360 is only 2.4ghz so cannot connect. I have manually entered the 2.4ghz settings into more than one device but that does not work either. I fired up a Home Hub 2 and that gets seen. Any ideas anyone??
Thanks in advance, Graham.

2.4GHz disappearing on HH5 has been onging for many users for some time:-
https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-5-SSID-disappears-from-available-networ...
https://community.bt.com/t5/Other-Broadband-Queries/HH5-2-4GHz-Wifi-stops-working-once-per-day/m-p/1...
BT is (or should be) aware of the problem, so we just have to wait for a solution.

Configuring a BT Home Hub to Reduce Disconnections

Hi, I have had disconnections over the last 2 days while I was playing poker. This has caused me a great deal of inconvenience.
I've been in touch with Pokerstars and have sent them log files, and they seem to believe that they have found the issue, and have given me instructions on how to solve it.
Firstly, is it possible for me to implement these instructions into a BT Home Hub 3? Are there instructions anywhere for how to go about doing this?
And also, I have had ongoing internet problems over the last year, which involved dropping connection when the phone rang but even sometimes just randomly, however, these problems have finally been solved, temporarily at least.
I am led to believe that implementing these instructions will not affect the work that BT has done to solve our dropping connection. Is this true? When these Pokerstars cutouts are happening I can still open my browser and the Hub still shows the internet as being on.
Cheers in advance, Tom.
Hello Tom,
Thank you for contacting PokerStars.
The Network Status Report (NSR) you provided verifies this issue stems from a local problem and not from our site. This report runs a ping trace to various websites around the world to test your connection in general.
Please allow us a moment to break down that report and demonstrate. The set of traces listed below are ran to Australia, Cambridge (UK), US West and East coasts, (US) Manx Telecom (IOM), and the Pokerstars.com Website (IOM). With the exception of the PokerStars website, none of the other servers belong to PokerStars nor are they related to your connection to our servers. We use these sites to test your overall connection and path of data communication. We have only included small snippets of each trace and you may review the file you sent to review the entire path.
[2012/09/05 21:39:40]
Host 210.247.216.161
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 67.195.160.76
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 128.112.132.86
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 164.67.183.186
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 80.65.254.253
1 --- [ 192.168.1.254], Pings=9 , Quality=80 , Lost=1
Host 77.87.181.63
1 --- [ 192.168.1.254], Pings=3 , Quality=0 , Lost=5
As you can see the traces fail starting at hop # 1 for all sites traced.
Hop #1 belongs to your router, which means that it may be blocking our software from connecting properly, as sometimes the default firewall that routers have can interfere with our client’s connection. Most routers are fine pieces of equipment, but sometimes they need to be updated and configured for online gaming software.
Please set the trigger (automatic port forwarding) for the following ports: 26002, 443 and 22.
Using a Web browser, bring up your router's configuration page. By default, the URL is 192.168.0.1 (or similar), the user name is "admin", and the password is blank. Once you have accessed the router configuration page follow these instructions as a guideline (exact instructions may vary depending on router model).
1. Click the Advanced tab
2. Click the Applications button
3. Click the Enable button
4. After Name, enter "PokerStars" or anything you wish to label this setting
5. After Trigger Port, enter 26002
6. After Trigger Type, choose TCP
7. After Public Port, enter 26002
8. After Public Type, choose TCP
9. Click "Apply"
10. Repeat these instructions for ports 443 and 22
Some players have also reduced the Maximum Transmission Unit (MTU) setting from 1,500 to 1,200 with excellent results. We recommend you to use the value of 1,312 as theoretically speaking it will be compatible with most equipment running on 53 byte packet sizes.
Updating the firmware on the router may also stabilize the connection, but if it does not then you may need to acquire a different model or a different brand of router, or work without a router (running your cable/DSL modem directly to your computer). As a router provides some minimal natural firewall capabilities, we do recommend using a router.
To upgrade your firmware, please contact the router vendor or manufacturer.
We suggest using a wired connection from your computer to your router as wireless connections (WiFi) are generally speaking less stable. If you use a wireless connection, please check to see if your router has a Turbo or G option and turn it off. For example, in the wireless option of your router's configuration page, you may find a field with 'B/M/G Mixed' which can be changed to 'B/M Mixed'. This will disable the G option. Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo mode. Apparently they use "channel hopping" to bond multiple channels in support of this feature, but it is highly susceptible to interference from other 2.4GHz wireless networks and devices. Turning off the channel hopping feature (or the Super-G/Super-G Turbo mode) of such devices will turn them into a standard 802.11g wireless device and may make them more stable. Please contact your router vendor or router documentation for more assistance with turning off these features of your router.
We hope this information is useful to you, please let us know if you need anything else.
Regards,
Ricardo A.
PokerStars Technical Specialist"

You just need to forward the port.
Please see Port forwarding problems
Look at the example for VPN, and simply call it something else, and alter the port number to 26002.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Accessing Home Hub 4 with windows 8.1 and Internet...

Hello
I can no longer access my home hub manager wirelessly running windows 8.1 and Internet Explorer 11 from my toshiba laptop by either typing in the IP address or by http://bthomehub.home/. I can still access it by either method from a laptop running windows XP. I have Infinity and Home Hub 4a. This problem has arose recently and I did upgrade from windows 8 last week so could this be the problem. Has anyone any suggestions?
Regards
Adrian
Solved!
Go to Solution.

Seems to be a Network Adapter problem for most people, and usually updating the driver works.
If you have just installed 8.1/8.1 pro, you will typically need to install your motherboard and other driver software. After you have done this, most people can access the internet, but have problems with the bt hub ip/url access link.
To update the Network Adapter(s) use the following steps:
1. search for Device Manager, and open it up
2. Select/expand Network adapters, and the adapter(s) on your machine should show up.
3. Right click on the adapter(s) that appear and select 'Update Driver Software'
4. It should come up with 2 options - select 'Browse my computer for driver software'
5. The next screen should come up with the default location for your machine, so just click the next button on the bottom right of this window.
6. Your network adapter(s) will appear, and just select 'update driver software' and the latest version will be installed.
7. That should fix most problems right away - if not, your machine (including hub and router) may need switched off and back on.
I can't guarantee it will fix every problem, but the most common problem seems to be that the latest network adapter drivers needs a manual update after installing 8.1/8.1 pro, even after you install your motherboard / ethernet drivers.
If you still experience problems accessing bt hub or internet, you can try this additional step:
1. On your keyboard press Start + X keys (or microsoft logo key + X)
2. This should open up system options dialogue box at the bottom left of your screen.
3. Select Command Prompt (Admin) option.
4. In command screen (old DOS screen) type the following: ipconfig /release (there is a space between config and /)
5. This will release your ip address back into the network and cut your connection (don't worry)
6. Whilst still in command screen, flush the dns cache - type: ipconfig /flushdns (space here again also)
7. type exit to get out of command screen.
8. Switch off your pc, and switch it off at the wall, also switch off router & bthub.
9. Wait a few mins before flicking switches back on at the wall only - dont switch on pc yet - wait a min or so then switch on pc.
10. You may need to run through the updating network adapter drivers again from the steps at the top - although this should not be needed.

BT Home HUB 5a and Yosemite

HI fellow Brit Telecom clients:
This is a post I just filed on the main Yosemite wifi discussion thread.
STARSHIP YOSEMITE CAPTAINS LOG:
You wrote:
British Telecom (BT) HomeHub dual-band routers use the same SSID and password for both bands by default. When I initially installed a Homehub 5 (the version with a bulit-in modem), I was getting lots of disconnections with my iMac. I then set each band to have a separate SSID and password, and set the iMac to use the 2.4 Ghz band as its preferred Network. I also set the wireless channel to avoid other channels in my areas as much as possible.
I too was getting lots of disconnections using my MBPro only 5 feet away. Eventually engineer came out ?October - whilst on Mavericks - and said the firmware hadn't updated properly and it should be ok. It was better but not brilliant
My previous posts above refer post - Yosemite to my naming the 2 SSIds separately and much later (Jan 12) separate passwords (in both cases first deleting the networks in Systems pref)
Late November I swapped my HDD for an SSD (fantastic!) but wifi issues continued (as one might expect except that I had done a Recovery over internet and wasn't sure if there had been some initial improvement)
I joined seed testing Dec 18 so have to be circumspect now:
My recommendation to users of the BT dual-band Homehubs who are experiencing disconnection problems is, first of all, turn off the 5 Ghz band and see if you get any improvement (turning off the band means that you won't have to change any settings on your iMac or any other devices)
I have not tried turning off 5 ghz. My 2.4 ghz connection has always been more consistent since Dec 18. The problem with 5ghz has been a request for the password then the resulting error message "Invalid password" I have seen little change in this since Dec 18 BUT....
having discovered delights of alt/option key+click on wifi icon I find that if try to connect to 5ghz it works - no request for password usually or if it does it accepts it This happened for first time Dec 21. Significance of this date is that some people on other fora - BTCare Community for one - believe the firmware upgrade from BT is significant but my hub didn't update until Jan 17.
But I have jumped ahead a little:I was away from home much of Dec 23 - Jan 2. In 2 different locations I had no wifi connection issues - one was in K-U-Hull who have a local telecoms outfit called Kingston Communications - no issue on the dual band width hub, and next i was connecting via an apple airport to BT broadband. On return to London Jan 2, unable to connect to 5ghz as usual, and whilst running wireless diagnostic, it connected auto to 2.4
Was away / ill for period Jan 7 - 11 so no log of any importance
Jan 12 changed 5ghz password to different to 2.4 (see above) Still couldn't get past "invalid password"
Jan 14 I got a "no internet connection" in safari but hub blue light steady. I followed advice on BT forum or BT support? to try and find a better channel and switched both manually 2.4: from 11 to 13 and 5: from 44 to 40. i.e. Smartwirless off. I was auto connected to 2.4 ghz (which BTW is one of the more confusing things to me as nearly all the advice messages in the WD reports on the Mac refer to problems with 2.4 and recommend switching to 5...) SUCCESS! immediate connection to 5ghz with no password request. Was able to switch back and forth between networks and ethernet - all stable and easy to connect. Tried to disrupt it by adding iPhones and mini iPads and switching them between 2.4 and 5 - no problem! For not the 1st time since downloading Yosemite I thought "YES! cracked it, I am now a right-on Mac user" Ha.....
Later that day I also discovered the delights of paid app "wifi Explorer" (and even more recently - today - for free in menu Wireless Diagnostics>window>performance, scan, sniffer which, maybe not as prettily as w-exp, allow you to see all networks in reach, their channel, signal strength, MBPS etc etc Ooooh very exciting! And illuminating because it showed me that my hub/router was the only one using these two channels but like you I am a FON subscriber so there were 3 networks on each channel: me, BTwifiX and BT wifi with FON. I knew this because I each time i switched channels on my hub these 2 came with me. Elsewhere on BTCARE forum i read that attempts to "resign" FON membership typically takes 28 days to take effect - did your experience as reported here take that into account? My personal experience is that turning off the FON service (allowing a small part of the router bandwidth to be used as a semi-public hotspot) has noneffect at all,on connectivity issues. By the way, turning off FON means that you then cannot use any other of the enormous number of other FON routers as access points when you are away from home.
Like you I would prefer to hang onto FON if at all possible.
On Jan 15 awaking from sleep it connected to 2.4 ghz automatically (a ? should wifi stay connected whilst asleep? rejoin the network it was on when it went to sleep?) Tried to switch to 5ghz - initially connected then the old password request/invalid routine Connected whilst running Wireless Diagnostics - only connected briefly then dropped. INTERESTINGLY the WD report for the first time mentioned systems pref Network "Location not set to auto" Reset, tried to connect - no change.
Jan 16 upgraded to Yos latest seed
A restart of the router (I actually switched it off/on thats how incompetent I am) and I had the best day's connection since ever...
Jan 17 on awake very disappointed to see "Time Machine not ejected properly" for the 1st time for a while - not sure when that stopped appearing) and couldn't connect to 5. AND the hub repeatedly showed Red light and of course Safari kept complaining "no internet connection" Look at the date... I discovered the next day that my hub firmware was updated. After I restarted router had a very stable evening It awoke at one stage, auto connected to 2.4, and Time Machine had run, no error message about not ejecting properly.
Jan 18 on awake - likewise Good. After easy connect to 5 ghz it didn't hold. Couldn't reconnect even with WDiag running. AAAAgh!!
Tried going back to Smartwierless ON in Hub - no diff. Reset router. Restarted Mac. Auto started on 2.4. SUCCESSFUL switch to 5 with WDiag dunning. Channel was same as before SMART wireless
During the day I disconnected ethernet (ha, cocky now!) and although wi-fi connection lost after 1 hour it reconnected itself. Stayed connected for next 2 hours during TM run too.
Jan 19 today - ethernet still disconnected. On waking usual 2.4 connection TM had run, no eject message. But attempting 5ghz connection WITH wireless dig running - fail! (password invalid) Gloom. But having read some interesting links last night - will post separately - I applied my new knowledge of Wireless Diag>window>scan, performance etc and found 2 channels nobody was using with good signal etc With WD still running attempted 5ghx z connection SUCCESS (but why?!) . Anyway I swapped to the unused channels - 2, 36 and after one little landing on a comet bounce and disconnect, I reconnected and it has been stable since. 300 MBPS rock solid. Signal strength a little variable, Noise more variable, Ratio up and down btw 35 - 40
I cannot pretend to understand much of what I am reporting but I hope it makes sense to someone and I hope I am not in breach of my NDA...this seems to me to be mostly a BT issue not Yos.
Happy connections!

Hi all
Since our last update we’ve been busy rolling out configuration changes to the affected BT Home Hub 5As. We really sorry if you’ve continued to experience performance issues
The reason some people may be still seeing issues is that we have had to make some extra changes to the fix we’re sending out based on feedback from our customer test group. This means it is taking a little longer to deploy the fix and for you to see the improved performance.
We are working around the clock to ensure it is done asap, please leave your BT Home Hub on to ensure it receives the fix.
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3b latest firmware

Hi got the home hub 3b last week having a look around home hub manager checking all the different settings come across firmware which is on Software version V100R001C01B031SP12_L_B last updated unknown, is this the latest firmware?
If not how often does it get updated and does having power save mode on midnight to 7am affect this in any way
Thanks jase.
Solved!
Go to Solution.

Hi Jaseb41,
I think the latest firmware version for the HomeHub 3 Type B is V100R001C01B031SP12 .
Having power save enabled shouldn't effect the upgrading of the home hub's firmware.
So according to your current firmware version and what the BT website says to be the latest version it seems your up-to-date.
If there is a new firmware for your HomeHub3b in the future then it will automatically be upgraded (and they are usually upgraded in batches over a period of time)
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Home Hub rejecting wifi password 10-30 times until...

We're having a strange problem with our wifi. We have a home hub 5 and various devices connect to it. We've had various connectivity issues with the home hub connecting to the internet, but we've learned to live with that. However, we also have another problem.
Our laptops (both Mac, different types though) seem to need us to keep retrying the password between 10 and 30 times on average before it will accept it. When the laptop is started up, it doesn't automatically log into the home hub (although it used to, and no settings have been changed) - it needs the password to be entered, and after typing it in and hitting enter, it rejects it as incorrect password. We just keep hitting enter to retry, and some time later, it seems to randomly accept it for once. The highest number of times I have had to retry it is 54, but usually it's between 10 and 30.
No other devices seem to have this problem.
Can anyone account for this or suggest a remedy? It's extremely frustrating.
Thank you.

I am having a similar problem, though I have not tried entering the password so many times. Therefore at the moment I am only able to connect either by:
Cable
Using the unsecure hot spot.
This is affecting all my devices (iPad, Iphone, Windows laptiop, wireless printer).
It was all working fine earlier this morning and then, suddenly, just stopped working.
I have logged in to the bthomehub and checked the wireless password - it is still set at the original setting so it should be working.

BT Home Hub restarting itself

For the past 2 or 3 days, I'm finding my BT Home Hub is restarting itself a lot. I previously did not have a problem with any form of self-restarting of the Home Hub.
I'm not sure what version it is, but if you tell me where to find it, I'll be happy to provide whatever information might help in a diagnosis.
It's happening about 6-12 times a day. Sometimes hours apart, sometimes only 20mins. I was thinking it might be maintence issues (we had a large electrical storm in the county on Tuesday (4 days ago) which caused 3 local power surges to affect my house (I did disconnect everything between the 1st and the 2nd). But there was no issue with the router resetting until a full 2 days after that.
It also does not appear to be running hot and the use of the seperate phones seems to be unaffected.
So... any ideas anyone? Any help is appreciated

Okay, so it looks like it's a HomeHub 1.0 judging from those pictures, my closest exchange is http://usertools.plus.net/exchanges/?exchange=Pembroke&exact=758 and doesn't show that there's been any outtages in this time-frame.
The Hub is connected to the Master socket through an extension, it's not probably not the best solution but it's all we have available to us at present. But that hasn't changed for years, and certainly not during the timeframe of the current problems.
The following is the result of the Speedtester.bt.com tool:
Download speedachieved during the test was - 1567 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The following is the information from the HomeHubs ADSL status page:
Uptime:
0 days, 4:41:22
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4,864
Data Transferred (Sent/Received) [MB/MB]:
43.29 / 157.62
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
28.0 / 50.0
SN Margin (Up/Down) [dB]:
22.0 / 6.5
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 4,979
CRC Errors (Up/Down):
0 / 45
HEC Errors (Up/Down):
0 / 40
Line Profile:
Interleaved

Factory Reset of Home Hub 2

Hello all,
Having constant loss of Broadband, so I want to try a factory reset of my home hub 2 and have looked at the instructions on doing this. I have got as far as making a backup of my current settings, but I am a little confused about how to restore my settings once I've done the reset.
The help pages make the following statement:
'To reset your Hub to settings that you've saved before, click on Browse to find the set-up file on your computer, then click Restore.'
But presumbly to do this I will need the original admin password. Before I go ahead with the reset can I assume that the admin password printed on the label on the back of the home hub is indeed the one I'll need? I'd hate to totally screw this up. A dodgy internet connection is after all better than none at all!
CM

Thank you for your response. Since this morning I have had my iMac connected via ethernet cable to hub and we're still getting dropouts. I have previously tried different filters and using the test socket, so don't think there's a problem with either our wiring or filters. Interestingly later this morning the blue BB light went out on hub and was off for a few minutes.
Excuse my ignorance, but should that have affected the phone (corded)? There was no connection at all on the phone at that point. When the blue light came back on, my husband could get on to internet from his machine (I'd shut mine down for a bit at that point), but when I tried the phone it was making a very odd noise. That was sorted by unplugging it temporarily from the filter and plugging it back again. Phone once again seems OK, and I'm back online. Might that point to a hub problem?
In case it's of any help here's the connection log since I logged on this morning:
12:22:55   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3136 kbit/s, upstream: 448 kbit/s; output Power Down: 19.6 dBm, Up: 12.3 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 16.0 dB, Up: 15.1 dB)
12:22:43   1 Aug
xDSL linestate down
12:20:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 5376 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 22.0 dB, Up: 13.0 dB; snr Margin Down: 22.0 dB, Up: 14.9 dB)
12:20:20   1 Aug
xDSL linestate down
11:59:49   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3360 kbit/s, upstream: 448 kbit/s; output Power Down: 19.6 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 13.5 dB; snr Margin Down: 16.0 dB, Up: 15.0 dB)
11:59:37   1 Aug
xDSL linestate down
10:04:15   1 Aug
PPP link up (Internet) [86.165.40.121]
10:04:15   1 Aug
PPP CHAP Chap receive success : authentication ok
10:04:14   1 Aug
PPP CHAP Receive challenge (rhost = ERX5.Ilford3)
10:04:10   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3392 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 13.0 dB, Up: 15.1 dB)
10:03:57   1 Aug
xDSL linestate down
10:03:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3136 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.3 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 9.0 dB, Up: 14.9 dB)
09:57:29   1 Aug
PPP link down (Internet) [86.165.40.98]
09:56:42   1 Aug
xDSL linestate down
09:36:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3488 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.4 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 12.0 dB, Up: 15.0 dB)
09:36:19   1 Aug
xDSL linestate down
09:26:59   1 Aug
PPP link up (Internet) [86.165.40.98]
09:26:59   1 Aug
PPP CHAP Chap receive success : authentication ok
09:26:58   1 Aug
PPP CHAP Receive challenge (rhost = ERX5.Ilford3)
09:26:46   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 14.0 dB, Up: 14.9 dB)
09:26:26   1 Aug
xDSL linestate down
09:26:05   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3584 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 14.0 dB, Up: 14.9 dB)
09:25:56   1 Aug
PPP link down (Internet) [86.165.39.189]
09:25:51   1 Aug
xDSL linestate down
09:25:28   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 2880 kbit/s, upstream: 256 kbit/s; output Power Down: 19.6 dBm, Up: 12.5 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 7.0 dB, Up: 14.9 dB)
09:25:15   1 Aug
xDSL linestate down
07:31:13   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 1600 kbit/s, upstream: 256 kbit/s; output Power Down: 19.1 dBm, Up: 12.5 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 7.0 dB, Up: 15.6 dB)
07:31:00   1 Aug
xDSL linestate down
07:20:05   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 1440 kbit/s, upstream: 192 kbit/s; output Power Down: 19.1 dBm, Up: 12.5 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 8.0 dB, Up: 15.4 dB)
07:19:52   1 Aug
xDSL linestate down

Broken Home Hub?

After yet another lengthy and utterly pointless online help chat, then phonecall with the BT broadband help department I'm asking for some advice here .....
For over a year now, I've been having problems with my wireless/ bb connection. it happens like this:
My wifi connection suddenly drops - the homehub shows a normal status (blue lights with BB showing as connected), and my macbook shows that it is receiving a signal from the homehub, but when I try to reconnect, a "connection timeout" window appears immediately. I can connect at these times using the ethernet cable. The wireless signal drop affects all wireless devices (phone (on wifi connection), kindle, ipod touch) so it is clearly not just my macbook.
If left alone, even for 24 hours, the problem does not resolve itself, and requires a reset of the homehub to get the wifi signal to connect again. Having to reset like this sometimes causes the IP profile of my line to drop to ridiculously low speeds (135 kpbs last time) and I have to then go through the process of calling BT to get it raised again - very stress provoking). So I really do not want to be resetting the Homehub all the time.
I've tried setting the Homehub to automatic channel selection, and I've also tried manual channel setting, but the problem persists.
The difficulty is, when I call BT, they just spend ages doing the same tests to either get the wifi signal connected again, or get my BB speed back up to what it should be, and there is no further action. They only seem to be interested in dealing with the symptoms not the cause and cant accept that this is an intermittent problem - expecting me to make a new help call each time it occurs. Last time I decided to make a formal complaint in the hope that this would provoke some action, but I got one phonecall (during the time I said I woudl not be available) and no further contact.
So, the question is, does this sound like a problem with the homehub? if so, I might as well just buy myself a better router and have done with it.

leontaylor wrote:
thanks Keith - I've had a look at that page of advice. Its a bit technical for me, but I cant see anything there that would be applicable?
Well its just putting together all of the possible wireless issues in one place.
If you have tried all of my suggestions, apart from perhaps changing to static IP adresses, which can be difficult sometimes,
then maybe there is an intermittent fault with the home hub.
You are free to use your own modem/router instead of the one that BT supply, especially if you do not use Broadband Talk or a hub phone.
The router has to be suitable for ADSL lines, (supporting PPPoA). There are plenty of other people using different ones.
If you really need to keep using a home hub 2, then they are still available for sale.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Apple tv 2 streams very slowly from my macbook when on BT home hub router...

I have had the ATV2 for about a year and a half. On the previous Virgin internet and going via a Linksys business router we had no problems. Since we moved to BT, and were given Infinity with the latest modem/router, the streaming of films from the macbook pro to the ATV2 is too slow to watch the film in real time. It stops to buffer every 10 minutes or so, but each time for at least 2-3 minutes.
The internet itself works very quickly, so it's just the streaming through the router that's a problem. Are there any router setting I can change to help it?

Keith and John, thanks for quick response.
I never opted in to BT FON or BTOpenzone, and don't recall them ever appearing when I occasionally searched wireless networks. BT WiFi popped up spontaneously just recently. I think opting out may fix the problem, but I would prefer to have the choice rather than being effectively forced into this. I have been using encrypted connection for several years at the full 54Mbps before this happened. I have tried to change the channel too, but no difference. I accept that the wireless speeds are file transfer rates and are not actually broadband speed - the broadband speed has not been affected, it's just the wireless speed that decreased. It's very annoying when I've been using the same BT Home Hub and laptop for around four years and now this has happened. It seems ironic that I have to connect via the public connection to my own Home Hub in order to get proper wireless speed.
I assume that no-one has reported different wireless speeds between their "direct" wireless connection and BT WiFi (or its predecessors)?
Is there any way to access the BT WiFi configuration in the hub? (The traditional software doesn't seem to.)
Are the later generation hubs likely to avoid this problem?
Thanks

Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

How to use Home Hub 3 as a 2nd router(access point...

Hi guys hope you can help; I am trying to add my Home Hub 3 as a 2nd router (ie an access point) to my home network and struggling.
What am I trying to achieve.
I have a fully functioning home network which is working great but the wireless range does not extend to the room above my garage, some distance away from the main house. I currently service it with an Ethernet link from my E4200 router, via the mains wiring, to link to a PS3 there. But I want to extend this to have a wireless network in the remote room so I can link multiple devices - rather than spend more money, deploying a 2nd router which I already have is preferable.
What have I got.
I have a Linksys E4200 router (nice piece of kit) attached to my ADSL line via a Belkin N1 wireless modem-router set to “modem only” mode (I was using a DSL modem until yesterday but that went AWOL and digging out the Belkin router I saw that it had a modem only function – and it/they worked first time )
All of my gear in the house is attached wirelessly to the E4200 which is delivering circa 11.5mbps from a maximum of 12.5mbps for the line measured by BT onsite. So all is fine there.
What have I done to try and use the HH3
Linked an Ethernet cable between one of the Ethernet ports on the E4200 to a mains plug.
Linked an Ethernet cable from a mains plug to one of the Ethernet ports on the HH3 router.
Ie as the PS3 was linked.
3. Switched on the HH3 router: the power light is solid blue, the wireless light is solid blue, the broadband light is off
4. Connected my laptop to the HH3 network and loading up a web page on IE9 displays a web page from bthomehub.home/etc etc with title BT Home Hub and a message “Can’t connect to Broadband”. It is the start of a self- diagnostic routine. Answering all the questions I eventually get a Home Hub Administrative Home Page displayed.
Is there a quicker way of getting to this admin page??
5. I switched off DHCP
I changed the IP address from 192.168.1.254 to 192.168.1.200 as this seems to be what the other threads on this subject did.
When I went to apply the change a message came up telling me that I might not be able to access the HH3. I ploughed on disregarding this and needless to say I could not then access the HH3 via the web interface and trying to access a web site nothing happened.
6. I did a hardware reset on the HH3
7. Going through the motions again, when I got to the admin pages again, I switched off DHCP and this time left the IP address alone, ie 192.168.1.254.
When I went to apply this I got the message
“After changing these settings you will need to renew the IP address of all devices connecting to your BT Home Hub. Please follow the instructions provided with your devices.”
I applied the change – but have not yet done any fooling around with IP addresses on my laptop because I don’t want to start mucking around with my laptop
I then tried to access a website, and failed, but on this occasion rather than nothing happening, the Home Hub website came up again displaying the error message page.
And that is where I stand. All looks so easy when reading other threads on this and other forums but it is not working for me.
Any help greatly appreciated.
The IP settings on the E4200 are
IP 192.168.1.1
Range 192.168.1.100 to 192.168.1.149
Also connection type on the E4200 is POE not POA – as far as I recall that is what it needed to be to connect to the DSL modem and work.

Thanks for the speedy reply!
I have actually came across this page before - I seem to hit a snag when I connect the repeater hub (my HH3). As outlined, I have at all times kept the repeater hub connected via ehternet into one of the regular LAN ports to my main HH5.
But when I connect my laptop to the repeat hub (HH3), I am actually connected to the internet somehow (I assuem using the HH5 network) but under my network connections it says I am connected to the HH3. As a result, when I go to the homehub settings page 192.168.1.254, it brings me to the main HH5 settings page and not the repeater HH3.
According to the instructions it says I should "Ignore the not connected page", but I am connected and I cant seem to alter any of the settings on my HH3 while it is connected to the HH5.
Any other pointers?
Thanks!

Home Hub 4 seems to affect my keyboard performance

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